Shell

Dirty bathroom with broken paper towel dispenser and broken hand dryer. Breakfast burrito at 5am  tasted old and was unedible

Paid parking for semi trucks and not many parking spots here

Stay away truck drivers, it’s one of those shady spots do not give them a penny.

I wish I could give zero stars. They take forever to process CC payments and on prepaid cards they hold funds FOR DAYS! I tried to pay at the pump using one of my prepaid rebate reward cards, because it only had $42 on it it denied my transaction, I had to use a different card AND it held ALL the funds on my rebate card (even though i didn't use it for my purchase)! It has been 2 days and they are still holding my funds on the xard not used for my purchase. I would rather run out of gas on the side of the road and call for help than use this gas station again
May 19th Update: It has been 5 days and my funds are still being held.
May 20th update: I called the card issuer and asked them about the hold. Shell is holding my funds for 10 days. Card issuer said they could release the funds if they could speak to the store. I called and explained the situation and the person at the store hung up on me.

Semi Regular gas stop on my way home. Pumps seem to be continually broken or suspect, and soooooo slooooooow. I can literally fill up 3x over at other places during the same time it takes once here. Store stock is fine, typically overpriced convenience foods. Staff is nice & polite.

Edit 5.4.20: Note that this store seems to really enjoy overcharging for gas. Compared to other local stations, they routinely charge 10 to 40 cents more. I'm making it a habit to be conscious and skip this store when they aren't meeting the rest of the neighborhood pricing. I'm sure they do it because they're right off 435 and not many other places are easily located/accessed.

I know these guys are hard people I was living in the woods 150yrds out back waiting to get a mechanic to look at my bike to find that it was dead. They knew and they helped me can't say how but they were cool to me.

New nice place, but they need a armed security officer to cut down on some of the locals that just hanging out it bad for business.  Morning it's nice the guy that works there is cool.

Just bought a vape from this gas station and it didn’t work. So went back inside to ask for a new one like they offer and they told me no they couldn’t swap it out for me. Might seem petty to some but I work hard for my money and it just got wasted

An older lady with glasses working on Monday night (9/20/2021) at approximately 8:30 p.m was SUPER rude to us when we were at the gas pump for about 5 minutes because I was looking for something that was lost. She told us to leave because we weren’t getting gas at the time she walked up and there was nobody waiting in line. She disrespected us and she deserves to be fired.

Was not welcomed, never was greeted. They were too busy looking at their phones.

Great place to get a tank of gas and a few things to eat.

Great coffee everymorning. Also some good snacks.

They had gas. I put it in my car and my car worked well. What more is there to say?

These cheap jerks charge $0.50 to use your card inside. Who  carriers cash nowadays! Seriously a stupid 16oz soda should not cost $3.85. The price to start with is ridiculous but then charging me to pay! No other station does this. I will never return to this cheap store with their rude employees and low maintenance store.

Pump wouldn’t recognize my company gas card and it’s like an over priced dollar store inside $15 for a can of Pringles and 12 pack of soda. I wouldn’t make that mistake again

Brand new gas station, but the normally locked bathroom is "broken"? Yeah right. Just like several other places around town with perpetually "broken" restrooms. Don't support GARBAGE service.

Also featuring the slowest gas pumps that force you to watch ads. This is one of the worst types of gas stations you can stop at.

Becareful with your purchase.  They like to over charge.  For example  the Arizona drinks are .99 they would will charge  a 1.29 plus tax and if you use a card the will charge you and  addiontional  .50 I can nor wait till the Atorney General consumer protection unit gets called in for this.

This is a good gas station, good service, but DON'T buy roses there. I got one for almost 6$ and it fell apart by the time I got home less than a mile away.

This is the worst store in the area.  Their prices are way too high and the management doesn't care if they cheat you or not.  Gas pumps never work.  They steal your money without telling you and the gas pumps also lock your credit card in them so who knows what info they are getting.  They are a bunch of crooks.

Pumps 1 & 2 weren’t working, workers were aware but there weren’t any signs. They were at least nice when I told them about it. But driving in circles around the pumps to try 4 of them to get gas kinda defeats the convenience in convenience store

They charge $100 to your card for a day when you buy gas. Bought $20 in gas but was charged $100. Can't pay my other bills now until tomorrow hopefully (according to worker there I should be reimbursed tomorrow). Is this illegal?? Saw no posted signs about this.

It's a gas station and a convenience store. So, set your expectations accordingly. Pumps were all working. Convenience store had a decent selection. Restroom was clean. Employee was friendly.

The old school design of this building is amusing. They've bulldozed most of these, so it's funny to see they've started building them again. You know the type, where the convenience store is centered between the pumps and the roof of the pumps is also running over the convenience store building. Old school design.

This place is a rip off. It says $0.30 off a gallon of gas with the purchase of a Big Top car wash. The sticker on the gas pump says $10. So I bought it. After I looked at my receipt, it showed $12 for the car wash and only took off .20 per gallon. I went and spoke with the owner and he said that to get .30, you have to pay cash.

I then proceeded with the car wash. At the end of the cycle, the carwash dryer wasn't working. It's 35 degrees outside so this is important. I went and talked to the owner about the dryer not working and he said oh, I'll get that fixed and let me try the way again. Again, the dryer didn't work. He said "oh well, I'll order parts". So, I paid $6 more than the cheaper car wash, that didn't include the dryer.

This place smells like there's dead animals in the walls or like they have a severe sewage/plumbing issue. The smell so was putrid I had to immediately leave.

Typical Kansas City Shell gas station. Horrible

Clue number one... when I pulled into the parking lot and there were two to three inches of ice and snow three days after the snowstorm I should've known things weren't going to go well.

Clue number two should have been the stream of each or so receipts hanging out of the pump from previous failed transactions.

After inserting my card and starting to put it in my wallet the pump told me to reinsert it. My second attempt greeted me with a message to see the attendant.

Working my way across the parking lot. I finally reached the safety of the sidewalk only to be greeted by an attendant who didn't understand anything I was saying.

He DID understand when I asked him if they forgot to call a snow plow, but his answer was just a smile and he shrugged his shoulders.

I'll give another Shell station a chance since I've got a $0.30 off per gallon promo from T-Mobile Tuesdays to redeem.

Imagine being 40 cents over any other gas station for premium. I got premium at qt for 4.99 when this place was 5.30. Just shows how much this company is gouging people for money. 1/10 don't recommend going here for gas.

The best gasoline for my car 🚗 I feel like I buy  REAL gasoline instead of just water like other gasoline’s. Thanks for your service

Left my wallet on their counter came back n they wouldnt let me get it back. Or replay camera

I have m.s. and went there to renew using fuel rewards that were enhanced by  T-mobile . Everyone was kind and the manager didnt mind his afternoon interrupted ,came out to pump and explained everything so well as he pumped my gas for me.  GREAT STATION!

This shell is owned by Indian crooks. I got physically assaulted by the manager and followed into my car because he claimed my credit card was stolen. Police got involved, nothing arose out of it…I ended up getting a refund for the things the fat Indian manager climbed ON TOP OF ME IN MY CAR to get the items I ALREADY PURCHASED….AND ONLY because the police made him do it. He had to refund me because I PAID for the items (he used it as a reason to get in my car and assault me and take packs of cigarettes from my car!!!!
He even tried to claim the cigarette pack i had in my hand when the cops showed, was from his store until I showed him and the cops the pack was bought in Colorado from the stamp at the bottom. But they let this LIAR off with just a warning—that’s it…because he’s  a “local” and i guess this Sheriffs at this county don’t care about assault and battery or burglary from private property….This is after I just paid $90 to fill my gas tank with the same credit card—most unpatriotic store in Kansas.
No hard working American should be any doing any business here. Those who lie and steal love to point the fingers at others, they also illegally over charge tax on items, read the other reviews, this place does not deserve your patronage. There is equally cheap gas elsewhere without the blatant discrimination and potential criminal activity. You have been Warned.

Great place for discounted cigarettes, cheapest in town that I know of.  Nice selection of other items too, like cold 12 packs of soda, considering it is inside a gas station.

Excellent service. Excellent Clean bathroom. Clean inside. Did not know this place was here. Made a wrong turn and had to use bathroom. (Needs a key) two busy employees one behind counter one was sweeping not -just pushing broom around but cleaning. Person who was mopping got key for me while I was waiting in line. (Was not expecting that I could see he was busy.) Immediately went straight back to cleaning.

Always great service, staff friendly and helpful.

Wow. Cashier with the glasses that has camouflage pants, gray shirt, bun held up by hair clip. Yeah she’s the rudest gas station cashier I’ve ever met.
I went to the wrong register because that’s where she was sipping her drink she goes “over there.” I said “oh sorry I did think you guys usually don’t use this register” and walked to the other side.  that was the ONLY thing she said during the whole process.  Not a total. Not “do you need a bag”. Very uncomfortable process.
Every time she is there , she is rude.
The older lady that works here as well, she is SOOO wonderful. My 6 year old loves to see her there!

I like this store always nice friendly and customer oriented.  The only issue I have are the posted prices aren't correct and I'm always charged more like everytime I gohere. When I Mentioned being overcharged by .60 was told nothing she could do because the manager wasn't there 🙄. This isn't acceptable. You need to be trained on all functionality before you get a customer that may not be as kind as me. Now I go somewhere else for it.  Watch your money!

This happened today not to long ago…I’d like to say that for the most part of the workers from this location are great…yet it is one employee that not alone yelled at me, but also throw my item on the counter…I then go to try and reason with Danielle about her being disrespectful for her to tell me that I’m done, and walk off! If you have problems out side of work…leave them at home specially if you deal with ppl as you job…

Stopped there for the first time today to buy a pack of cigarettes 🤦‍♀️.  I shared with the cashier, LeeAnn, that I had quit smoking in November 2021, but was stressed about something and I thought I just had to have a cigarette!  Well, LeAnn knew better and talked me out of it.  What a fabulous person - she absolutely made my day!  While I was there, I also noticed how friendly and personable she was to every customer who walked in. We need more people like LeeAnn in the world, especially during these trying times.  Thank you, LeeAnn!!!

Fraudulent transactions and customer service that will make your head spin. You better hope they get your transaction right or you’ll have to deal with the manager who believes that something is impossible just because he doesn’t understand it. They won’t go the extra mile, even if it’s their fault and will belittle you if you call to ask them to do what they need to do to fix their mistake.

This place is a dump.  How is it possible to have the pump display screen have the instructions backwards?  Then after trying two different pumps, they didn’t recognize my rewards.  No problem after I left and went to a different Shell.  The pumps are as dirty as a porta potty, to include the sidewalk, no pride in the business at all.  Spend $10 and get some Simple Green and a scrub brush, look at the other reviews because I’m not the only one who sees the filth of this place.

Stopped to get snacks, gas, and use the bathroom. After seeing the state of the bathroom, I just left. Graffiti everywhere, no soap, and the place was dirty. When I left the bathroom, people were yelling loudly as if we werent in a functioning business. Got gas and snacks elsewhere. Hope I didn't catch something from they're bathroom.

Won’t go back incredibly rude. Asked a question wouldn’t even speak to me ok a customer came on no proceeded to continue to ignore me. Ok fine I’ll take my money elsewhere. Women don’t wast your hard earned money to looked down on and engorged

The below was my old ad review and they managed to get worse.  The last time I went the pump almost stole my card.  It wasn’t reading it but it was locked in the pump.  The staff had no way to release it.

Beware, you might lose your card if you go here.

———

The ads on the screen are simultaneously too quiet to hear, distracting and there’s a weird background echo from the opposite side of a pump so they’re incomprehensible

It’s the worst idea I’ve seen at a gas station ever

This has to do with car wash ONLY!  Screen is fully functional, inserted money, proceeded in a instructed. ....said it was applying pre soak, then told me to exit. No wash no refund

People need to chill with the reviews… it’s a gas station. Clerk is quiet but quick, gas pumps work but aren’t the fastest. Good selection of nicotine, fair selection of food and drinks. Not a bad gas station at all. I’ve never had a problem.

Overpriced gas, pumps are slow at pumping, credit card processing is very delayed. Save yourself time and drive on. Nothing worse than being overcharged because of it's location away from competition and then to have dated equipment that is slow.

The clerk today was yelling at another customer for using the only available restroom. I work in this area every day I will never go to that gas station again. Unprofessional!!! The man doesn't even say thank you, see you next time, anything when I buy something here. He seems miserable really....

They try to charge extra for weird/trivial reasons. For instance, if you want a pack of cigarettes theyll give you 2. One i get often is 'it doesnt cost 2/2.50' so right when i say nevermind, theyre neverminding themselves. Typical shady gas station shenanigans when they think we're not watching the prices. :/

The last convenient gas station within about a 2-3 mile radius of this area, I hope it stays around! I've used this gas station for over 20 years, and continue to do so when I visit this area of KC, now that I no longer live there. Staff have been friendly for decades.

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