Banco BBVA

The customer service offered at this branch is terrible, the staff is not trained and does not follow the procedures. I am currently living in the USA but I continue using my BBVA accounts for movements and recurring payments in Mexico but the application was blocked and I could not unlock it since I do not have the same registered cell phone number. A friend from Mexico began to help me with the process to regain access and they asked for a signed letter where I gave the permissions and I sent it to them digitally and they commented that it would have to be notarized and only from the Mexican consulate. In the process plus shipping it was 300 USD and they asked us to leave it for legal review and they never spoke to us. When we went to ask, after 5 weeks, they told us that it was not enough and that now they need PDFs and they accept that they be digitized. This is where I wonder, why didn't they ask us for this from the beginning? Every time my friend goes to review the procedure they come up with a different story or requirement, meanwhile I have not been able to resolve the problem for more than 4 months and therefore paying interest on my credit cards because I do not have the access to make my payments. payments between my accounts. Not to mention the days of work that we are both losing and that cannot be recovered from the poor service and treatment that has been given to my friend from the executive who is handling the procedure to management.

I would like to mention that Mr. Eduardo Chavez, who is the person who assisted me and who introduced himself as the branch manager, does not have a good level of customer service. Terrible response and solution capacity to account holder requests. I do not recommend the service and/or attention of Mr. Eduardo Chavez in particular.

BAD SERVICE! I went to make a deposit and since it was not more than $10,000, they told me that I had to do it at the ATMs, but the line was huge and there were no people at the cash registers!! On another occasion they denied us to pay a check because the ink looked purple, where does it say that checks will only be paid with black ink? I went to the BBVA Vista Hermosa branch and they changed our check without any problem and they didn't put any restrictions on deposits either. What a lack of judgment the manager of this branch has, I feel sorry for BBVA

The processes are not consistent with Bancomer guidelines.

The San Jerónimo branch in Monterrey has not opened as of 10:05 a.m. When the schedule appears as if it were already open, the guard was asked and he doesn't even know if it will open or not today, December 16.