Banco BBVA

Understaffed and inept; On August 11, I wanted to increase the level of my account to make larger deposits, but apparently there were no executives available and the one who "receives" you and gives you your file to be attended to, posed as an executive and gave incorrect information and inconsistent that according to what I have to spend my payroll to increase my account level, At that time I was fed up with everything and I also wanted to give him the opportunity to doubt because he was carrying out several procedures that day and perhaps the inept person did know what he was doing but apparently he did nothing, he just passed my payroll and I had to go to another bank to resolve my issue, which simply made me waste my time and doing double work for nothing when it was a simple process Apart from the disastrous service, which according to my "appointment" was the wrong location when it was the opposite, the virtual executive who did something stupid to my account, which was therefore the reason I had to go to the branch to solve his mistake and they took me out with This mmds didn't even help me at all... I don't understand how people like this bank, all disastrous and incompetent in everything; And if it weren't for my payroll, the net would never recommend you to open an account with BBVA.

Today I went in the afternoon at around 5:30 p.m. I went to the ATMs that are open 24 hours a day. These ATMs are very practical since you can make deposits at any time of the day or night, there is a lot of movement of people who use These ATMs, I use them more than anything to pay for the raffles in which I participate on Facebook. They accept small amounts up to $50.00. What I didn't like was that 2 ATMs didn't have change. And the third one the keyboard doesn't work, the optimum is 2 and 1 appears. And so you press a number and another number appears. They have a ramp so they can access it with a wheelchair,

Hello, they provide good service when I go to make a deposit for my work. I would like to collaborate with you and belong to a good bank. Thank you

It is my bank and will continue to be so as long as the attention of its staff and the excellent service that characterizes it do not change.

very bad information from Mr. Jose Gerrado Rosado Ortega He gave me a credit card with another account and I can't see it in my mobile app, whether it would be reflected automatically. Now I have to go and waste time and they unify my account and he told me that the purchase would automatically take months. Due to Covid 19, which is not the case, I speak to ask why my credit doesn't go down and it is in a single payment. Now I have to pay everything in one month. What a shame that they don't explain everything well.