Banco BBVA

Terrible service in person and virtual, they do not know how to attend to or provide solutions to the problems one has with transfers and/or services, they deduct my commissions more than normal, terrible service.

They don't know how to charge a plane ticket... 20 people and none of them are trained to charge... I had to go to another branch

Terrible service. They don't know what kind of customers they have. I would never go back to that branch.

The Director has a terrible attitude towards customers. He provides the information poorly, since the other executives and cashiers give other information, and it seems that he does not want to serve people. They are not clear and it does not solve anything if you do not count in the Banking vocabulary. A pity that he is intolerant and not at all kind.

An excellent service, an organized inspection to enter checkouts or with an executive, measure temperature, oxygen and wear a face mask. In this way, with careful attention, they protect users, whether account holders, clients or whoever wants the services.

Lack of staff, poor organization to go to the cashier and window since there is no staff to indicate the organization, customers are the ones who take the initiative and act since there is no service, to be a branch on an avenue the service is very short, Therefore, you always queue up to withdraw cash, suggestion look for other withdrawal options

Terrible service from the advisors, especially from the director or manager of the branch, despite arriving one has to take a turn, and consequently one should be attended to in that order, the Director and the two advisors, both the executive and the bank They serve their friends without scruple, without taking into consideration the corresponding shift, also giving incorrect information due to ignorance of the rules and operations of the institution they represent.

Good attention from the executives, but the parking lot is small and usually full.

BBVA Bancomer LAUREL PLAZA

The bank is very good but the ATMs are open 24 hours. They do not work at night or in the early morning.

Their service is very poor, they only have two boxes, and if you go at lunch time, they leave only one in operation

Very good service, in general.
What I don't like is that the employees at the entrance prefer that deposits be made at the practices and it seems that they do not seek to help customers more than with that.

Disgusting service, one takes their turn and says that the maximum waiting minutes are 12 and I waited an hour for them to attend, people who arrive and know the executive pass him on later, plus I went because of a critical situation, they didn't know respond and they looked at me in a very derogatory way. Bad service

It is a bank where they have a lot of cleanliness in their facilities, the times I have been there they do not have many people and when I need to go and see an executive they do not take that long to see you

Very good branch and it is always empty to be able to do my operations, besides there is a guy at the entrance who always helps everyone

very good branch and they have almost no people, the guy at the entrance is very friendly and always answers questions

There are hardly any people and the service is fast and efficient.

I did not like the customer service, they lack more professionalism, more attention to the client and give them the required attention, not as messengers

The girls who attended me were friendly, but the truth is that the service leaves too much to be desired. I was waiting for more than two hours despite the fact that there were approximately 6 customers in line. They should speed up the service or hire more employees. Honestly, I will never go back to that branch.

The attention system from executives is terrible.
Only one attends, the others I don't know what they do...
And the wait continues...

A few years ago I moved to this branch because they treated me very well, both the executives and the Director. This week I returned, and due to a change in personnel, the attention of the executive and her director was horrible. How is it possible that a bank puts such inefficient people to serve its clients???

One of the branches with more time in Cuernavaca and with the remodeling it was very good and improving in service. It is a very good option for when you go to the plaza to take advantage of doing what you need at the bank or with its ATMs to have cash. Good luck keep it up!!!

2 executives for 20 people in the waiting room per hour, I suggest you go to another branch that is not as poor as this one, do not waste your time here.

Poorly trained and inattentive executives. The cashier 4 executive who assisted me looked at her cell phone the entire time and that's how she said goodbye looking at her cell phone. In addition to 3 executives that I consulted, each gave me their opinion on the subject and none of them agreed.

Bad customer service, they are very slow and do not provide solutions. I recommend you go to another bank

Very slow attention. to customers
Of three cubicles only two serve and one does not even know if they work or sleep (#1)
I have been visiting this branch for more than three times and it is the day and time that my setback is not resolved very badly

Very fast and efficient. It's a shame that at the exit of this center there are still sunken drains and there is no pedestrian crossing (sidewalk) to the other shopping center.

Good service, but in a not so good location, people who have already been or are new do not locate the branch

Excellent service, good that they have already opened, the cashiers were greatly needed.

BBVA

Long waiting time and you can't use your cell phone and hats inside and they don't say anything to the people who do it.

Improve the situation at the window since people then move from desk to window and one's turn is delayed

Regardless of whether you have been the first to arrive and receive training, they attend to those who are scheduled first. Approximate waiting time 30-45 min, executives attending 1, quick service 1, the girl who gives the ticket is nothing, from the beginning I explained what I was about and she kept me going around more than 3 times with different services because they couldn't solve a basic account and they couldn't. 😏

I requested a certificate of ownership and I have already done several laps in two weeks, total that they do not give me anything. They don't even know what I am requesting, however, it is a document that the client can request from the bank. Terrible experience, they don't follow up, they don't try to solve your problem, they make excuses or invent things.

Terrible attention, the executives talk among themselves instead of rushing the process. The employee who answers the queue alone on his cell phone without paying attention to the people. A 5 minute 2 hour procedure

The worst attention 50 minutes to open an account

Service to cardholders in the service area with executives is too slow. Not enough staff 😡

The worst experience to have with an executive. The executives just talking, wasting time. a sadness of service. Set aside 4 hours of your day.

Good customer service, concrete explanation and good disposition on the part of the executive.

On the page it says that it is open, but it is 8:11 am and it is closed, there is only access to the ATMs. And nowhere did I see the opening hours. I'm here at the Civac branch. I suggest updating the hours on the venue's website.

All BBVA are good at least in my experience.

Now they have more ATMs, it is bigger and there is still a line to withdraw money. Suggestion: if you see that there are people waiting to use the ATM, why don't the people who are going to pay something go to be attended to by the staff inside the bank. ATMs where you can make payments are also slower.

Terrible service
They take too long in the Executive area, I was there for 50 minutes and I better left.

They don't have their healthy distance, there is no one to put order or see the lines they are going to enter or the cashier. Whether it's Plaza Cuernavaca, or Los Gallos in Jiutepec, it always has a relaxed atmosphere at its entrance.

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