Banco BBVA

Long waiting time and you can't use your cell phone and hats inside and they don't say anything to the people who do it.

Improve the situation at the window since people then move from desk to window and one's turn is delayed

Regardless of whether you have been the first to arrive and receive training, they attend to those who are scheduled first. Approximate waiting time 30-45 min, executives attending 1, quick service 1, the girl who gives the ticket is nothing, from the beginning I explained what I was about and she kept me going around more than 3 times with different services because they couldn't solve a basic account and they couldn't. 😏

I requested a certificate of ownership and I have already done several laps in two weeks, total that they do not give me anything. They don't even know what I am requesting, however, it is a document that the client can request from the bank. Terrible experience, they don't follow up, they don't try to solve your problem, they make excuses or invent things.

Terrible attention, the executives talk among themselves instead of rushing the process. The employee who answers the queue alone on his cell phone without paying attention to the people. A 5 minute 2 hour procedure