BBVA Bancomer

It is located in a very accessible place in the city, apart from the fact that it is surrounded by some other appliance stores, fun food and more bars.

Banco BBVA

It's very good just that there are times when there are too many people

Hours of waiting, the branch is ridiculously small and to top it all off... They don't open all the tills. It's always the same... Fatal!

The attention is usually fast, it has two ATMs and you don't have to wait long either

Excellent service, they attended me very fast and very friendly.

Terrible experience, lousy service: WHETHER IT IS A FIFTEEN OR NOT THERE ARE ALWAYS A LOT OF PEOPLE in this branch, only a few open tills, faulty systems, if you want to receive quick service and leave quickly you have to arrive before they open, not after 9 o'clock :00 or 9:10 am, to top it off when trying to collect a payment order their system would not read my fingerprint and nobody knew why. I do not recommend this branch or this bank to anyone, just because they sent me 4 payment orders to collect here but I would never go back to BBVA in my life, it is an aberration that a European bank offers such an infamous service, I do not understand how it is that it still He has clients, they must be sadomasochists.

I'm not complaining about the attention, but they do need to agree among all of them to give more fluidity to customer service, since on many occasions at the checkout if there are 4 people, only 2 are attending and the other 2 people? In the same way, with the executives, normally only one attends you and they take a long time to do so, that's all I hope they can solve.

Always attentive and kind, in two of the fortnight you obviously find it full and the other days it is almost empty.
In general, it takes you what you should when you go to a bank and a little longer every fortnight, but they serve you well and quickly

The attention from the employees is friendly, it is not bad, but it is very slow, it is a small place and it is normal for it to be saturated but the cashiers also do not speed up if they see that the premises are full, it is necessary to increase the number of boxes.

Does anyone know what to do when your account shows a negative balance, for example $-1500?
Why does that appear and what should I do?

Almost half an hour waiting for the "immediate" attention executive to attend to me and he never left. It took him a long time attending to a lady for a safe car. Bad service. I don't recommend it.

Terrible service, they do not respect shifts and do not provide solutions to problems. I would really recommend that you take the time to go to another branch.

The parking lot 🚗que Cuenta is wide, covering two streets that belong to the commercial plaza where it is located, it has a good location and by distance it is the bank that is closest to the area, not to mention that it is almost the only one📍📌
It has a line of cashiers and train stations in addition to the ATMs 🏧 with good security 🚔 good attention from the staff, plus you can advance your turn through the BBVA app 📱, which undoubtedly helps a lot when you have many things to do and you can't waste time ⏲️ in the bank 🏦

Terrible customer service, they make you wait hours to address a problem with their accounts. They give preference to people with appointments, and it's understandable, but they don't warn you about the waiting time if you arrive directly at the branch, you can easily spend 3 hours with the executive.

In the middle of phase 3 of the COVID-19 pandemic, those responsible for this bank branch do not organize people, they do not invite them to keep a healthy distance, there is no signage on the floor indicating the space that must be kept and the person in charge. From the entrance he just closes the door of the bank, sits down and falls asleep. It is not acceptable that you are allowing your branches to be a source of infection.

Warning to foreigners! This bank will drown you in admin paperwork, be ready to put up a fight to get your money! the director, the front staff and tellers all behave as if they are doing you a favor. do not be fooled! do your research before going to this specific branch

It was my turn to be attended to by the “Director” in module 01, on my paper it said 1 minute and when I saw the screen it was already my turn, the director told me that he could not attend to me because the shifts were out of date and shortly after He leaves his module without returning... 🤷🏻‍♂️🤦🏻‍♂️ and then?? Well, let's wait and wait and wait until I better decide to go to a branch that is interested in its clients, if BBVA in your opinion is interested in them anyway... sad to see that Michael Scott (reference to the office manager) has the address of an important branch in Puebla.

The ATMs seem to be designed to remove balance from the card because I clearly said do not donate and I received a message thank you for your donation. I am trying to cancel with the manager and now it turns out that 24 hours have to pass for the charge to be made and Now clarify, I can imagine how they take advantage of adults and that sometimes they don't have time, how terrible.

They are slow, rude and don't do things right. If you want to waste a day of your life come to this branch.

The worst service, super slow, inefficient. The director has despotic treatment

Terrible service, 30 minutes to wait for me to be assigned a shift. At the window they are just talking. Very slow service. After 20 minutes and it still hasn't happened. despotic people

There are always ATMs available, the problem (and it is not the bank's) is that the parking lot is always full, but it is a very good bank

Terrible professionalism of an executive, I went to request reports on a loan and without my authorization or providing me with reports on rates, deadlines, etc., she took 300 thousand pesos from my account without first providing me with the INFO of the clauses. It is something immoral. Now I am drugged because of a executive who only wanted her “commission” they should remove her and they just washed their hands saying that it can no longer be reversed

They don't tell you about the insurance, they put it on you without your consent

They have a terrible attitude, you go because you need the service and they treat you as if they were doing you a favor. The girl who is distributing the shifts is very arrogant, you understand the part that it is her job to be on the lookout but there is no need to yell at one in front of everyone. You still ask me if I want to spend my payroll with you. APPALLING.

To start, I thought the guy who was at the entrance thought he was angry or didn't like his work because I asked him for support for a problem I had in my application.
Very curt and rude, he answered me, how can there not be, tell me what problem you have?
And he says that they never read the instructions, the truth is, I did answer him, "Young man, don't get angry or answer like that, it's your job and yes, I can't, that's why I came so that you will support me, not because you scold me."
I don't know why there are young people who are very rude to older adults.
It is the first time that I have received bad service at Bancomer. I have always had kind people.
But this guy was really rude...

Excellent service from the staff, the cashier Francisco very professional and friendly

You should check the availability of your ATMs, since they were not available during the weekend of October 28 and 29.

I really like the bbva service, its application, its online banking for SMEs, they have always taken good care of me and it covers all the services I need.

Unless you have a BBVA card, DONT use the ATMs here, we originally went to Aztec bank across the road but the ATM was broken, so tried here, they tried to charge us a shocking 174 peso fee to withdraw, and then when we got over the fact we'd have to just pay it then the next screen said we had to pay an additional 74 pesos... What a joke, that's about $14 US just to withdraw money, ATMs in Vegas are cheaper than that! In the end we went to the HSBC ATM just up the road, it charged us just 34 pesos, much better rate, just be careful because this isn't in a bank so sometimes these public ATMs can be targets for card cloning and fraud, I used a travel card that doesn't normally have money on it to be safe

Do not use this ATM if you have a foreign card. They charge nearly 200 pesos transaction fee and then give you a terrible rate. Right across the street is Banco Azteca, which charges only 30 pesos and give you a much higher rate!

The ATM across the street has 1/10th the fee (but no English maybe).

My wallet was stolen and Tania at BBVA here saved the day - she was so much more helpful than she had to be. Go see Tania!

I've been having problems with my blocked card for months and I went to this branch and they don't give me an answer. They delay the service. Yes, the service is good, but they don't solve my problem. They are supposedly waiting for an email to notify me of the process of canceling my account to return my money but they don't notify me and they haven't given me a solution several times

There are few ATMs and many people. The place doesn't look very safe.

Terrible service, please do not go to that branch, there you lie blatantly and they make you hire services that you do not need and pay money that you should not have paid. I have never been treated worse in a place than there.

Please FIX YOUR ALARM, it rings every day for up to 2 hours straight and it is quite annoying

Very nice, but they could not solve a problem with my account level so that I could invest. It turns out that if you take out your basic account online, it is level 2, and if you decide to level it up, they put it at level 5 while to invest they ask you for level 4, with a minimum average balance and they want to put insurance for at least six months.

Today, many customers waiting. All ATMs out of service and only one person serving the window, great.

BBVA Bancomer Cuernavaca Zapata

I've been there, and they serve me very well, and it depends on the time and how many people there are, but otherwise it's very good.

Poorly organized, if they have an automated system to go to the window, they give you a piece of paper to give you your turn. Illogical

I went to buy ounces of silver as indicated on the page. The first person at the door tells me that they are purchased online; I still decided to give the benefit of the doubt; I reviewed the procedure again and returned to the branch. They do not handle the sale of silver ounces. For which they offer a product that they do not have; this is false advertising.

This morning my aunt (elderly) was assaulted at the ATM, a guy wrapped her up telling her that this way she wouldn't put the card in, she didn't let her and tried to take it from her but the guy took it, the phone that is in the ATM to request support is useless!!! So can not be! The report was made but it was useless, the guys managed to get 2,400 pesos. Appalling! They should put surveillance where every week!

The service is very slow, they have very few executives to serve, and although they do their job well and their presentation is impeccable. They can't cope with so many people. You say the wait is 17 minutes and it takes an hour and 15 minutes to pass.

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