Banco BBVA

Bad attention from the person who gives the appointments, even though I was a BBVA customer, they gave me a user appointment, so they made me lose more than half an hour. I asked him to please redirect me to the correct row and the executive got upset, and with a terrible attitude he reassigned me.

Excellent bank, only their ATMs fail a lot.

I suggest that when you arrive they give you notice that it will take more than two hours to serve you because you don't know and you are waiting and if the procedures are so slow then they should put more executives or tell you where they can serve you faster, one. comes for your Executive and it turns out that they also change them and then it is as if they were just another client when your executive already has your needs
It said waiting time 8 min and it took 2 hours to pass

Terrible customer service they pass on to people who liked me in other banks and they didn't give me very good attention, which I agree

Executives are poorly trained regarding updating tax data, we had to file a complaint with the CONDUSEF for their incompetence

The worst service in banks and ATMs.
disgusting
The service for complaints on the telephones has its BBVA line available for them, another matter, answers unprepared people who do not know how to listen and say all kinds of stupid things...
But hey, what are you going to do.
Oh and my claim, it just doesn't walk.

There are ATMs and depositors, it has parking, well it's independent but they give you an hour for 3 pesos with a bank stamp, the cleaning lady is very kind and invites you to have gel, plus the ATMs are constantly being cleaned. Inside the bank everything is normal like any other bank

The advantage of BBVA will always be that they have many ATMs and that avoids long lines and many people gathering. You can park right there or around the corner (be careful not to invade a gate or property with an exit).
Service is quick if you have an account, otherwise it may take 20-35 minutes.

Terrible service, I went to increase my level of deposits and waited so long for them to finally ask me to buy a policy, when that service is completely free

Always accessible, whether by car or on foot (it has its own parking lot and when you complete a procedure they stamp your ticket to pay a customer fee). Very efficient in first-class service and organization.

Good service although most of the time it has a lot of people

It is excellent that it has 2 cashiers and 2 practical rooms, it already has chairs to sit down to wait for a turn and very good service at the entrance

Hello, I need the phone number of the branch, please!!
Thank you

Excellent service... The advisors are very kind 👌🏻

Very bad I have a very bad expectation of Bancomer.

Cashier swallowed my deposit cash, and what would I do in 5 minutes late 1 hour to get your money back, they didn't cancel the ATM and it kept failing, they really don't care about the customers, anything goes to them, as I went at the right time There is an open window, otherwise I would lose my cash

Terrible service at the branch in front of ccu. The checkout service is good, the executive service is very bad. The ladies are talking on the phone and it takes ages per user

Terrible service, they put only one cashier and being fortnight, what is the use of taking a turn, if people arrive later and they go first.
very lousy service

Excellent attention in boxes.
From there, go to executive and they have one for everyone who arrives, which leads them to serve you with the desire that you leave quickly to serve the next in line.
And then I had to deal with the people at the reception who gave wrong information, which led me to leave without my paperwork completed and having to go to another branch.

Quick, easy to access and good service. excellent branch

This comment only refers to the ATMs, to warn that they do not have a practice, so they will not be able to make payments or deposits, do not turn around in vain, regarding service through the window, the truth is I have not had the need to go but I have I recommend doing most of your paperwork over the phone.

A pity that the good service of the executives is overshadowed by the waiting time and the attitude of the hosts. They scold you for looking at your cell phone but they do use it without a problem to watch their videos. There are better branches.

Quite fast, coordinated and always attentive

Now appointment? Open your branches normally, the rest of us are already working! Like I have to go back 2 hours. after having an executive attend to me? Hey, I work, I'm not behind your inventions. Who is going to pay for my gas and return the time I have spent going to the branch up to two times in the same day because now they give you an appointment in two or three hours??? And let them know that the virus is transmitted through objects like your date's toy! Banorte branches work 100% and there are no queues, nor do they force clients to make an appointment. Open your branches, lazy people!!

Bbv Mexico

BBVA

Terrible attention from the staff at the entrance. It is the second time that I have left there in a bad way, for the second time they did not have the ABILITY or KNOWLEDGE to solve my problem, they serve me with hesitation and without giving options to resolve, they should better train the staff at the entrance. Regret having opened an account with BBVA. (Let's see if you are curious to know where they failed AGAIN, you might as well contact me, if you really care about your clients).

It takes time to serve depending on the number of people, however the branch manager is very friendly, I would say he is the one who works the hardest, and solves the problems that arise.
The rest of the staff is very friendly.

This comment is about the ATMs, this branch has a pilot, so they can make payments and deposits, I have not visited the branch for teller service as such, but I wanted to say that this branch has a pilot so that they do not turn around in vain to other ATMs like the ones in Plaza Dorada

There is parking although it is almost always full. It has two ATMs to deposit and 4 to withdraw. Due to the pandemic it seems that it has been closed. It has a good location, close to the squares, very central.

Good bank, sometimes the staff service is not so good, but the app service is very good

I like the friendly attention of all the staff, I feel pampered and at home, it is very pleasant to work with this atmosphere of cordiality

terrible service, from the entrance he tells the lady about the situation and she directs you to another area that is not there and you have to go for another shift, that is, another hour of waiting, you spend with the executive who, like the first lady, has no idea what must do. They tell you that they have already solved your problem and that is not the case, so you have to go around the branch more, as if we would love to see the faces of the executives. You wait a long time so that no one can help you. But that is if they are good at selling credit cards. I do not recommend this branch or the bank because the telephone service is also terrible, I don't know why they have a customer service line if they are always going to channel you to the branch. They don't even deserve one star.

Terrible service, an hour and a half waiting to be served and being a customer, they should know how to organize themselves better among executives for greater attention

If you are not a customer you will wait at least another 9 turns before you even if you arrived earlier. The ATMs swallow money like a vending machine and the service person in them only serves to tell you not to use your cell phone at the central

Before they discriminated against those of us who were not account holders, but now with deposit ATMs it is easy and fast, the bad thing is that there are only 2 and then people don't even know how to use them, put more

TERRIBLE SERVICE. The 2 ladies at the entrance who help you with the applications are incompetent. They didn't give me a solution. They took me 3 hours to fix the problem. AWFUL!!!! And still sarcastic. Horrible experience

Very good attention from your staff. Since it has just opened, it has very little attendance. Parking in the plaza is free.

Good option, no parking fee and very good service

Well, my place is a nice town, what I don't understand is I'm trying to see if my card has a good service

I want to congratulate Sergio Hernández Hernández for his impeccable patience, I myself would have thrown in the towel and this guy is the king of multitasking, in the time I was there (due to the slowness of my app) he served more than 30 people with complete peace of mind of the world and always wearing a smile. BBVA is my favorite bank and even more so because of advisors like Sergio! If you go to the San Manuel branch, go directly to him, you will feel like a weight has lifted off your shoulders, thank you Sergio, Thank you BBVA!

The ATMs are very good, and I would like to acknowledge all the people who are cleaning and the bank is already closed, they seem to be bank executives and there are times when they solve our problems and guide us, even though they say that it is forbidden for them to help us, but they see our desperation, and help blessed cleaning people. Congratulations

Terrible customer service. I went in and they gave me my turn to go with the executive, and I waited but "friends and family" of the executives arrived and started serving them first, as if those of us who were waiting didn't have other things to do. Terrible, even the director attended to his friend first

I wanted to open a deposit account, I had the requirements indicated on their website. When I arrived and asked who I had to go to to open the account, a lady at the entrance asked me for the printed CURP (it does not come with the requirements on its page and my ID I already had it), to which I asked her please if They could provide it to me there (it was just printing a sheet), categorically refusing. I didn't want credit, I was going to deposit my money in their accounts so that they would lend it to third parties and collect interest on my money without me receiving anything in return (like any deposit account), and it seems that they are doing you a favor. In the end I went to Banamex and they took it away without problems. I don't want to have anything to do with this bank, they treat you badly and act as if they have no competition. (P.S. Banamex has better mortgage loans.)

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