Banco BBVA

I went to the BBVA at UDLAP campus in June 2019 to get a credit card. This required me to bring my German passport to the bank. Unfortunately, the lady from BBVA forgot to give me back my passport after copying it, which I, even more unfortunate, did not notice. So I left without it. Two days later, I wanted to start applying for the renewal of my temporal resident status and wanted to fill out the forms. Of course, I could not find my passport... I remembered that I took it to BBVA. So I went there and asked both ladies that are taking care of the customers, whether I forgot my passport there, and whether they maybe found it. Both said no, they didn´t find anything... Ok, so I though I must have lost it somewhere on the way out... That was bad, since I needed it for the renewal of my mexican green card, which was due in a couple of weeks... After taking care of all the paper work for the lost document, fortunately, the German Embassy was quick and I received my new passport on time, but of course, this cost me 3500 pesos. Then, I had to renew my B1/B2 visa for the United States which was glued into my passport: another 160 US dollars. Plus 2 times travel from Puebla to CDMX, passport pictures etc... So, overall I paid about 9000 pesos. Now the funny thing: Today 27.01.2020, half a year later, the BBVA calls me and tells me to pick up my passport. Yes, they had it for more than 6 months!!!! and didn´t tell me before!!!! although they knew me and had my number!!!! I was there plenty of times in the meantime!!! I am so mad and disappointed right now, because they were JUST TOO LAZY to look for it when I was there, two days after I forgot it at the bank. This cost me so much money and caused so much stress! Of course, it´s my fault that I left the first time without the document, but this happens... What can not happen is that the employees do not even bother looking for an important document of a customer!!! Lesson learned: if you are sure of a thing, persist! Make people get up of their chairs to help you!

The staff is not trained and sometimes they just waste your time.

Excellent, only the only defect of not being able to deposit money

Horrible service with ugly unhelpful employers. I went 3 times to open a bank account and they denied me for a different reason each time without clearly explaining what I had to do to open an account as a foreigner.

BBVA Bancomer

They only have one executive, of course it becomes saturated and you wait a long time to be served by an executive. Adding that the executive sometimes attends to people to guide and give them a turn for cashiers, executives or clarifying doubts at the cashier while she is serving you in the executive cube. I recommend not going unless you have time to spare.

Excellent service and they are very friendly

They attended to me quite quickly and were very friendly. It is an excellent branch.

Everything is fine, except that the ATMs do not offer you 100 bills, only even quantities.

I appreciate Cesar's attention, what warmth and humane treatment, excellent attention

@bbva the worst bank in Mexico, its executives are not capable of solving anything. It took 3 weeks for them to change a status that the @bbva executives themselves captured poorly and now I have to even bring the baptism certificate to fix something that they themselves did wrong.

Terrible customer service and attention, first they make you wait 2 hours, when they serve you they do not accept extensions with everything and new validity why the passport must be reprinted. And a month ago I came to explain the situation and an executive told me yes.

A terrible service, the executives who attend the branch pass the clients in order of their interest instead of the shifts and if you have a difficult situation they make you wait, in addition to their desire they leave if they help you or better they send you to another branch . disgusting people and especially customer service

The attention of the workers was terrible, I was trying to fix a problem with a card, they did not want to assist me and they referred me to the app when the app sends you back to the bank.
To make a payment at the ATM, the staff there did not want to help me and treated me in a terrible way.

I am grateful that the people who assisted me were very kind and answered all my questions.

However, it took me more than 1 hour to upgrade to executive, and it wasn't until I asked for my turn. It is a large branch, it should have more staff, it is in bad taste for customers to take so long without there being much demand.

Little crowded, many ATMs and practicals. It is located in a safer area than other branches.

Excellent BBVA branch, I don't understand Mrs. "Helena Reyes's" comment, she is totally stupid if she doesn't know how to take offers from your app, she better not take them alone if she doesn't know about rates or anything about finances or she should go to another bank if she doesn't. He is happy with BBVA, at last natural people, the staff is very trained in my opinion, every time I go they solve all my doubts. Whenever I get offers I go to my executive from there so he can explain everything to me well, so it has nothing to do with your completely silly comment.

I went to the branch on October 13, 2020, my app made me an invitation for a platinum credit card, a girl attended me at the entrance who was approximately 20 years old, she was chatting with her partner, with high-sounding words and nonsense , she talked about how she had bedded the manager to be the spoiled one, among other pearls, named Betzabe Estrella, if I remember correctly, I should have known it was not a convenient place with that type of employees, she channeled me to her executive colleague, a fat lady They lied to me, the BBVA card has the highest interest rate of any other bank, this year I was finally able to cancel it, I do not recommend this bank at all, much less this branch, customers deserve to be told the truth, not with lies so that employees meet their goals.

The staff at this bank are completely incompetent. In general BBVA is a bad bank, it has many errors in making available the information on the products that its clients purchase. But in this branch they are especially deceitful or incompetent.
I went to ask for help about a product and the lady ("Lu" her colleagues called her) either really didn't know how to access the information about my product, or she didn't want to provide me with the information; His partner "Santi" decided to intervene but only repeated his partner's same speech like a parakeet.
I have the impression that they played tricks on me because in the end I was forced to make two payments, when according to me the conditions implied that I only made one payment, but since they did not provide me with the information... I have no way of knowing what happened. As a note, I went because in my application there is no trace of my product, something that they could not explain or solve at the branch... And Miss Lu had the audacity to tell me "that is why it is recommended that you come to the branch, "then they hire on the app and then the consequences come."
Honestly, I am very angry with the staff at this branch, it is an offense to those of us who are clients of the bank.

What a pleasure it is to know that if they attend to complaints or suggestions, after my complaint the truth is that they contacted me and clarified the point, that is giving excellent service and customer service, excellent attention from the director as of the people who collaborate with it. THANK YOU SO MUCH .

Terrible service ! I asked for a card for the company and they never followed up 😡they only went to the business to take photos and no response.

BBVA Bancomer Puebla Principal

I am a foreigner who has had an account at Bancomer for over 20 years. My debit card expired. The executive made little effort to assist me. She was condescending. Apparently there are "new regulations" for verifying identity. They are "internal documents" which are not available to bank clients. I spent 2 days trying to renew the card without success. Never go back there.

I have not had an issue here yet, so all the best experience, they're call center sucks though so I would avoid it as much as possible

I think in part the problem lies in the young people who assign the shifts. I caught the one from yesterday in a bad way and waited almost two hours for attention. He told me that those were the corresponding letters (for non-cardholders) because he was reluctant to run my plastic through his slot-assigning machine. I don't know if it's because they don't train them or what their anger is. Because of the attention of the director, named Yazmín, she is incomparable with several, several executives who just skewer people with things that they don't even understand, just to benefit the bank.

Terrible, and the one who is just giving the tickets has no idea about giving you a turn, I lost more than 1 hour just because she gave me the wrong turn

The treatment they give you from the entrance is disastrous, it seems that they have a hard time doing their job nicely. I really don't recommend going to carry out procedures, it's better to look for another branch.

I believe that the branch should be expanded, since it is normally very overcrowded, and especially in the fortnightly periods. Although, I partially agree that certain operations can no longer be carried out at the window and it is who the client should do them from practicaja, this has caused ridiculous numbers of people in practicajas, this because most do not know how to do it. operations on it and take a long time to just click the keys. I think that change should have been more organized. Previously, the cleaning staff would get a little annoyed, because if they saw someone make a lot of deposits they would start asking questions, it's good that they no longer do that, it was very uncomfortable and annoying.

Terrible organization, a lot of waiting time for simple procedures, 2 executives attending to a single person, they pass before those who arrive later, if you have the opportunity to go to another branch do it, don't come here...

A lot of people, and they also take a long time and we spend too much time in the sun and some ladies serve reluctantly, I recommend Bancomer de Tepeaca, their workers serve well and also quickly.

The staff's attention is very good, they answer all your questions, and they are well organized. The place is somewhat small, so you have to wait in line outside and the sun is shining directly on you, so it is advisable to go early.

They do not provide customer service at the time of using the ATM. ):

Your manager or director on duty is disgusting, glued to her cell phone as if her life was going away. I had a problem with the account and he says he doesn't believe me. Unfortunately I didn't take the photos but please how can they have such a rude and zero empathetic branch manager. Help me with some customer service courses.

Terrible service from the Manager today on duty, despotic, rude.
The lady at the entrance was very kind and assisted me.
I wanted to do some paperwork, change my payroll and process a credit account. Unfortunately, it was going to be closing and the accessible paperwork lady was assisting me, until the manager arrived and questioned her work and kicked me out of the branch.
Seriously, Bancomer hires people with such little ethics and respect for their employees and clients. 09/15/2021

The attention for the ATM area is excellent, you go by quickly considering the number of people and if you have doubts about making a payment, the executives will guide you.
As for accessing the bank, the truth is that it takes an eternity, it takes more than an hour, once you enter their attention is excellent, the branch of the Galerías las Ánimas shopping center beats it since you spend there in a matter of minutes and you are already out .
But overall it's a good branch.

They refused to print me an account statement, even explaining that there was no problem paying the established cost for the service. The staff sent me to an internet cafe, one goes to the bank because it is a safe place to print this information, so I think this type of attitude on the part of this branch is terrible.

If they mobilize their staff, it would be excellent but how all their people make the image of the bank hurts

Afore Bbva Bancomer

Good evening, yesterday I went to pay for a service and the ATMs do not work well, they are very dirty and when you touch the screen to follow the process it does not obey, very bad service at 14 Ote and 28 Norte in Puebla, Puebla.

Today I had a bad experience with the Manager Ma. Carmen since not even she knew what was happening with the unrecognized charges and deposits, she did not know how to give me support, she spoke to me very arrogantly and even though I told her it is not for her to talk to me like that , he told me, well that's how he spoke, I must be serious about something that I already explained to him for 30 minutes, and what do you think!? I had to investigate by other means what was happening with my positions and accounts, firstly they should update them on what is happening before providing support, secondly the attitudes towards people are terrible, not at all kind, especially for that lady who He treats you like an ignorant person.
They should report their bad service

It is in a good point to be able to carry out procedures, withdrawals and deposits.

Going to the BBVA branch to make payments or deposits in the practical cash register is easy and fast, you avoid the lines to access the cash registers inside the branch, two executives are always at the entrance to help anyone who has problems, go with Some executive inside the branch takes some time but I always come out with doubts or problems that the debit or credit cards that I have present, the cashier staff, always friendly executives, the cleaning staff there is one in the ATMs and another inside the disinfected branch the area before you use the services, this branch located on Av 14 Oriente Puebla, Pue complies with all the disinfection regulations, temperature taking, mandatory face mask, gel at the entrance and exit recommended for those who go to the bank, Preference is given to the elderly or those with a wheelchair, cane, etc., highly recommended.

I have been going for a period of 2 months once or twice a week, the practices never work and there are huge queues. 👍 Good for that. I'm giving one star because otherwise you can't comment.

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