Banco BBVA

Good evening, yesterday I went to pay for a service and the ATMs do not work well, they are very dirty and when you touch the screen to follow the process it does not obey, very bad service at 14 Ote and 28 Norte in Puebla, Puebla.

Today I had a bad experience with the Manager Ma. Carmen since not even she knew what was happening with the unrecognized charges and deposits, she did not know how to give me support, she spoke to me very arrogantly and even though I told her it is not for her to talk to me like that , he told me, well that's how he spoke, I must be serious about something that I already explained to him for 30 minutes, and what do you think!? I had to investigate by other means what was happening with my positions and accounts, firstly they should update them on what is happening before providing support, secondly the attitudes towards people are terrible, not at all kind, especially for that lady who He treats you like an ignorant person. They should report their bad service

It is in a good point to be able to carry out procedures, withdrawals and deposits.

Going to the BBVA branch to make payments or deposits in the practical cash register is easy and fast, you avoid the lines to access the cash registers inside the branch, two executives are always at the entrance to help anyone who has problems, go with Some executive inside the branch takes some time but I always come out with doubts or problems that the debit or credit cards that I have present, the cashier staff, always friendly executives, the cleaning staff there is one in the ATMs and another inside the disinfected branch the area before you use the services, this branch located on Av 14 Oriente Puebla, Pue complies with all the disinfection regulations, temperature taking, mandatory face mask, gel at the entrance and exit recommended for those who go to the bank, Preference is given to the elderly or those with a wheelchair, cane, etc., highly recommended.

I have been going for a period of 2 months once or twice a week, the practices never work and there are huge queues. 👍 Good for that. I'm giving one star because otherwise you can't comment.