Banco BBVA

They only have 1 executive for personalized attention (even though they have more cubicles enabled). The waiting time was more than 1 hour and this was because the people who were before me preferred to leave due to the long waiting time.

If you have friends in that bank they can pass you without having to wait.

Bank treatment as always. slow and bad tempered

The branch is small and saturated very quickly, despite that high-quality service is noticeable.

ATM / CASHIER BANCOMER SUC BLVD MERCY

Someone who buys new 20 pesos coins and 50 pesos bills

Bad service, I do not recommend it since the bankers sell you service for their own venefisio. I went to cancel my account because I needed to withdraw all my money and the banker suggested that I obtain a credit card to keep my account active and thus be able to withdraw my money whenever I wanted, but he never told me that to withdraw my money I would have to pay a fee And each year I would have to pay annuities plus pay the card every month end and when I went to cancel the account they didn't answer me they didn't want to help me they said I had to call CDMX and it wasn't until the third time I went that they took care of me, it seems that They were waiting for the payment day to arrive for the month, they charged me or stole 6 thousand pesos because that is what it was a robbery. Be careful.

A terrible service goes to pick up a transfer and they don't deliver it to you because they ask you for such stupid things that it doesn't even make sense and I don't understand how that bank continues to have terrible service.

Excellent bank...very central and with many ATMs 👍👍👍

The girls working there are nice. Little issue sometimes take to los the cashiers

Terrible, they make you wait a long time, they tell you that online appointments have more preference but they don't tell you that in an hour there is no appointment or nothing, the appointment they give you says that the approximate time to attend is 15 minutes and we are already going more than an hour and a half, they say that all shifts are now done online or that there is no shift here. because they love to waste your time?

In the end we left after more than two hours, and they still had 3 more shifts to attend to and they had already closed. It's like they made two appointments at the same time.

Honestly, they have changed a lot since they changed the cashier manager, the branch is more efficient and faster, very calm to go and ask for explanations, I have no doubt that it is the best I have visited!, keep up the good work!!

Terrible attention from the executive Gema, when I arrived there was only one person waiting and after an hour of waiting when it was my turn she came out to tell me that she could not attend me because people came to express my doubts in front of everyone who was waiting Because they couldn't attend to me, I waited an hour for them to dedicate 5 minutes to answering some questions and they didn't attend to me and they made me wait while I was pregnant. Terrible service! Do not go to this branch.

Just don't go here. I have been to dozens of BBVA and this is simply the worst. Twice I have come to do procedures that later when I went to another branch they told me that they left unfinished. There are never lines, but there aren't because they take so long. I arrived with no person in front of me and it took an hour and a half to serve me, because 4 people passed in front of me because they were going to take out cards or credits. In the end they couldn't help me because "after 3 o'clock they can't make any moves." When I try to talk to the director it turns out that there is no one, and that no one can help me. Seriously, avoid the visit. It's no good if they don't take care of their clients.

BBVA Bancomer Center Pachuca

Do not open an account at this branch, there are only two commercial executives and one is dedicated to printing account statements and other procedures; and they don't have a personal banking executive and when they attend... the attention is extremely slow because they attend personal banking first (that is, the annoying ones or businessmen I imagine), more than two hours !!!! in the box if it is fast; and that there are only 4. Lose one in total like an hour and a half to two!!!!

It takes a long time to pass at the window, on the ticket there is a small note of how long it will take to pass, it is not respected, however I have to resort to Aser for payment and it takes more than an hour to wait. And if it's a little disturbing

TERRIBLE SERVICE I WENT TO REMOVE AN ACCOUNT AND THEY DID NOT ALLOW ME, THE ADVISOR TOLD ME THAT IT WAS A LIBRETON ACCOUNT THAT IF IT WAS NOT USED AFTER A TIME THEY WOULD AUTOMATICALLY REMOVE IT, NOW I HAVE A BALANCE TO PAY FOR MORE THAN 20 A THOUSAND PESOS... BECAUSE THEY ARE ABUSIVE... BECAUSE THEY ARE ABUSIVE AND BECAUSE THEY ARE LAX AND NOT DOING THEIR JOB OR FOR NOT AFFECTING THEIR RESULTS BY GIVING LOW ACCOUNTS....LOSS BBVA VERY BAD

What an UGLY, DESPOTIC, DISRESPECTFUL service given to the "workers" at the counter. They don't have to behave like this with people who find it difficult to fill out a form for an international transfer. Today a client of more than 15 years with you was treated so badly that they made her go around and around and take turns because of a missing number, letter, etc. If they don't have patience, they don't have a good attitude, they don't deserve that job.

This branch is usually full and with delays in lines from noon to 3 in the afternoon, the service at the ATMs is regular and available most of the time, the staff's attention is good at reception but a little unfavorable at the window or with executives

It doesn't deserve a single star and not so much because there are a lot of people but because they serve you too slowly, my worst experience with banks, I spent 1 hour of my shift with an executive and every time I passed they told me that they had to call me but they always passed to people who were just arriving or who already had "procedures" in process with the executives, I waited so long and they never resolved anything for me😠

The staff helps you carry out your operations very kindly.

If I could give it 0 stars I would give it, the staff is very lazy, especially the executives at the tables, they spend their time talking about their children, their grandchildren, their vacations among themselves or with other customers and they do not serve the others Customers who are waiting for their turn, those at the door are arrogant like the employee with glasses. Message to the employees of that branch, if you don't feel like doing your job, don't go to work, stay at home to sleep or be on Facebook, don't waste your time, don't make that company lose its reputation and don't give it a hard time. bad time for customers. Message to users: do not go to this bank, go to another BBVA, do not waste your time.

Personnel very kind helping my old mom to replace a card

I stayed one hour on the phone trying to get an answer. It is terrible!

Good attention from the staff although they always have some detail with their ATMs or practical cashiers.

Disgusting service in practices, only 1 or 2 serve and the executives who should support the people are only talking among themselves and do not even turn to see that they are fighting and encouraging even more

The worst BBVA branch there is. They have few staff who have no idea what they do. They make you sign forms and they say that the problem has already been resolved and without pure lies. I do not recommend that you go to this branch. Waiting times about an hour.

They don't want to do anything, they forcefully want you to do everything, even if you explain to them that the app doesn't let you do it, I was going to cancel a card and they didn't even let me in when the app sent me to the branch

The cashier at cashier 3, terrible service, I don't know if he is dumb or a fortune teller, he neither greets nor asks what procedure you will do, and he answers in a bad way.

Bad treatment by the executives do not offer you solutions and those that are at the entrance do not respect the turns that customers give and pass directly without caring about the people who are waiting. Terrible service!!!

They should improve there are too many people who need their service and the attitude of their employees leaves much to be desired

Less and less things can be done in branches. They want everything done online or at the branch where the account was opened. They don't even try to do what the customer requires. They simply tell you "it can't be done." Thanks for the response, but I don't have Twitter.

I went to have my payroll account enabled, which was blocked, and an advisor named ISELA attended me and told me that to enable my account I had to contract a credit card and that otherwise I would no longer have access to my payroll and I asked him to tell me in which part of the contract he said that I was obliged to contract the credit and he began to get angry and answer rudely and he did not even want to explain to me why he had to contract the credit, later he behaved very despotic, all just to receive his commission

Excellent attention! We had a more than terrible experience at the BBVA in Plaza Explanada Pachuca, so we went to BBVA Galerías Pachuca for help with our problem and it was a pleasant surprise that Miss Connie, Miss Isela and Director Patricia helped us a lot! My only complaint is that so far I have not received the surveys in my email, so I could give them the highest rating.

I am retired from BBVA, my son went to that branch to open a payroll account and they do not want to open it because he does not agree to buy insurance with whoever he goes to report this bad practice and have his account opened.

Terrible service, the wuebones that work there, make a face out of you if you ask them for guidance to do some paperwork

They serve you immediately, the staff is very efficient.

I had never had a complaint about this branch. Unfortunately, in the past few days, an ATM withheld money failed and I was not able to get a response. I waited for them to open it soon since they told me online that I will only be able to get a response until they open the branch.

There are a lot of people and you wait a long time to be served

Terrible service, brands and they only transfer you and hang up, they do not support you in the services, the executives never answer their extensions or their emails, a total annoyance.

It takes people who are not cardholders and/or preferential cardholders an hour and a half to go to the window, the staff ignores your complaint and the office manager tells you there are a lot of people and we give preference to our customers, too bad Service does not deserve even one star. Hopefully the director of Commercial Banking in Pachuca can do something. Because even in other banks, even non-customers don't take as long. In truth, an hour and a half is exaggerated 👎

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