Banco BBVA

Less and less things can be done in branches. They want everything done online or at the branch where the account was opened. They don't even try to do what the customer requires. They simply tell you "it can't be done." Thanks for the response, but I don't have Twitter.

I went to have my payroll account enabled, which was blocked, and an advisor named ISELA attended me and told me that to enable my account I had to contract a credit card and that otherwise I would no longer have access to my payroll and I asked him to tell me in which part of the contract he said that I was obliged to contract the credit and he began to get angry and answer rudely and he did not even want to explain to me why he had to contract the credit, later he behaved very despotic, all just to receive his commission

Excellent attention! We had a more than terrible experience at the BBVA in Plaza Explanada Pachuca, so we went to BBVA Galerías Pachuca for help with our problem and it was a pleasant surprise that Miss Connie, Miss Isela and Director Patricia helped us a lot! My only complaint is that so far I have not received the surveys in my email, so I could give them the highest rating.

I am retired from BBVA, my son went to that branch to open a payroll account and they do not want to open it because he does not agree to buy insurance with whoever he goes to report this bad practice and have his account opened.

Terrible service, the wuebones that work there, make a face out of you if you ask them for guidance to do some paperwork