BBVA Bancomer

Terrible service !! More than an hour and a half to assist me and tell me that they could NOT solve the problem and that I had to return in 24 hours.. WORSE, they told me that because I was not a customer I should wait longer and see how they pass on to others even though I had much more time waiting... until they want, they serve you because you are not a customer... IT IS NOT OK for them to play like this with everyone's time, the information is not clear, the executives come and go... between shifts they are on their cell phones.. They talk to each other... they take a long time to call a new shift and then they leave or look at their cell phone for a long time. Do you really think that we don't realize the way in which they waste time and cause themselves the delay and a large amount waiting time? It's a real MOCKER! And why send emails and report on Twitter if that won't change the terrible attention and wasted time.

Very bad service, it took me more than 3 hours to be attended to and even so the executives said that it would take longer, really, what a bad service from the bank

Only one open box out of 3, and the branch is full because they are paying scholarships. Incredible that the management does not open the 3 boxes if every month is the same. When you arrive they tell you that the waiting time is approximately 1 hour.

It is accessible to come to perform banking functions, but you must keep in mind that it is a highly sought-after place.

Don't come to this branch anymore, there are only 3 boxes and a lot of people come, save 2 hours of your life

Banco BBVA

Bad attention! Under the pretext that my fingerprint could not be read, they wanted to make me process a credit card. The cashier left with my INE and my license! He returned a few minutes later to tell me that executive 2 would assist me. I did not sign or accept the credit card, but I hold them responsible if they misuse my personal information.

The people at this branch have no ethics at all, they only sell you the benefits and never tell you the cons, I canceled a savings and until the day of the return they tell me that there is a penalty, which according to what was in the contract that they never gave me

It has several deposit and payment ATMs, a bit complicated for one who is not an account holder of that institution.

Quick service, multiple tellers and a couple of practicalities make this branch a fairly fluid place with shorter waiting times than usual.

They have excellent service the times I have been, that is something that I personally like.

The commercial executive who assisted me and the person in charge of giving the shift at the entrance treated me badly, I was waiting +1 hour to be able to open an account, only for the executive to tell me that it will not be possible. When they were able to tell me from the entrance that it was not going to be possible and I would not be wasting my time.
The training of their staff is very insufficient, when I questioned them about how to open an account, they did not know how to answer me.
The truth is that I do not recommend this bank, their customer service leaves me with a lot to say.

The attention with the miss. Arlet Velázquez is excellent. I did not give 5 stars because the air conditioning does not work and it is very hot inside the bank.

The person in charge of security was somewhat rude to me on a couple of occasions, also with other people during the course in which I was trained. In 5 years it had never happened to me, it happened, the staff had always been very attentive and friendly :(

I like your new app and you can do almost everything there without visiting the overcrowded branch. What I hate is your methods of tricking people into getting their life insurance and credit cards. Agents lose their dignity and values ​​for a few pesos that they get commission. I have had to see and hear that they do it with elderly people who perhaps do not know how to read and have no idea what they are signing, they make it look like they are giving them money, they did it again yesterday with my mother, He didn't even know that they had already charged him the annuity of almost a thousand pesos for a card he didn't need and won't use. Years ago, when I went to open an account, I could only do so on the condition that I buy his stupid insurance.

Sometimes there are very few ATMs so you have to be patient

BBVA

The staff's attention is terrible. You arrive with a digital shift and they tell you that you did it wrong, and the application gives you the correct options. They don't provide a solution, they just tell you to wait and zero kindness.

I arrived 4 o'clock they could still help me. I think that if they don't open 9am sharp they must be flexible

Terrible attention, it is a branch that does not give value to the user, to pass with an executive it is necessary to wait hours and hours, they do not use the shifts and pass to the users according to their internal criteria. I have never attended such an unprofessional branch.

The BBVA service is terrible, they make you waste a whole morning, for a process that seems super simple, the replacement of a credit card that they themselves begged you to give you and that they themselves recommend that I block and give you, according to them a new one in a matter of minutes, but this never happens.
The truth is shameful, the poor attention and the lack of empathy and expeditious and quality service from this bank, it is a true nightmare to go to their offices for any procedure, it takes you a whole morning and even then your case is not resolved .
I do not recommend under any circumstances their poor services, they need a real rethinking of their policies, training of staff and customer service, in short, a real waste of time!!!

The service is very slow, I needed to open a new checking and savings account apart from the one I already have. I had to wait outside without a waiting ticket to even get through. I was there for about an hour and 15 minutes, they only have two executives working and it takes about 1 hour per person.
I ended up at HSBC opening the accounts.

It's perfect, actually the lady at the actual money exchange place down the road recommended coming here. also if you have a PNC account in the US, there is no charge for use of the ATM at BBVA locations.

I tried to get pesos for dollars. Wouldn’t do it, told me I needed to open an account. Not a tourist bank, for locals.

Used ATM in their lobby 3x during our visit and easily got pesos at decent exchange rate with only about $1.50 charge. Best we found in Cabo.

Do not go. People move like molasses in January. Let friends cut the que. Don't know anything, can't explain what you need to open an account.

More people guarding the door from people trying to get help, than people actually helping. Just a joke

The way all banks should be. This is a great bank with easy access to accounts & money, great attention & customer service. The best in Mexico, in my opinion.

Good afternoon, on Sunday, June 18, I made a deposit of 1100 to the southeast rechargecel account approximately between 2 to 2.30 pm. The ATM only gave me the option to send the receipt by mail and it did not arrive.
How much time do I have to go and claim the ticket? It is urgent and for work reasons it is difficult for me to go.

Excuse me, the branch number is Bnaco BBVA in Huichpan.

Their practices for making payments do not work

BBVA Bancomer, El Globo

Not recommended for foreigners. A few months ago, I tried to get a loan from this bank, but they don't give loans to foreigners. Despite having a good credit history in the BBVA application and being able to request a loan of up to 80,000 MXN, I faced technical problems. When I asked for help at this bank, they told me that foreigners cannot get loans here. I was disappointed because I have been a loyal customer for four years. So I decided to change banks.

Terrible service in this branch, the executive Griselda Arellano does not even have the knowledge to carry out the procedures, she makes you go up to five times because she does not give you the correct and complete information.
BBVA, what have you done regarding all the complaints? I see that they have reported it for a long time and I see that it remains the same. The worst thing is that some procedures have to be done by force at the account branch.
BBVA solution please.

Most disastrous...
My account was blocked due to lack of data, I went to make the update to unlock my account and in order to do so I had to hire a product Yes or Yes, the guy did not want to give his name when I refused (life insurance, credit card or request a credit) I was only going to update the data, not to have the service conditioned on me. The executive at the back in a cubicle treats you as if you are doing her a personal favor, she damages your institution.
Finally, an executive, Paola, attended me in less than 10 minutes and resolved my issue.
NONE of the rest of the staff, absolutely none made an attempt to solve my problem
BEWARE BBVA there with its staff, damages the institution.
Flatly yesterday I withdrew my funds as soon as they resolved me.

Terrible attention, arrogance of the staff, from the entrance they deny you service, without even properly asking the procedure to be carried out. They make fun of clients by making us request documents that were not used for the process, they ask for them physically so that when they arrive they say that they are useless and that they are digital by mail. And they still announce that they are going on vacation and that they will continue to assist me until they return. Is the procedure with the bank or with personnel?

What rubbish service they have in the branch! Of the four windows, only 2 are served by executives and the wait times are at least 1 hour. That's not enough, if you are not a BBVA customer, they will relegate your number to be one of the last to be attended to.

2 and a half hours waiting for it to happen and the shifts are not respected. People go over to director 1 and they don't have a record. Bad attention. I leave 1 star because it is the lowest but in reality I would leave 0.

We went to cash a check, and they conditioned us to purchase a service; Their executives told us that in order to collect it we first had to take out life insurance, car insurance or a credit card, otherwise they would not give us the money. We wanted to talk to the manager and he refused to give us a solution. . We went to another branch and without making any excuses they charged us.

It turns out that to raise the level of my payroll card they asked me to take out insurance for 400 pesos, when I understand that that has nothing to do with it, they didn't do the procedure for me and I can't make any movements

They have such a more inept way without saying another word..... of distributing the shifts, unique in #gdl, they pass you on, they accommodate you, the shifts come out and that's how they are delivered to you
The problem is that they know how they manage to give shifts, no one is there at the cash register so they don't call anyone and everyone is waiting for their turn, I mean this one is noooo mms 😡😡😡😡😡🤦🤦🤦

Stop mmds.... person entering with turn in hand and that's it

Very bad service, the girls who give the shifts are very poorly organized, they passed me to the waiting area to go to the window and they did NOT give me my shift card when I entered. They also let people in Sabritas uniforms go to the windows without queuing or giving them turns and it is totally disrespectful for those of us who wait in line for more than half an hour... I have gone to other BBVA branches where they have better organization and they make the service more efficient and agile And unfortunately in this branch it is not like that 👎

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