BBVA

Horrendous service, 6 visits in 4 days just to get a new bank card. No common sense, terrible customer service, no care at all.

Very bad attention, I approached today to open a company account, because I need a terminal for my business and it turns out that the promoter tells me that using the BBVA app has a cost of 3 thousand per month and if I buy the insurance that will not happen. They are going to charge me, to which I respond that using an app has no monthly cost, that they use another method to sell me the insurance since their technique is not good, they end up telling me that if I don't buy the insurance I can't open the account.
TERRIBLE ATTENTION, I DO NOT RECOMMEND THIS BANK AT ALL!

I had never had problems with any branch, until I went to Delta... they did not respect my turn, they made me wait and in the end the "manager" of the bank, I suppose, sent an assistant, to tell me that they could not serve me...

Terrible service, zero desire to answer and resolve people's doubts, they pass us from one place to another without resolving anything, I went to request a credit card and they told me no, due to the short time I have with the card (6 months) and because my income is not enough to request it.

There is a lack of executives, during rush hour the service is inefficient. The new cashiers do not have adequate training and give incorrect information. The person at the entrance serves you with disinterest and does not have adequate information.
Very badly.

Banco BBVA

It says it is open on Saturdays starting at 9 am (Delta Park branch) and I have previously come on Saturdays, but apparently they are no longer open and Google continues to show that they are…

They provide good service inside, but the cashiers are not orderly and there are always a couple of them out of order.

TERRIBLE SERVICE THE WINDOW EMPLOYEES GIVE!!!

They are too rude and despotic, they don't like doing their job and they throw money at you, they make it waste...
There have already been two occasions that have made me waste my money and they are large amounts!
And no one is responsible.
Plus an employee named Héctor, really, what terrible attention, threw the money at me and didn't give me the service he had to give me just because I had too much change...
I hope you can take our opinion into account since I have read the comments and they are all identical....

Terrible service from the person who greets you at the entrance. She is always distracted and does not attend the line

They say it's open on Saturday and it's not true.

BBVA Insurgentes Viaducto

They receive you with a good attitude, however they do not listen properly, they made me waste my time for 40 minutes just to get to the executive and he told me that I had to go to my branch where I opened my account. Very badly!!! I went to the branch and it turned out that they could have helped me. They must train their staff ❌ for BBVA. By the way, it indicated a minute of waiting ✋ its minute is 40 minutes ❌

I have never had a bad experience with this Bank. Unfortunately, they have cashier staff that discriminate and treat customers in a derogatory manner. Today, July 17, my partner was treated and made him feel bad to the point of making him cry for despising and refusing to make a deposit of 2000 pesos in 1 peso coins. This was not enough for him and he, along with other personnel from the motorcycle area company, made comments about it, making his poor treatment more evident.

It is urgent to take actions and lift and proceed until the last due to humiliation, discrimination and denial of service.

One of the worst BBVA branches, its staff does not know how to carry out their own procedures. To make matters worse, the wait is too long so that, in the end, they cannot solve problems that they themselves generate.

The bank branch is very good, the service is good.

In the same building is the IZTACALCO SME center, in this place the attention is disastrous.

I don't know why they take turns, if they serve people in the order they want

BBVA added official information to every branch in Google maps to appear as "reliablie". You can see here that users experience is very different from BBVA's own perception. Just to add a little balance to the equation.BTW I am a customer and never given any trouble to the bank. But they have never given anything in return, so might possibly change to a better one that considers customers as such.

TERRIBLE ATTENTION! DON'T WASTE YOUR TIME!! I want to open a premium account, they force me to give me the basic one, they say that the credit card does not have an annuity and the one they show me has an annuity.
When I ask that an "executive" attend to me, they tell me that they are saturated, since they only receive companies, it is better to do it online, do they not want to serve people?

Terrible service, they charge you insurance that you do not authorize and then no one assists you. They bring you back and forth and they don't solve anything. It's a robbery, you open an account with them to keep your money safe and they steal it themselves

Its staff has always been poorly distributed.
4 workers outside, and only 3 boxes. That wastes too much time and customers...
Something to urgently improve.

BBVA Bancomer Hotel de Mexico

The worst branch ever. Right now we are sitting and waiting for our turn already for 1 hour! Waiting for 1 hour to find out where the transferred money is. Just to speak to the manager. I think they just see that we are foreigners (the clients of the bank though), and don’t want to work with us. Because they have 0 English. And those employees who work at the entrance simply don’t know anything about banking. Because even for simple questions like the correspondence bank for swift translations THEY SAID they have no such correspondence banks and they simply do not understand what we want. One of the ladies sent us to the airport to find that out. We regret that we became the clients of this bank.

There are 2 options: they serve you at the window or the executives. But what do you think? Executives don't work today

Even though it took us a long time to resolve my problem, they are 5 stars for the people who work there. Very friendly and always willing to resolve any issue even though they have many more people to attend to, mainly the boy who attended to me, they recognize that it is an exhausting job and they do not lose their calm.

Terrible service, ATMs can only be used after 8 am, do not count on this branch before.

the worst branch and attention of all! Disastrous, they should close this branch or change all the staff, not one of the executives is useful, a problem arises and no one, no one can solve it, they only know how to charge and offer credits but for what is really important they are inefficient. I'm going to change my SME account to another bank because honestly they are terrible.

This Branch people are wrost and they never help us to resolve. I am going to the bank to close my BBVA account which is opened in this branch. This branch people are cheats and not help. Worst people and worst branch.

Since last Friday weekend there is an ATM that is the deposit ATM that does not have service... Yesterday I went again and it had no service and the bad thing is that it is only a deposit ATM I hope there is a solution...

I had to see how the receptionist treated a client who was only asking for help because the branch's own telephone line was not working in a very rude and rude way

Yesterday, with the tellers being terrible, they didn't give a solution, they couldn't help because there was no manager, since he was on vacation, we should go to another branch.

The staff ignored the shift I took from the app (to save time)

Please update your info on this post, your schedule is not correct this branch does not open on saturdays.

It is a very reliable bank, I go whenever I need to because the ATMs are open 24/7, sometimes they do not receive checks correctly but other than that it is a great bank with very good customer service

My experience is always terrible at this branch. They don't have enough executives. Their processes are manual and very bad, they make lists by hand of which client is next, and obviously it is not a real control. They always have chaos. They only have 1 executive for companies. If you come to this branch you need a LOT of patience and at least 3 hours. I don't recommend it.
On one occasion I had an appointment at 8:30 am and the executive arrived at 10 am due to a “personal problem.”
Very badly.

Terrible service from the Director and her team, the most discouraging thing is that they are “the ones responsible” for providing you with decent attention.
Could you please tell me where I can file a recommendation/complaint?

Can't they update the schedules on Google? I come from Naples where it said that the branches were closed on Saturdays and I arrived here and guess what, it is closed and Naples is open. A lot of technology to find one of these signs.

Bancomer BBVA

It is very accessible to process the client's needs.
Good credit system and very variable promotions that are practical for the occasion

I went to pick up a plastic that is free of charge, but the lady who helped me wanted to force insurance on me and without my consent, this so she could take advantage of the client and charge a commission for selling you the insurance. I didn't want to collect the plastic anymore.

Terrible service! My intention was to open a business account in this branch and when I was assisted by VIVIANA SOTO I was left with the worst impression. It took 10 minutes before I got her to pay attention after calling her out for being focused on exchanging glances and smiles with her coworker. If this is the deal when opening an account, I can't imagine what it would be like as a customer. If I could give a negative rating I would.

How almost all banks have "special" lines which makes them classist. ALL of us who stand in line to make a payment, a deposit or a collection are customers.

It is an excellent tool to help you relimate anything that Ballaser has available for the disabled.

1 hour to assist me, being a bank customer. Where everyone feels like they are working at the US embassy and only 1 cashier working for the amount of people there are...

A reverent stupidity that you go up because their ATMs do not collect your bills, you want to go to the cashier to deposit it and they tell you minimum deposits and withdrawals of 25k, that they change the bills for you (at the cashier) so that you can deposit them practically. Be careful because they seem to be colluding with crime.

The lazy cashiers don't want to work, they had several deposits for more than 40 and they send you to practice so what are they doing or what are they getting paid for????
the day they are fired because everything will be done at ATMs where the idiots are not screaming

Terrible treatment by Hostess Lucero Iturbide, she is haughty and rude and to make matters worse she starts pointing and saying that she knows they can't serve you. How horrible that the first thing you see when you enter is these types of people who don't know how to have customer service.

I don't know if it's in general or just this branch, but I've been going for more than six months to update information on my account statement and they don't give a solution. Terrible service. 🙄

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