BBVA Insurgentes Viaducto

They receive you with a good attitude, however they do not listen properly, they made me waste my time for 40 minutes just to get to the executive and he told me that I had to go to my branch where I opened my account. Very badly!!! I went to the branch and it turned out that they could have helped me. They must train their staff ❌ for BBVA. By the way, it indicated a minute of waiting ✋ its minute is 40 minutes ❌

I have never had a bad experience with this Bank. Unfortunately, they have cashier staff that discriminate and treat customers in a derogatory manner. Today, July 17, my partner was treated and made him feel bad to the point of making him cry for despising and refusing to make a deposit of 2000 pesos in 1 peso coins. This was not enough for him and he, along with other personnel from the motorcycle area company, made comments about it, making his poor treatment more evident. It is urgent to take actions and lift and proceed until the last due to humiliation, discrimination and denial of service.

One of the worst BBVA branches, its staff does not know how to carry out their own procedures. To make matters worse, the wait is too long so that, in the end, they cannot solve problems that they themselves generate.

The bank branch is very good, the service is good. In the same building is the IZTACALCO SME center, in this place the attention is disastrous.

I don't know why they take turns, if they serve people in the order they want