Banco BBVA

Terrible attention and service. Two hours for an executive to serve you and not even that, because after waiting so long I better left, since they continued to pass people who did not have a turn and skipped the people who were waiting. As well as there are only two people attending, for the number of people who go. How helpless they make you waste your time like that. Zero recommended this branch.

Their ATMs now have new technology, you can perform more services in them and this speeds up and relieves the long lines to go directly to the window, although many people complain about errors in the ATMs and lack of follow-up from the bank to support people who have a problem. At the ATM, the attention from its employees is good and it has access for people with disabilities. Your renovation looks great.

They offer great attention to all their visitors, this branch has 5 ATMs, this way there are no long lines, it is the ideal place to withdraw money quickly and easily, however once a month, long lines are generated .

They take a long time to serve companies. They no longer give machine ticks, they give manual ones. And it takes me hours to wait to be attended to. Since with the machine it would take less time.

That day I went to make a payment, the lady who helped me at the entrance was very friendly, but the one who helped me at window #4 did not want to change some bills for me to be able to make a payment, the excuse she made was that she did not have enough, please don't insult my ignorance it's a bank

TERRIBLE SERVICE VIA PHONE, THEY CAN'T SOLVE ONE PROBLEM AND THEY SEND YOU WITH ANOTHER ANOTHER AND ANOTHER, IT'S THE WORST BANK IN THE WORLD!! THEY DO NOT SOLVE

Pesima atención, muy prepotentes, no quisieron ayudarme para hacer un pago de mercado libre

Three lines, three cashiers and the lines do not advance

When ATMs work normally, everything is saturated inside, they skip customers who ask for a digital turn, there is no right-of-way for people with disabilities or the elderly (even though they have that sign on the door), people sneak into the ATM line, they don't decide in line whether to do 1 for practicaja and 1 for normal ATM or if they do everything in 1, those at the front of practicaja make pure bulk and then end up sneaking people from Normal ATM as if nothing because there is no order in the bank, often when I go to practice I have to notify the line of places free of normal ATMs, it is all a mess, 2 dogs already wanted to bite me inside the ATM area They slept inside the bank.

One of the worst branches out there, and its manager! A good for nothing!!! I had seen bad managers in this suc, but the current one is the worst of all

Appalling. I went to open a new account because of the proximity, but they said they didn't have time to assist me, so if I wanted I could do it online. But it doesn't work for me because of the maximum deposit limit it has. I had to go to Banamex, where they treated me with pleasure. Too bad, they lost a good customer.

Terrible service
They deny you the deposit at the window

HSBC

It has a large parking lot and everything can always be done

Very slow and if you see a bald guy you will magically lose $500 of your movement

It is a beautiful building, the only bad thing is that there is no way for people with disabilities to get on.

BBVA Bancomer landscaped

Great service. The wait time is a bit long. Lots of atm machines. Their services work as advertised.

Terrible service from the branch manager. Jardinadas, he did not want to see me to make some deposits due to the fact that I had a digital shift (and the movements were personal and from my company.) And he told me that it was the last time he would see me. He disqualified her as a manager since she does not know how to treat her CUSTOMERS

The worst branch in the city, an attempt was made to settle a personal loan and cancel the plastic, 2 cashiers and the branch manager said that "it was something very complicated", but the manager was more concerned about hooking up with girls than in do his job. If you can avoid the branch do so, the time also came when he told us to leave his branch. Finally, in Plaza Anna it was not difficult for them to do what was requested and there they managed to complete the procedures that were requested of them. By the way, if you ask the manager where his subordinates will go on vacation, he will most likely have that information, since it was today's talk on 12/1/2021 at 930 am.

Facilities very well but when you do a clarification of a practice, they say that you did not deposit the total amount and I know that they find the money as they think that one is stupid for not counting an amount of no more than 2000 well and failed to deposit you will become rich in charge of practices

Good afternoon, excuse me, would you be so kind as to provide me with the office number of the Jardinadas branch?

The service took a long time, terrible training by the staff, it took more than two hours to attend me, if you need something from this banking institution I recommend you go to a different branch, the service is very slow

Terrible service. They have you waiting for hours and all because the ATMs make ducks they just put 1 or 2 and they still have you there like ox

Terrible service from the manager, shows a capacity that leaves much to be desired and does not give you solutions to problems

The Virrey de Mendoza branch is pure roe, better go to Madero, before the bank goes bankrupt...

Very good customer service, fast service, communication to perfection, removes all doubts that one has for your comfort, almost most of the time I go there for faster service than in other branches.

They lack staff, it is not correct to make anyone wait more than an hour in line outside the bank, it is annoying, tiring and risky.

I use it to make deposits at their ATMs, because the advantage of BBVA is that they have ATMs that allow deposits in all their branches.

The usual, some reception officials treat you badly, like the guard at the door, they need some CIVIC education...
Something courtesy then...!!!

I have BBVA services, both debit and credit, but from my mobile I cannot access the account statement, the application simply freezes, and if I go there is a huge queue. It's desperate, because I urgently need the account statement for a job that I am about to lose due to the lack of this document.
But the executives and the owners don't understand what interests them is the money and not the client.

Good cleanliness of the place but very crowded so it feels lack of ventilation. There are 3 practice rooms and 4 ATMs.

Almost two hours waiting for my turn to attend and I still haven't passed, terrible service.

Dirty place, poorly trained staff, it shows that there is no harmony in their work environment.

The place is big enough to do your banking

The service has improved a lot with the remodeling and there are usually not many people.

BBVA Bancomer

The reduction of ATMs seems counterproductive to me, since they cause people to conglomerate outside. In addition, the separation between one ATM and another is sufficient and they have an acrylic screen between each space. They mention the ATM res and that I can perform certain movements on them, but not all. Generally, the procedures I carry out are necessarily over the counter. The people at the window are very friendly, yes.

Poor care about your alarms, they can be left on for hours, disturbing the good atmosphere with their noise. Especially at night.

They don't have enough staff, come with plenty of time available

Terrible service at Bancomer.
They don't respect shifts and people pass by without lining up.

Best Bank services

Retail & Franchises

Industries

Partners

Resources