Shell

I go here everyday before work to get drinks and snacks if you ever have a problem they'll fix it and they're always happy to see their returning customers don't hesitate to stop in!

Can't say I was very impressed with the "state" of Alabama.
Garbage along the highway, on three occasions I had pickup trucks pass me with garbage blowing out of the beds of their trucks. Like cover Man!
All other states we drive through the highways were maintained, groomed and clean - not in Alabama - residents just don't seem to care.
The Shell station had reasonably priced gas. Montgomery looked a bit run down. Idk, is Alabama on a slow recovery from hard economic times or is it always like that?
No plans to return that's for sure.

I’m a regular customer and went in yesterday with a gift card that I received for Christmas. I wanted to purchase gas, a ginger ale and the .25 cent bag or chips.

When I proceeded to pay, (The guy with orange colored hair), rolled his eyes and refused my payment method. I then go outside, put the card in the pump and it was approved. It was crazy that he denied the card and I am a frequent customer. I made sure I told him he had bad customer service and I won’t be spending anymore money at this location.

I went right next door and purchase my food items.

The cashier was would shake his head  at me.....simply cause I didnt give him a pump number.  I told where I was and the make and color( lime Green) Which was a Volkswagen Beetle,and could be seen from the window ( eye view) from the register......I think its rude to ROLL  your eyes or shake your head at a lady or customer who is giving you their  money ....Good thing I'm not a REGULAR  at this location. THE WORLD  WE LIVE IN !!!

THEY HAVE A TOUCH LESS CAR WASH. As a car guy this Is literally my favorite thing ever. I take both my Camaro and my Corvette through here frequently. The wash isn't absolutely perfect but most car washes aren't, and I'd rather the car wash not touch ANY DAY. Please never get rid of this thing!!

This gas station is GARBAGE. Old pumps and weak service. Gas pumps never have paper for receipts. Most recent stop, the pump displayed a sign “$0.15 off per gallon with a wash,” but the pump never gave me the opportunity to opt into a wash. Shell…update the equipment or shut this dump down!

Wow the fried chicken was cooked perfectly. Elaine makes the best chicken she obviously cares about what she's doing, definitely give it a try...

There is a serious plumbing issue here that has existed for at least a year. If you get stuck at the light on rose garden, you will smell an absolutely awful sent coming from this building. I have no idea why they won’t fix it. Please fix it, rose garden is the only not way to avoid crossing the 101 on cave creek!

Worst service. Never has enough staff to fill propane. Pumps are always out of service. I’m surprise place still open with quick trip right in front.

I waited in line to pay for 5 minutes and the cashier seemed to be chatting with a customer or waiting for something. The customer service at this gas station is not bad but it is not existent.

READ THE FINE PRINT! ACTUAL PRICE OF REGULAR IS LISTED BELOW THE "CAR WASH PRICED FUEL". To receive the lower priced fuel, you must buy the Ultimate Carwash, which is rather pricy...

Paid for a full car wash, just get exterior cleaning bad experience

Actually a lie. Their giant sign out front says a Price for regular gas like every other station except their number is actually $.25 higher than that, that number you can only get with a purchase of one of their $35 single car washes! Which definitely don’t seem worth it. Another strike against them was Google maps said their price was $.10 cheaper than it actually was, Which actually isn’t the price that you get with the car wash so who knows what’s up there. To top it all off the employees look super shifty. Definitely a detriment to shell gas stations everywhere. At sucks to be lied to by a freaking gas station but I guess that’s what the world has come to.

I usually use the self serve car wash.  Always comes out clean.   I really appreciate the two different vacuum nozzles, damp rags, and air nozzle...a step above any place else.

I'm new to the area and this gas station is up the street from me. I loove that they have quality cigars! A great liquor selection and the attendant is sooo nice! And yes, I add extra letters for emphasis lol. Bottom line go here, you will not be disappointed!

Rudest staff and management I've ever seen. I went in and purchased a banana and a Gatorade this evening. I went outside and sat down at one of the 3 or 4 empty tables outside to call an uber. The worker comes out to point at the "no smoking" sign hanging above my head. I wasn't smoking. No cigarettes in sight. He then tells me I can't just hang out there. I was literally pushing confirm on my uber. He tells me that they've had problems with people hanging out there and bothering customers and that there were cameras all over. He goes on to tell me that it's only for people who are eating. I had the banana in my hand that he had just sold me! I was going to eat it after I confirmed my uber who was 2 minutes away. I was a regular there 2-3 times a week but if this is how they treat their paying customers, never again. Rude.

The cook in the Deli told us to show up at 10am for lunch.  We show up and ask for our lunch. And all of a sudden he says he cant make our food. We said dont you like money?And he said hes not worried because his boss has millions of dollars. Laziest cook ever

It’s not a regular gas station,
It’s one stop shop cuz they has the best quality of gas and bunch of collection of snacks (regular and protein one) like chocolate,vanilla and a lot of flavors in bars and cookies + Ice cream, you will find the best quality of imported beer and local one and many kind of liquor, and if you one of the e-cig so you will like the collection they has like the most popular one (JUUL) starting kit and many kind of PODs + they carry CBD stuff (Sticks, chargers, Oil, cream, GUMMY BEAR and (PODs that’s comparable on JUUL stick). They have a side a really nice kitchen and they make subs, burgers, pizza and salads. And it’s one of the luckiest stores in the valley in lottery and scratcher tickets ($1,000,000 , $65,000 , $2,000 and $1,000 winners).

Good neighborhood store/gas's station.  High end wine and booze.  Gas's a little overpriced usually.  Owned by nice family. Give them your business when you need a quick in and out.

I don’t recommend this location at all. They have very shady practices. See how prices in the sign does not match with the price at the pump. Also a few months ago their sign was off, so people couldn’t see the prices until they’re at the pump. It was off for like 2 or 3 weeks. Finally, this location rarely accepts cash, which is very inconvenient for a lot of people. Better go to Marathon.

This location sucks, its horrendous, and appalling. I've been in multiple times and have been charged incorrectly at least 2 times. What is the point of having deals when the cashiers don't know what they are? I went in and got two mikes hards because they were 2 for $4. I got 2 plus gummy bears for 2.50, I payed $8.23 or so, which when calculated 2 for $4 plus 2.5 and tax is not $8. The people at the front desk also do not care about their jobs and you can easily tell. I am not wasting my time or hard earned money at this location anymore ( I can even walk here) I am heading across the street to circle K from now on. They are not even half as bad as shell. I will not recommend this location to anyone unless you want to get ripped off.

Someone needs to tell the supervisor there that the cash back limit is not set by the employees. There is a corporate standard to follow. And that would be 40 per person per day.  I'd definitely call HR someone is power tripping....I'll be back in to see if there is a correction Or I can call corporate to file a formal complaint  funny part is if you don't follow the rules ppl get fired

I've grabbed gas here before, but only when it was convenient. Their fuel prices are usually a few cents higher than the stations nearby. This location is small, too. But they have Redbox. So there's that! Will use it again, I am sure, but only when needed... I would prefer other locations in the area.

Service needs to inmprove. My lady goes in there all the time. Dyde acted like we was inconveniencing him for wanting to spend money

No Mass no entry no exceptions even if you have a medical exemption. I don't need people that sell gas and beef jerky to give me medical advice that is contrary to my doctor.

I came in here the time is 2:52 a.m. and I was getting two items not even 5 minutes after I walk into the store the female cashier strictly states are you going to buy something cuz we're going to close I don't know about you guys but I've Ben and customer service for over 10 years you never ever ever talk to a customer like that very poor professional customer service and I will never be coming to this location ever again

Stopped in this morning because one of my tires was registering low, i had $1.00 and a nickel for cash, went inside to see if I could buy something and get $.50 back to be able to fill my tire.  The cashier said I would have to pull money for the ATM, I replied no problem, but the ATM was out of order.  I asked if she could help anyway...the response was NO.  I will NEVER spend one cent at this establishment ever again, there is no compassion or kindness anymore.  SO SAD!!!  I would this business as negative stars, but it wont let me post without clicking one.

Horrible service. My pregnant wife asked to use the restroom and the attendant said no public restrooms and walked away. It’s disappointing that people have zero regard to the needs of people that keep them in business and are so rude to them that a pregnant woman has to come back to a vehicle in tears due to being in pain with a child. If you read this please do not support a business that does not care for the needs of there customers or worse others in need.

Its a great place for less expensive prices on tobacco. People are friendly and polite.
I give them 3 stsrs because now they are forcing everyone to wear masks and this is wrong.  The mask won't help anyone its like throwing a dime thru a chain link fence...the mask is only to show how compliant everyone is.

This station lies about their gas prices. They tell you one price on the sign but fail to tell you that if you use your debit card at the pump they will charge you an extra .10 cents per gallon. I also tried to use my Fuel Rewards card here and the pump took my .25 cent reward and cancel my transaction. When I tried to do the transaction again it told me I only had .3 cent reward left. When I asked for assistance from the clerk she looked dumbfounded and couldn't help me. Where is customer service these days?

Standard convenience store with competitive gas prices.  Air / water machine is automatic and takes debit / credit.  Better store at QT down the street on Greenway, but if you just need gas....here ya go.

Pretty good but still prefer circle k not bad if u really need gas

Gas station with a somewhat well stock C-store. Generally speaking, you can get better prices on fuel at other places, and the rest of the merchandise can be had cheaper at the grocery store across the street.

Great prices but they need to keep window wash buckets cleaner.

Just sharing the reason why I'm boycotting this gas station. They don't treat black people like human beings. If you're Mexican they're friendly, they greet you if you're white they are friendly and they greet you. If you're black you get the complete silent treatment and a condescending scowl. I will take my money elsewhere just as I do every time this happens in 2023. If it happened in 1983 like I experienced it back then as well, it would be a different story but some people will never progress and for that, they will have to pay monetarily!

Waited in line behind someone buying several lotto tickets. Not all filled out correctly so the clerk took the time to help him. My turn . I was purchasing cigarettes and wanted 2 lotto quick picks. She said the machine is right there. I said I preferred to buy directly. She said I’ll teach you . I said she could do my request in less time. She ignored me and said have a nice night, dismissing me.

Asked for a key to the restroom after purchasing gas and paying for my snacks and was blatantly lied to by the staff member working who said she didn’t have a key to the facilities despite the sign on the door saying you needed to ask the attendant. Apparently paying customer or not, they will not allow you to use the restroom here. Don’t support this business. Typical Scottsdale snobs.

My $20 bill got stuck in the lottery machine and the clerk would not even tell me when the manager will be in.

UPDATE they returned my money.

Manager was collecting her lottery money from the machine at 1pm, seems like a good way to get robbed.

I went to this station last night, 11/20/23, and was trying to use my Gas Buddy card at the pump, but didn't work. Went inside and explained to Anthony. After we tried inside & it still didn't work, he said "Why don't I just give you $.20 off (more discount that I was going to get using GasBuddy) right now?  I was so surprised, & grateful!  He certainly didn't need to do this!  Not only did he do this, but he gave me 2 $.10 off per gallon Gift Cards that I can use daily until 12/31/23!!  What an incredible person and customer service!  I sing Anthony's praises!  Please pass on my thanks to Anthony, and immediately give him a Million Dollar raise per second!  Thank you, Anthony!!  You need to teach everyone else about great customer service!!

I used to come here once a weak to fill my tank, and a few times a week to grab snacks for work. I liked it because they had a clean restroom for me to use before going in to work. Until, I came in one afternoon, and noticed an out of service sign on the restroom. I asked if the restroom was closed, and thankfully that day the guy working was nice, and had morals, to tell me that the sign was just to keep the street vagrants out the restroom.
Since that day, every time I come in there, that sign is there on the door, and now they lie and say the restroom isn't working. The bathroom is spot less, and working fine, but because of street vagrants, I a customer spending over a hundred dollars a week, can't use it. This is a shame.
So I stopped giving them my money, and you should too, every business that does this shouldn't get your money. Public restrooms are just that for the public, and long ago this country made it to where a place of business offered a restroom, and a drinking fountain, don't give business like this one your money. If they can't tell vagrants to leave, or call the cops. Which they have the right to refuse service.
Than have the courage to tell paying costumers, clean, dressed in work clothes they can't use a perfectly functional restroom, build for the public? They can't have my money, and hopefully more people will see to not do business with them anymore.

How is it I paid under a dollar at other circle k’s for a refill and the refill here is the same amount as buying their cup. The answer is GREED. I’m gonna goto QT for now on for all my needs

This place of business is garbage. I purchased gas and a few items from them a total of $39.59. I paid with my debit card and they charged me twice. The original amount and an other$ 39.59. I spoke with the cards bank and they said they put a hold of 39.59 meaning they charged me twice and on top of this I have to wait 8 days to get that money back.  Never go to this place they are a bunch of scammers.

Stopped in for gas today and put my debit card in the pump. After asking for my pin, it said "transaction canceled". Tried again and got the same results. I went to QT instead, where they actually have security tape to let you know it hasn't been tampered with. There's homeless people living outside so it didn't feel safe going in. Tried to call, but the phone number has been disconnected. Reported to my bank and I had to change PIN numbers. What a nightmare over just trying to fill my tank.

Michelle The store manager was amazing. I was having issues with gas, and she went above and beyond to assist me. We need more people like her in the world. Thank you for your amazing smile at 430 in the morning

Wanted to use VIP reward and fill tank. If it's not the fry's VIP  working, it's the card reader not working for paying at pump. This happens often. I went inside and told man at cash register, he said a "few pumps" not working correctly. I asked to pay inside and he told me I had to pick exact amount, cannot just fill tank. I tried different pump and card reader out of order. I won't buy gas or anything else there anymore.

Tried to use my card at the pump and was not working went inside and the graveyard guy was clueless on what was happening falling asleep standing up while I was waiting for a response the African American guy.  At 1am on 6/8/23

My Favorite person in the entire  world. Store is usually always clean except when. The only have one person there it's hard I can imagine to do everything .

Overall terrible. I used to go here frequently for gas, however, the young lady working here told me I couldn't buy beer unless everyone in my vehicle came in to show their ID. Legit, no joke, had the balls to tell me that my mother, brother and nephew were to march in and present their ID to make sure I wasn't buying alcohol for minors. Learn some customer service.

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