BBVA

Fatal, painful. 8 people waiting in the hall waiting for someone to explain to them where they can be treated. It is empty, and they do not pay attention to customers. I see that the bank only responds to positive reviews from people who are dedicated to leaving fabulous reviews for banks, restaurants, etc.

The BBVA headquarters in Oviedo occupies a beautiful modernist-style building in the historic center of the city.
We found it useful for being able to use the ATMs available on the ground floor, since it is very close to the most visitable area of ​​the city, about 200 meters from the Plaza de la Catedral, from the Capilla de la Balesquida.
It has a good exhibition hall, and it was also open despite being Sunday. There was a nice painting exhibition.

Bad management, they don't answer, chatting among themselves they send you to another office, you go to the other office, there is no client and they say they are very busy... they give you an appointment for another day. One rainy day in Oviedo, they make fun of the client, who is left unattended. There is no way to file a complaint on their website. Regrettable attention.

The branch is in an emblematic building and in the historic center. And the treatment of the staff is excellent.
I was delighted with the management and the speed with which I was attended to.
Despite not belonging to this office.

Efficient, effective, fast attention and always eager to help and satisfy our needs. Great professionals. 100% recommendable.

Excellent professionals. Very attentive to the needs of clients beyond simple and superficial treatment. After several bad experiences in other banks, with BBVA especially the advice of the manager Anaid, I was able to create my bank account with all the peculiarities of my case. I recommend it 100%.

THE TIMES INDICATED BY GOOGLE ARE NOT THE CASH TIMES, I say this in case someone makes the mistake like me. Illusionally, I thought they had returned to normal cashier hours.
First of all, clarify that this review is directed at the cashier service, and I mean the service, not the person who serves it (the girl who usually serves me at the cashier has always been very friendly and attentive). For her I put two and not one.
More stars is impossible when attention to both people and companies is from 8:30 to 11:00. I am alone at my job and in the morning I work from 8:00 a.m. to 1:30 p.m., with such reduced cashier hours, that they don't even have one day a week extended, it is impossible to go. And the response from the person who answered the phone was practically that it was what there was and that in Oviedo there were offices with longer hours.
Obviously if I can't go to this one, leaving at 1:30 p.m., Oviedo is unthinkable.
In short, it is not my decision which bank to work with and it is what it is. If my opinion is of any use to improve this situation and avoid personnel cuts or replacement by machines... here it is.

Impossible to contact this office, you make an appointment by phone and no one calls you.

Excellent attention and willingness to help with any request. Congratulations to the guys at BBVA

Excellent customer service, quick service. Very happy!!!

Excellent attention from the workers. Always attentive to our requests. Congratulations!!!

In the end, the "advisors" for clients are nothing more than salespeople who want to sell you what can benefit the bank. It's sad but banks look more and more like the usurious lenders of yesteryear every day.

Two hours to change a phone number on the account

Good attention, seriousness and collaboration

The worst of the worst, they charge you commissions for everything, poor service from the staff, they charge you false commissions, that's called STEALING. and seven times I had to go to cancel the account, a shame, THIEVES.

Terrible customer service, calling all morning to carry out an important transaction for a tax payment and no one answers the phone. I don't know why they open to the public if they don't even pay attention, a first-rate professionalism.

Staff not very friendly and always packed with people.

Like other comments.
Impossible telephone service.
A shame, when you go there and they are always talking on the phone, with whom?

Gentlemen, we are not Anonymous, we are Clients with procedures to resolve.

All the best

A customer for years, I have been trying to call this week about 20 times, the voiceover says to leave a notice to the office and they neither return calls nor answer emails. shameful

I put a star because it won't let me put 0, before there was another person at the very nice window, now the blonde lady there is unpleasant, she treats customers terribly, I don't know how people like that can be in front of the public

Very good experience. Raquel and Susana attended us, they were lovely. The director, with whom we stayed the longest, was very pleasant and decisive. That's how nice it is to go to the bank.

Typical BBVA branch that now does not have a cashier service, all operations have to be carried out at the cashier, unfortunate but that's the way it is, and that is only possible when the door is open, otherwise you have to move to the center for any transaction that It didn't take a few minutes before but...

It spends more time closed than open... They have an ATM inside, but separate from the office, and whenever you need it you can never use it because they close the outside door, what's the point of that? Most banks, including other BBVA branches, keep the office door closed but the outside door, to access the ATM, is left open. This one, on the other hand, is always closed. You want to withdraw money on a Sunday and you can't because it's closed. You want to withdraw money weekly at 6:00 p.m. and suddenly you arrive and it's closed. You go on a Saturday to get money and more of the same. Every time I need to withdraw money I go with the uncertainty of knowing whether or not I will be able to withdraw money because it is most likely closed and I will have to travel half the city to reach another ATM. Please solve this ASAP. I live across the street, and every time I need to withdraw money, instead of losing 2 minutes I lose 30 minutes going to another one. Thank you so much!

Very unfriendly, zero help.
I had to pay the school insurance (€1.3) and they referred me to the ATM who charged me a €1 commission, almost double what I had to pay. The ATM's screen was so dirty that the touch function almost didn't work... torture to deposit in those conditions. If you can go to another bank

Bad, terrible, they always take a long time to serve you.... Only the girl who is there now is very nice, but they should put someone else in urgently

This bank is very bad, they charge very high commissions €42, having a payroll every month and direct debit receipts, they say oh well, they have
Contracted products with eyes such as insurance, credit card so as not to charge you commissions, they are freeloaders with any excuse they take money from you

The sign on the door says opening hours are until 2:15pm however. They say that they don't serve anyone from 2:00 p.m., that in fact they close at 2:00 p.m. They don't even let you explain what you need, they close the door in your face and you get your life. To close everything and not come back.

I went to that office to have a piece of paper sent to their headquarters,
A short-haired lady with a very bad face attends me and does nothing more than tell me contemptuously that this paper is not well written
The lady is very rude, on the other hand the boy is very kind
That lady who thinks she is to treat people like this, should not work there

The branch of the tender are not pleasant at all and the problem that I have had for more than a year was not requested

I sometimes go to the BBVA ATM, it is inside and the procedures are carried out without cold or getting wet, some cashiers have the ATM open to the air and it is impossible to carry out procedures in winter.

Despacho de abogados Espacio Legal | Law & Tax

Do not hire, very bad experience. Demonstrable. At no time did he think of our interests, only his own. We hired you for Banco Santander securities.

Bad lawyers total lack of professionalism and ethics. Given that my situation was complicated and desperate, I
They charged twice as much as usual, they filed a copy and paste lawsuit from another, therefore erroneous data, they obviously lost.

The best law firm in Gijón: specialists in defending the rights of citizens against banking entities.

If it is the first time you are looking for a lawyer you see another, they will charge you for the first consultation and it is expensive

These five stars are only for MARINO, he has been an empathetic, attentive and decisive person that is no longer found in any bank. A true professional and better person.

It is unacceptable for a central office to have only one girl at the cash desk.
The lines are more than half an hour for those of us who have a little one. Business we can't waste so much time waiting
This girl has to hear all the complaints without any fault and that cannot be like that.
I ask whoever it may concern to find a solution to a problem that has been going on for a long time.

I have been calling the phone several times for 20 days and they are always busy...no one gets it. Shameful

I have requested a zero debt certificate from this office, well initially the delay was due to the fact that my ID was not updated without them notifying me to proceed with said update, and I was the one who had to contact the aforementioned entity, once the problem has been corrected, they send me the certificate with an error in the address of the home, I inform them via e-mail of the anomaly observed so that they can correct it and send me the certificate again and after calling the manager several times that I processed the aforementioned certificate and does not answer.
It seems to me a lack of consideration on the part of this man to whom I will file a complaint as soon as I deem appropriate.

On the occasions that I had to take steps at this office on Avenida de la Constitución in Gijón, either in person or by phone, they were resolved promptly and efficiently. I highlight the friendly and professional attention of the director Carmen and Nuria and the person who sometimes answered me by phone. All very good professionals.

Before you entered a bank and there were 5 people to serve you, now 1 or 2 if you're lucky and it depends on who you come. They charge you commissions for everything and you do the procedures from home, or by phone. They give you a personal advisor so that you are happy, and since there is only one per area, as soon as you send them something with some difficulty, they already tell you to call central, because you will be overworked. This is the best bargain in the world, not sowing and reaping. Banks are becoming more and more like telephone companies but on top of that without selling anything, just saving, and putting obstacles in place to put money in, take out money. amounts etc....by the way, being a customer you take your insurance to improve it and it's not even close...if they don't earn enough you're not worth it to them, adjust anything...I give it 2 stars because those who work here are the least guilty I have had people at other BBVAs who have given me great advice and helped me, but it is the only way to protest for attention worthy of your salary and money.

The opening hours to the public are incorrect... they close at 2:00 p.m., not 2:15 p.m. I came down to the city center from the outskirts exclusively to go to this office, and after enduring horrible traffic when I arrived the office was closed. Trip in vain. Additionally, they have an ATM inside but in the afternoons it is closed, and you can only use the outside ATM.

The banks are increasingly impersonal, cold and abusive, but I have to admit that the workers at that specific BBVA office are excellent, especially Patricio, an excellent professional. I hope you value them. Greetings

AWESOME, they don't pick up the phone, I have to resolve something with this office from Zaragoza and it is IMPOSSIBLE for me, you are by far the worst bank I have ever met, last week I migrated to Revolut, a German bank, 10,000% free and it is the best decision this year, DISGUSTING CACIQUES

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