BBVA

Lazy, you don't work even if you get paid! Totally dissapointed! I no longer want any bank account with you ever! LAZY AND INCOPETENTS PIECES! AWFUL

They take advantage of the elderly and with mental problems so that they sign insurance that they do not need and cannot pay, because in addition, they see their continuous overdrafts of high amounts in the checking account, with the corresponding usury interest. Death insurance coverage has doubled for years... She also has home and life insurance (with death coverage) that not even the lady knew existed. On top of that, you go there and they try to take you for a fool... As a professional in the banking/insurance sector, I feel very ashamed of the malpractice they have had with my mother over the years. Not everything in life is to sign up for the commission of a sad insurance gentlemen.

Today we went to pay at the window for reservations for two trips of the Imserso 21/22 program. There were 4 printouts, two from me and two from my wife. The cashier, after taking the 62 euros, the amount of the reserves, told us that they would charge us 3 euros for each of the forms. Expressing our surprise, as it was a cash deposit into a State account, he told us literally "that you want more, if they give it to you as a gift." We asked him if he would give us proof of proof of the extra income of 12 euros and he replied that he did not know. We cancel the deposit, which we made at Banco de Santander without problem, without commissions and without disrespect.

It is totally impossible for them to pick up the phone, I've been there for a whole week and they don't pick up the phone at any time. It's exasperating. He despised the exasperating client. A process that I could resolve over the phone. I'm forced to travel to Oviedo and I'm in Madrid for work, losing two days of work. Why don't they answer the phone out of shame?

They are scammers. They try to sell you everything by making you pay double and they don't care about the person's conditions. Absolute lack of morality. DON'T FALL INTO THE TRAP.

I have had a problem with the refund of a return made by Amazon and that the lady at the bank refused to assist saying that they did not return Amazon's money...
She did not have to return any money as she said, Amazon had already done that and they had sent me an email with the reference number indicating the day the refund had been made.
What I think she didn't have was any professionalism or desire to work since she referred me to the bank where I have the account open, but not before warning me that they weren't going to be able to do much more than her...
I don't think I will ever enter that branch again, the customer service is terrible.

Excellent treatment and availability, kindness and above all professionalism, a great team to trust

Cueva y Roza Asesores Jurídicos, S.L.P

Pleasantly surprised by the effectiveness of the Firm and the personal treatment of its members. Thank you so much.

Thank you very much for your professionalism, and for helping me in a difficult situation by giving me the best solution.

Objective achieved in a single consultation.
We will use your services again if necessary.

Excellent professionals. The attention at all times and the explanations before and during the processes are unbeatable. Always available for any questions or information.

Both the owner and his team are exceptional. I can only be eternally grateful for your kindness, your patience, your way of explaining everything. I can only recommend to everyone who has the slightest doubt because they will be in the best hands. Thank you very much for everything!!

best friends

They don't answer the phone, I have a problem with the account and no one gives me a quick solution.

Katia treated me and she was super kind, friendly, patient and efficient. Thanks a lot.

I can't get a response to my email, nor can they answer me at the branch to make an appointment or on my personal manager's phone number. It seems that the company was underfunded. A nightmare, several days calling to get nothing.

You call, you call, and you call again... And no one answers, when you go to the office they tell you that you have to call to make an appointment that they don't give you one there. You call, you call and you keep calling, until you put a review

Impossible worse attention. They never answer the phone and for any procedure or procedure they make you go to the office at least three times.

The attention to the public is regrettable. I don't usually go to the office but I had to go for an urgent procedure that had to be resolved today at the cashier. After taking my turn and seeing that I only had two people in front of me, I sit down to wait, watching how the people in front who arrived later pass by, logically taking their turn later.

After 50 minutes on the clock I ask for explanations and the person at the checkout doesn't know how to tell me anything, just to keep waiting. I decide to leave and thank you that I am also a customer of a nearby bank where they assisted me without any problem and I was able to complete my procedure.

During the waiting time I was able to see that almost all the work of the person who attends the checkout is to help older people to use the ATM who logically do not know how to use it. And the person serving at the table only limited himself to saying that he only serves by appointment and giving them the same.

What a way to organize customer service, in the office while we waited the people present kept commenting the same thing.

In short, one less unhappy customer.

Between these and the one on Galicia Avenue, each more scoundrel, what's happening with mortgages lately.....no shame

The phone doesn't work, as does the office staff. With or without an appointment, they will assist you whenever they feel like it or in order of their preference (the friend, the neighbor...). Unpleasant. And let me tell you, they laugh at you. One day they give you an advance but the next maybe not, and they leave you hanging with their commissions, supposedly non-existent in most accounts and cards but they suddenly appear, and they are not going to give you explanations for absolutely anything. Not even the good mornings. I give it one star because I can't give it less. Today I am going to stop being your client.

Terrible attention. You have to make an appointment for everything and on top of that by calling. Being there at the door they do not want to assist you, much less help you solve problems that they would do in 2 minutes. The rest of us also work and that is a bank where we have OUR money and that would have to be available at all times, so many excuses with the Covid is ridiculous. When other workers are more exposed and have not stopped working because of it. You take advantage of it to work less, when your priority should be the client at all times!!! Apart from the lack of privacy protection, since you have to tell the person who comes to the door what you are doing, otherwise they won't let you in. A disgraceful bank and the treatment of the staff is derogatory.

They charge abusive commissions, they do not solve problems, we close the account. Disappointing

Typical un helpful people who can't be fired for incompetence that you find in Spain.  In contrast the Santander bank across the street has very helpful people.

I was making several payments through the ATM that is inside the branch, and the man who was at the cashier asked me in an unpleasant way if I was a customer, and when I refused, he expelled me. "Use the ATM outside," he snapped.
I want to clarify that nowhere in the branch was it visibly indicated that this ATM was exclusively for customers, therefore, I conclude that it was all a vile act of discrimination.
I hope that in the not too distant future they can better train their employees, at the very least, against this kind of blatant discrimination.

Bad attention. The lady who is in customer service module 5 (today 10/27/2023) needs that... INTENSE Customer Service TRAINING. He did not want to respond to my request, citing an incongruous excuse, when the same manager in my online app had informed me that he could resolve my situation in person. I personally will not return to this branch. If I could review with zero stars I would.

I asked for an appointment and was not attended to, what bad service I will definitely change banks

I come on a Tuesday to collect a winning lottery ticket. When the girl at the checkout checks with the director, she huffs and says to come back next week.
No, madam, you run a branch of a bank that, because it is a financial entity authorized by SELAE, is obliged to pay the corresponding prize from the day after the draw and I am a person who does fulfill my work obligations without huffing and puffing and who For this reason, I am not going to miss another day of work because you don't feel like doing your job because you are unjustifiably overwhelmed in a branch where there were no clients.
Of course, I have brought it to the attention of the Provincial Delegation of LAE because this lady is no one to deny me a prize that has been mine from the moment it was awarded.
The next thing I do will be to close my account at BBVA, which I have been wanting to do for a long time.

Egolegal

Not very serious. I presented a case to them, they said they would study it and I never heard from them again. The easy thing would have been to say that they were not interested or that they did not believe they were capable of solving it and that way I would have looked for another office and would not have wasted my time waiting months without contacting me. I tried to contact you several times and I'm still waiting. Professionalism is conspicuous by its absence. Very dissatisfied.

From my experience I believe that they do not have any professionalism, any information about the cases.

Great professionals, they always answer you on the phone without problem and explain everything perfectly, a pleasure!!

Very positive experience Very good professionals

Good service, exceptional treatment with great facility for payment and satisfactory lawsuit!

Terrible service, lack of respect for people's time.

I was going to the bank today, September 22, a little upset by the negative comments I read. I had a super friendly and efficient man at the cash register. I had to make a creditor file and he did it for me in a jiffy and Very polite. Nothing to do with the cabbage cashier at the BBVA on Avenida Galicia who always objects to everything, telling me that I have to do things in the office that corresponds to me. Sometimes that one is closer to me and she protests about everything. The 5 stars go to the man at the BBVA cash desk in Uría.

Some very old ATMs in the center of Oviedo, which are probably from 1990 and in which the touch screen works very badly and does not fulfill its functions, in short, a nightmare, not recommended!

IMPORTANT: In the event of any irregularity, lie or abuse, request an internal complaint form and consumption sheet. They will lie to you and say that they give/seal them by appointment, which is illegal, call the local police and it will be solved. The intern goes directly to her superiors and files are opened (the worst for them); the consumer one, present it at OMIC/Banco de España.

Last Monday and through the APP I requested an appointment for physical attention in this office, not to call it a circus, in order to be informed about some very high, opaque charges, without associated concept/issuer/policy that have been occurring in the account of which I am co-owner. Despite the prior appointment, they refuse, scheduling me for the next day. I go, wasting another day. The girl who helps me, Nuria, tells me that she can't help me because she's only been there for two months. However, I thank you for your effort and willingness (your bosses could learn). We agreed to a telephone appointment with my mother, the other account holder and who obviously cannot attend due to a hospital admission situation. They just want to give her information. Paradoxically, the call does not occur, making me lose another day. Today, Thursday, the fourth day of management, I come requesting an internal claim form and a consumption form, refusing to seal them and collect them, claiming that I need an appointment to do so. LIES, IRREGULARITY, ABUSE. Under threat of calling the police, they curiously agree to admit them.

After exposing this situation to Consumer Affairs/Bank of Spain, they corroborated that it is illegal and abusive. After four days, I still do not have information about the €300 per month that is charged to that account and that I know is ordered by the bank, despite not indicating the concept, policy number, issuer, etc. Zero transparency, zero clarity and zero sincerity, making excuse after excuse and lie after lie. From all this I deduce that it is a product sold in its day with usury, deception and malpractice and on which very high interest rates are now being carried out, hence the refusal to provide me with information and the constant obstacles.

Clients of this office: know that they lie about everything. The Turnomatic that has been at the entrance for years with a sign printed with Paint indicating "broken down", does work, verified by me. They have the printing option disabled, so there is no turn. Deceiving poor pensioners for decades makes them have a false security and arrogance that makes them think they are smart, but nothing could be further from the truth. For a deception to slip through, you first have to be smart. Don't trust anything they tell you: they are all excuses and lies to work the minimum or see your face. I refer to the facts. Good luck on unemployment when you get the boot in a few years. I have not seen worse and less prepared professionals in my life.

UPDATE: From Uría, as expected and with its highly qualified staff and management, they deny the facts and provide zero solutions, making me waste more of my time. However, thank you very much for being the useful fools who are going to facilitate the vast claim that we are preparing with the advice of the Bank of Spain, since thanks to this organization we already have more idea about the product that we are dealing with and it turns out that... bingo Tambourine country, what a shame.

Oficina Banco BBVA

If you want to be robbed with usury commissions, and if you want to be robbed from your friends, welcome to this bank, not to mention the phenomenon that manages it. I am processing my entire exit from this beach bar, but with a lawyer.

As a bank, I don't have much complaint. As for services, it's funny... you can call all morning and no one answers... keep removing people and branches, many people will be deleted

They have closed permanently. They cause me a disturbance, I will never work with this entity again, but they certainly deserved it, I have been a bank worker and the disastrous and incompetent treatment of this entity is beyond belief.

Well, the service received was very bad the last time I went. Before, I was comfortable in this office since I have been with the entity for 12 years, I think. The previous time I went to renew the documents, the treatment received was great, but just yesterday I approached I had been calling on the phone for days and there was no way to contact me and a lady attended to me in a very bad manner. Already starting because he stayed looking at me behind the door without hearing me and pointing to the sign they had on the door as if he didn't see it, because when he saw that I was still there he opened the door and with very bad temper he asked me what I wanted and telling me that it was lie that no one picked up the phone when I had been trying for days and I told him so, finally he barely let me explain what I wanted to consult and told me to call the phone number there and they would solve it for me, all of this without letting me enter the office, at the door, while she was not serving any clients, anyway, with that alone I decided to leave the bank and now this week I am in the process of canceling the account, then the banks complain that they are losing clients, normal with those deals, and it doesn't surprise me that more offices close, given what we've seen, sometimes you meet people who seem to be happy to serve you when it's their job, in the end it's as if they were doing you a favor

The people are very friendly and efficient.

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