Walmart Supercenter

This store totally simplified a move from Cincinnati to Des Moines for my daughter, and me (helping her set up the apartment in less than 3 days). They had practically everything we needed (curtains, rods, shower curtain and rod, step-stool, shelves, extra towels and bed linens, mop/broom/vacuum, extra hangers, laundry basket and things we forgot in Cincinnati) and it was less expensive than I anticipated. The store was well stocked, especially with back-to-school/dorm/apartment items. It was very organized and neat (for a Wal-Mart). Check out was quick and efficient...because we did self check-out. My daughter has been back a few times since I left and has always found what she needed.

So I’ve been shopping at this Walmart almost since they opened……
The ice cream in the freezer section every time I go in is covered in thick frost, so I don’t think the freezers have ever really worked correctly.
The meat section always smells like something has rotted and never got cleaned. The pic I attached to this was of a ham sitting in the meat area.
I’ve had the oil changed and tires rotated at the automotive section….  they destroyed the lug nuts at my most recent visit, so I hope they didn’t do anything else to my vehicle……
I have complained to corporate, but nothing ever got done.

Dec 24, 5:51 pm:  I and a handful of other were stopped/denied access at the entrance of Walmart by Gage and and older man ( bald, glass, mustache). I asked for the manager: A TEam Lead came out , and seem agitated and overly assertive while addressing me the entire time.  I was surprised,  looking for the voice of reason, he was not looking to have any understanding or empathy.

I asked why he was denying access to customers. He said " I want the employees to be ready to leave by 6pm and go home"..     I told him that's fine but why not make the closing time 530pm?  He countered by saying " because you'd be having the same conversation".    I told him "this is a disservice to the customers who came here, relying on  Walmart to have enough integrity to honor the open-close time.

He then says " looks, we're closed". I replied " no you're not:look".   I showed him my cell phone, that showed Walmarts closing time (6pm) and pointing to the current time (5:55pm after 5 minutes of talking). " you are open Nathan but you're denying us access".  And I left it at that.

To the walmart leadership,  Please consider this hypothetical scenario:

Nathan needs get at the airline gate by 6pm, and he arrived with his family at 5:50pm, ( like everyone did today), and they told him they're closing the doors early.  Nathan and his family miss their flightdue to employee making executive decisions,  underminingthe integrityand poloce ofnthe company. .  I'm sure that wouldn't be acceptable....

let's say he goes to rent a car right after that. He arrives to the rental car desk at 5:53pm , and they deny him a car because they want to go home early.  Would that be acceptable?

The customer should have an opportunity to get their needed items based of the open/close times listed.  I told Nathan,  " all I'm asking for is empathy for these customers out here waiting". He counters again with " what about the empathy for the workers".   I say this respectfully, I have empathy,  but, it doesn't seem he has empathy for anyone that was outside.  Customers were happy tonight.

The head store manager was outside the whole time,and she didn't do anything to find a solution.

I strongly suggest there be refresher training fir the leadership regards to integrity, and not msking executive decisions that undermine the company i.e. honor the open-close imes.

Now I and other customers from Walmart are at their competitors store,  and they're keeping their doors open until the actual close time.
WALMART YOU ARE BETTER THAN THIS. .

This review is based 100% on Erin the person who greets you in WDM. She is professional, welcoming and an ideal first impression.  I will go to see her as opposed to the near by grocery opportunity.

Sick of this damn place. The delivery department lied about my items being on sock. End up talking to Mary for her to find my items to add them to chart for me to have to pay twice. Mind u I put my order in soon enough to have a free delivery. Then our conversation ends and now have no money for refund to go elsewhere or my items for the holidays. I'm a member too

AT&T Store

Matthew and Natalie were very helpful in upgrading to new phones! We've had iPhone 11's for a few years now and wanted to upgrade to newer phones. We had complications at a few different stores before walking into AT&T an hour before close where Matthew was more than happy to offer us answers and assistance with our complicated transfers. The manager Natalie made sure we had everything we needed. We walked out happy!

I needed three iPhone 15  upgrades for my family.  Natalie greeted us and was so helpful.  She provided a seamless transition from our old phones to the new ones.  Erica was there too.  She was also so friendly and helpful.  I recommend that everyone should visit them for assistance.

Erica was fantastic! I had been trying to fix problems with my iPhone and iPad for 3 days. When I walked in Ericka greeted me. I was so impressed with her calmness and her immediate "No problem, I can fix it" attitude. She was able to fix my issues within minutes and fixed some other issues I didn't know about. Brilliant follow-up service. The only place I go! Highly recommended!!!

My appointment was positive and easy to get all of my items taken care of. Alonso was wonderful! He was professional and helpful and made sure I understood all of the terms and conditions. I will be back!

Best ATT experience  ever! Entire staff was pleasant, patient and profesional. Erica and Tyler went out of their way to be helpful. Not only did they take care of the issue I went in for, they also took initiative to find several other cost saving solutions on my account. It truly was a unique and wonderful experience.

AT&T

Westlake Ace Hardware

Great service! Had an item delivered and was able to stop in and pick it up. The Manager took great care of me!

Very bright easy to walk through. Not hard to find things. Helpfull staff.

ACE has everything. From gardening tools to outdoor furniture, from pipes and parts to paint and custom keys.

Great selection and the staff are great. If you can't find something, they'll find it for you if they have it. You really can't ask for much more.

Love the folks at our Ace! They are always very helpful and willing to lend a hand!

The UPS Store

Only experiences have been to return Amazon packages, but the afternoon employee is always nice and quick.

Very busy branch.  Make sure you have at least 10 minutes.  Clean and friendly and easy transaction.  Plenty of parking.

The interior could use a little bit of brightening. Staff was very friendly and courteous. I was just dropping off a package so it was a quick in and out. I will definitely come back again, it's very handy location. It appeared that their copier was having a problem but whatever it was they rectified it quickly.

Great service and very quick. Had item boxed up and taped up before I got there. Waited in line two minutes. Had QR code scanned on my phone. They printed my label and gave me a receipt with tracking. Took 5 minutes total. Easy and painless. Would use again since work close by.

Not only was this store efficient and polite
They are the only UPS around that is open past 2pm on a Sunday

Ace Hardware and More

Always greeted and helped. Great service.  Thank you for helping me with parts for my clocks

Staff is very friendly and knowledgeable. Excellent customer service. Every employee always ask if they can help you with anything. Stores always very clean inside and out front and organized.

Ace is a great local Hardware Store that has just about everything you need for any type of small home improvement project. I've been going here for years and the staff is always helpful and polite.

CHAD and the rest of the crew are ON IT!!! Whether it's a  .10 cent screw or a $399 water heater the service is always the same!! Better selection on several items than the big box stores.
Keep up the good work!

I've shopped here for years since I came here in 08. Pretty much all good until today the grouchy old dude didn't take my word on a price and snapped to go check it before giving to me. I'm an honest customer never had an issue but that tone made me feel like they thought I was shoplifting and didn't value my business. Same guys always a grouch. No people skills and sounds like it's a pain to engage in a little back and forth when shopping here. Probably the wrong business for him to work in.

Target

I find target more expensive compared to Walmart but the quality is better.overall target has more healthy options in snacks and foods. I bought a sleeper sofa from target last time and it broke in 2 weeks. The return process was easy. Excellent sofa in comfort as it had firm seats and if it hadn't broken ,I would have brought another.losts of clearance going on right now ( Oct 15) but inflation has increased prices everywhere. Staff is polite and helpful.

They sold pride clothes for baby’s. Which is honestly In believable. They don’t even know how to talk and you are making pride stuff for them. It is not appropriate and you should never be telling your kids about being pride or encouraging it. Also. The devil made the clothes line. As a Christian I will not be shopping there because for one. The devil is a terrible person and selling clothes that support the devil is un reasonable. And for two being gay+ is a sin. I find that it is not ok to be gay but I won’t change my actions if you are. But supporting being gay at an age where they can’t even talk. And supporting the devil is not ok. I will not be shopping there anymore.

This has always been our neighborhood Target store. Overall, I usually enjoy shopping here, mostly just for fun. If I need something, it is usually stocked. There are definitely times the store seems wiped out and disorganized though, and that can be frustrating. Sometimes there aren't enough check-out lanes open, but I do self check-out when I only have a few items. I like the new Cartwheel app feature for coupons.

Store is a mess.  Employees are incredibly slow at the registers.  Takes far too long for them to scan items.  I mean 20 seconds between scans on easy things scan and  bag up.  It shouldn't take 15 minutes to scan 20 items!  Other employee are not friendly when you come across them in the store.  They ignore you when you are trying to find things.  I am very dissapointed in Target.  They have become a slightly upscale and I mean very slightly upscale Wal-Mart.

A pretty good Target. Really good selection of clothes. Staff were really knowledgeable and helpful when I needed something specific. Dressing rooms were clean, well maintained, and I'd even say felt kind of classy. They also had those cool backwards-close umbrellas that are hard to find!

Big House Gym & Nutrition

I really liked this gym.  It was a great place to lift weights and run.  The staff was friendly and helpful, and the place was clean and organized.  It does get a bit busy at times, however.

My only complaint is management.  I had to eventually cancel my membership, and the experience left a lot to be desired.  You need to provide 30 days notice, which is fine.  However, my cancellation was... cancelled for some reason.  I tried to communicate with management, but I was left footing the bill for 2 extra months.  No communication from management.  (The staff was better.)  I'm still waiting to hear back.

This gym was very clean and very new looking. They had all types of merchandise and supplements for sale in the gym. There was plenty of space and it wasn’t too crowded. The staff was very nice as well. However, the one downfall is that the doors were locked, even during the staff hours. So, without a key card, it would be hard to go inside and get a pass.
August 27, 2022

Staff is awesome! It is a very clean gym and great atmosphere. You can’t beat that it’s 24 hours. Supps available, trainers, lockers available, showers, posing room, allow chalk, etc!!!! Membership cost is very nice and has multiple options as far as monthly, 3 month, 6 month, etc. Highly recommend Big House Gym!

Big House Gym is a great place to train. They have top notch equipment, a posing room, nutrition store and great staff. Highly recommended!

Stopped in today for a back session and got to meet the owner Scott. Super nice dude and was very accommodating as he was the only staff present at the time. Love this gym and I love all the banners hanging up inside, especially the Lions Not Sheep, huge fan. Will definitely be coming back as this gym offers a great environment and has badass equipment. Might even make the jump to calling this my home gym. The 45 minute drive would be well worth it.

Cappel's Ace Hardware

Shout to to Andrew, Luke, and the staff at Ace Hardware here. They were nice and helpful. Definitely will be coming back here for all my hardware needs.

Overall, we had a positive experience with this store, except one aspect: trying to return an item which was purchased 3 days ago in at another out-of-state Ace Hardware store. The item was unopened and we presented the receipt, which stated ACE return policy of 30 days.

Andrew Zamzow, the store manager, stated that he does not accept returns from any non-local ACE stores, as the West Des Moines store which he manages is independently owned. When we asked if there is a policy posted in his store about it, he said this is internal rule and "his store's wall is not large enough to post it".

Being a managerial employee he should be aware that any policy  impacting customer interactions with the business should be made publicly available in the store in order to be enforceable. Otherwise the store is out of compliance with the corporate franchise rules (which clearly state 30 days return with receipt), and the store could be penalized for failing to follow them. Not to mention that it is not the best customer service approach.

My sliding glass screen was thrown out without a call.  They said they throw out products after 30 days but failed to communicate that to us.  Andrew was rude and short with us.   Very disappointed with this stores customer service.

Helpful and friendly workers but let’s be real, Nile the shop cat won me over. 11/10

Great help, great people, friendly environment. They have just about everything you may need!

The staff was trying to be helpful but apparently their manager decided to just send my package back to UPS on Hull. Said was delivered at WDM but was sent back with no call or nothing. So why the heck did I pay to have that location to be my access point to have my very important insulin pump parts and materials just to have the manager say’ don’t want it here’ and then I have to waste another two hours of time there and back to get my stuff. That guy just needs to leave cuz he has done this to me before and can’t believe I paid for service to have it be my access point and he just said nope don’t want it… and it was even there full day so he can’t say I didn’t pick it up fast enough. Your staff if only reason you’re in business still.

The corporate headquarters must have decided to fire the rude employees! The gentleman who helped me this morning opened right at 8:00 AM. He was friendly, helpful, knowledgeable and efficient. He even professionally packed my clock at a reasonable rate!  I had a terrible experience with FedEx loosing very important documents and never caring or finding them! So if this arrives, UPS is my new “Go-to” shipping company! Wonderful experience so far.

I have always had excellent service at this UPS store! The staff is friendly, knowledgeable and efficient. The store is always clean. What more do you want?

If you close at 6:30 (according to everything online), why is your store locked at 6:19? Make it make sense. Totally bummed because this UPS store always had the best employees out of all of them in the metro. Don’t think I’ll be back if I can’t count on them to even be open when they’re supposed to be.

Seriously, I can’t even rely on UPS to print three pages. I submitted an order the day before online and paid. Then I show up at the time provided and of course the dude is hesitant and confused as if he’s dealing with something completely foreign. I could tell he didn’t want to talk to me. After fumbling around he just said it’s not ready and it can’t be ready for another few hours. At this point trust is gone, what’s the point of doing anything if it doesn’t work. I was counting on them because it’s my resume that I need very soon. Don’t bother doing anything online they probably don’t pay attention to it and it will catch them off guard when you try to pick it up haha

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