Walmart Supercenter

This store totally simplified a move from Cincinnati to Des Moines for my daughter, and me (helping her set up the apartment in less than 3 days). They had practically everything we needed (curtains, rods, shower curtain and rod, step-stool, shelves, extra towels and bed linens, mop/broom/vacuum, extra hangers, laundry basket and things we forgot in Cincinnati) and it was less expensive than I anticipated. The store was well stocked, especially with back-to-school/dorm/apartment items. It was very organized and neat (for a Wal-Mart). Check out was quick and efficient...because we did self check-out. My daughter has been back a few times since I left and has always found what she needed.

So I’ve been shopping at this Walmart almost since they opened…… The ice cream in the freezer section every time I go in is covered in thick frost, so I don’t think the freezers have ever really worked correctly. The meat section always smells like something has rotted and never got cleaned. The pic I attached to this was of a ham sitting in the meat area. I’ve had the oil changed and tires rotated at the automotive section…. they destroyed the lug nuts at my most recent visit, so I hope they didn’t do anything else to my vehicle…… I have complained to corporate, but nothing ever got done.

Dec 24, 5:51 pm: I and a handful of other were stopped/denied access at the entrance of Walmart by Gage and and older man ( bald, glass, mustache). I asked for the manager: A TEam Lead came out , and seem agitated and overly assertive while addressing me the entire time. I was surprised, looking for the voice of reason, he was not looking to have any understanding or empathy. I asked why he was denying access to customers. He said " I want the employees to be ready to leave by 6pm and go home".. I told him that's fine but why not make the closing time 530pm? He countered by saying " because you'd be having the same conversation". I told him "this is a disservice to the customers who came here, relying on Walmart to have enough integrity to honor the open-close time. He then says " looks, we're closed". I replied " no you're not:look". I showed him my cell phone, that showed Walmarts closing time (6pm) and pointing to the current time (5:55pm after 5 minutes of talking). " you are open Nathan but you're denying us access". And I left it at that. To the walmart leadership, Please consider this hypothetical scenario: Nathan needs get at the airline gate by 6pm, and he arrived with his family at 5:50pm, ( like everyone did today), and they told him they're closing the doors early. Nathan and his family miss their flightdue to employee making executive decisions, underminingthe integrityand poloce ofnthe company. . I'm sure that wouldn't be acceptable.... let's say he goes to rent a car right after that. He arrives to the rental car desk at 5:53pm , and they deny him a car because they want to go home early. Would that be acceptable? The customer should have an opportunity to get their needed items based of the open/close times listed. I told Nathan, " all I'm asking for is empathy for these customers out here waiting". He counters again with " what about the empathy for the workers". I say this respectfully, I have empathy, but, it doesn't seem he has empathy for anyone that was outside. Customers were happy tonight. The head store manager was outside the whole time,and she didn't do anything to find a solution. I strongly suggest there be refresher training fir the leadership regards to integrity, and not msking executive decisions that undermine the company i.e. honor the open-close imes. Now I and other customers from Walmart are at their competitors store, and they're keeping their doors open until the actual close time. WALMART YOU ARE BETTER THAN THIS. .

This review is based 100% on Erin the person who greets you in WDM. She is professional, welcoming and an ideal first impression. I will go to see her as opposed to the near by grocery opportunity.

Sick of this damn place. The delivery department lied about my items being on sock. End up talking to Mary for her to find my items to add them to chart for me to have to pay twice. Mind u I put my order in soon enough to have a free delivery. Then our conversation ends and now have no money for refund to go elsewhere or my items for the holidays. I'm a member too