The Flying Possum | Since 1976

I purchased my first Birkenstocks at this store when was on Dickson 25yrs ago! Great place

Special ordered me some soft sandles. Love them.

I'll always miss Bruce my brother, but I like where they are going with the shop.  Very friendly and know the products.  Looking forward to getting my Birjs back from repair and I can comment further afterwards.

Incredible customer service, you just don'e get any better than this! Ultra fast shipping and so friendly - you've made a lifelong customer!

I’m extremely sadden by the turn Flying Possum has taken. The original owners were so knowledgeable and generous with their time and customer service. I recently purchased a pair of vintage chaps which needed some love, and conditioning and trusted FP to restore them.
Fast forward, FIVE months later my husband and I thought we’d pop by to check on the progress of my chaps.
After we reminded them about my chaps the two men responded “oh I totally forgot about those!”
NOT what any customer wants to hear.
Secondly after our shock settled that they weren’t ready after FIVE MONTHS, the gentleman’s response was “well I’ve been conditioning them every chance I got”....which is confusing because he confessed to me seconds before that he had forgotten about them.
Their defensiveness about blaming the product is understandable to a certain degree because I understand they were dry....but five months later with no communication and to be rude and curt about the entire situation is uncalled for.
The gentleman told us he’d call us in a week without a promise they would be finished and said “he’ll start on them right away.”
I’m glad he miraculously gained a sense of urgency when we saw him ten minutes later outside for a cigarette break. That was when I decided to go get my chaps and find someone else to work on them.
The whole situation was so bizarre and very unfortunate.

Fleet Feet Boulder (Boulder Running Company)

Roxane was amazing! So grateful for her wealth of knowledge when it comes to running shoes. She helped me pick a great pair of shoes and inserts. I am really confident this was the best decision I’ve made in a long time concerning footwear. She helped with sizing and color options. Awesome addition to my wardrobe!!

I had a fantastic experience yesterday at Fleet Feet! The person who helped me was so knowledgeable & friendly & not at all pushy about sales. I love the foot scanner! Best shoe shopping experience I’ve ever had! I am a bit older & was looking for walking shoes & wondered if I would have a good experience or not because I am not a young athletic runner. Had a great experience & love my new shoes!!

I walked into Fleet Feet and was immediately greeted by a friendly salesperson. I described what I was looking for and he listened carefully and offered advice. He brought out an updated version of my current shoe, plus demo arch supports, and it was the very best fit ever in my 50 years of walking and running!

Highly recommend Fleet feet.
They have extremely knowledgeable sales staff that is passionate about performance footwear for running, hiking, and comfort.
Extremely knowledgeable, fair and courteous.

Mark B Johnson

Got great help getting a new trail shoe, changing from my old brand. Salesperson identified best options, answered my questions, used their technology to learn more about my foot, and then supported the way I was leaning in my decision. Shoes feel fantastic!

This is the worst REI location I have been to. There is always a long line at check out, to the point I have put back items because it was not worth waiting in line. But my biggest compliant is the returns department. I tried to return an item that was supposed to be waterproof. A month into ownership it was starting to wear more quickly than expected but I figured it wasn't bad enough to return. 7 months after purchase I finally decided to return them as it was no longer waterproof and useless to me. REI declined the return saying it was too worn out. I rarely used this item and wanted to return it because it was wearing out much faster than expected and not worth the $200 I paid. Not accepting a return after 7 months devalues everything in the store. I wouldn't have paid $200 if I knew I could return it if it broke within the year return policy. If anything this is a manufacture defect since it is no longer waterproof and should be able to be returned at anytime. I am strongly reconsidering all REI purchases after this encounter.

REI - if you read this please explain why a leaking waterproof item 7 months after new is non-returnable for REI members. Thank you.

No idea who is running this company but every year the shopping is experience gets worse, and every year I spend less money. Not long ago you could walk into any store, find multiple options, and friendly helpful passionate people available to make you feel good about spending money.  Not any more.  Far less brand options, but worse is less made in USA stocked than ever before.  Products you expect to be in stock frequently out of stock.  Saddest of all is how stores no longer have the employees to help you.  I was happy to pay more for the in-store shopping experience with experts who have used the gear and experts who have passion.  The employees no longer care.  I just expressed my concerns respectfully in the store and the clerk told me to tell someone else who cares.  REI you are sad and pathetic now.

Went to the sleeping bag section and asked to try some out and the employee helping me could not have sounded more annoyed to have to do his job & pull them down (as if he was doing anything else besides sitting on his phone). I asked what the lightest of the 0 degree bags were and he said “haha a lightweight 0 degree bag doesn’t exist”….ok, not what I asked. Then he said “do you REALLY need a 0 degree? Most people just think they’ll get really cold so they go for the 0 degree bag and regret it”. So I explained how I’m going to be climbing Mount rainier in May (this was back in March) and need something to keep me warm in unpredictable weather. This idiot tried to sell me a 30 degree summer bag. I’m really glad I didn’t listen to him and settled on a 15 degree bag. Base camp at 10,000 feet was sitting right at 10 degrees at night and I was just warm enough, the summit was 8 during the day. Just goes to show that REI will hire any arrogant idiot in Boulder who claims they know about outdoor gear. Do not listen to these people or ask them questions, they don’t know anything and will get super upset if they have to do their job & help people.

PS anybody wanting to get ski/bike work done come to rebel sports in frisco we will never make you wait in long lines or over charge you & we do an excellent job every time and will fix it no cost if not.

Shoe department service was really abysmal.  I explained in detail what I wanted, and store personnel  had absolutely no information about the differences between shoe brands or models.  It was like I was dealing with an employee who started yesterday with no training.  Shoes are a specialty and I would think that a supposedly premium dealer, like REI, would have more knowledgeable people on staff.

I've enjoyed shopping in the Boulder REI store many a time over the years.  I always seem to find what I need, or stuff that I don't really need, but want to buy regardless.  I haven't needed expert help, so I can't really speak to that aspect of the shopping experience.  I would say that I was a bit surprised that the bike section didn't have a larger selection of bike relate stuff.  This is Boulder, Colorado after all, one the the cycling Meccas of the U.S.  I also was a bit surprised that the climbing department didn't have a bit more equipment selection on hand.....as rock climbing is the other thing that Boulder is known for.

Pedestrian Shops

Horrible service! Wish I could give 0 stars.  All 3 sales people were at the cashier talking and when  I asked for help I was told, “what size do you need?”
Save your time, go somewhere we’re they actually care and want your business.

Where did the simple question “how can I help you” go? I needed help finding shoes to support plantar fasciitis pain.

To make things worse, each sales person went different ways to assist other people on the floor. Sure, I may have misunderstood who was going to help me, but after obviously looking confused and standing around next to each of them for a while I can’t believe that none of them followed up with me to see if I had gotten the help I needed.
I asked one of them, “I’m sorry, where you going to help me?” And they said no, the other sales person was.
As I was making my way out the door, I over heard the one ask the other, we’re you helping her? I the other said, “no”.

I love this place! They have the best selection of shoes and the staff is always friendly! Its definitely my favorite local shop.

I had a wonderful experience at Pedestrian Shop on Pearl St. This was all due to Fernanda who first assisted me over the phone and then again in store. Her customer service was fantastic, as was the in store selection of Birkenstock styles and sizes. I will definitely shop here again and ask for Fernanda.

First time buying barefoot shoes and Cole was very helpful, friendly and informative throughout my purchase. I appreciated the sizing help and him taking the time to answer all my questions. Perfect example of what customer service should be. The two other gentleman who were around and offered my help get 5 stars too! Thanks y’all!

Just an awesome shoe store, unique brands super helpful staff, go here often!

Shoe Fly

Awesome shoe store! Stumbled upon during my vacation. Great, diverse, quality selection… fantastic salespeople, Emily and Alex… even an adorable, sweetheart of a dog to help make my selection. Suggested I ship my purchase home to save a few bucks and avoid the hassle of stuffing my shoes into my luggage… genius. Will definitely be returning when I come back to this beautiful state! 🥰

I had a great customer service experience here. I bought a pair of super cute boots here, but the first time wearing them they broke. I was nervous I would be out of luck since they were final sale but they replaced them for free!! They were so apologetic and super sweet and were very quick to respond and help me.

Im from PA and I’ve never heard of this store before but they had a pair of shoes available online that I couldn’t find anywhere else and I wanted them to wear as my wedding shoes. I ordered them and they were a bit too small. I called and asked for an exchange. I had a bigger size back at my house before I even realized my return has been delivered to them. Can’t recommend this store enough.

Had a great experience buying some new winter boots. I wanted boots that were cute and functional - nice enough to wear to work on snowy days. I was very pleased with the options, styles and price points. I loved the service I received from the two women working in the shop - in a world where service has disappeared from many experiences, this store still takes the time to provide it. I will intentionally return and shop for my next shoes here and shop local vs buying online because of the nice experience.

Excellent brands and merchandise, helpful sales staff. Alex especially helpful in making decisions.

Tradehome Shoes

Customer service was top notch. My salesman Dylan was very knowledgeable and friendly. I didn't realize how comfortable shoes could be until I walked back to the car. The inserts he recommended gave my feet so much more support.  I

Shout-out to Branson store's employee # 083128! Absolute best-in-class customer service! Generational customers, here! Thanks for your variety of excellent quality products and accessories, and for the hospitality, service and family fun! So happy for our experience and for our purchase. Will definitely return! Thank you!

Customer service was absolutely top notch! Our sales person, Colby, was fantastic and it was only his second day! The management team has done a great job training the staff to help the customers at the highest level😄 If you’re looking for any of the brands they carry, don’t sleep on this place!

Dillion assisted him in scanning my feet and giving me advice on which tennis shoes would help plantar fasciitis, Hoka Gaviota 5 and Aetrex loafers. I know shoes are an investment and I expected to spend $$$ Very impressed with the customer experience Dillion gave me. I live in Tulsa Oklahoma, but come to Branson when I’m serious about shoe shopping. 🛍️

I just wanted to give a shout out to Dayton of your Branson, MO location at the Landing. He gave perfect customer service to me when I bought running shoes that didn't work for me and again when I exchanged them. My new Brooks running shoes are perfect! Thanks Dayton and the team for a great experience!

John
Customer for Life

Scheels

So much better than Cabela's. Not only do they price match with anyone, they haggle on big ticket items like mountain bikes.

I could spend a long time in this store there are lots of fun things and practical stuff.
A lot of wishing list is happening when you do the walk about while your wife is trying on shoes. The 2 lane bowling lane caught me by surprise. The staff are very friendly and helpful. The coffee and fudge at the front of the store will draw you in. What a treat.

My wife and I love to shop here. Customer service is always outstanding and they really mean it when they say you never take risks at Scheels. Just bring it back and no questions asked, they will make it right. Love this store!

I have never had a bad experience in Scheels. Just two days ago I was looking for a pair of pants on display. I stepped out into the aisle and here comes a young lady carrying a stack of jeans. She not only knew where the pants were, but of course she had to show me a cute top and midweight jacket. Maddi was indeed a pleasure to encounter, a sweet, bubbly young lady. Personal shopping experiences have not entirely disappeared.

Over-priced.  Has a lot of different products, but not necessarily specific technical products for a hobbyist.  I've had some good experiences with staff, and I've also been treated rudely by one of the employees that deals with archery.  Overall, a hit and miss.

Colorado Footwear

I needed a new pair of trail running shoes and they were so helpful!  They have a variety of Merrell shoes including water shoes.  There was a limited selection in my size in stock. I’m grateful for the shoehorn they gave me! It’s saved me from breaking a nail trying to get my new digs on.

Friendly, helpful staff and good selection on a variety of quality shoes.  Great sale on my visit.  50-60% off on the majority of their shoes.

Robin is AMAZING! After tearing my ACL in a skiing accident, Robin so kindly helped me find a pair of flat (and super cute) boots to assist me in walking. She had everything ready to go for my husband to swing by and pick them up. Robin offered to go above and beyond by meeting me at our hotel if I couldn’t come to get the shoes myself. She has the best customer service. I recommend shopping with her!

We stopped in recently while visiting Vail. We were lucky that everything in the store was on sale. We ended up buying two pairs of boots and one pair of shoes. They had a needed size transferred from their other store in no time. Before we left, they waxed one pair of leather boots and sprayed a pair of nubuck boots so they were ready to wear.  I have never had another shoe store provide that service.

I have been a customer for at least 20 years. They have the most current styles of shoes & boots & provide incredibly great customer service. And they carry Naot!!

Marv the bike tech is the MAN! I had a few things i wanted done to my bike, and showed him a couple of my pain points.
He talked me out of a stem replacement by adjusting my drop bar, but encouraged me to  spend the extra money on grip tape. 10/10 suggestion-I’ve been very pleased with the performance. I’ll be back for my next tune up!

They have everything you could need for any outdoor activity or sports league. I was there recently to purchase rollerblades and on another occasion golf equipment and both were very successful. Great vibe throughout the store, workers are very helpful and knowledgeable on the things I need help with. I will absolutely be back in the future.

Not from around this area and 1st time visiting Scheels. Very good sporting goods store.  The staff was very friendly and offered to help numerous times. They have a good selection of many different sporting good items. Wish we had Scheels in North Carolina.

1) Needed new shoes in 2022. I knew what I wanted and where to find them. Also needed them that same evening. Went to SCHEELS
2) I like Brooks shoes. Can't find them now. Can't find a salesman either. Look around. Find middle-aged guy sitting down in the back corner. He doesn't want to help.
3) I ask about Brooks Adrenaline shoes. With a big sigh, he takes me to where they are.
4) Points at them using his middle finger facing me. He gets a little grin.
5) Not believing what I just saw. I ignored it. Asked if they had the 2022 Brooks out, or just the 2021's. He again waved his middle finger around at the shoes. This time pausing on each box for emphasis
6) I say ok, I'll try on the 2021's and 2022's just to see.
7) He says he'll be right back. Scratches his nose with his middle finger at me as he goes into the back. He thinks he's being clever.
8) I sit there for a moment and decide to walk out before he returns. I get my fancy running shoes at another store
9) I realized I could have complained to his manager at the time, but figured he would have lied about me and it was more drama and time than it was worth.

Bauer and his crew in the hunting department were beyond disappointing. Brought a gun to trade in and I knew I wasn’t going to get much. After I got the number the unprofessional guy just talked bad about the gun when I was standing right there. I was going to buy a new one at that time but I walked away. Terrible customer service!!!

Schuler Shoes: Burnsville

Awesome store was helped by an employee named Zack at the Burnsville location. Really helpful as soon as I walked in i was greeted. Zac found my shoe measured my feet got me everything I needed.  great place to go. I recommend the Burnsville location for your shopping needs. Thanks again, Zach.

I am a customer of this store for few years. I recently went to buy a pair of shoes  and couldn't find my size. But I want to thank the store employee, named Michelle for doing her best to call different location and get me what I wanted when I wanted it. Amazing customer service. Thank you! , Michelle again.

First time visit and stopped in close to closing time. Megan took the time to listen to the issues I was having, made recommendations gave me additional information and made the whole process very easy! I have never liked shopping for shoes because of health issues but she made it so pleasant and easy I will happily go back! Thank you!!

The staff is absolutely amazing - well versed in fit and style. They know what they are talking about and take the time to put you first and help you find the right shoes for your feet and needs. Cannot recommend them enough! Will be a lifelong customer!

We had a wonderful experience today. Danielle went above and beyond by pulling shoes, being knowledgeable about shoes and fitting them (lots of tying) :) we appreciate your awesome awesome customer service. Absolutely recommend.

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