Ace Hardware Saddle Rock

Not every store clerk treats you the same. I was recently at the store 11/13/23 at 12:30pm, looking for picture holders and holiday items. The young man at the register was very nice and helpful. However, there was a younger guy on the floor helping a guy, when he was done I said, “Excuse me I have a question.” He ignored me and went straight to the back in a room. So I asked the young man at the register if he could get me help on the floor. He did so and another guy helped. Now, I don’t want to believe it was about race. However, it certainly felt that way. Given, what I experienced, Ace will be the last store I shop for home supplies. Especially this location. Advice: All customers should be treated with respect. I was surprised, since I just moved to Colorado and for the most part people have been really nice. Please train your staff to be helpful to everyone.

This is the first Ace hardware that wouldn't accept a return from another store.  I have used ace for years in multiple states with no issues.  Very disappointed in this store.  Will never buy anything from this store.    Response to owner.   I don't know where you are getting that most Ace hardware's don't accept returns from other stores.   You are the first store I have ever gone to that would not accept a return from another store.  I have worked all over multiple states doing side jobs. Been to 20 plus Ace hardware's and yours is the first store that refused a return from another store.   The only exception is if they don't stock that item.  Which is understandable.   To not accept returns from other stores at all is just bad business.  Probably why I was the only person in the store.  Have fun running your business into the ground.

Store is generally decent but recently I had a paint pole break that was clearly labeled "Ace:  Satisfaction Guaranteed" so I took it in, they refused to do anything without a receipt.   Might be a corporate thing but who keeps a receipt for every household item they purchase?   Why have an Ace Rewards account if I have to keep a paper receipt?  Label was still on the pole anyway that said ACE on it.   Contacted corporate, they told me to pound sand, didn't even offer a coupon toward a replacement.  Warranty doesn't mean much if a company won't stand behind it.

Response to owner:  It's really simple, here's what it says on the label that's still on the tool:  "The Ace Promise:  If this Ace product when used for its intended purpose, fails to give you complete satisfaction, return the item to the store for replacement of same or similar item".     No caveats, no requirements, no limitations.   If it's going to be printed right on it, you back it up.   Having stuff not break is why you buy the more expensive metal ones instead of the flimsy plastic ones.   The Ace warranty used to say "Ace Brand hand tools are guaranteed for life. Our full lifetime warranty states that if any Ace Brand hand tool, used for its intended purpose, fails to fulfill your expectations, return it to any Ace store location for a free replacement of the same or similar item. This warranty provides you with the ultimate quality assurance."  Easy to find on the internet.  If that's changed in the meantime it should still apply to tools bought with that.   Maybe I grew up in a time with the Craftsman warranty when things used to be simple and companies didn't make you jump through hoops, but on the other hand you had the opportunity to create customer loyalty and didn't.  Didn't have to be a replacement, could have been some other gesture.  Replacement tips for poles are cheap on amazon, you should carry those.  Would have been easy to offer a free $2 replacement part and salvage an otherwise perfectly good tool.   I didn't expect a whole lot when I went in, but thought I should ask since it was printed right on it.  I think the way it was handled actually bothered the other customers in line more than me, as several people approached me in the parking lot after and were annoyed by the interaction.  You may have lost a few customers at the time unfortunately.

I just brought in a single 21" × 37" window screen, to be re-screened only. No new frame or clips needed, just replacing the fiberglass screen. I am in complete shock they are charging $57 for this, especially since another Ace location, also in Aurora, charged slightly over $100 TOTAL for 6 screen repairs just a month ago?!!  Price gouging????

09/15/23 Update
Went in the store ans asked to speak to the manager as instructed with my original receipt from the other Ace location in Aurora for the 6 screens they repaired in July.  I was told pricing for screen repair was set by the owner.  Also that the other Ace location needed to adjust their pricing for this (basically raise the cost by 300% of what this location charged me.  I was issued a $5 credit....

Long story short, drive the extra distance to Ace Hardware Buckley Square, where you won't be big-time overcharged! I learned my lesson.

Ace has the screw, nut and bolt section I need.   The staff are always helpful and friendly.

Budget Blinds of the Ozarks

A project quoted for 5 weeks took 9 weeks, only after I called endlessly to get updates and accountability. The office staff is rarely present and uses an answering service, so when you call, the person answering literally has no information. When I finally did receive a call back, the staff was rude and not one bit helpful.

I eventually had to call another Budget Blinds store to get someone to help me with the lack of communication from this store. After multiple calls requesting a conversation with the owner, Karie, I did finally get a call and apology… however the service was all around awful. I’ve given my business to Budget Blinds in Kansas City for years and have never had problems as I’ve had with this franchise. I promise you’re better off going to Lowe’s.

I’m so thankful I didn’t put any money into this Westside business.  After I made an appointment that they didn’t show up for and no call to reschedule and an answering service that is 200 miles away. Then reading some dismal reviews that mostly get deleted I will shop on the other side of the lake probably saving money in the long run.

So disapointed in this company, I had an appointment for 3 and 1/2 weeks. I'm new to the area, have a new home and multiple window treatments needed including 4 sliding patio doors. On the day of my appointment, they called and cancelled because the lady coming for sick. I understand that, but when they called to reschedule they said it would be another month and 2 days!!!
I need my windows covered and cannot wait another month. I thought they might at least fit me in sooner since they cancelled me but I guess they are too busy and don't want our business.
I called their local competitor that my real estate agent recommended and they will make time for me next week!! In addition they are going to help me with some additional decorating and design!

Customer Service was amazing! Karie always helps our family with our blinds and curtain needs! I would recommend her everytime for all your window covering needs!

We purchased Blinds for our entire lake house from Budget Blinds of Laurie. The service and quality of the blinds is NOT up to standards. The people who own/run this don't have anyone to do the repairs and they obviously are not able to do the work themselves. The blinds cords on the blinds are all broken and will not raise.....IF YOU PLAN TO USE YOUR BLINDS DAILY DON'T BUY THESE BLINDS THEY ARE MADE FOR VERY VERY LOW USAGE.
The blinds are so bad that we are taking them down since they are all broken (won't open)and budget blinds will not get things serviced.
They even put a wrong colored blind up.  The blind was side by side with 3 other blinds, she told my wife and I it was the right color even when sent pics from the outside and inside....
In short I wanna save other the 50+ phone calls and all the broken promises. Blinds are an expensive investment and I made the wrong choice learn from me.

Walmart Supercenter

This Walmart is going to remodel or improve to a “better Walmart”. Not sure if they will close down completely or will remain open during all construction and improvement. Anyway lots of shelving are empty already or things are moved so  that means you might not find what you’re looking for. Still pretty busy!
Truckers are there and they parking lot even though there are signs not overnight parking, thanks to Walmart they are truckers friendly, but some nasty drivers do not deserve to be there. See pictures. Please guys clean after you and respect opportunity that you are getting from Walmart that you can park on their driveway for god sake!

I had a bad experience today in the Walmart N salida on tower rd. Five of their employees damaged my car and walked in laughing, the managers did absolutely nothing. Terrible customer service, employees need better training. So immature and disrespectful. I do not recommend shopping here and I will not return. Two of their employees were still in a meeting including the one who damaged my car window, happened to see the rest of them as I was checking out, I find it super disrespectful that nobody did anything even though I reported it twice  and all they did was laugh. I’m not upset about what they damaged I just think it is very disrespectful especially towards a customer.

First time visiting a Wal-Mart in 4 years. Last time visiting a Wal-Mart.

Rotting fruit, bottles of bathsoap just left open to dry out and crust over, random products just piled in the walk-ways...This place was awful.

I truly believe that lady Gabina Demaciel I believe was her name was very sweet she saw me and my sister looking for some noodles we couldnt find and she went out of her way to get us the noodles we wanted all the way from the bottom of the palette, that is a true team player she deserves a raise or a bonus because i am almost positive that she treats other customers the same. Customer service rate: 100/10 👌🏼👌🏼

Nice people inside, well stocked, clean. They didn't have plastic bags in any of the self-service checkouts on any of our visits. We usually don't mind because we carry our own nanobags.

The Home Depot

Spent Over $1,300 just to have my washer and dryer delivered to my new house, and have my walls damaged. And then of course "we didn't do that" it's a brand new fkn build! We just walked it 4 times and had every little detail fixed before we signed for the house!

I had to return some paint from a different location to this store. I was nervous after reading the recent reviews,
but I couldn’t be more happier with my experience here.  The lady helping at returns was super fast and helpful. Then we were immediately helped in the paint department and when we were ready to checkout we were helped right away. The workers were all actively working and helping customers and things were running quick and smoothly all around.

We have taken our son to their kids workshop a couple of times now and we always have a good experience. The girls running the workshop are helpful. They could use a bigger space because it does get crowded but we love it here. We also done multiple purchases here and always find what we are looking for very easily

If I could give them a zero rating, I undoubtedly would. I recently placed an order for a stackable washer and dryer, as well as a microwave. On the day of delivery, two individuals arrived. While I watched, one of them removed my old washer and dryer. However, he pulled a wire so forcefully that it caused water to leak. They installed the new washer and dryer, but then informed me that I might need to hire a plumber to fix the issue. How is it my responsibility to fix the water leak when they were the ones who caused it? They created a problem that never existed before. Not to mention, they failed to use the new stainless steel washer hose, dryer duct, and steam dryer hose that the lady had instructed me to purchase when I placed the order. To my disbelief, they simply used the old ones and left the new ones sitting on my kitchen counter.

When I inquired about the whereabouts of my microwave after they had installed the washer and dryer, they stared at each other blankly. They had no knowledge that the microwave was supposed to be included in the same order. Five minutes after they left, I received an email confirming the completion of the delivery, absurdly listing the microwave as a delivered item. I immediately contacted Home Depot and informed them about the missing microwave (without mentioning the water leak, as I wanted to address one problem at a time). A lady placed me on hold to check with their warehouse, and upon returning, she assured me that someone would contact me within 24 to 48 hours to either cancel the order (if the product was unavailable) or schedule a new delivery date.

I patiently waited for the entire 48-hour period, but no one reached out to me. I called them again, and the same scenario repeated itself. The representative placed me on hold and, upon returning, provided the same response. They stated that someone would contact me within the next 24 to 48 hours to either cancel the order or arrange a new delivery date. This time, I waited for 72 hours, but once again, there was no communication from their end. Frustrated, I contacted them once more, this time to request a complete cancellation of the order. That was the final straw for me. I will never return to this place.

Their installation technician not only created a new problem that did not exist before—a water leak in my laundry room—but they also failed to provide any explanation regarding the missing microwave order. They never could get to the bottom of what happened to the microwave. I decided to overlook the water leak issue and completely avoid any further dealings with these people. It was a truly terrible experience, akin to a nightmare. You guys do not deserve a single star.

I’m a contractor and I’m always going to Home Depot, if I have a big order I’ll typically order online for pickup. Lately they’ve really dropped the ball. I ordered 3 sheets of 4x8 plywood and immediately got a notification saying one of the three sheets was cancelled and refunded. Cancellation is understandable, sometimes the item is not in  stock.

But when I went to the HD to pick up my order today, I made my way over the the plywood section and sure enough, more than 25 sheets of what they cancelled was on the rack, so the people who were supposed to pick my order just said, nah, not my job, cancel that sheet. IT WAS LITERALLY ON THE BOTTOM RACK!!!!

now here I am, as salty as the Pacific Ocean waiting 5-7 business days for a refund because the employees at this particular Home Depot are completely incompetent and lazy.

Good job Home Depot, you’re definitely a something.

Ace Hardware Buckley Square

So far the people here are very very helpful... No complaints from me.  Thank you guys!

This has to be one of the best Ace Hardware stores I've been in.  I have found everything  I went in looking for. I've been referred to them 4 or 5 times now. Definitely know why.
Keep up the great work.

I love this neighborhood Ace store. I come here because I am always well taking care. Mike is super friendly and professional. He is always going the extra mile for his customers.

More helpful than big box stores. Not to busy. Usually have items I'm looking for and I shop here more for the convenience. They offer services like screen repair, cutting late model car chip keys and more.

I love this hardware shop. Everyone is always very helpful and they have a great selection of various products. They have everything from paint, bbq tools, traegers, yard tools and a large amount of nuts bolts and screws that will fit any of your  project needs.

ACE Hardware at Reunion

I recently visited this Ace Hardware store next to King Soopers and was very impressed with the service I received from both Josh and Jeff. When I entered the store, Josh welcomed me with a warm smile and was very friendly throughout the transaction. He was very knowledgeable about the store's products and helped me find what I was looking for quickly and efficiently. (The buttons and band tee combo is excellent, might I add.)

As I was checking out, Jeff noticed that I had some heavy merchandise and offered to help me take it out to my car. He was very friendly and even carried the merchandise to my car for me, making sure it was safely loaded into my vehicle. He was also very knowledgeable and provided me with some helpful tips on how to use the products.

Both Josh and Jeff were extremely nice and helpful, and their excellent customer service made my visit to the store very enjoyable. I truly appreciated their willingness to go above and beyond to ensure that I had a great experience.

I will definitely be shopping at this Ace Hardware store again in the future, and I believe that both Josh and Jeff deserve a raise in pay for their exceptional service. They are great assets to the store and should be recognized for their hard work and dedication to providing excellent customer service.

Overall, I highly recommend this Ace Hardware store to anyone looking for quality products and outstanding customer service. The staff, including the cashier Josh and the sales associate Jeff, are all very friendly, knowledgeable, and willing to go the extra mile to help customers.

Had just what I needed for a small tile repair!
And they were helpful to me.

Great store. The new manager is decent, and the store associates were friendly and knew what they were doing. Josh was a great cashier. Ethin knew what he was doingz and helped me fill my gas tank. Great to see inclusivity with this store, which is rare in this business.
Every sales associate / cashier here deserves better.

Best employees! I’ve lived in the area over 5 years and every time I’ve gone in everyone is SO kind and so helpful. Which is really refreshing this day and age. Thank you for having such a wonderful staff!

Ok neighbors, Ace has a new knife sharpening machine, a dedicated kiosk in the middle of the store. Kitchen knives, hunting knives, etc. Check it out. My chef's knife came out sharp, very sharp. Around $7.

Chamber's Place Ace Hardware

This Hardware store is Great! They greet you and show you where the things you need are. I had went to Walmart, Home Depot AND Lowe’s, didn’t have the service or things I even needed. One stop here and I got everything I needed.
HIGHLY recommend!

The prices listed on the shelf are not always the same at the checkout so beware and when you call them out on it and are proven right be prepared to be challenged and disrespected to your face ( Eye Rolls and All) There are many other locations to visit

As good as it gets for a chain hardware store. Two employees had no idea what an AM/ FM radio was. I felt old.

Everyone is so helpful, friendly, professional, support to. If you need anything in small portions, or big amount you can get it or that will order it for you thank you 👍

This is one of the best Ace Hardware stores I've ever been to. It's a large, well lit, very clean, well stocked and organized place. The staff is always helpful. I had a couple of window screens repaired there and they did it perfectly.

Agfinity Inc. - Ace Hardware

Great store with a thousand little things...

These guys are always so nice! This is the only spot I will go for keys as well, Rose helps us a LOT with keys and she is very sweet as well.

Horrible customer service! Waited fifteen minutes after telling an associate I needed help with a propane refill. After going back in to check on the progress. I was told by a certified refill employee that she would not be going outside to help and I needed to wait another fifteen minutes until her younger male associate got back from lunch. I will be exchanging at Kings from now on.

I like the agfinity chicken feed. 20% protein. They always have what I want in stock.

Excellent customer service
Just had to wait for someone that know how to mix paint so I talked to 3 different people
But I got a good impression from the store

I had a great experience at Walmart at Chambers and Parker. The store was clean and well-organized, and the staff was friendly and helpful. I was able to find everything I was looking for, and the prices were very reasonable. I would definitely recommend this store to anyone looking for a convenient and affordable place to shop.

Horrible! D.J. the "manager" looked high on drugs today, the woman working had to keep asking him to come for this and that. He sent her on lunch and then he put another car in when I had been waiting for an oil change for an hour before the guy he put Infront of my car even arrived. As a result I will never use Walmart to get any car service, thanks to your manager DJ. If I we're you I would make the woman the manager, she is the only one in that department who does not look like they are on drugs!!!!!!!!!!

The tire and line sender is AMAZING fast, friendly and compassionate. I drive all the way over here just to get my oil changed. And the drive is worth it! Thanks Kaleb and the rest of the staff in TLE for the great customer service 💕

The older German (?) woman who works in the automotive department is probably one of the rudest people on the face of the earth. Zero people skills, even less customer service abilities. She’s a nightmare to deal with, and I know I can’t be the only one in Aurora who’s been treated poorly by her. Hey manager, maybe consider getting rid of her or send her through some serious training programs so she’s not so miserable to interact with.

Called at 830AM and spoke with Robin. Asked her if she had my tire in stock and she checked and said she did. I asked her if I could make an appointment and she told me that they dont do that and to come in to the shop and wait. I drove all the way to aurora and then DJ (who was extremely rude) told me that they weren’t taking any walk ins today because they had two cars getting worked in right now. I said I didn’t mind waiting for a few hours if they could squeeze me in. He said again no new customers today and wouldn’t allow me to get service today. Well then why did robin tell me to come in? Drove all the way across town for no reason. Got new tires at discount tire and I will never be going to Walmart auto centers again. Good job Robin and DJ!

I placed 5 online orders here and went in numerous times to pick them up days. Sometimes weeks after the order supposedly arrived.  Mixed Match goods. N out of the 4/5 orders only one was ready to go. Watching the workers while I waited in line literally hours. You can tell that certain shifts have no leadership and they have a high turn over rate with almost no one knowing what they are doing. Really sad. Take your buisness else where.

It is just a few minutes walk away. There are a variety of products at Home Depot ranging from furniture, construction, and a lot more. They're quite accessible and affordable. It's one of the stores in that category to visit.

Donovan!! Great guy! I called in regards to the Halloween boogeyman since it said online it was in stock but I knew their Halloween display was still not put up and this guy saved my day! Been trying to get the boogeyman online but every time it restocks it sells asap! Can't thank you enough for your help! From allowing me to make the purchase even though its still not in display to bringing down the item from the shelves!

Today my son and I made purchases at two Home Depot stores, this one on Mississippi and the Pioneer Hills one on S. Chambers. The staff at this store are helpful, friendly and the store provides military veterans with a 10% discount on their purchases. We bought 4 items today. Then, because this store didn't have the toilet seats we wanted, we followed an employees suggestion that we drive to the Pioneer Hills store for them (he had checked stock online). The Pioneer Hills store charged several dollars more for the items we purchased and the MANAGER told us she was issuing the military discount. When we arrived home, we saw they had given my son a discount for one of the 2 identical items. So half a discount, or 5% instead of 10%. We will be staying with the Mississippi store in the future. Better customer service and staff we can trust.

Great store to come in to shop or pickup items from online purchases. They're well stocked and you can look for folks with orange aprons if you have questions.  I'm very happy with each of the appliances I've bought there over the years like air conditioners and especially a portable washing machine and a compact dryer. I've had to repair the washing machine once and would you know it I went back to home depot to get the parts for that. I'm not particularly partial and look for the best deals on item's and in my experience 9/10 I searched home depot had the best quality items at the best price. That's not a scientific number but it's rare for a competitor to do better than them. The one on Mississippi and abilene has a great flow to it with lumber near the checkouts and exit. I'm just an apartment dweller that dies projects and repairs but the contractors and homeowners are treated well just as everyone is I see. I'll definitely be back for their myriad of item's. Large size cleaning supplies in a good variety is worth looking at while your there.

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