Sylvan Learning of Derby (Satellite)

My son struggled with his classes. He was not motivated to stay on task and ended up failing most of his classes. After spending the summer and 1st semester at Sylvan, he was on the honor roll. Very happy with his progress!

AT&T Store

The gentleman who helped us (John from Broadway Council Bluffs store) couldn't have been any better. He was so helpful, pleasant with great customer service skills. He made the purchase a great experience

De’Anthony was helpful and patient with what I didn’t know about the technology. He also made me aware of new products but didn’t pressure me into purchases I didn’t want. I’ll not hesitate to contact him if I have questions in the future.

Needed help with my ATT I phone, and stopped by to see De at the Broadway AT&T. In Council Bluffs IA.  Luckily he was in  gave me the help I needed to be up and running. So glad for him and AT&T  having such a great person who is always able to help.

DaPrie helped me with an upgrade to my current plan. He made the process beyond easy, and was super knowledgeable about the new product.

DaPrie was extremely helpful and professional!! We will seek him out with any future needs!

Glass Doctor of Council Bluffs

WARNING: DO NOT USE THIS PLACE!
I went to the location in Omaha, but these are affiliated.
I needed to get my windshield replaced due to a small crack. I had an appointment scheduled and they didn't even take my car in until 3-4 hours after that. Trish said they couldn't do it because it was raining, if they did it at the scheduled time it would've been done.
Trish rescheduled me to another day, and again it was raining so they couldn't do the repair. However, the technician touched my car/windshield (although they couldn't fix it that day) and made the crack larger AND created a new 6-8 inch crack (See photo). They didn't even bother to let me know, I realized when I picked it up.
At this point, I asked Trish for a refund and wanted to go elsewhere. Trish told me that isn't necessary and that she'll get manager approval to give me a partial refund. For some reason I agreed to this.
They installed the new windshield and Trish said I'll be receiving a $200 refund within 5-7 days. It's been 1 MONTH and there is still no refund. I call consistently and ask the status, Trish keep saying it's pending, it'll post in a couple days, and that they've switched vendors so it's taking longer than normal. No one in their right mind, knows that it takes over a month to receive a refund. It's now to the point where whenever I call Trish sends me right to voicemail and Matt, the owner, won't even speak to me.
THIS BUSINESS IS PATHETIC AND HAS NO INTEGRITY. STAY AWAY!

By far the most professional glass repair company that I have had the pleasure to do business with. Unfortunately, we had 3 of our 4 cars require windshield repairs, all within a few months of each other. And each time, Glass Doctor of C.B. was quick, courteous, explained everything in detail and performed quality work. They even called me back when I called the first time, but I had hung up before giving them a chance to answer as I had forgotten to grab my insurance info prior to calling.
Kudos to Dillon, the gentleman that did our repairs, and also Ally at the front desk. You both are amazing!

Glass Doctor took care of my rock chip on my windshield while I waited. The employees were knowledgeable and very helpful. The receptionist called my insurance company and took care of that for me while chip was being repaired. In less than 30 minutes, I was on my way. I would recommend Glass Doctor

Had a rock crack windshield.Tried these guys because they were in Statefarms network. They replaced windshield as promised. Wipers got reinstalled out of alignment and there was wind sound coming from windshield now. Took it back and Dylan was so polite and eager to make it right. They did not give up until both issues were resolved. Highly recommend them. Trustworthy.

They were able to get me in faster than expected.  They worked with my insurance company seamlessly.  Very informative and professional, and courteous staff!  I will call them first for my auto glass repair.  I also learned they do shower glass installs, and home and business glass as well.

Target

I really love this Target's Health and Beauty department. Some of the design makes me feel like I'm in a high-end salon or beauty supply place, and the store is often adding new brands and products. I also appreciate the friendly and helpful employees.

I wish there was a way to add zero stars. When I called nobody answered the phone. I tried various times of the day and evening and still no answer. I went online found what I needed to order, ordered it, only to get an email stating they were out of stock. When I place the originally the website stated item was available. This happened at not only this location but every location. Being that I used a gift card as well as my visa, I now have 30 day wait. For my funds to be returned to my accounts. I should have spent the extra $10 at Walmart and I would have my item this evening. VERY VERY DISAPPOINTED. SHAME ON YOU TARGET... NEVER AGAIN

Last time I was there, I had just started putting items out to be rung up, checker waited til I finished loading the conveyor belt to say she was closing. I grabbed all my stuff, moved to another line, put items out again, grabbed check book, then this checker told me he didn't have check reader. I gathered up again, put stuff back on shelves and walked out. Rudest cashiers ever. Too lazy or just incompetent in their job  they need huge improvement.

Mobility scooters never work! On several occasions I have been unable to shop due to scooter battery down or mechanical issues. I love to shop Target, so it’s very disappointing.

Lied to multiple times at this location. Went into there today and once again False Advertisement. Was trying to buy a figure that had a clearance tag, showed a picture, and the self checkout worker didn’t do anything. All she did was stood there and radioed over to the toy dept. Absolutely useless! Didn’t even walk back there as I saw multiple figures in the toys, where I found this one. 🙄

The UPS Store

A Fantastic Experience at the UPS Store!

I just had an awesome time at the UPS Store! The folks there were super friendly and knew their stuff inside out. They made everything easy and quick, even though they had a lot of customers. The place was clean and organized, which I loved. They took great care of my package, and I felt really good about it. If you need shipping or printing, definitely hit up the UPS Store—they've got your back! Big shoutout to the amazing team at the UPS Store! 🙌

Exceptional Customer Service at the UPS Store

I recently visited the UPS Store, and I was genuinely impressed with the level of customer service provided. The team was not only friendly and approachable but also incredibly knowledgeable and efficient in handling my shipping needs.

From the moment I walked in, the staff made me feel welcome and attended to my requirements promptly. They guided me through the shipping options, helping me choose the best one for my needs. Their expertise and attention to detail instilled confidence that my package would reach its destination safely and on time.

What stood out was their willingness to go the extra mile to ensure a smooth experience. They offered helpful tips for packaging, ensuring my shipment was well-protected. Moreover, their technology made the process streamlined and hassle-free.

The UPS Store maintained a neat and organized environment, adding to the overall positive experience. It's clear they take pride in their work and prioritize customer satisfaction.

I shipped off a larger personal package today measured at home at 36x22.8x9.6 and the guy at the counter measured it and put 37x24x11 into the system which ended up charging me about 40% more in shipping costs!
I could see him measure the height and it was clearly below 10 inches with some margin. I wouldn't have minded them rounding up to the nearest inch but to go a whole inch more is absurd.
I asked him about and he just blew me off. Pretty scummy deal by them.
So beware if shipping your own package.

That said, whenever doing Amazon returns I have a great experience and have really liked this location.

This local store is rumored not to give lowest rate. Did a test and weighed and measured it at usps and looked it up online ups. Took it to store and the $55 rating was over $100. Showed the guy my phone and he changed it. Still don’t know how I was charged $62 for the ticket. He also didn’t confirm address was correct.

Great Experience!!!
I always stopby at this store for my shipping and return needs. Mohan & Dhan, both of them are very helpful and friendly. They take care of their customers well. Highly recommended for all kinds of shipping, printing and returns stuffs.

store was having issues! person was nice coming to door and letting us know where he failed was telling us where we could in an 18 wheeler after we even asked him for sure if he knew what he was talking about because when we got to the next place there was absolutely no place to park an eighteen wheel truck it was actually restricted in most places around the store!  Employee needs to be more informed and make sure you know absolutely what you are talking about before sending people on wild chase !

If I could give a negative rating, I would. DO NOT USE THIS STORE OR SWITCH TO AT&T!!!
I switched from Verizon on March 13, 2021. I purchased two new iPhones, one on installment and the second paid outright. I continue to be charged an installment fee on the phone purchased outright!  It is now 4/13/22 and I am STILL trying to get AT&T to apply the credit for the phone I paid for outright. I cannot cancel service because AT&T keeps disputing even though the receipt for purchase has been scanned into system. So, if I cancel AT&T says they will demand remaining balance be paid immediately - on a phone I have already paid for!!  Store manager has been NO help, and has actually hindered the process. He also set up my account incorrectly, causing me to pay many additional charges I should not have. Refused to take charges off, telling me I can do it myself through the web site. The AT&T web site is a joke!  I have removed the same charges multiple time and they keep coming back on bill. I call customer service to remove and same thing - charges keep coming back. These are only two of the five major issues I have with the store and AT&T.  Switching from Verizon has been one of the biggest mistakes of my life. It has been a billing nightmare!!!

Husband and I got to the store at opening time to avoid busy times. We were both getting new phones so it took a little time to transfer data to the new phones. The gentleman was very friendly and patient. We were very happy with the service we received.

this is a review about owner thank you for address the situation, and for your information, I learned from another employee that i was not the first truck driver they had sent to that other location stating we could park over there when clearly you cannot!  your location is very convenient for truck drivers to get to ! we are people to that use at&t and sometimes Have to visit stores when on the road! So thank you for addressing this issue with your employees!

The store manager, Danielle, was AMAZING! She was super helpful, and took great care of us. We had so many problems on our account, and she was able to fix everything. Danielle went above and beyond, and helped entertain my daughter while we were waiting on the phone with customer service. I give her more than 5 stars!!

Walmart Supercenter

Poor customer service over the last 2 years. Poor product selection.  Poor srore hours. Dont waste your time or you money. They wont even price match their own stores. And yes they're more expensive. Most of all their products are non moving inventory from larger Walmart stores.

Great place to eat. Food is great burgers,wraps,salids ect. Watresses are so friendly and on point. Always filling our glasses.

The Bair walmart is a perfect example of WALMART in its natural surroundings..i had never been to a more pristine Walmart.

Just moved to the area. Really like this Walmart. Far from the largest but a lot nicer than most.

Got some apoxy and my Ole man a new knife. Everyone knows walmart is a one stop shop!

Westlake Ace Hardware

They'll have it.  That nut, washer, bushing etc.  It's like your grandpa's shop, except organized and without the dust.  Good people.  They have a decent garden section in the spring.  They usually have some hard to find perennial and annual choices.

One of my favorite stores. Not the lowest price per item,  but the best value per item.  Because they have an ample staff of knowledgeable employees that you don't have to search for and they don't act like you're bothering them by asking a question.

There always more than welcome to help you and not on their cell phones like a lot of different stores do these days they allow the people to be on their cell phones while working and these people are very kind and very helpful

Used their website to confirm availability of the items I needed.  Went into the store and quickly found the items.

The people here are amazing - seriously Gayle is one of the friendliest guys you will ever meet. The knowledge of the workers never ceases to amaze me. Stop by this store for good deals and great customer service.

Angel's Share, Inc

Papa Murphy's | Take 'N' Bake Pizza

The children here are so unprofessional. They are stinking the store with weed smoke. It was so awful I didn't want my pizza! What has this town turn into. This place use to be the best place to get your pizza go home and cook with your children and relax! Now its run by children just sad I give props to the two older gals that helped me treated me like a human being! Kids these days.

So I ordered pizza and cinnamon monkey bread. Pizza was good , monkey bread was disappointing. Instructions say it includes sour cream cheese frosting. Ours didn’t come with any . Very misleading and disappointing. Won’t get those again. The frosting would have made this dessert work.

I went to the one on Madison Ave. When I arrived there was one person there waiting on her order. I ordered what I wanted and sat down. Two people came in behind me.
They paid and began their wait. I waited for 25 minutes and the two people who came in behind me got their orders and left.
I ask the man behind the counter to give me my money back. He said they were getting ready to make mine now. I told him that I was there before to two came in. Again I told him I wanted my money back. He said I would have to wait until tomorrow. I told I wasn’t going to do that. He said only the manager could open the register for a refund. I told him to call the manager and give me back the cash I gave him. He got the manager and was able to get my money back.
I don’t mind waiting, but if I have to wait because of people that came in behind me, that’s unacceptable.

I went in there the other day it smelled so bad like weed and I’m allergic to it so I know what it smells like ,waited for at least 10 minutes before somebody came around the corner because they were all in the back. That’s very terrible when you have people waiting to get served, and there was more than just me waiting for their help and they were all in the back that’s not very good and they were all young kids that were working that night

Arrived at store to pick up a pizza, and there was only one person working. That young man was hustling to keep up with the orders! I want to give kudos to this gent for being tough and not walking out or being rude!!!
Thanks so much Kyle Prine for not walking and being a great guy!!!

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