Glass Doctor of Council Bluffs

WARNING: DO NOT USE THIS PLACE! I went to the location in Omaha, but these are affiliated. I needed to get my windshield replaced due to a small crack. I had an appointment scheduled and they didn't even take my car in until 3-4 hours after that. Trish said they couldn't do it because it was raining, if they did it at the scheduled time it would've been done. Trish rescheduled me to another day, and again it was raining so they couldn't do the repair. However, the technician touched my car/windshield (although they couldn't fix it that day) and made the crack larger AND created a new 6-8 inch crack (See photo). They didn't even bother to let me know, I realized when I picked it up. At this point, I asked Trish for a refund and wanted to go elsewhere. Trish told me that isn't necessary and that she'll get manager approval to give me a partial refund. For some reason I agreed to this. They installed the new windshield and Trish said I'll be receiving a $200 refund within 5-7 days. It's been 1 MONTH and there is still no refund. I call consistently and ask the status, Trish keep saying it's pending, it'll post in a couple days, and that they've switched vendors so it's taking longer than normal. No one in their right mind, knows that it takes over a month to receive a refund. It's now to the point where whenever I call Trish sends me right to voicemail and Matt, the owner, won't even speak to me. THIS BUSINESS IS PATHETIC AND HAS NO INTEGRITY. STAY AWAY!

By far the most professional glass repair company that I have had the pleasure to do business with. Unfortunately, we had 3 of our 4 cars require windshield repairs, all within a few months of each other. And each time, Glass Doctor of C.B. was quick, courteous, explained everything in detail and performed quality work. They even called me back when I called the first time, but I had hung up before giving them a chance to answer as I had forgotten to grab my insurance info prior to calling. Kudos to Dillon, the gentleman that did our repairs, and also Ally at the front desk. You both are amazing!

Glass Doctor took care of my rock chip on my windshield while I waited. The employees were knowledgeable and very helpful. The receptionist called my insurance company and took care of that for me while chip was being repaired. In less than 30 minutes, I was on my way. I would recommend Glass Doctor

Had a rock crack windshield.Tried these guys because they were in Statefarms network. They replaced windshield as promised. Wipers got reinstalled out of alignment and there was wind sound coming from windshield now. Took it back and Dylan was so polite and eager to make it right. They did not give up until both issues were resolved. Highly recommend them. Trustworthy.

They were able to get me in faster than expected. They worked with my insurance company seamlessly. Very informative and professional, and courteous staff! I will call them first for my auto glass repair. I also learned they do shower glass installs, and home and business glass as well.