Sanborns Mexico Insurance

Emanuel at Sanborns Insurance responds quickly, gives policy options, offers fair pricing and ensures everything that is necessary to cross border from USA to Mexico related to vehicle is in PDF and sent promptly on payment. Definitely would use Manny Again! Great Work!

I have used Sanborn's many times, have always been fine with their service and rates. This time, however, I could not log on, so I called to get insurance, was charged (but it didn't show in my bank records for a while), and never got email or text confirmation of my insurance. I tried many times to contact them (unfortunately it was Thanksgiving Day) and ended up going across the border without proof of insurance. I chanced it because I didn't want to pay twice, but it was stressful and time consuming.

My agent was very helpful and friendly. I would definetly go through him again. I also found him to be so professional that I recommended him to my son and daughter in law for them to purchase their Mexico insurance as well

In spite of numerous attempts to purchase a repeat of previous transactions via the website I was unable to complete it because the website wouldn't accept my information although it was identical. Even resetting my password was a failure so ultimately I had to do a telephone transaction with an agent.

The process with Sandborn's and my agent Alex was very easy. They also had a great rate!

Banco BBVA

This place Should have wifi available to the people who have an account in BBVA  since they always changing the Password, its not fair...

Terrible service. Lack of information and knowledge of cashiers

The cashier ate my card and it took me MORE THAN AN HOUR 40 MINUTES FOR A REPLACEMENT, it is not possible, when it has happened to me in other branches in less than 10 minutes, how is it possible and you tell the staff about the situation and they ignore it completely

More than 2 hours of waiting to go to the counter, and the bank host does not assist you until you speak to him, it is of no use to have him there if he is not going to fulfill his duties as host.

Two hours 15 minutes just for not being a member

BBVA

Very bad service, they do not control the entrance, they put you in line and no one is there to take care of it, other people arrive and pretending to be distracted, they get in and then they serve them while the line outside lasts 3 hours, at least put one person who is serving outside

The matter is critical!, already 3 hours in line. I would never open an account here. Now, who knows what time I leave here from Bancomer. The star I gave them is because the application does not allow me to leave it blank.

Terrible service. More than two hours waiting to spend with an executive.

Be careful when you come to carry out transactions at this bank and other branches.
Do not sign anything on loose sheets at the end of each procedure.

I tell you their way of operating.
You come to do any procedure;
1 account opening.
1 data update.

It's a simple procedure, in the end they ask you for a beneficiary, but damn why?
They give you the life insurance sheet with which they will earn a commission depending on the amount they sell it for and they set aside the complete contract sheets.

On the other sheets they set the commission they will charge you.
It is in bad taste that the banking director of that branch agreed to engage in these unethical practices.
That's called scamming someone.

It made me even more sad when a lump formed in her throat when I told her that because she was selling me insurance and according to her she was a beneficiary for my card.
Yes, above all, they are going to give a beneficiary 400,000 if I die 😂 ..🐀

The name of the executive she manages is Daniel.
To avoid claims.
You should be ashamed, Pacific branch director...

At least in the time I was there they sold 20 insurance policies.

What do they say to the poor people when they go to claim the charge of more than 1000 pesos?

They are not ashamed to live with money from a client who trusts their word.?
Scammers.

I was only going to get change and it was literal so that they would serve me quickly like in other banks, I did not expect them to put me in line and moreover it will take a little more than an hour, the truth is that it is annoying, since I had to leave without being Please answer because I was in a hurry :(

Although I like most of the BBVA BANCOMER banks in Mexico--this is one of the ones that is not so good.  And it is large y in centro-- probabley the most easy to get too.  Lines can be overwhelming here y on Fridays---forget it----impossible to get service.  If you are able to get yo the front of the line --most of the cashiers are very unfriendly or unwilling to help.  NOT RECOMMENDED.  Better to go to Revolution y 9th branch--always friendly service. Pay parking is available though, at the COPPEL parking area near the store.

Worst customer service I have had. Call customer service is even worst. So frustrating try to get a call . When they answer you, they don't want to take the problem , then they said they will transfer to other person and after 15 min. waiting, they hang on the phone. Don't waste your time with this bank.

WHEN MY LADY GOT ROBBED, WE WENT TO THIS BRANCH TO REPORT IT . HER BANK CARD WAS STOLEN. NO ONE AT THE BANK HELPED HER OR  DID ANYTHING AT ALL TO ASSIST HER. A PERSON THAT GIVES NUMBERS TO PEOPLE  POINTED TO A PHONE WITHOUT ANY EYE CONTACT , REFUSED TO LISTEN TO HER, AND THE RUDEST THAT WE EVER ENCOUNTED IN OUR LIVES. THIS ACCOUNT WILL BE CLOSED SOON. ON THE PHONE THERE WAS ONLY RECORDED MESSAGES. HOW CAN AN ACCOUNT NUMBER BE GIVEN IF IT WAS STOLEN. I TRIED TO HELP HER BY GOING TO THE WINDOW AND EXPLAINING BUT WAS  IGNORED. THE CRUELEST MOST INDIFFERENT TREATMENT EVER, VERY TRAUMATIC. I WANT PEOPLE TO KNOW ABOUT THIS  AND BE MINDFULLY PREPARED.

Best bank in tijuana they provide the best service faster lines at atm

They have the worst service I have seen most of the employees are just asking what are we here for of instead of helping their clients and the female's employees have a moment to start walking around like if they are important not really doing what they are supposed to be doing.

Awful. It is not possible that they make you wait so long when you are seeing that other people have arrived later, they pass first and while you are wasting your time. And two times I go and they can't give me the Service. I hope the cashier enjoyed her coffee. Let's see if they feel like working on Monday

The staff was very friendly. The process was quick but there was a bit of a line.

Stay period: 45 minutes

Pros: With the shift system, you no longer have to wait on your feet. They advise you in the ATM area.

Cons: there is not enough parking, most of the time you wait more than 30 minutes and the executives insist too much on you taking out a credit card, NO IS NO.

THE LOCATION IS WRONG 🤬 HOW IS IT POSSIBLE?

No hay suficiente cajeros, hoy no es día de nómina y es uno de los horarios menos concurridos y la fila empieza desde afuera.

Very attentive and good sanity implementation 👌

We are in Phase 3, in the heart of a Global Pandemic, with Tijuana being one of the cities with the most infections!
And this branch does not have the necessary hygiene measures!
People and employees without respecting healthy distance, with face masks covering only the mouth.

In addition to this, they are managing an appointment system, where you have to go early to receive a card and an appointment, this system is a total failure!

Please they need to do something URGENT!

why do you attend by appointment?
I arrived at 1 pm and you say that they can no longer attend. I think that it is not the correct form of attention now I will have to wait one more day to be attended
It is also the closest bank at 5 km, you lose a lot of time and money

Excellent service from the executive, staff at the window and the girls who support you at the entrance 10/10, very friendly.

very bad service, I have been trying to contact all the possible customer service numbers for hours and I have not received a response from any of them, they even blocked my card because I exceeded the attempted numbers...

Lady at the front check in was not specific and when I got to the window I had an issue they don’t take card for deposit and they made a big deal Ana in the back was at first rude and unsympathetic. But after talking with her manager and coworker she came around and was a bit nicer. But over all horrible experience with them.

Professionals and excellent treatment!
Lic. Carolina S. Super efficient and friendly.

Be careful, it gets crowded, so I recommend using the app to avoid standing in line and parking.
It is a small branch.
So they can go to Calimax to do their shopping while it is their turn through the application.

If they respect the turns

The worst BBVA bank I have ever been to, the truth is there are some girls on staff who are very despotic, and it seems like they are slaves because they are in a bad way, plus they forced me to include things that I did not want and that are not mandatory, and making inadequate charges, I better went to another bank... I will file a higher complaint because they don't do anything there!!!

Bad service. They made me sit in line for 40 minutes and in the end they didn't let me pay my SAT taxes by card. In other branches I have already paid like this and they told me that it is not possible there because they lack money at the end. They offered to take money from my credit card, charging me for withdrawal

Terrible service, I wasted two hours of time and it was the same as before I entered, they didn't help me at all, I gave it 1 star for nothing why I can't leave it blank, TERRIBLE SERVICE....

Very good customer service, for a reason it is the best bank in Mexico

Better service than Francisco Villa Boulevard and without causing traffic jams

Three times I go to deposit cash to my card and the ATM to deposit it does not work, pure returns, very bad service with that

I like to go to these ATMs, they are not so saturated and they work correctly

The bank is very good, it is the best but the cashier staff does not greet you and is arrogant

BBVA Bank

Review the policies carefully when purchasing insurance. In my case they are charging me more than what is supposed to be. I am dissatisfied with the charges and the customer service via telephone.
From there on out the application is very easy to use.

Terrible service, horrible and in a bad way. If you don't like to work, don't do it.

This time I loved it because there was no line to serve me.

Are they turtles or are they people in boxes? Already waiting for two hours to do a simple procedure at the window, it says waiting time is approximately 33 m and I've been practically on time...
And if you are not a customer, they treat you like garbage like a leper... super bad service, you don't even want to be a BBVA customer, honestly...

So I’ve had a bad experience with the spank one of the representatives that open up the bank account, knowing that was not a Mexican resident opened a life insurance that I was not aware of. He said it was a savings account and I don’t know how to read Spanish that well I trusted him to do the right thing which she didn’t month later I was charged $97 for this savings account. I asked where this money was going. He said this was the life insurance policy, but I could not cancel it until one month later it’s been three months I haven’t been able to close the account they’ve been giving me the runaround wouldn’t help me at the location or give me any information had gone five times to this day 11/24/2023 still haven’t resolved my issue sent them several emails. They keep on telling me one thing that they haven’t received them or they can’t see the images in order for me to cancel the policy every time I talk to them it seems like they don’t want to cancel the policy they told me if I did that I would lose the money I had invested which is $300 already. I will update the account once my issue is resolved.

Worst service ever. Slow, they don’t care about clients.

It takes wait too long to get service inside after you're waiting outside on the line under the hot temperature

Veri quiet place, the staff always ready for anything you may need

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