Banco BBVA

This comment only refers to the ATMs, to warn that they do not have a practice, so they will not be able to make payments or deposits, do not turn around in vain, regarding service through the window, the truth is I have not had the need to go but I have I recommend doing most of your paperwork over the phone.

A pity that the good service of the executives is overshadowed by the waiting time and the attitude of the hosts. They scold you for looking at your cell phone but they do use it without a problem to watch their videos. There are better branches.

Quite fast, coordinated and always attentive

Now appointment? Open your branches normally, the rest of us are already working! Like I have to go back 2 hours. after having an executive attend to me? Hey, I work, I'm not behind your inventions. Who is going to pay for my gas and return the time I have spent going to the branch up to two times in the same day because now they give you an appointment in two or three hours??? And let them know that the virus is transmitted through objects like your date's toy! Banorte branches work 100% and there are no queues, nor do they force clients to make an appointment. Open your branches, lazy people!!

BBVA

Terrible attention from the staff at the entrance. It is the second time that I have left there in a bad way, for the second time they did not have the ABILITY or KNOWLEDGE to solve my problem, they serve me with hesitation and without giving options to resolve, they should better train the staff at the entrance. Regret having opened an account with BBVA. (Let's see if you are curious to know where they failed AGAIN, you might as well contact me, if you really care about your clients).

It takes time to serve depending on the number of people, however the branch manager is very friendly, I would say he is the one who works the hardest, and solves the problems that arise.
The rest of the staff is very friendly.

This comment is about the ATMs, this branch has a pilot, so they can make payments and deposits, I have not visited the branch for teller service as such, but I wanted to say that this branch has a pilot so that they do not turn around in vain to other ATMs like the ones in Plaza Dorada

There is parking although it is almost always full. It has two ATMs to deposit and 4 to withdraw. Due to the pandemic it seems that it has been closed. It has a good location, close to the squares, very central.

Good bank, sometimes the staff service is not so good, but the app service is very good

I like the friendly attention of all the staff, I feel pampered and at home, it is very pleasant to work with this atmosphere of cordiality

terrible service, from the entrance he tells the lady about the situation and she directs you to another area that is not there and you have to go for another shift, that is, another hour of waiting, you spend with the executive who, like the first lady, has no idea what must do. They tell you that they have already solved your problem and that is not the case, so you have to go around the branch more, as if we would love to see the faces of the executives. You wait a long time so that no one can help you. But that is if they are good at selling credit cards. I do not recommend this branch or the bank because the telephone service is also terrible, I don't know why they have a customer service line if they are always going to channel you to the branch. They don't even deserve one star.

Terrible service, an hour and a half waiting to be served and being a customer, they should know how to organize themselves better among executives for greater attention

If you are not a customer you will wait at least another 9 turns before you even if you arrived earlier. The ATMs swallow money like a vending machine and the service person in them only serves to tell you not to use your cell phone at the central

Before they discriminated against those of us who were not account holders, but now with deposit ATMs it is easy and fast, the bad thing is that there are only 2 and then people don't even know how to use them, put more

TERRIBLE SERVICE. The 2 ladies at the entrance who help you with the applications are incompetent. They didn't give me a solution. They took me 3 hours to fix the problem. AWFUL!!!! And still sarcastic. Horrible experience

Very good attention from your staff. Since it has just opened, it has very little attendance. Parking in the plaza is free.

Good option, no parking fee and very good service

Well, my place is a nice town, what I don't understand is I'm trying to see if my card has a good service

I want to congratulate Sergio Hernández Hernández for his impeccable patience, I myself would have thrown in the towel and this guy is the king of multitasking, in the time I was there (due to the slowness of my app) he served more than 30 people with complete peace of mind of the world and always wearing a smile. BBVA is my favorite bank and even more so because of advisors like Sergio! If you go to the San Manuel branch, go directly to him, you will feel like a weight has lifted off your shoulders, thank you Sergio, Thank you BBVA!

The ATMs are very good, and I would like to acknowledge all the people who are cleaning and the bank is already closed, they seem to be bank executives and there are times when they solve our problems and guide us, even though they say that it is forbidden for them to help us, but they see our desperation, and help blessed cleaning people. Congratulations

Terrible customer service. I went in and they gave me my turn to go with the executive, and I waited but "friends and family" of the executives arrived and started serving them first, as if those of us who were waiting didn't have other things to do. Terrible, even the director attended to his friend first

I wanted to open a deposit account, I had the requirements indicated on their website. When I arrived and asked who I had to go to to open the account, a lady at the entrance asked me for the printed CURP (it does not come with the requirements on its page and my ID I already had it), to which I asked her please if They could provide it to me there (it was just printing a sheet), categorically refusing. I didn't want credit, I was going to deposit my money in their accounts so that they would lend it to third parties and collect interest on my money without me receiving anything in return (like any deposit account), and it seems that they are doing you a favor. In the end I went to Banamex and they took it away without problems. I don't want to have anything to do with this bank, they treat you badly and act as if they have no competition. (P.S. Banamex has better mortgage loans.)

It's very good just that there are times when there are too many people

Hours of waiting, the branch is ridiculously small and to top it all off... They don't open all the tills. It's always the same... Fatal!

The attention is usually fast, it has two ATMs and you don't have to wait long either

Excellent service, they attended me very fast and very friendly.

Terrible experience, lousy service: WHETHER IT IS A FIFTEEN OR NOT THERE ARE ALWAYS A LOT OF PEOPLE in this branch, only a few open tills, faulty systems, if you want to receive quick service and leave quickly you have to arrive before they open, not after 9 o'clock :00 or 9:10 am, to top it off when trying to collect a payment order their system would not read my fingerprint and nobody knew why. I do not recommend this branch or this bank to anyone, just because they sent me 4 payment orders to collect here but I would never go back to BBVA in my life, it is an aberration that a European bank offers such an infamous service, I do not understand how it is that it still He has clients, they must be sadomasochists.

I'm not complaining about the attention, but they do need to agree among all of them to give more fluidity to customer service, since on many occasions at the checkout if there are 4 people, only 2 are attending and the other 2 people? In the same way, with the executives, normally only one attends you and they take a long time to do so, that's all I hope they can solve.

Always attentive and kind, in two of the fortnight you obviously find it full and the other days it is almost empty.
In general, it takes you what you should when you go to a bank and a little longer every fortnight, but they serve you well and quickly

The attention from the employees is friendly, it is not bad, but it is very slow, it is a small place and it is normal for it to be saturated but the cashiers also do not speed up if they see that the premises are full, it is necessary to increase the number of boxes.

Does anyone know what to do when your account shows a negative balance, for example $-1500?
Why does that appear and what should I do?

Almost half an hour waiting for the "immediate" attention executive to attend to me and he never left. It took him a long time attending to a lady for a safe car. Bad service. I don't recommend it.

Terrible service, they do not respect shifts and do not provide solutions to problems. I would really recommend that you take the time to go to another branch.

The parking lot 🚗que Cuenta is wide, covering two streets that belong to the commercial plaza where it is located, it has a good location and by distance it is the bank that is closest to the area, not to mention that it is almost the only one📍📌
It has a line of cashiers and train stations in addition to the ATMs 🏧 with good security 🚔 good attention from the staff, plus you can advance your turn through the BBVA app 📱, which undoubtedly helps a lot when you have many things to do and you can't waste time ⏲️ in the bank 🏦

Terrible customer service, they make you wait hours to address a problem with their accounts. They give preference to people with appointments, and it's understandable, but they don't warn you about the waiting time if you arrive directly at the branch, you can easily spend 3 hours with the executive.

In the middle of phase 3 of the COVID-19 pandemic, those responsible for this bank branch do not organize people, they do not invite them to keep a healthy distance, there is no signage on the floor indicating the space that must be kept and the person in charge. From the entrance he just closes the door of the bank, sits down and falls asleep. It is not acceptable that you are allowing your branches to be a source of infection.

Warning to foreigners! This bank will drown you in admin paperwork, be ready to put up a fight to get your money! the director, the front staff and tellers all behave as if they are doing you a favor. do not be fooled! do your research before going to this specific branch

It was my turn to be attended to by the “Director” in module 01, on my paper it said 1 minute and when I saw the screen it was already my turn, the director told me that he could not attend to me because the shifts were out of date and shortly after He leaves his module without returning... 🤷🏻‍♂️🤦🏻‍♂️ and then?? Well, let's wait and wait and wait until I better decide to go to a branch that is interested in its clients, if BBVA in your opinion is interested in them anyway... sad to see that Michael Scott (reference to the office manager) has the address of an important branch in Puebla.

The ATMs seem to be designed to remove balance from the card because I clearly said do not donate and I received a message thank you for your donation. I am trying to cancel with the manager and now it turns out that 24 hours have to pass for the charge to be made and Now clarify, I can imagine how they take advantage of adults and that sometimes they don't have time, how terrible.

They are slow, rude and don't do things right. If you want to waste a day of your life come to this branch.

The worst service, super slow, inefficient. The director has despotic treatment

Terrible service, 30 minutes to wait for me to be assigned a shift. At the window they are just talking. Very slow service. After 20 minutes and it still hasn't happened. despotic people

There are always ATMs available, the problem (and it is not the bank's) is that the parking lot is always full, but it is a very good bank

Terrible professionalism of an executive, I went to request reports on a loan and without my authorization or providing me with reports on rates, deadlines, etc., she took 300 thousand pesos from my account without first providing me with the INFO of the clauses. It is something immoral. Now I am drugged because of a executive who only wanted her “commission” they should remove her and they just washed their hands saying that it can no longer be reversed

They don't tell you about the insurance, they put it on you without your consent

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