Walmart Supercenter

This store totally simplified a move from Cincinnati to Des Moines for my daughter, and me (helping her set up the apartment in less than 3 days). They had practically everything we needed (curtains, rods, shower curtain and rod, step-stool, shelves, extra towels and bed linens, mop/broom/vacuum, extra hangers, laundry basket and things we forgot in Cincinnati) and it was less expensive than I anticipated. The store was well stocked, especially with back-to-school/dorm/apartment items. It was very organized and neat (for a Wal-Mart). Check out was quick and efficient...because we did self check-out. My daughter has been back a few times since I left and has always found what she needed.

So I’ve been shopping at this Walmart almost since they opened……
The ice cream in the freezer section every time I go in is covered in thick frost, so I don’t think the freezers have ever really worked correctly.
The meat section always smells like something has rotted and never got cleaned. The pic I attached to this was of a ham sitting in the meat area.
I’ve had the oil changed and tires rotated at the automotive section….  they destroyed the lug nuts at my most recent visit, so I hope they didn’t do anything else to my vehicle……
I have complained to corporate, but nothing ever got done.

Dec 24, 5:51 pm:  I and a handful of other were stopped/denied access at the entrance of Walmart by Gage and and older man ( bald, glass, mustache). I asked for the manager: A TEam Lead came out , and seem agitated and overly assertive while addressing me the entire time.  I was surprised,  looking for the voice of reason, he was not looking to have any understanding or empathy.

I asked why he was denying access to customers. He said " I want the employees to be ready to leave by 6pm and go home"..     I told him that's fine but why not make the closing time 530pm?  He countered by saying " because you'd be having the same conversation".    I told him "this is a disservice to the customers who came here, relying on  Walmart to have enough integrity to honor the open-close time.

He then says " looks, we're closed". I replied " no you're not:look".   I showed him my cell phone, that showed Walmarts closing time (6pm) and pointing to the current time (5:55pm after 5 minutes of talking). " you are open Nathan but you're denying us access".  And I left it at that.

To the walmart leadership,  Please consider this hypothetical scenario:

Nathan needs get at the airline gate by 6pm, and he arrived with his family at 5:50pm, ( like everyone did today), and they told him they're closing the doors early.  Nathan and his family miss their flightdue to employee making executive decisions,  underminingthe integrityand poloce ofnthe company. .  I'm sure that wouldn't be acceptable....

let's say he goes to rent a car right after that. He arrives to the rental car desk at 5:53pm , and they deny him a car because they want to go home early.  Would that be acceptable?

The customer should have an opportunity to get their needed items based of the open/close times listed.  I told Nathan,  " all I'm asking for is empathy for these customers out here waiting". He counters again with " what about the empathy for the workers".   I say this respectfully, I have empathy,  but, it doesn't seem he has empathy for anyone that was outside.  Customers were happy tonight.

The head store manager was outside the whole time,and she didn't do anything to find a solution.

I strongly suggest there be refresher training fir the leadership regards to integrity, and not msking executive decisions that undermine the company i.e. honor the open-close imes.

Now I and other customers from Walmart are at their competitors store,  and they're keeping their doors open until the actual close time.
WALMART YOU ARE BETTER THAN THIS. .

This review is based 100% on Erin the person who greets you in WDM. She is professional, welcoming and an ideal first impression.  I will go to see her as opposed to the near by grocery opportunity.

Sick of this damn place. The delivery department lied about my items being on sock. End up talking to Mary for her to find my items to add them to chart for me to have to pay twice. Mind u I put my order in soon enough to have a free delivery. Then our conversation ends and now have no money for refund to go elsewhere or my items for the holidays. I'm a member too

Westlake Ace Hardware

Great service! Had an item delivered and was able to stop in and pick it up. The Manager took great care of me!

Very bright easy to walk through. Not hard to find things. Helpfull staff.

ACE has everything. From gardening tools to outdoor furniture, from pipes and parts to paint and custom keys.

Great selection and the staff are great. If you can't find something, they'll find it for you if they have it. You really can't ask for much more.

Love the folks at our Ace! They are always very helpful and willing to lend a hand!

Ace Hardware and More

Always greeted and helped. Great service.  Thank you for helping me with parts for my clocks

Staff is very friendly and knowledgeable. Excellent customer service. Every employee always ask if they can help you with anything. Stores always very clean inside and out front and organized.

Ace is a great local Hardware Store that has just about everything you need for any type of small home improvement project. I've been going here for years and the staff is always helpful and polite.

CHAD and the rest of the crew are ON IT!!! Whether it's a  .10 cent screw or a $399 water heater the service is always the same!! Better selection on several items than the big box stores.
Keep up the good work!

I've shopped here for years since I came here in 08. Pretty much all good until today the grouchy old dude didn't take my word on a price and snapped to go check it before giving to me. I'm an honest customer never had an issue but that tone made me feel like they thought I was shoplifting and didn't value my business. Same guys always a grouch. No people skills and sounds like it's a pain to engage in a little back and forth when shopping here. Probably the wrong business for him to work in.

Target

I find target more expensive compared to Walmart but the quality is better.overall target has more healthy options in snacks and foods. I bought a sleeper sofa from target last time and it broke in 2 weeks. The return process was easy. Excellent sofa in comfort as it had firm seats and if it hadn't broken ,I would have brought another.losts of clearance going on right now ( Oct 15) but inflation has increased prices everywhere. Staff is polite and helpful.

They sold pride clothes for baby’s. Which is honestly In believable. They don’t even know how to talk and you are making pride stuff for them. It is not appropriate and you should never be telling your kids about being pride or encouraging it. Also. The devil made the clothes line. As a Christian I will not be shopping there because for one. The devil is a terrible person and selling clothes that support the devil is un reasonable. And for two being gay+ is a sin. I find that it is not ok to be gay but I won’t change my actions if you are. But supporting being gay at an age where they can’t even talk. And supporting the devil is not ok. I will not be shopping there anymore.

This has always been our neighborhood Target store. Overall, I usually enjoy shopping here, mostly just for fun. If I need something, it is usually stocked. There are definitely times the store seems wiped out and disorganized though, and that can be frustrating. Sometimes there aren't enough check-out lanes open, but I do self check-out when I only have a few items. I like the new Cartwheel app feature for coupons.

Store is a mess.  Employees are incredibly slow at the registers.  Takes far too long for them to scan items.  I mean 20 seconds between scans on easy things scan and  bag up.  It shouldn't take 15 minutes to scan 20 items!  Other employee are not friendly when you come across them in the store.  They ignore you when you are trying to find things.  I am very dissapointed in Target.  They have become a slightly upscale and I mean very slightly upscale Wal-Mart.

A pretty good Target. Really good selection of clothes. Staff were really knowledgeable and helpful when I needed something specific. Dressing rooms were clean, well maintained, and I'd even say felt kind of classy. They also had those cool backwards-close umbrellas that are hard to find!

Cappel's Ace Hardware

Shout to to Andrew, Luke, and the staff at Ace Hardware here. They were nice and helpful. Definitely will be coming back here for all my hardware needs.

Overall, we had a positive experience with this store, except one aspect: trying to return an item which was purchased 3 days ago in at another out-of-state Ace Hardware store. The item was unopened and we presented the receipt, which stated ACE return policy of 30 days.

Andrew Zamzow, the store manager, stated that he does not accept returns from any non-local ACE stores, as the West Des Moines store which he manages is independently owned. When we asked if there is a policy posted in his store about it, he said this is internal rule and "his store's wall is not large enough to post it".

Being a managerial employee he should be aware that any policy  impacting customer interactions with the business should be made publicly available in the store in order to be enforceable. Otherwise the store is out of compliance with the corporate franchise rules (which clearly state 30 days return with receipt), and the store could be penalized for failing to follow them. Not to mention that it is not the best customer service approach.

My sliding glass screen was thrown out without a call.  They said they throw out products after 30 days but failed to communicate that to us.  Andrew was rude and short with us.   Very disappointed with this stores customer service.

Helpful and friendly workers but let’s be real, Nile the shop cat won me over. 11/10

Great help, great people, friendly environment. They have just about everything you may need!

At Home

Wow, this is a fantastic shop for buying household items. I am coming to this shop for the first time.  I was very surprised to see the products here and the prices are good. Lots of clearance items are also available. This is the best shop to buy gift items for housewarming. We bought rug from clearance with good deal. I love flower vases here those are very beautiful 😍. We can get variety of house decoration items. I like visit at home again another one fine day.

Super cute store! Definitely worth checking out for decor needs. I gave it 4 stars because some things are pricey and I found a sticker under another sticker....and the bottom sticker was a lower price. Wish I had taken a pic of that.

The ride on carts are always dead. Being disabled makes it impossible to walk around the store. Out of the ten times I have been there in the last year nine of those trips left me stranded in the store. Had to have stranger get me a new cart. That cart did not even make it to the check out. I left everything I was going to buy and left the store. Employees saw me struggle and did nothing.

Love the huge product selection & most prices are good. Wish they could staff a 2nd cashier to reduce long waits.

Trader Joe's uses a bell any cashier can ring so customers can tell someone cares and is calling help.  Best to come up with a way for everyone to know you are responding to the queue.  Just having a PA like Hy Vee puts everyone on notice help is coming, makes sense to wait instead of going home to order on Amazon instead.

Since almost everything in this store is made of plastic or some other cheap synthetic, the smell is overwhelming. After 10 minutes, you'll have a headache from all the off-gasing.

DoorDash got my address incorrect and these amazing workers came and brought me a new order!!!

I genuinely enjoy shopping at this location.

The c/s skills are on point (i.e., smiling faces, greetings, and always asking whether assistance is needed in finding anything).

Pricing is more than fair for quality of the products offered!

I grew up in Norwalk...this place has the service of the good old days.

Went to this store today and it was my first time there. I needed some washers and pipe tape. The two gentlemen who helped me were very nice and helpful.I will be a return customer!

Great store with nice selection.   Staff is always very friendly.

Most of the staff are very pleasant. Some are too talkative and spend too much time looking at products while they are scanning them, because they find them interesting. I often get double charged for an item so I always check my receipt now. And at this time stock is very low or out on a lot of items.

Just really going down hill in customer service all around. The employees are too busy chit-chatting to do their jobs correctly. the photo department can't keep orders straight and then still can't walk the photos to the front desk after "they couldn't find them". Super disappointed

The most truck-friendly Wal-Mart I've ever visited - there's even designated parking on the north side for maybe 15 trucks. I went inside to shop, and thanked several employees for giving drivers a place to park, and was told "We appreciate truck drivers", and that trucks are welcome to park overnight. I almost shed a tear. A stark contrast to many Wal-Marts across the country that are taking the opposite position, probably due to the small percentage of slob drivers that ruin it for the rest of us. This location is taking care of drivers - let's return the favor!

What I like is that it has parking for a big truck. If you park your big truck please be respectful. I don't want them to take this away from us. Great people inside. Nice selection of cheese. The baguettes are awesome. Angus beef, filet mignon, all kinds of fish. Thanks.

It's a great stop for truckers. Right next to a truck stop and they allow truck parking. They don't have Walmart's new microwave ready meals yet but the deli always has some great options

Professional Music Center

Great store, very helpful staff. I've been buying strings and getting minor service here for a while, and finally decided to buy a higher end acoustic.  Staff were extremely knowledgeable and helpful, letting me play any/every guitar they had, with no pressure whatsoever to buy.  As often happens, I had a couple guitars in mind but ended up falling for a different guitar once I tried them all in person.  I now have a Larrivee that I will play for years to come.  I highly recommend this shop.

I truly love this place. Trent Litten and his staff are very helpful. If they don't have it on hand they are more than happy to order it for you.

Whether you play Acoustic guitar, Electric, Bass? They have it. A wide selection and upstairs an Acoustic Guitar room for players with more experience and expensive taste.

Shop Local. You'll be glad you did.

Great guitar shop! Stopped in on my way through town needed a power supply and an adapter. Super friendly environment with a nice selection of gear to suit just about any needs.The dude even pointed out I had a mono adapter when checking out. This was helpful since I needed stereo saving me later frustration as I was able to grab the right one from them. Not only do they have the goods they were looking out for folks as well!

This is the best staff at a music store in my experience. They answered all of my newbie questions with zero judgment and bent over backwards to give me a good deal on the guitar I got. I could go on and on, but this should be your music gear go-to if you live close enough to the Des Moines Metro.

Excellent store! I was given top dollar on my used equipment, great customer service ,great help with Eli’s guitar knowledge! Highly recommended! Thanks Professional Music Center!

This is has to be the busiest WalMart in the state. Parking can be a difficult. It is pretty easy access off the interstate. Can be challenging to find an associate for help. They all seem to be in the self-checkout area.They have someone checking your receipt when you leave. I never stop though. They have cameras and associates watch as you check your stuff out. I never stop. I’ve used the curbside pickup and it was pretty fast. They usually have at least one option for what I’m looking for. Produce is pretty basic and not always the best selections.

I have never been treated so badly by a team lead! Was there Thursday around 530. And had a decent cart of things.  Waited in the self check outs and then after finally checking out. My bf was trying to use his 15 percent off coupon.  It wouldn't work. The cashier came over. Couldn't suspend my transaction so had to cancel it , she took me to her team lead.  All she had the audacity to say , many times,  you need to just go wait in the line. Said very rudely  I explained I already rung up everything, but it got voided , again she said you need to go wait in a checkout lane , if you don't like your job find another oe..  extremely rude!  Don't know her name but started with a C..  will not go back to that location. No reason to be disrespected, could of been more professional.. I was thinking of transferring to that location  but no thanks

my friend and i went there for a girls day prep trip and Timber was working the check out. She was amazing! usually people are sulky about self checkout workers but she made our day so much better from the amazing attitude she has! such a bright employee and it was much appreciated :)

They got me on 2 accounts! They never fix charges that they have charged the wrong card constantly!!!!! I have 1 leg and just had my big toe amputated and said I need to come into the store and they never have carts for me to use much less any one disabled!!!!

Very helpful Employees with great customer service. I’ve been to a lot of Walmarts and have not received customer service like I did at the Windsor Heights store, It also seemed pretty clean to me. I’ve seen a lot of other stores with trash all over the parking lot and trash inside the store and cluttered. That was not the case here.

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