Wigman's Ace Hardware

Customer service are great. Personal mom and pop store that been serving Mobile for years. This hardware store is an great place to go for home projects from lumber bug spray, vacuum bags,  tools, paint etc.

I can't say enough about these people. The cashier's are always kind and courteous.  The staff is extremely knowledgeable and helpful.  Unlike big box stores where you can't find anyone or 90 percent. Don't know what you are talking about. Definitely support this business.  It's businesses that hire people like this that we don't want to lose in our community.

Jeff was awesome and very helpful. This is by far one of the best Ace hardware stores I have ever been too. Also didn’t there was so many different types of nipples.

Well, I stopped in to buy some bait for fishing and was helped out greatly by an employee and a customer. They told me they didn't sell fishing bait (I could understand for this location as they mostly sell lumber and building supplies) but, instead of leaving it like that, they told me where to go buy some going above and beyond. I changed my rating from 4 to 5 because of that alone and I recommend going to this place because of the service and reasonable prices I saw for supplies.

Great prices!! Very helpful and friendly staff!!

Ace Hardware & Rental

I went in to return an item and Jim (who I think is the owner) was rude to me about it, making accusations about my intent and speaking to me disrespectfully. Ultimately he did give me a refund, but in a highly unprofessional manner. If he did not want to give me a refund, he could have just said so instead of doing it begrudgingly and treating me poorly.

They do not cut keys brought to them unless purchased directly from Ace Hardware. Brought a family member’s 2014 Chevy Cruze key fob to match (for a spare key). They would only allow me to purchase a key fob from them for $109.99, citing “legal reasons”. Referred me to a third party key cutting service. A bit silly but policy is policy. Website should be updated to state as such if such is the case.

Nice medium size hardware store. They tend to have good service and most what the typical household needs.

I shop here occasionally and consistently see helpful and knowledgeable employees.

Attempting to find lightbulbs for a new lighting fixture, there was a person high on meth walking strait towards me while a customer service person was looking up stock.  The owner asked that person to leave and apologized.  They had the bulbs but their computer system was not working.  I could have ordered the part on Amazon for two dollar less per bulb and not had to deal with people at all, but it’s good to support neighbors.

Ace Hardware

There was a little feminine man at the register that was too busy jiggling beans into his mouth to try and check me out. Employees can’t do simple things like click buttons so be weary when coming to this location.

Very nice they try meet your needs to the fullest. It has a very at home mom & pop feeling while  having the selection of a big box store.

This is one of the best hardware stores I’ve been to. It’s always extremely well staffed with people who are knowledgeable, fun to talk to and willing to help. The prices are a high on certain things compared to home depot but it’s well worth it for better service and neighborhood feel! Support this place!!!

Ace is the helpful place, unless you need to return something they don't stock (even if it's an Ace branded item!). Then you're expected to return it to the original store, no matter how far, or find another one who stocks it. This is supposed to be a benefit of a franchise - a uniform experience. But no, they are all "individually owned and operated franchises" (as are all franchises, as anyone having taken one business class can tell you) and will heavily lean of this false premise to deny your return. Be smart, go to a store that has uniform and sensible policies across all locations like Home Depot or Lowe's rather than be expected to know the ridiculous rules they set up at each store without telling you until after the fact.

I came to get a hose here with my baby today and the customer service staff and cashier were so welcoming and kind. Complemented me and helped me because they saw I was carrying my baby. I highly recommend this ace. I wish I knew the staffs name that assisted me but you guys are awesome!!

Walmart Supercenter

This place changes there policies daily. Was not allowed in with a clear small backpack. As other customers roamed freely about the store with backpacks.
Also women with large handbags are allowed??
I'll never shop Walmart again...ever

You have to ask for help because EVERYTHING is locked behind security glass and then they want to walk me all the way to the register for my $9 ear buds. Seriously?
Treated like a criminal. A petty thief. And if I wanted to steal your ear buds I could just walk off after you left me at the self checkout. I promise you would not stop me if I was determined to take your cheap little ear buds. I would not let your rent-a-cop 5' tall woman or the old man touch me. But, I digress.
This Walmart feels like you are an inmate. I will not be back to this location.

Man I'm telling you that shopping is stressful enough without needing to worry whether or not I'm going to get bitten or attacked by someone stupid dog. You guys let some lady in with two chihuahuas who aggressively barked and growled at every single person that walked by. That's freaking ludicrous. Those dogs are survived a long time without shopping in Walmart I'm pretty sure they can get by today as well. I attached the video for your viewing pleasure are you kidding?

Went here after the walmart on Bell refused to change my oil. This walmart had no issues. They were busy, so we did have a 3 hour wait. But honestly, it's because other walmarts are being lazy. So good job, Northern walmart, for working hard on a heat wave warning.

I found out at the last minute one of my grandchildren needed a Secret Santa gift and a VERY SPECIFIC gift... right before Christmas! And to our great fortune, this Walmart had one... AND did curbside pickup.
Easy peasy. Ordered online for curbside. Got the Marshmellow "thing" and I didnt have to stand in line (I am handicapped and long lines are not an option for me.)
Thanks for keeping us older people safe and out of crowds when our immune systems aren't strong enough to ward off all the viruses out there!

We felt singled out. The guy was literally hovering over our shoulder as we were checking out. We have no need to steal. As we were exiting there was two ladies checking our receipt. One lady said there's only 1 juice listed. I showed her we paid for 2. She said she didn't see the jug on the receipt, I had to point that out as well. If you all are so concerned with theft, you should hire more cashier's to do the job.

We are native American and felt that we were singled out because of the color of our skin. As my husband loaded up our items. I went back into the store and there was no one at the door to check receipts. Our friends didn't get there receipt checked either.

This is the most uncomfortable visit we've ever encountered at any Walmart. I feel it was racial profiling. So NO, we will not recommend this Walmart to anyone.

On another note, half of the lights were out. We had to use our phone light to look for items. Very inconvenient. And they had no more jugs of water.

This is probably the best stocked Walmart I've ever been to.  They have EVERYTHING!!  Wide variety of items.  Very clean store. Best selection of Blackstone products here too.  I even found a few clearance items that were too good of a deal to pass up.  This is certainly the place to shop in sierra vista.  Nice selection. Of local items from U of A too!!  I hope you enjoy this review.  Click "helpful" if you read this.  Thanks 😊

This Walmart hits all the marks for what you’d expect from the retail giant: wide selection, decent prices, and overall convenience. Early mornings can be a bit of an adventure, though, with some questionable vehicles in the parking lot that seem like they’ve been there all night. Just something to be aware of. But inside, it’s business as usual with stocked shelves and helpful staff. Solid four stars for consistency and reliability.

Today I went at Walmart at sierra vista to do a phone return, and they wasn’t able to do it even in the receipt you can read return or exchange, terrible customer service, I bought the phone on April 19/2023 and the receipt you can read phone may be returned for refund or exchange with receipt within 14 days guess what I try to get my refund today may 1st not even 14 days yet they don’t do it. I ask an associate in electronics he try to help and then a couch came over she said there is nothing she can override and the the guy from T-Mobile said he I’ll do it, he was helping other of his customers and it take long, but patiently I waited at the and he try to do my return and he can’t do it neither. Totally i waste of my time.

To many automated machines and no personal services.  They seem to like customers doing the work and not hiring people who need jobs. Also, the team shopping for online orders you can't get around. Last week the Employee wouldn't move cart for a customer in a wheelchair let alone help her get an item off of a higher shelf tan she could reach, so yes, I helped her.

Aisles are too skinny for how busy it is, it's not clean, they don't have a great selection of food, the prices are higher than almost every other grocery store, the parking lot is awful, and one of the employees gave me dirty looks for accidentally bumping another cart with my cart (it was taking up the whole self checkout aisle). I've never hated being in a store so much

I've always enjoyed my trips to this store. Their selection is always really great plus I can do grocery shopping at the same time! The restrooms are always clean and the help here is always excellent. It takes awhile for checkout but that's true anywhere. Good job! Keep it up!

Service was good and clean areas. Workers presence was adequate to ask for where items are. Sheriffs on sight which is sort of comforting. They like my dog so I give them a 5 star due to all of the above.

They used to be amazing, letting me charge my phone , I have health issues, so they were letting me do I could keep my mom informed of my well being,I would give five stars for that, but recently the cops told me I couldn't anymore, they did not even want to walk in n verify my situation.

Usually has everything I am looking for at reasonable prices. It would be nice to not have to wait to get things like laundry detergent unlocked. They really need to take action against the thieves instead of the paying customers.

What a great experience! My first time going to this particular Walmart . I went to the indoor and outdoor section and all 3 employees that assisted me were awesome, friendly, and it was really great having excellent customer service. The cashier, he was great, the young lady at the door who helped me with grill stuff😁and the young lady working on the floor who helped me with skewers such a great staff!

It’s very friendly and pleasant here I’ve made some friends and I made the local associates that know me well, being disabled, and don’t even have to ask for help people just come to you and ask you if you need help reaching an item off the top shelf. Even other customers will even stop to help you out. This is one of the few WALMART that has an exceptional experience as a customer and feel great going to. Other people may have bad experiences, but I haven’t encountered one yet.

I've never done pick up at 7am before and it was so convenient!!! I was slightly panicking because I got there early and the app doesn't let you check in before 7am. BUT it was overall great. And very fast!

Getting my Oil change. The wait is unfortunately 1.5 hours. Sometimes they say that but that seems like a normal thing most auto shops do. They raise the wait time so that when it's done sooner then everyone is 😊 happy. They have one bench in which is occupied by an older women in her 80s but has the looks of a lady in her sixties! Right on Lady. Anyway I'm sitting on a pallet that is actually really comfortable. So my experience was overall very good and the girl working the Automotive Counter was awesome. She had a can do attitude the whole time.

Adopting the latest technology of self-checkout has been no problem for me. What has been is repeatedly being identified as stealing merchandise by not scanning it, but rather placing it directly into the bags. I understand the need to prevent theft by videotaping transactions, but each time the machine has been wrong. To make matters worse the store employees state the machines do not make errors and then proceed to count the items in my bags. When they see that everything was scanned, they offer no apology. When I have complained to the employees, they say Walmart managers have threatened them with being fired if they do not take this approach. Stopping store theft is good as it impacts how much we pay. Confronting honest customers based on false information, calling them liars and threatening employees is not the way I think Walmart should be implementing this new technology.

Barry's Ace Hardware #2

I came in earlier and Isabel helped me she was very professional , kind and courteous. It was an absolute pleasure to be assisted by her

Part two
I came back an hour later because I lost the initial product I got from her and I was assisted by Andres he was also polite and courteous. I didn’t remember sizes and type of the product earlier so I asked Andres if I could see if Isabel would remember and he said yes so she came picked out what I got an hour ago and I was completely satisfied with both of the customer service agents. So kudos to Barry’s Ace Hardware for having two great customer service representatives

So I enter the store I showed a picture of the item they carried to the cashier. She had long black hair. Oh that would be in aisle 8. I said it was electrical lightening. Well I went down to that aisle well it wasn't  there only spray paint.  I then followed my instinct  went to the electrical aisle and there is was.

As I was checking out. Hey can you help cover for me they called me over an hour ago and you know I was busy. I don't remember why they called me. Said the other employee. The cashier then said I don't know what they wanted I had my earphones in.

As I walk at the door the young man said to the lady with the poney tail where have you been I have been calling you for help over an hour ago.

I get it people go to work for a paycheck.

But how does this show team work or how does this help out the consumer.  I do love Ace hardware. But you have to do better than this.

My husband and I are of Hispanic ethnicity,and granted were a bit dusty as we just got done recycling some scrap metal, we didn't think we'd be followed around by what seemed like every working employee in the store. Nor did we appreciate being asked several times if we needed help/if there was something we were looking for as we answered clearly and politely no that we were just looking around.(it's a small small store you could hear the answer no matter where you are standing.) We honestly werw just killing time as we were waiting on our pizza that we just ordered. Unfortunately we did find a couple of things that we needed for our trailer and jeep. Again we had just cashed out from recycling so we had plenty of money. I refused to purchase anything from that ,what seems to me as a racist stereotyping retailer. There were plenty of customers in the store but none being treated the way we were, and I am disgusted with these people. It's so sad that now in 2023 that people are still experiencing situations such as this . Shame on you ace hardware I'll never come to this place again and I highly DON'T recommend this place

I wanted want to take the time and thank the employees at Ace for their assistance. Justin and the crew helped me out yesterday around 4pm to fix my daughters window. They made me felt welcomed and helped me build my daughters window. Thank you guys will see you guys again!

I go to Ace when I need help because the big stores have no help or input to offer. Everyone that I've rldealt with at ace has been extremely helpful and goes the extra mile to help their customers.

Awful customer service. The young lady (staff member)with long curly hair greeted "Do you need something?", as I walked up to the register to get duplicate keys. She stood in front of the register with her hand on her hip looking at me as if I was an inconvenience to her. I responded, "Yes, I need assistance." She says, "Well what do u want?" This is horrible customer service. She needs to be trained on how to greet and speak to customers.

Aleida in the nuts and bolts section was amazing! She helped me for about 20 minutes to help me get exactly what I needed! Dawn at the front check out was also very sweet and nice to my wife and I. A great experience at this Ace location and such a great staff!

"Dawn/Aledia, you are both great! My wife and I appreciate all you do and thank you for your help!"

Mustache guy in the Screw aisle was too busy listening to his music on his phone to answer any questions verbally and literally would just point.

I needed help with a replacement hose for a propane heater.   Someone started to help me within 2 minutes, and we had everything figured out shortly afterwards.  Overall great experience!  :-)

Great customer service, purchased two stainless steel bolts and they both snapped in the half, returned and got free replacement with grade 8 steel bolts.

I wonder how the presidents and CEOs of these companies, meals look like..  walmart made 153 billion in profit this year (Ending in 2023). They are putting 9 billion in store face-lifts. Not because walmart has the worst selections and quality in food and furniture. Flower, vitamin etc selection is a joke. The frozen bags of chicken nuggets etc is a good idea but in true walmart fashion, has the smallest openings possible to pour the food out. Employees don't say one word to you when ringing you up aka pretty awkward for me and or just rude etc. I don't expect anything less from a kid nowadays working at walmart. The amount of employees just walking around compared to the empty registers is mind blowing on a daily basis. Store opens at 6am, no one on registers until 8 or 9am 👌🏻. We live in Maryvale so its another hassle for us paycheck to paycheck peeps. 👏🏻 Stores are always messy, dirty with milk stains on cartons/ refrigerator doors. You can tell in any walmart, they only care about profit, period. Especially the "Grab your attention" useless garbage you buy on an impulse and the beyond extra security measures now. 👌🏻

This Walmart uses to be horrible back in the day, now a days it is so nice, clean and always having new items for me to snag up! Especially when it comes to laundry soap and they now have a great value laundry bead's! Smells amazing !! They really have cleaned up the place check it out for yourself ✨🙏 Thank you Walmart for overly  meeting my expectations!

P.s. these are some great items I have recently gotten from this Walmart specifically👍

The store is clean, lines are never too long, employees are friendly, and most important self checkout is  accurate however doesn't invade your space excessively , so that makes it comfortable to scan and go.

This Walmart is special, it has a build-a-bear inside, we found a lot of neat items in stock here too 😁

I went straight for the clearance area. Chopped logs for 6$+. Christmas decorations 50% of price. I purchased a sticker package. 49¢. It's for kids. Yay!. Holiday wreaths, Christmas hangings. And door decor.

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