Paul's Ace Hardware

Today I encountered Frank at Ace hardware, the rudest man I've ever met in a customer service environment. He was called over as a "plumbing expert", since we had questions and didn't know exactly what we needed in order to do the repair.
Frank was immediately rude and impatient. In about 2 minutes time he threw down the pipe he had in his hand, said if we don't know what we need then he was leaving and that we needed to make up our mind. If Frank knows absolutely nothing about plumbing, he's simply needed the state that. I've worked in customer service for years and I would never dream of treating somebody in that way. Zero stars for Frank. If you hate people and know nothing about tools or hardware you should not be working in customer service at a hardware store! We also heard him being rude to another customer as we were checking out.
On another note, Brandon, the store manager was fantastic. Extremely helpful. Thank you Brandon! We might actually come back because of you. Hope to never see Frank again!

Just wanted to remind everyone how awful of a store manager and person Brandon is. You really have to feel bad for his employees because I know most of them work hard and are good people.

Update: They’re not personal attacks, they are true. I feel like your customers should know about how treats employees and customers in general.

Also, I did tell you previously about Brandon’s poor attitude but you didn’t care so I thought reviews would be helpful.

Have a great day.

Worst ace hardware in the country Nov 7 2003 10:am cash register #1 chris the older lady 👵 would not honor military discount she said you must show identification so we went all the way to the car to go all the way back in to be denied 😀 unbelievable will avoid this establishment aswell I encourage veterans to choose a different ace hardware 👍

I have never been more insulted in my life by staff at any store. Before I even got in the door I was rudely greeted by one of your employees. Or should I say not greeted. Then he got on phone/walkie talkie and told inside employees to keep an eye on my associate and me.  We asked where we would find irrigation supplies only to be
watched by two employees standing at the end of the aisle. Then one came down to where we were looking and was very condescending in his attitude. Never once did he ask if we found what we were looking for or if we needed help.
I am not a thief I have never been a thief. I have spent thousands of dollars in that store. I will not be spending money in your store again

Paul's Ace Hardware in Fountain nHills, AZ, is our go-to place, whenever we are in need of anything hardware-related or when we need advice or a helping hand/fix-it person.  The people there are always very friendly and helpful.  We can't recommend it highly enough -- five stars, all the way!  Thanks, Paul's, for employing such great people!

Sawtooth Door Company

Although I wasn't able to find the specialized hinge that I needed at Sawtooth Door, Judy volunteered to research it for me.
She was able to find the name of the hinge and direct me to places that would have it. I really appreciated her willingness to help me in that way even though I didn't ask her to do it!
Marsha Atkin

Not sure how they stay in business.I try to support local business. However, $268 for a door that is $48 at Home Depot or Lowe’s isn’t going to work.

Walmart Supercenter

The guy who helps you with your pick up was super sweet n helpful! It was my first time doing the curbside and I didn't know where to go. But he wasn't rude about it and showed me exactly where n what to do.  I will definitely use that service again at that store!

About what you'd expect from a Walmart. Decent prices and selection. During the Covid 19 peak I got used to the online shopping and curbside pickup and have mainly not gone back. The software is pretty easy to use and the associates at the curbside pickup have universally been friendly and efficient.

I don't usually have a problem finding things in the store, tho they move things around a lot. Mostly the associates are very helpful. I love that the store provides free pick up, very convenient , no complaints. Some stock takes long to replenish like pet supplies.On the whole I am happy with them.

Love the store and all the staff. I have been going to this store a long time. There have been some newer staff that don’t seem so friendly. You walk in the store and the front end staff look so sad and bummed out. If your staff is down it brings the mood of the store down.  The front end employees are so helpful and nice. Lead Lisa is so nice and lynelle sorry if misspelled are awesome. Lead Michelle I have witnessed being really snappy to staff and even customers. I was in the store for 20 min waiting for a manager and they said she is in and out of breaks so I just left the item and went about my day. I am in this store almost daily and everyone but 2 people I have encountered are amazing. Please the rest of you keep up the good work. And the others remember to not be mean to your employees because when they are down the customers see it and feel the vibe. Have a great day just wanted to make the store aware.

Overun with snow birds who clean our shelves off by lunchtime of some of our favorite prodocts, and have no real geographfical or emotinal attachment to Arizona, and clog up Apache trail blvd. in their vehicles. Californians here are not a plus either. The in store personal are pretty good after all said and done.

Franklin Building Supply

We used Franklin for most of the building supplies in our new home. Framing package, flooring, cabinets, doors & knobs. Brenton was great to work with. Flooring was quoted better than anyone else in town and the install was perfect. Loved the choices. Doors- Alex is awesome!! easy to work with- great follow through.  There were some issues with the cabinets but I honestly believe that is all resolved, I would continue to use Franklin for any future builds because the customer service was above and beyond to make things right. My understanding is there is a new design center for one stop shopping.

Customer service is exceptional!   I’m a DIY person and recently completed a large backyard deck with multiple levels, stairs, rails, etc.   Needless to say the folks at Franklin were fantastic and helped me every step along the way.  They were accommodating during my many trips to the store even during the COVID-19 shutdown.  Can’t say enough good about the selection of deck materials, knowledge and friendliness of staff (shout out to Scott), and my overall positive experience.  I highly recommend them to everyone.

Buyer beware!
I ordered windows and they were measured wrong and ordered wrong and the management in Twin Falls refused to take the responsibility!
Again, Buyers beware, you have been warned!
Please take your business elsewhere!

The customer service was awful. They never answer the phone, they kept me on the hook for weeks on products that I needed ordered in, and then finally told me the product had just been there sitting for awhile, everything is marked up compared to everywhere else in terms of tools and supplies (Amazon and home depot were way cheaper), and they totally lied about being able to price match. I asked them to price match some thinset mortar and they refused because I found it at a store in Pocatello for way cheaper. Not wanting to drive out there and seeing that they openly advertise that they price matched I asked them to price match and they said that they wouldn't because the price was too far from their own price. Doesn't that totally defeat the purpose of price matching? Don't lie to people about price matching. I ended up going to Pocatello and ordering other things from Amazon. Just do that, these people can't pick up the phone.

Went in for flooring and the inside person was okay.  But the install never happen.  We were treated like we were a inconvenience.  Never asked about a timetable and wasn't told that everyone was on vacation for a month so we went to rocky flooring and are very satisfied with them.

Karsten's Ace Hardware

The staff is mostly friendly and supportive. Although, don’t try to buy paint when the one person who can mix is out. I went there today at 3:15 for samples and no one could help me. Better call in advance if you need paint!

Helpful staff. Good selection for a neighborhood store.

This place rocks!! The location has friendly, knowledgeable people and hard to find specialty tools and hardware. Was looking for a pop-rivit gun. They were the only hardware store around that had it in stock. Good selection of fastners too. Try them out. Much better than the big box places

Always have what I need with out having to spend hours in the big box stores

As always great place to get things done for yourself! Great staff and very excellent inventory!!

Thank you for allowing a safe area for truckers to rest. I was able to get my shopping done and be down for my 10 hours. So very convenient.  God bless you.

They do a good job on keeping the store clean. They could use some improvements in the parking lot and some new carts though.
Added 7/23/23
The store cleanliness has really went down. The bathrooms especially.

This Walmart is horrible! Shelves barely stocked! Rude employees! Rude general manager name David! Horrible to their employees, accusing them of stealing when they're not because everything in the buggy is on the receipt and a lawyer will be called!!! DON'T SHOP HERE!!!

My experience with Thomas at curbside pickup was hands down the best I’ve had. He was so friendly, quick but not rushed, and very attentive. 5 stars for you, Thomas! Keep up the great work.

If I could give negative stars I would . You start shopping and the shelves are half empty . If you ask for help the staff has no clue where to find the items nor care to try to find a way to help you. It's like you are troubling them to stop the personal calls or text they always seem to be on . You tell the managers and they seem just as annoyed bc you asked them to look into it . We might as well stock the shelves, check ourselves out, and don't get me started on the conditions of the restrooms. Customer service has definitely gone out the window in 2023 . This is what happens when there is no alternative to shopping. I personally can't wait for Publix to open up in Alexander City. I just hope they can find people who want to work. The ones at Wal Mart act like we made them take the job.

It's really clean and well taken care of. Well stocked and plenty of choices to choose from. Groceries are a little overpriced but a really huge selection. The clothing section has a big variety and even has sports shirts.  The Bama shirts could go, but the Auburn shirts are excellent and of good quality. The staff was extremely friendly and helpful.

Found everything easily, store was organizedand clean, and employees were actually helpful at this one unlike Millbrook. One less star because I still dislike having to check myself out, a cashier or two should be available.

People in deli are rude and must hate their job. They do not acknowledge you when you walk up. We have been shorted on our food but charged full price. They act like they are doing us a favor just by waiting on us. We do not plan to go back to this deli

Visit here frequently. I'm always going late at night (9-10pm) and it's a little disappointing. Due to it's proximity to the interstate vs. the other Walmart in our area, they are constantly out of items for which I am looking at those times. The store overall is clean and maintained. They have roving security, which is both comforting and slightly disconcerting at the same time. Suggest that one tries earlier in the day for maximum availability of items. All the employee interactions in which I have been involved are all positive. The employees are helpful. A negative was the complete removal of the cashier and replacement with self check out almost exclusively. (They have 2 cashiers that are almost never open) The reason I consider this a negative is that the average age for the normal customer at the store seems to be a little too aged to use a self check out effectively. Thus, the lines during the day tend to be lengthy.

Love this Walmart. Sometimes self checkout is more convenient and quicker but sometimes I don't want to scan a cart full of items....need cashiers

I hate this Wal mart the inventory is never correct. Most of the staff is rude and unhelpful you can never get a cake from here unless it’s so far in advance. All I needed was an all white small round cake. They literally have those ready to go for cake decorating already so when the bum bakery lady wouldn’t even try to accommodate. They don’t try to give any type of customer service. Don’t get me started on pick up services. If my order isn’t wrong I’m waiting hours for it smh. I’m just so sick of this store and the terrible attitudes and produce. I will continue to take my money and time to target. They make me feel welcome and my order is always on time. Please don’t go to this Walmart it’s the worse.

I am not a Walmart fan. However, like most, I still shop with them. This store is one of the best! I appreciate the friendly greeters and the friendly, brief conversations I have when picking up my orders.

Seemed nest and organized. Ofc it seems everything is self checkout now. They want you to scan it, bag it and pay for it while they snap chat or Facebook on their phone. Then they wsnt you to give 5 star rating, while raising prices. If I gotta do all the work, prices should be cheaper.

As others have mentioned I DO NOT like going to a store and grabbing everything that I need just to bag everything up while staff stand there checking their phones for social media notifications and texts notifications and check myself out. This is one reason why I hate going to stores now. This is the main reason why everything is going up because they’re paying AI instead of actual people to work which would be cheaper in the long run IMO

They have been out of baby formula for more than 2 weeks.  Utterly ridiculous that the largest retailer in the world cant get stock in.  Also the check out situation is abysmal.  Almost completely self check out now, and somehow only about half of self checkout lines are turned on.  Why even have it if its not gonna be used?

Great place to buy grocery in the area around my vicinity and i needed some selective items from the store so the service was astounding. The people are friendly in spacious environment with 1000s of items to choose from in home or household or outdoor material.It was clean with many people working and the store also has a self checkout but I went with a family member and went to a registered occupied by a cashier. She was nice and very casual.I paid for my things and left.

OMG don't get me started.. almost 6 hours to finally leave waiting for new tires.. I had them ordered in advance and didn't receive a call letting me know they were in.
I called because it had been just over a week, oh yeah, they’re here 😐 I literally got out of there almost an hour after closing time.. that was 2 hours ago so I'm still kinda fresh irritated 😡
And BTW, the price I was quoted when the tires were ordered was NOT what I paid.. WARNING FOR FUTURE TIRE CUSTOMERS!!!

Came up to have my mom's tire changed and needed up waiting 2 and a half hours for one tire. Normally wouldn't be mad but I saw some guy doing push ups just randomly in the shop and the manager just watching him? Couldnt they have just worked on my car and worked out at home instead of wasting everyone's time? Will definitely be going to OS walmart from now on. The auto department definitely needs more supervision

Had to get dog food. But they were out, like most stores these days. Retailers cannot get the products needed on the shelves or what? In retail my ol bosses taught me .. you can't sell it if you ain't got it. Most items are not perishable so it's hard to understand why you can't find a loaf of bread at 8:30pm. Anyway Walmart will always win  I guess when they cut wages and hours instead of prices.( I hear) and please shoplifters steal and keep us paying the bill. Sad. But not Walmarts fault noore than DJ, Family Dol, or any retail. Moms and dad's teach their children how .. it goes on and on.

The pharmacy here is TERRIBLE.  Called the automated system and the recording stated my medication would be ready “by 4 pm”.  I called again to speak with someone before I drive there, they state that insurance won’t pay and it is over $300.  I told them that I still want it filled and I will pay out of pocket.  I head to the pharmacy and arrive at 3:45.  They state that my medication will be ready in 45 minutes but I will receive a text message.  After 55 minutes, I head back to the pharmacy to check the status.  After standing in line for 20 minutes, the pharmacist states that it is too early for me to fill my medication (which was incorrect) and that they need to speak with my primary care physician.  It is after 4:30 at this point and my physician’s office is closed.  The next day I contact my physician’s office with this information and she states that the pharmacy told her they don’t even have the medication and will not have it in for two days.  Is this real life??? How many times can errors be made and misinformation be given before someone is held accountable?  I, myself, am a healthcare provider and find that my experience with this pharmacy is reminding me of the sad state of affairs in healthcare today, especially in the state of Mississippi.

Great place to find presents for friends and family! I got a book for my brother and he loved it! I might just get these plushies for my over-obessed friends!

Associates aren't very friendly, let alone  helpful when asked where something was in the store. They should also be told to quit chewing gum. The store had an awesome selection of items. The beauty items were crammed in. No one other than customers were helpful for being in a wheelchair.  Thank goodness my daughter was with me.

Wish I could give negative feed back. Someone put a shopping cart into my bike. I was even parked next to the police parking spot so I know no one parked there!

This store is amazing! I found everything I went for and a few extras I really didn't need. There were helpful employees everywhere. Eager to help! Very clean and well stocked. I will definitely come back to this Walmart on my next visit to Twin Falls.

I live in a camper which I love but... I just got banned from this Walmart. Not even kidding. A little over a month ago they gave me a notice that I can't park overnight so I stopped parking there and started parking by the bridge or at my work place instead. This morning I went there from my work place to get some things and then I waited for my doctor's appointment which is across the street. I was only there an hour and a half when they had the police there to tell me to leave. I can't go back for a year. I didn't even park overnight. Definitely won't be back here again.

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