Prescott Valley Ace Hardware

I'm just a little incensed right now as I write this review, I purchased some garden supplies and there selection was limited because it's November (understandable).

I purchased the last two ceramic pots and matching saucers plus a few other items.  Anyway, the saucers were stained and dirty and I asked if I could get a reduction because of the condition that the saucers were in.  I got a resounding NO, it was a small request. Like I said I purchased several other items my purchase total was $88.38.  There was a time when custom satisfaction meant something.  It just ruined my afternoon and I will never shop at ACE Hardware again.

Ace Hardware used to offer legendary customer service. They use to also offer a vast selection of harder to find items the box stores would never consider carrying.
That included Prescott Valley Ace Hardware, but in the last ten years the customer service has all but disappeared, in large part due to the employees knowing little or nothing about the products and showing little interest in helping.
It's also unfortunate Ace has chosen to peddle overpriced brands like Yeti, Stihl, and Traeger when their overall prices are already higher then the box stores.
To make matters worse, they recently changed the layout of the store, although for some reason they never finished the remodel. Not only is the layout illogical, with the hardware section being separated into two sections for instance, but the departments are smaller and the selection has been cut back. If they insisted on relocating the open stock hardware they could have at least moved the rest of the hardware section to the area directly adjacent. That would have provided a perfect place for counter height drawers and bins with  plenty of space for filling out the parts bags or working out the needed hardware for a current project.
I doubt it's a coincidence but the section selling overpriced grills and fluff is now twice the size.
Sadly, other then the occasional hard to find item there is no incentive to choose Ace over Lowes or Home Depot.

Popped in to get some keys made. Customer service here is top-notch. (Not like home depot) shop local

Poor customer service experience. An employee said I could not return some merchandise, even though I had my receipt and it was less than 24 hours since the purchase. I ask to speak with the manager. The employee then tried to get an another employee to gang up on me and join the discussion. After repeatedly asking for the manager, I was taken to him, but the employee hung around and wanted to keep arguing. I finally got the employee to leave and stop trying to bully me. The manager heard me out and did allow my return. What an ordeal.

Did a great job of cutting a number of  keys for me. All worked. Pleasant and helpful unlike Lowes and home Depot where it is always hard to find someone to help you.

Walmart Supercenter

I wish I could give this poorly ran establishment a negative ⭐️these people are the absolute worst. I’ve been waiting in pickup for an hour. I literally had to get out my car and walk in to speak with a manager. I absolutely understand why people shop at target…this Walmart is a hell hole an should be shut down…I hope the powers that be read this…you really need to do better…a Aldi is opening and I hope they close this Walmart down…I can assure you I will absolutely be shopping there..DO NOT EVER GO TO PICKUP…THEY ARE LAZY IDIOTS..NO CAP…NEVER HAVE I EVER EXPERIENCED THIS LEVEL OF UNPROFESSIONAL STUPIDITY

These SCAN&GO needs to gone. It’s not worth having because when there’s something wrong or what not, no one is there to assist the customers. We have to raise our hand and all, so they can see us…ROUSE’S doesn’t have SCAN&GO. Almost all of their cashier counters are open because they hire employees and give them good pay. And the pic below 👇🏼 is what I saw when I was in the restroom at the Manhattan Blvd Walmart. That’s filthy dirty…clean it up!

One of the LESS crowded Walmart’s, in my opinion. Associates are always pleasant and helpful. Shelves are mostly stocked and the temp is appropriately set!

Horrible customer service. Asked for some help at the electronic department and was never helped. Waited for over 30 minutes and I asked for help several times. Store ended up closing and I was asked to leave. Really needed some toner for our printers but washed to come back the next day since the store was closed. I tried to explain my situation and they said there was nothing they could do because it was past closing time.

Perform my grocery shopping online then pick up on following day. Store representatives prompt and courteous with busy amount of shoppers. Have to gives at a boy to all the representatives busy at work.

It's 2 young men that pull carts. AARON AND ANGEL. they are great young men and did a great job helping  me today.. super service they need to be recognized 👏🏿 🙌🏿

Conveniently close, open long hours EVERYDAY is great !!One serious problem is the constant Out of Stock issues at this store (maybe due to high theft?).  The Fairly friendly staff, also can be very honest like when I left my iPhone on a product shelf and on another occasion my iPad in the cookies area. Both were turned into Customer Service, the phone held by a great employee in the jewelry Dept. She and her friend were looking for me the night i misplaced it. Great Service Ladies! Go Walmart!

My biggest problem with this location is people are CONSTANTLY parking in the assigned pickup service spots to go into the store to shop!!!  It's ridiculous that this is not monitored and will only get worse during the holidays.  People are aweful and just simply don't care.  All those spots are clearly marked.  If you're not going to use the pickup service then leave the parking spots for the people that do.

They were out of a lot of items, and checking out was a nightmare. It took me longer to checkout than it did for me to go around the store to get my groceries. At checkout the cashier ran out of ones, and went to customer service to get some more. He had taken money to buy ones but instead they give him a new till. Since he had already rang up someone's groceries and owed her money that was going to make the tools wrong, so we just told him to take a 5 one-dollar bills out of the new till and replace it with a $5 bill out of the old one so he was able to give her change. When he tried to check out the next customer whatever the managers had done caused the scanner not to work so we had to wait for a manager to come back and fix that. They just need to get it together at Walmart because they're not doing Justice to the customers.

I came today to pick up an online order. I waited in my car for over 1 hour. I can accept that, evidently there were lots of orders, there were many cars waiting. What is unacceptable is that some people skipped the line, they just showed up in their cars, parked wherever they want to and the walmart staff brings out their stuff bypassing the cars who are in line. To make things worse this people park wherever they want, blocking the exit of cars parked in the designated/numbered spots. Which makes things even slower. The only explanation is that the staff at this store has a system where you can pay under the table to skip the lines and get your stuff delivered quickier. I tried to complain about this in the store. No one cared, they were too busy collecting the bribes and bringing out stuff for the people skipping the lines.

Ace Southern Lumber and Hardware

I was stunned when I got to the register with a 1 gallon gas can, that they wanted 27 bucks for it! I know prices have gone up, but it's a 1 gallon gas can! I just felt that was ridiculous, I had hoped it was a mistake, and they assured me it wasn't, I left and went to Harbor Freight! I will say that while I wasn't rude while I stated my dismay, the staff stayed gracious and somewhat apologetic! The staff there is great!

This new store has a lot to offer. I've gone in for bedding plants, tire repair kit, hinges & latches, etc.

Great visit. The store in Pine Level, Alabama opened approximately a month ago. My first visit, everything went great. Andrew was very helpful but not over aggressively. He greeted us and volunteered to help us if needed. I ask him a couple of questions about certain items. He promptly showed us where they were located. The cashier that checked us out was also very friendly and helpful. Will definitely return for more visits and purchases. A 5+

A wonderful store and business. Staff was super helpful and very friendly I highly recommend giving them your business. This is a great case of a local business meeting local needs.

It’s like having a mini Lowes closer to home! Their garden center is amazing and plants are healthy & beautiful! Staff is super nice and friendly!

Arizona General Ace Hardware

Thank you Thomas! He really knows his stuff. The other employees need to step up to his level. The store was low on certain items I needed but Thomas was able to find a way for me to get what I needed for my sink. Thank you thank you!

Golf ball went thru back window...Decided to run into Chino vs going into Prescott with the masses.  Staff was very helpful folks, going the extra mile to make sure you find anything and everything you need for the project you're working on.  Very pleased and supporting small business at the same time is a win win!

Very friendly helpful staff. The owners are wonderful, they will work to help you out with whatever it is you want. Just ask and they will see what they can do. Recently they have put in art supplies from beginners to professional. Be sure to talk to Brenda if you don't see what you're looking for.

Yard dude rude as heck. I roll in needing emergency concrete and a few items granted it’s 5:45 and they close soon. He yells at me we’re closed.  I said at 6 ? He says yah In 3 minutes I look at my phone 5:43 . I get it... it’s close but I needed a few items would have taken no less then 5 minutes and I’d of spent about $150  sad trying to support local and clearly dude had a bad day but don’t take it out on customers trying to give you business

Great place to shop, always very nice people in this hardware. Bill Tog

It was so busy being a week before Christmas. The customers were very nice trying to maneuver between one another and all of the displays. Unfortunately, the lack of open registers to check out was minimal, so the lines were very long.

Great store I shop here a lot for groceries one thing I don’t like is when you do a pickup or delivery order there’s always a item out of stock but when you go in the store the item is there . Overall I would recommend getting groceries from and I like the great value items like the tater tots , organic milk , ice cream sandwiches, and the vanilla extract. Not a fan of the great value water or cheese because I have to eat organic cheese and Kraft has a better selection. Also a great school supplies store and Christmas shopping place I always get gifts from here .

The employees work so hard and they seem very under staffed. The checkouts have long lines. Most of the employees were wonderful but they seem like they need more help.

I shop very early (6-7am) but I still like to have help checking out. The Gulfport Walmart store has a lot more items than others but they don't have checkers open that early. I don't like buying much there for that reason. It takes me twice as long to get through the checkout. I prefer Pass Christian, they have at least one checker open early.

Give your employees help. Christmas season and you have customers standing for a half hour to get a charging cable that's locked behind a glass door.

Give them help. Imagine all the other shopping I could do if I could get a charging cable.

Adairsville Ace Home Center

Staff was helpful and friendly. More stock in this store than several others I've been to. Told them they need a popcorn machine like the other store in Cartersville has!! Lol!!!

The service is absolutely terrible. I was told to ask this particular person for help and when I did he basically said he cannot help me and would not help me because he just repairs equipment I have never been treated that poorly and I will not go back again and I live less than a half a mile away but I will travel 3 miles to the next hardware store

Stopped by for the Grand Opening for the store in the new location and it so much better now!  Many more new products, better organized, all the help you could need and they were running some great deals.  Lost count of how many Stihl weed eaters, saws and blowers went thru the checkout while we were there!

I shop at this place a lot.  The staff is very knowledgeable and very helpful.  This place has many different items to choose from.  Kinda like a one stop shop kinda.  Recommend this place to anyone in the area needing supplies and not wanting to drive you far.  The only down side here, is I buy play sand a lot.  Here they leave it outside in the parking lot so the sand is exposed to the weather and turns to mud from all the rain.  That's the only down side here.

Super friendly staff. Great customer service. This will be my go to for what I need for my projects.

Melissa & bakery was absolutely the best with selections. Even took the time to explain the difference between moose and cheesecake to me. You guys have really great employees. I had the opportunity to watch Jenny interact with a few customers she is out of the electronic DPS department. She was absolutely kind and patient. Very knowledgeable. Desi in the garden department is so sweet and kind she was able to explain a lot of things to me and treated me with absolute kindness even though I'm in a wheelchair. I really appreciate the staff

They do carry one type of horse feed that I needed in a pinch late at night.

I just don't bring my horses TO Walmart and slap a "service horse" blanket over their backs. This lady brings her pony into my girlfriend's work too - a grocery store. She said they don't let any of the employees say anything to her and when it defecates and urinates on the floor she doesn't even pick it up and leaves it for the employees.

It's Walmart. You walk out hand carrying anything, they look at you like you just robbed their safe.

Do they realize that they have a receipt-less option on their self checkout outs? What then? I only get the receipt to show the door guard.

Also, get s chip reader ffs.

Wow. You guys stiff a tip on a $2000 +  food order from Olive Garden?!!!!! I am pretty sure the person who worked on that order for many hours worked ten times harder than any Walmart employee who stands around playing on their smartphone . Terrible attitude, terrible service.

Total incompetence in their auto service center. I made an appointment to get 4 new tires installed. They had the make, model and year of my vehicle, as well as the brand and model of tire, purchased from Walmart. I checked on the status after an hour, and the vehicle was still on the lift with the wheels off. After 2 hours, I checked again. They informed me that they forgot that their compressor does not have enough pressure to seat the bead on truck tires. After waiting for 2.5 hours after I dropped the truck off, I left with no new tires. Unbelievable.

I usually don’t do reviews on places like this because I felt all of them were about the same.. until I came to this location. I’ve been to Walmart locations all over the country and this is by far the cleanest, nicest location I’ve ever been to. Plus you really can’t beat the view driving to or coming out of the store, but that’s just a bonus. Very organized and clean with friendly employees.

Love this location everything I need for my vacation was here one stop shop. Hello Mississippi all the way from Dallas 🤘❣️

I was looking for gluten free section and I asked 3 employees. The first one  pointed me to someone else. She replied that when she was hired, they did not show  her the store around... The third one told me their might be one but he did not honestly know.
I think it is an easy  thing to let your staff know.  Specially when you have it!  I found my bread through  the whole bunch of normal one. After losing 25 minutes .

My husband and I love the Pass Christian Walmart location very much. Always well stocked and the cashiers are very courteous and friendly, everyone of them. So happy in in gaged in conversation. Unlike the Walmart one a mile from my house. A few of them are not happy to see the customers even Managment team no bother to greet people. If we try to greet them no one grunt. They rather have employees gather food for curbside customers and they have to fight for the items attitudes. So congested no room for my wheelchair to get around. Thank you team Walmart of Pass Christian !!!! You guys make it worth the drive to get to!!!🥰😍we went 10 miles out of the way just to get to our favorite Walmart for our grocery. The restroom was so nice and clean. The isles are wild and I was comfortable getting around in my wheelchair. Thank you Walmart team in The Pass Christian store 🙏🏻🙏🏻🙏🏻

The cashiers here are some of the rudest people I have ever encountered. Everytime I have been at this location it’s the same thing.  They either can’t handle having children in their store or they can’t handle having mixed children in their store.  Either way they need some education on service with a smile.

Kabat's - Frontier Ace Hardware & Sunscreens

Went an had 3 patio screen doors fixed. Nice job on the screen but the rollers still don't work properly. They installed new rollers but that's all. Might as well by new doors for what I paid.

Well today they came out and looked at my screen doors and they made it right.
Thank you for taking care of your customer. I will now give you 5 stars.

I went to this store to get a hose replacement for my car, went in cut the hose went to the counter to pay for it and they needed to price check it the guy walks up and looks at me ( I was covered in grease) and says why don't you just give it to him looks like he is in a tight spot. Really nice people that work here. Because of the polite and friendly staff I will forever now be a loyal customer to this particular ace hardware. Thank you

Best place to go for all your household projects. The customer service is hands down the best you're going to get.

Ace Ace the VERY helpful place! Thanks Dean for showing us many different options of what we were looking for and his knowledge on all the products. Very friendly staff and clean store. Gotta mention the coolest part about the store… the tool box fish tank. 🐡 🐠🐟

I love the great local owned businesses. The people care more than they do at the big box stores and it shows.

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