Altoona Ace Hardware Store

Visited twice over the course of a weekend. First visit I came to get a new lawn mower blade. The store associate was sitting in a lawn chair when I arrived and seemed annoyed that I asked him where the item was. Picked what I thought it was (it wasn’t - my fault for not looking prior to purchasing), and then the associate had to cash me out which again, seemed like he didn’t want to. Just an overall bad attitude. I had never been to this Ace and it wasn’t a great experience. Ended up picking a different store to get the right item.

Now I needed to return said blade that didn’t fit. Was actually dreading it because I didn’t want to deal with the first guy again. But it was a different person who was pleasant and courteous - got my return processed quick!

Overall, seems like a nice but small Ace location. But there is better ones in the metro area.

Dropped off 2 screens at Altoona Ace Hardware to fix bent frames. After 3 weeks (sent to Nevada) Ace called me to let me know the screens were done, drove to the store. Still in Nevada! Second call today,  ready to be picked up. Picked up screens, took them home, the pins did not line up! 1 side the actual frame was upside-down. Shoddy work, very disappointed with Ace! Will never set foot in this place again!

Just needed a couple of keys cut... Quick service, both keys for under $10...  Both keys worked beautifully...

Russell went above and beyond to get the chlorine we needed for our pool. He called with updates on it. Very nice gentlemen I would recommend this location.

Cashier was friendly, manager was nice enough. I went to rent a boom lift, which was simple enough. But felt that because I was young and female, the male manager was showing concern for ME renting the lift, asking if I knew how to use it, explaining things I told him I already knew, and just showed a lot of concern for me being the one renting it, UP UNTIL my MALE business partner showed up with his pickup truck to tow the lift. As soon as the manager saw him, he immediately stopped fussing and showing concern, and basically helped drop the lift on the hitch and went back inside. Im in no way accusing anyone of ANYTHING, im just saying how my experience was, and how I perceived it, because I want people, especially female, to just have a heads up, so they know what to expect. But I digress, as I said, had no problems and staff was friendly, rental process super easy! DO recommend!

Walmart Supercenter

Good selection. Not overly friendly though. Just your standard Wal-mart. They do have quite a few self checkouts, so getting in and out is pretty easy which is nice.

Bought a $100 gift card back in electronics. No one told me that gift cards weren't activating at registers. Get home try to use it and it's not active. Called electronics and a supervisor said to come to the service desk and they'll take care of it. It's an hour round trip for me. I get here and walk in and am told the service desk is closed. Spoke to Irit and was told nothing could be done. No solution offered what-so-ever. Had to call a corporate number to get a solution.

It's a Walmart. Same store as last time I was asked to review. No really rude staff and only had to snap on another person's kid once..
Sorry not sorry but folks other people don't think your kids behavior is as cute as you do....

Boone, not good to match their own prices they have on shelves.
They also have so much stuff hanging Goodluck reaching in and getting something. They all fall. Look at photos.
If this is about  Ames. Ok, lots of extra dolls on top of the shelf, that's nice!
( my post here, which is which,  it's not clear,  so I'm writing above for both)

If you want me to write about coralville, ia city, cedar rapids- they're the same, meaning  good, rarely find workers,

Lady at customer service with the long black hair and I think glasses on today’s date around 5:45ish was very snotty. I needed a money order to get cash off my debit card that wasn’t working at ATM’s. She argued that that’s “not what they are intended for” and had to argue against her personal opinion to have one sold to me. She wasn’t even a part of the transaction and decided to give her input into a situation she had nothing to do with. She then tried to say my Walmart debit card won’t work without even knowing what kind of card it is. Long story short it worked just fine.The lady at the register was very nice and helped me get my money order. The other lady said I can’t cash it at Walmart because it won’t work right away in a very unpleasant tone. I don’t know what she thinks customer service is, but that was not it. Very rude from her, very nice from the lady at the register.

O'Donnell Ace Hardware

It’s my first go-to place for any hardware, paint, tools, furnace filters, lightbulbs, etc. The best part is that there’s always someone available to help me with what I am looking for. Also online ordering and curbside pick works great.

Very helpful staff that really are knowledgeable about their products and have good ideas to try for alternatives! Thanks for always having smiles on your faces & being so helpful, I send a lot of people your way because of it!

Always greeted by staff offering to help.  An easy in and out for little things rather than dealing with the traffic to get to the big box store, especially when its for some single item oddity you need.  They have saved the day several times for me, last trip it was a pair of set screws for a 40 year old sewing machine and today it was a spark plug for my snow blower to get it running again.

This is the best store in Ames. When you're like "I need one of those little thingies but I don't remember what they're called" they always know what you mean. And they have a surprisingly great selection of kitchen equipment including canning supplies.

SUPER-HELPFUL: A guy in the repair center offered to help me get an old chimney brush attached to an adapter on a 12ft extension pole. He drilled the holes and found the bolts and nuts that I needed and put them on for me (Less than a dollar worth of parts!). Thanks ACE!
This really helped me solve my problem (I was going to resort to duct taping the parts together).

I have to share my mystery experience here in the morning.
I took 3 cans of baby formula to check out. I wanted to spend the formula check I received from formula producer, so I went from check-out counter. The machine suddenly broke down, no one knew how to deal with it. I think that’s okay as machines always had problems. BUT, the store guys just let me wait there for 20 minutes by only saying one sentence of “the machine always go wrong”, I just waited there seeing people come and go and my daughter seated in the trolley asleep, I had to calm her down.
Excuse me, is it the machine let you make your customer wait there for that long time and let no one to help? Is it the machine that stoped you telling your team member to fix the problem? I even had to explain to a new check out person what happened. To be polite, I did not express my anger at the spot at the time, but is it a good manner you run a service business like that? ???  How do you train your team? Every time I enter your store I saw the slogan “my team and I are happy ti help”. Is it your way to help?

The store was so crowded that we couldn't pick up everything we needed. Half of the congestion was employees picking online orders. Not going back there

Update: in the summer of 2022, a new bike rack has replaced the rusty one.

Brand new store. Helpful and knowledgeable employees. Deserves a newer bike rack (late 2020). As of April 2021, the dying bike rack seems to double as a garbage collector. The contrast with the squeaky clean, superbly maintained parking speaks volumes.

Not going to share the secret time to shop here (early early morning) but as long as you avoid the dancing stockers, you can get in and out super fast.

Walmart is my Deals on Wheels got to have that without that whole life will get pretty expensive and out of control thank you Walmart for sharing your hospitality with me I mean it's almost impossible to beat the prices on the merchandise or their produce anything they have in that store it's hard to beat the prices and everybody's friendly and helpful in any way possible to accommodate you I give them a standing ovation

Not all lanes are open often, so expect a 5 to 15 min wait time to pay, not everything you need they have, but staff is very friendly and they maintain the store as organized as possible. Great deals! And from time to time they have great on clearance items.

It's crazy to believe we live in a world where people don't look after each other. Not to mention, looking out for the children in our world. Every day, children get kidnapped and never to be seen. But you would think there is some good in people to try and prevent those things from happening. Nope, I guess not. Today, I had the courtesy of meeting said heartless individual when I was trying to deliver product. I noticed I small child 4 or 5 years old, and I didn't see a parent insight. But I still had to do my job and deliver. I asked a Walmart employee to keep an eye on said child so that nothing happened to her. But the employee said, "I don't get paid enough to watch someone else's child." I responded with, "Yeah, but it's the right thing to do." Eventually, I finished my delivery, and the child was picked up by her father.
I honestly felt disgusted by this employee's response and made my blood boil. Who would have such a heartless attitude towards a child.

Do better guys if not for yourself but for the children who are still innocent to the dangers of this world.

Walmart has come a long way with customer service and returns can be done through the pickup area where you would pickup your order. If item was bought online you can choose the return it through the drive up. I really like this idea and it worked very well for me.

Many shelves are often bare. Customer service is hit or miss, some are fantastic but certainly not the case for all.

I had the worst experience at this Walmart (Worthington) As I went to self checkout to pay for my three items one of the employees walked up and asked did I scan everything. I then proceeded to show her my receipt and my three items. As I looked around I noticed people with way more items but no one checked their receipt. This was a discrimination situation. I was the only Black person in line. I called this business on the next business day, but I could tell the manager wasn’t concerned at all. I will NEVER shop here again!

Ace Hardware

Great service with everyone always willing to help find whatever you need. Employees are professional and courteous!

Very helpful staff! Really appreciate their help. Definitely will be going there again. Thank you for helping me with my plumbing issues!

Gary is an AMAZING assest to this store!  He is the most kind, knowledgeble, caring individual I've ever met.  On numerous occasions I have visited Ace in a frustrated panick trying to find the part/piece I need, and when I arrive I find Gary!  He has the whole store memorized and knows the inventory perfectly.  It's a relaxed shopping experience and he always saves the day.  Thank-you Gary!  We can't wait to see you the next time:)

A bit "pricey" but worth it for convenience and knowledgeable and helpful staff. Nice, clean store.

Love All the Ace Hardware Stores! Prices are higher but they have everything you need

Just because artificial intelligence is at its finest and highest peak Performance currently ,than it has ever been. Does not mean that Wal-Mart (as a whole) needs to lack in customer service. But not limited to just lacking in customer service, the customer service that is awarded is generally rude and very demeaning. There is one customer in particular that I have had a extremely bad experience with multiple times. And has been brought to the attention of Corporation but Rhonda is still working there for some odd reason. Never friendly constantly rude and has called more than one customer a thief allowed in front of other customers while the whole time she was directly in the wrong and ignorant in the situation at hand.

Generally, this location is well stocked and has adequate selection. Layout is a little confusing, but service is good. Bathrooms are well maintained.

As a traveler, not from the US. I've made walmart a staple for food, sleeping, gear,and etc. Never before in 32 states have I met an associate so willing to be "helpful". In Spirit Lake IA. An associate "Parker". Made my day. Parker, you deserve all the accolades and made my trying situation a lot easier. Thank you!

Visiting from out of town. Stopped in to pick up a few things and just wanted to give some kudos to our cashier JJ! Super friendly and very helpful! Also I didn't get her name, but the blond girl working up front was handing out popsicles to kids, fantastic to see! Great customer service all around!

I was in this store not long ago, and heard a manager reprimand an employee. I was disgusted!!! The manager was out right degrading and bullying!! Just a complete jerk!! No one should be talked to like that!! Ever!! In fact I hope that employee gets a lawyer!! I'll be glad to testify!!  If any manager talks to an employee like that, they should be fired on the spot!! I'll do my shopping in Spencer from now on!!!! I hope that sweet girl quits!!! Terrible!!! I'll never shop here again!!!!

Forest Lumber

Able to order the hardware I needed. Staff very helpful and friendly. My only problem when they tried to call me their number came in as unknown, giving problems with my phone settings. This was even after I had put them in my contacts.

I’m owed close to $800 on a credit from forest products and they have refused to return phone calls or make things right. Be cautious when dealing with these guys. Might recommend you look elsewhere if possible.

They are old but they maybe the best place, favorite of mine for sure of good hard to find lumber.  They have a large yard, they stock a great selection of lumber. Same as a bigger store but just easier to shop if you know what you want. The salesperson inside were all nice and helpful.

I have called ever location in Oklahoma and get no one to answer or call me back. I dont know how you stay in business with such poor customer service. Im going somewere els for my needs because if there is a problem no one will ever know if i dont make a trip there.

Forest lumber had a good selection and decent pricing. I’m a home improvement contractor and builder. So looking around for quality as well as pricing.

Harbor Freight Tools

Friendly staff and nice environment. I was able to find what I needed an extras I didn't need. Basically a tool toy store with a nice selection. Many of the tools have lifetime warranty so don't worry.
The staff even puts up with my happy old doggo when he's excited.

I had positive experiences until recently, when a Franklin 600lb appliance dolly experienced a catastrophic failure after the 90 day warranty period. The stitching on the lower strap tore out while I was hauling a dryer, causing the appliance to fall to the ground and sustain damage. No injuries. It could have been a lot worse.

I took it back to the store, hoping that the dangerous nature of the failure would be received with understanding by management. But the woman I spoke with was unhelpful and only kept repeating, "If it's past 90 days and you didn't buy the extended coverage plan, there's nothing we can do."

I called corporate, who connected me with a good customer service representative, who told me the store manager should have taken an incident report. The phone representative was professional and helpful. They took all my information and forwarded the claim for further review.

Love this store! Makes most all repairs requiring rarely needed specialty tools accessible to ambitious DiYers! So glad to have one in Neosho, MO

Great experience. The staff was friendly and the prices were as expected. A great place to buy some of the tools I need.

A 300+ dollar air compressor lasted 11 months....This is why they want you to pay for an extended warranty , extended past their 90 days they own mcgraw air compressors...

Nevada Hardware & Rental

Rented a log splitter and had great service and fair pricing. Log splitter worked amazing

Great hardware store with super friendly and helpful staff. Fair prices and nice selection 👌

Bought a heat gun worked for one day! Can’t return because I don’t have a box who keeps the box? I have the dated receipt but still not Good enough

Great selection and price. Support local business.

My sister has a bag of nine house keys after 3 visits and gave up when none of them would fit. First time she took the first 3 with the receipt back because they were way off. No problem. They made the second three from the first three and they said because to big can be cut down still. Second set took them back because they fit but wouldn't turn and unlock so second set went back. Third set of three they made her pay for because she didn't have the receipt that they kept from the first time she took them back. Low and behold they didn't work and she has a bag of nine keys. Happened to me yesterday. Three keys made and you guessed it none of them worked. I took them back and gave them the receipt and told them I wanted my money back

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