Westlake Ace Hardware

Great service! Had an item delivered and was able to stop in and pick it up. The Manager took great care of me!

Very bright easy to walk through. Not hard to find things. Helpfull staff.

ACE has everything. From gardening tools to outdoor furniture, from pipes and parts to paint and custom keys.

Great selection and the staff are great. If you can't find something, they'll find it for you if they have it. You really can't ask for much more.

Love the folks at our Ace! They are always very helpful and willing to lend a hand!

Ace Hardware and More

Always greeted and helped. Great service.  Thank you for helping me with parts for my clocks

Staff is very friendly and knowledgeable. Excellent customer service. Every employee always ask if they can help you with anything. Stores always very clean inside and out front and organized.

Ace is a great local Hardware Store that has just about everything you need for any type of small home improvement project. I've been going here for years and the staff is always helpful and polite.

CHAD and the rest of the crew are ON IT!!! Whether it's a  .10 cent screw or a $399 water heater the service is always the same!! Better selection on several items than the big box stores.
Keep up the good work!

I've shopped here for years since I came here in 08. Pretty much all good until today the grouchy old dude didn't take my word on a price and snapped to go check it before giving to me. I'm an honest customer never had an issue but that tone made me feel like they thought I was shoplifting and didn't value my business. Same guys always a grouch. No people skills and sounds like it's a pain to engage in a little back and forth when shopping here. Probably the wrong business for him to work in.

Cappel's Ace Hardware

Shout to to Andrew, Luke, and the staff at Ace Hardware here. They were nice and helpful. Definitely will be coming back here for all my hardware needs.

Overall, we had a positive experience with this store, except one aspect: trying to return an item which was purchased 3 days ago in at another out-of-state Ace Hardware store. The item was unopened and we presented the receipt, which stated ACE return policy of 30 days.

Andrew Zamzow, the store manager, stated that he does not accept returns from any non-local ACE stores, as the West Des Moines store which he manages is independently owned. When we asked if there is a policy posted in his store about it, he said this is internal rule and "his store's wall is not large enough to post it".

Being a managerial employee he should be aware that any policy  impacting customer interactions with the business should be made publicly available in the store in order to be enforceable. Otherwise the store is out of compliance with the corporate franchise rules (which clearly state 30 days return with receipt), and the store could be penalized for failing to follow them. Not to mention that it is not the best customer service approach.

My sliding glass screen was thrown out without a call.  They said they throw out products after 30 days but failed to communicate that to us.  Andrew was rude and short with us.   Very disappointed with this stores customer service.

Helpful and friendly workers but let’s be real, Nile the shop cat won me over. 11/10

Great help, great people, friendly environment. They have just about everything you may need!

DoorDash got my address incorrect and these amazing workers came and brought me a new order!!!

I genuinely enjoy shopping at this location.

The c/s skills are on point (i.e., smiling faces, greetings, and always asking whether assistance is needed in finding anything).

Pricing is more than fair for quality of the products offered!

I grew up in Norwalk...this place has the service of the good old days.

Went to this store today and it was my first time there. I needed some washers and pipe tape. The two gentlemen who helped me were very nice and helpful.I will be a return customer!

Great store with nice selection.   Staff is always very friendly.

Walmart Supercenter

Most of the staff are very pleasant. Some are too talkative and spend too much time looking at products while they are scanning them, because they find them interesting. I often get double charged for an item so I always check my receipt now. And at this time stock is very low or out on a lot of items.

Just really going down hill in customer service all around. The employees are too busy chit-chatting to do their jobs correctly. the photo department can't keep orders straight and then still can't walk the photos to the front desk after "they couldn't find them". Super disappointed

The most truck-friendly Wal-Mart I've ever visited - there's even designated parking on the north side for maybe 15 trucks. I went inside to shop, and thanked several employees for giving drivers a place to park, and was told "We appreciate truck drivers", and that trucks are welcome to park overnight. I almost shed a tear. A stark contrast to many Wal-Marts across the country that are taking the opposite position, probably due to the small percentage of slob drivers that ruin it for the rest of us. This location is taking care of drivers - let's return the favor!

What I like is that it has parking for a big truck. If you park your big truck please be respectful. I don't want them to take this away from us. Great people inside. Nice selection of cheese. The baguettes are awesome. Angus beef, filet mignon, all kinds of fish. Thanks.

It's a great stop for truckers. Right next to a truck stop and they allow truck parking. They don't have Walmart's new microwave ready meals yet but the deli always has some great options

This is has to be the busiest WalMart in the state. Parking can be a difficult. It is pretty easy access off the interstate. Can be challenging to find an associate for help. They all seem to be in the self-checkout area.They have someone checking your receipt when you leave. I never stop though. They have cameras and associates watch as you check your stuff out. I never stop. I’ve used the curbside pickup and it was pretty fast. They usually have at least one option for what I’m looking for. Produce is pretty basic and not always the best selections.

I have never been treated so badly by a team lead! Was there Thursday around 530. And had a decent cart of things.  Waited in the self check outs and then after finally checking out. My bf was trying to use his 15 percent off coupon.  It wouldn't work. The cashier came over. Couldn't suspend my transaction so had to cancel it , she took me to her team lead.  All she had the audacity to say , many times,  you need to just go wait in the line. Said very rudely  I explained I already rung up everything, but it got voided , again she said you need to go wait in a checkout lane , if you don't like your job find another oe..  extremely rude!  Don't know her name but started with a C..  will not go back to that location. No reason to be disrespected, could of been more professional.. I was thinking of transferring to that location  but no thanks

my friend and i went there for a girls day prep trip and Timber was working the check out. She was amazing! usually people are sulky about self checkout workers but she made our day so much better from the amazing attitude she has! such a bright employee and it was much appreciated :)

They got me on 2 accounts! They never fix charges that they have charged the wrong card constantly!!!!! I have 1 leg and just had my big toe amputated and said I need to come into the store and they never have carts for me to use much less any one disabled!!!!

Very helpful Employees with great customer service. I’ve been to a lot of Walmarts and have not received customer service like I did at the Windsor Heights store, It also seemed pretty clean to me. I’ve seen a lot of other stores with trash all over the parking lot and trash inside the store and cluttered. That was not the case here.

O'Donnell Ace Hardware

I Love Ace hardware! It's a smaller more intimate environment and the customer service is unbeatable. I appreciate the employees knowledge and teamwork. O'Donnell Ace Hardware happens to be about a block away from my home and super convenient. The staff is more than happy to help you find what you need and I'm never apprehensive to ask for opinions or even how to do something. I'm never steered wrong and always leave a happy customer!

Very good store to go to for tools and home improvement stuff. The customer service here is very good with no complaints. I just got in and out with the supplies I've needed and then some, definitely coming back in the near future.

Great customer service.  Sam provided a lot of details regarding models EGO battery powered hedge trimmers and line EGO string trimmers.  I bought both.

Close by to my residence, and prices are not bad. Also friendly helpful staff.

It's smaller so, makes shopping easier plus staff is always available and helpful/friendly which you don't find in the bigger stores. So for most hardware needs I go there first.

Great customer service. Went in there looking for a tap. They didn’t have it in stock. Was browsing their Stihl equipment. Gentleman was extremely knowledgeable and helpful on their equipment and different things to do to prolong the life of my equipment. I will definitely be purchasing items from them when I am in the area.

Had key made & it worked fine. 🚴🏼‍♂️✌️😷

Sales rep Joe was extremely helpful went out of his way to get me the information that I needed and I will be back to order the barbecue I was looking for

Great store to be a shopper, but terrible if you’re an employee. I recently left this store due to drama caused by another coworker that was newer than I was and the owner and manager sided with her when I didn’t start stuff, they don’t care about their employees at all and have no loyalty to those who work hard there. I moved to the norwalk store and was then let go for being sick. Terrible management and handling by owner🙄 Another employee I’m in contact with Aalto was just let go because of the same girl starting things with her.

Great Ace Hardware, as per usual! The employees truly care and try to help you with anything you may need, starting the moment you walk in the door. Are the prices the cheapest? Not always, but they tend to carry some premium products so their pricing isn't out of line. Plus, you're paying for convenience. I am always willing to spend more if it means I don't have to waste half an hour driving across town and back to save a dollar at a big box store.

Ace is the place!! If you feel like avoiding the big-box stores or just need something in a flash O'Donnell Ace hardware is the only spot you need. The employees are extremely knowledgeable and can help you find just the right items for your project.

Went online to find the bike lock I wanted, verified my local ace hardware had it in stock, then picked it up in minutes. Hassle free.

It sure would be nice if, on a Sunday afternoon, I could grab a weed trimmer and case of ice cold beer at O'Donnell Ace Hardware.

Nice staff that really is helpful.  Good stock of things you need for home repairs.

I recently went in for them to replace all four of my tires, we had some problems getting the appointment set in stone and that wasn’t anyone’s fault but technology, I finally get my car in and I wonder around the store as I’m waiting for my car to be done. After the service I check my receipt and they charged me for TWO warranty’s that were NEVER discussed with me (it literally says on the back of my receipt ‘our promise to you, we won’t over charge or do anything without talking to you about it first’ more or less) causing me to pay out an extra $100 and they didn’t even use the tires I bought offline so they almost charged me for another full set, will definitely be going elsewhere for car maintenance from now on

Always have what I need here. Today I came to find some Christmas presents for my son. And got everything I wanted and more.

This store has REALLY gone downhill.  It's difficult to find anyone to help.  At least until you go to the check out.  SELF-CHECKOUT! Because there is very rarely an actual employee working a checkout lane.  Instead,  they stand around the self-checkout area in groups of 4-6, playing on their phones.  On the rare occasion that they pay any attention to the customers,  its to stand over your shoulder as you do their job for them while they get paid for doing absolutely nothing!!!

This store deserves a 0 rating. They are severely understaffed. The cashier's are so slow it seems they are trying to get the shoppers to self check out so they won't have to do anything. There is practically no one on the floor to help customers, and if you are lucky enough to find someone they act they are too busy. Wal-Mart needs to shape up and serve the customer better

This is the best Wal-Mart that we have shopped. Today, there were SO many employees stocking shells, so many employees offering assistance, so many employees appearing to actually enjoy their jobs. This is the only Wal-Mart I ever want to shop.

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