Drybar - Nanuet

Title: Disappointed with Customer Service at Dry Bar Nanuet

I recently had an unpleasant experience while attempting to make an appointment at Dry Bar Nanuet for a blow dry session. As a long-time customer since October 2021, I was taken aback by the lack of understanding and persistence exhibited by the front desk staff.

When I called today to schedule an appointment, I was informed that a slot was available at 3:45pm . However, things took a turn when the staff member began pressuring me to provide my credit card information over the phone. I expressed my discomfort with doing so and assured her that I would be more than willing to provide my credit card upon arrival. Unfortunately, despite my reassurances, she continued to insist on obtaining my credit card details, disregarding my concerns.

As a customer, I believe it is important to feel comfortable and respected throughout the booking process. The staff member's insistent behavior left me feeling uneasy and reluctant to provide my personal information over the phone. This experience, coupled with the fact that an appointment was not secured, was disappointing.

I hope Dry Bar Nanuet takes customer’s feedback seriously and addresses this issue promptly. Clear communication and a respectful approach to customer concerns are crucial for maintaining a positive salon experience. I would appreciate more consideration for customers' comfort levels when it comes to sharing personal information.

The stylists are very sweet and welcoming.  Sage was awesome! I have VERY curly hair and didn't feel any pulling when she combed through all my curls. She was also very gentle but thorough with blow drying and straight ironing my hair.  I was impressed with how much I DIDN'T feel a thing yet had beautiful silky straightened hair in under an hour.
I will absolutely be going back!

First time I walked in and had my hair done without a problem. Decent job. Second time, I called to inquire about their availability and they would not make an appointment without me first creating an online account and putting a credit card on file. So, not worth the trouble.

I’ve been a customer at this salon for a year. While I wasn’t 100% pleased with all the stylists, I kept on giving them chances hoping for a change. This was until this week where i had an experience that broke the camels back.

2 weeks ago when I came for service they made an error and charged me more than they should have. They’re response- call corporate.

This week I called 2 hours prior to my appointment to let them know I was coming in from NJ and running late. To which they said no problem that I can still come. When I got there I circled to find a spot for 12 min I called back to let them know and they said they canceled my appointment. They charged me for the appointment that they didn’t service me for after changing their mind.

Honestly, best not to get their barfly membership. It’s expensive and a waste. Their shampoo causes migraines from the strong chemicals . Their stylists often keep you waiting. Their stylists are not great. They don’t have good customer service or support and can’t keep their word.

Strongly disappointed.

I visited Drybar on August 6. The staff was professional and friendly! My stylist was Erica! I have a curly head of hair for about 4 people and Erica tackled my curly hair and had me leave looking glamorous! Will definitely be coming back!

Blo Blow Dry Bar

10/10 experience! I got a blow out for my birthday weekend and loved how it came out. Andrea was friendly and efficient. The whole process was so seamless and I love the results. Will definitely be coming back to the Blo Blow Dry Bar to see my girl Andrea!! 🩷

I got my makeup done here for my wedding. My wife and our wedding party got their hair and makeup done here. Everyone came out looking how they wanted and they kept on schedule with everyone. The salon was relaxed and fun. My makeup had a trial to test it out and the day-of version came out exactly as we’d worked it out in the trial. I was very happy with the entire experience.

As a hairstylist, I’m very picky about my blow outs and I was SO IMPRESSED by my blow out with Stephanie! I asked her blow dry and set it with pins because I had a wedding later in the evening and she did an AMAZING JOB. I got compliments on my hair all night and it lasted so well. Go to Stephanie.

Adorable blow drive bar with very friendly staff. Their online system makes it very easy to make an appointment. I loved the products that they used on my hair and they were always gentle. My blow dry lasted twice as long as it usually does and my hair stylist gave me tips on how to take care of it when I go to bed. 100% would recommend this place.

I really wanted to love this place, but unfortunately, I can't anymore. I have been coming to this salon twice per month since last December and even became a member.

When I arrived, I told the stylist (who I hadn't worked with before) that I needed to use my laptop because there were some emergencies I needed to address. She seemed understanding. My request for the day was simple: a blow-dry and quick styling before I could leave. She asked, "A little puff, okay?" I nodded, and that was it.

While my hair was being cooled, I suddenly felt a burning sensation on my scalp. I turned slightly and informed the stylist. This has happened before with different stylists at this salon, but usually, they would adjust my head, their wrists, or the temperature, and we would continue without any issues. I completely understand that mistakes can happen.

However, today was different. The stylist became defensive and denied any responsibility:
* 		"You kept looking at the computer, so it's your fault."
* 		"Do you even want me to finish your hair?" (repeated three times)
* 		"I have to perform the procedure at a certain angle, and your head is too low."
* 		"I'm not hurting your scalp; the hairdryer has to be at this angle."
* 		"You can leave if you want."

I have no problem with clear communication or accommodating the stylist's requirements. They could have even asked me to put away my laptop to make the procedure easier for them. However, denying my feelings that my scalp was burned is unacceptable. Using a high-temperature hairdryer carelessly and displaying a passive-aggressive attitude towards me is not professional.

The front desk lady was able to cancel this appointment under my membership and showed understanding. Thank you for that. However, considering there are many other hair salons in the Jersey City area, I have decided to speak with your manager regarding a refund and will be going to other places.

Keratin Blow Dry Bar

Drybar - Hoboken

Henna is amazing at blow dry and a very sweet elegant lady! Pleasure to see her every appointment

Would 10/10 recommend Dry Bar Hoboken for natural hair ladies!! They did a fantastic job and put all my fears to rest. I will now be a regular :)

My poor hairstylist was so bombarded and overly booked this afternoon. All of us waiting felt terribly for the 3 staff here that had no breaks and were getting so many complaints. One customer cried!
Ashley was very professional and calm and personally I was not terribly rushed but I could see this was a management issue and I’d like to be contacted about my experience, I was here with three other friends with equal negative experience.

My hairstyle was great when I left the salon but the curls fell flat within a few hours and didn’t really make it to the wedding that I was attending. I understand this may be due to my hair, so unfortunately the extra money for a cute hair style just wasn’t worth it.

The girl styling my hair was extremely friendly and wanted to make sure I looked great when I left her chair, which I appreciated.

This experience was horrible! My hairstylist was extremely loud, yelling in my ear, talking inappropriately and was rough with me and my hair. I wanted to come to the salon for a relaxing and nice blow out experience since that is what I was paying for and instead I received an uncomfortable experience where the hairstylist was talking about partying and how much she wants to be done with work, rushing the blow out. My blow out was mediocre at the end and very rushed. I will not be going to this location again.

oneblowdrybar (RedBank Blow Dry Bar)

This place is the worst! I would give it a 0 if I could. I booked makeup (which is advertised on their website but they don't even do) and a blow out and paid $105 in advance. They called and let me know they don't do makeup and never refunded me. This was a month ago and I still have not received the money. I cancelled the blow out after reading the reviews and have still not been refunded for that either. I called about six times and even came in. When I came in no one was there and the "manager" I guess was getting her hair washed. After I waited for her she first said I wasn't in the system and then claimed she refunded me the day I canceled. She did not and I had to call my CC company to dispute the charge. Do yourself a favor and book any salon besides this one. Not sure how they are still in business with these reviews.

Made appt online and paid and 45 minutes prior via text was told appointment had to be cancelled bc stylist was “sick”.  After reading other reviews obviously that was a lie. I don’t even k is how this place is still in business

Horrible experience. Manager so unprofessional and apparently she is the sister of the owner. They charge your CC and then call and cancel your appointment and do not refund the CC.

I had a hauntingly similar and terrible experience as the previous reviewer had with this salon. I wish I had read her review before I booked! A few hours before my appointment, I was contacted via text that the appointment I booked was no longer available. I rescheduled for the actual day of my birthday. While pulling up to park for my appointment, I received a text that the stylist was running 40 minutes late. Since it's my birthday, I have other plans and couldn't sit around waiting, especially since they already canceled me once. I asked for a refund. They refused to issue me a refund stating that I CANCELLED!!!! Furthermore, I was told that an additional $30 charge would be issued because of the cancellation. When I expressed my frustration (respectfully) stating that I would refute the charge and contact the Better Business Bureau as well as give negative reviews, the person who texted called me a "child." I'm amazed this place manages to stay in business treating customers this way.

Christine killed my hair! I have super thick and curly hair and she blew it out in 30 minutes and I was obsessed. Thank you!

Drybar - Brookfield Place

I had Bri, she made me look amazing and honestly she was just so nice and fun! Lastly the girl can sing! Book with Bri, you will not be disappointed ❤️❤️❤️

I was in town for a wedding reception when the crazy rain and record flooding happened. I had washed my hair before traveling so I did not bring a hair dryer or any products to style my hair, which needed major help. I opted for a dry style, which I never had before. Genar (hope I’m spelling his name right!) did an amazing job resurrecting my hair! He smoothed it, got rid of the frizzing, curled it and made it look like I got a blowout! I was shocked at how great it looked!

Bri is the hairstylist that has done my hair. She is absolutely amazing. She has done wig installs and silk presses on my hair and everytime it is amazing. My silk presses last me a long time and leave my hair so shiny. Her hands are truly magic, I highly recommend booking with Bri for your hair needs!

This place is trash. If you cannot nail a simple blow out then what are you even doing working here? I asked for bouncy curls. After an hour, this is what I walked out with. Save your money and time. They only know how to work on one type of hair, and mines isn’t it.

I can’t speak about the quality of their work, but the service and experience is not great. After waiting for 15 minutes I asked how much more I needed to wait and they told me 20 more so almost 40 minutes after my scheduled appointment time. I didn’t see any effort from their team to make me feel welcomed, and try to accommodate. Very disappointed.

Drybar - Tribeca

Got a blowout today for the first time by Tiffany and she did amazing. My hair has never looked so amazing. She did it so quickly too. I have very curly thick hair and it still came out voluminous and soft. Will definitely be coming back!

Booked a last minute blowout online and was lucky to have Arlene do my hair. She listened and delivered exactly what I wanted. Not only that, but she made sure I was comfortable and had everything I needed. Highly recommend booking with Arlene!

Avoid at all costs and do NOT pay upfront! Never has my hair looked so bad. It looked like I had fallen asleep with a swim cap on. The crown of my head was plastered against my scalp  and my ends were frizzy. Other customers were horrified. They refused to re-do it because they were too busy. I had to find another salon to wash it out and redo it. They were shocked too.

Second time coming to this place and I'd definitely come back again!  The staff were friendly.  I got Marina again and she was sweet and attentive. I got the Southern Comfort blow out but not with too much volume and it came out great!  Can't wait to come back here. Also there's free wifi.  They have great music blasting so for those that don't like that you were warned.

This place never disappoints!

I am not someone to review places… this is my first online review ever. With that said, DO NOT GO HERE. I just received the worst blowout of my life. The woman took about 1/4 of my entire head of hair and was running the blow dryer along THIS ONE SECTION OF HAIR for 3+ minutes before I asked her to section it smaller to avoid heat damage. She looked at me like I was crazy, and took out a small amount. She then ran the dryer along THE SAME SECTION for another minute before I asked her to section it smaller, again to avoid heat damage. She told me my hair had good elasticity and she put a heat protectant spray on it so I shouldn’t be worried. I insisted that my hair would break from damage, as this has happened to me before and anyone who styles hair should understand that you don’t blowdry the same section of hair for FIVE WHOLE MINUTES. She then suggested I get a different stylist. The receptionist moved me, didn’t apologize, and did not acknowledge the issue. The second stylist finished my hair, but just barely. It’s dry, damaged, the roots are in all different directions, and the ends are sticking out and wirey from damage. It looks so bad that I am walking to another salon to get it fixed.

Truly the worst salon experience of my life. Do not go here.

This place is my go-to! The salon is fabulous and everyone js so sweet. I’ve had blow outs done by most of the girls and they’re all great. Eleni is my absolutely favorite. She does a fantastic job and she’s also so fast I feel like I am in and out of there in no time. Not to mention she’s a pleasure to talk to. I highly recommend booking an appointment.

A few weeks ago, I made appointments for a blowout and full face makeup on the afternoon of Sep 30 (was attending a wedding that day).  The appointments were 1pm-1:45pm for the hair and 1:45-2:30pm for the makeup.  Around noon they called to inform me they were running 15 min late.  I arrived around 1pm anyway just in case they had perhaps made up the time but was prepared not to start until 1:15pm.  I was concerned from the start though because it was clear upon arrival that the prior client was more than 15 min away from being done.  At 1:20pm I inquired with the front desk about how much longer it would take; both they and the stylist (Nae?) told me 10 more minutes.  I asked if we would still finish on time (2:30–2:40pm) and was told yes.  They finally started on my shampoo at 1:40pm.  Around 2:20pm she was about wrapping up my blow dry (though hadn't started any of the styling) and remarked "we'll definitely still finish on time".  This seemed inconceivable to me because there was no way it would be possible to do the hair styling and a full face of makeup in 25 minutes.  I said that I would have to skip the makeup and do it myself back at home because doing it here would take too long.  At that point it became clear that my stylist had no idea I had booked a makeup service at all; finishing on time to her had meant just finishing the blowout / hair styling.  She said "oh we won't make you pay for that" as though it was a real goodwill gesture for me not to be expected to pay for a service I did not receive due to an error on their end regarding scheduling forecasting / planning.  I did like the blowout quality and got a number of compliments on it from fellow wedding guests, but that did not compensate for the stress caused from having to do my own makeup on late notice (I am not local and did not bring all the right supplies on this trip, since I had expected to be outsourcing my makeup).

Additionally there was a pattern of comments that may have been meant with helpful intent but felt fairly naggy and in my opinion are things that a stylist should be able to read the room and roll with the punches / not mention.  For example: commenting multiple times that my hair was dry, admonishing me for touching my bangs because my oily hands would get on the bangs, needing to sit up straight so it would be easier for her to do her job, keeping my neck when she was combing out my hair.

Lastly I noticed a few misc. hygiene issues like used hair clips and brushes that gave me pause.

Overall I would not recommend this place, especially if you are under any sort of time constraint before an event.

I had a blowout done by Eleni on a Friday morning that lasted until Monday. It was done with precision and care and looked AMAZING (even after the insane winds). The store was clean and felt very safe. Staff was amazing. This is my new favorite blow out bar. Five star service!

I had a great blowout with Eleni! She was super fast and my hair looked amazing! No frizz and exactly the way I imagined. Can't wait to go back

Bristle and Strand A Salon and Dry Bar

Okay so in my years of discovering new salons and stylist + also finding the right stylists for my hair needs. This place has been nothing but amazing and honest stylist. They’ll be real with you and talk with you about what you want and will go on this fun journey to achieve it! Victoria has always been my stylist and she’s always been perfect 🤩 all the lovely ladies at this salon will do you good 👍🏽

Amazing salon!! I had made an apt to get a bleach and tone with Laura and I'm telling you I couldn't be happier. She was awesome! From the second I walked in till I left she was the best. Very professional,  listens to what you are asking for, funny, kind and she knows what she is talking about. I need anything done with your hair I highly recommend her, you won't regret it!

Owners, Stylist, and everyone there are amazing. It’s comfortable and I have an exceptional stylist Victoria!

I love working with Laura! She's so good at her job and so fun to talk to! Do you want a fantastic haircut and amazing color? This is the place to go! I've been a regular with Laura for several years. I trust her more than anyone with my hair! Today she gave me the best cut/color I've ever had and I'm over the moon excited!

I have been seeing Megan since she graduated from beauty school.  She is professional, on-time, and trust worthy.  When she and Laura opened Bristle and Strand I was first in line to sign up for their monthly membership for blow-outs.  I have a ton of hair and I am super picky.  I have been seeing Victoria since they opened and today she wasn't available to I gave Carmen a try.  She washed my hair so good with the best scalp massage ever.  My curly hair was transferred into  sleek and shiny straight hair without ever using the flatiron.  Thank you ladies for all that you do and thank you for opening a beautiful salon right here in downtown Bothell.

Drybar - Hell's Kitchen

I've had the pleasure of experiencing the remarkable skills and impeccable service of my hair stylist, Sybil for over 3 years.  With her remarkable attention to detail, kindness, consideration, and expertise in handling textured hair, she has truly become my go-to stylist for my weekly blow outs.

What sets Sybil apart is her willingness to cater to my specific hair care needs along with her exceptional knowledge and skill in working with textured hair. Having struggled to find a stylist who understands the intricacies and challenges of my hair type, I was thrilled to have finally found someone who not only embraced my textured hair but celebrated it. She demonstrates a clear understanding of how to enhance my hair's natural beauty, offering valuable suggestions and expert advice on styling, maintenance, and suitable products.

At every appointment she is consistently considerate, ensuring my comfort and satisfaction. Not only is Sybil highly skilled and knowledgeable, but her kind and compassionate nature truly makes her a pleasure to be around. Her positive energy and genuine care for her clients make each appointment a delightful and rejuvenating experience.

I cannot recommend my hair stylist enough. If you have textured hair and are seeking an attentive, kind, considerate, and knowledgeable professional, look no further.

Arrived for my scheduled appointment. There was no hair dresser to do my hair. Only one person was working and she was double booked. This location does not honor your appointment. I had run out during my lunch break to get my hair done for an event right after work. I recommend scheduling elsewhere especially if you’re in a time crunch

Thank you Andrea! She was extremely thorough and did an amazing old fashion pin-up look for me! I was in good hands!

I'm sad to hear other people have bad experiences. Maybe it's improved, because I had a much better time.

I had a 7:30am appointment at this Drybar location on 01/03. I arrived a little late at 7:35am and was seated within a couple of minutes - the fastest I've ever been seated at a Drybar.

The location looked clean - no complaints there.

The styling took about an hour, which is how long it usually takes for me. The shampooing was good and the stylist was nice.

I love how my hair looked at the end! I've included a pic.

I left feeling satisfied and I am glad that I had booked my appointment here.

Just a phenomenal experience altogether. All the staff was super friendly. I went in a Wednesday around 12pm to find only a handful of people there, which was wonderful compared to other over packed and over priced salons. It was quiet and relaxing. I highly recommend my stylist Katelyn who was able to straighten my thick curly hair in record time.

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