Walmart Supercenter

This store totally simplified a move from Cincinnati to Des Moines for my daughter, and me (helping her set up the apartment in less than 3 days). They had practically everything we needed (curtains, rods, shower curtain and rod, step-stool, shelves, extra towels and bed linens, mop/broom/vacuum, extra hangers, laundry basket and things we forgot in Cincinnati) and it was less expensive than I anticipated. The store was well stocked, especially with back-to-school/dorm/apartment items. It was very organized and neat (for a Wal-Mart). Check out was quick and efficient...because we did self check-out. My daughter has been back a few times since I left and has always found what she needed.

So I’ve been shopping at this Walmart almost since they opened……
The ice cream in the freezer section every time I go in is covered in thick frost, so I don’t think the freezers have ever really worked correctly.
The meat section always smells like something has rotted and never got cleaned. The pic I attached to this was of a ham sitting in the meat area.
I’ve had the oil changed and tires rotated at the automotive section….  they destroyed the lug nuts at my most recent visit, so I hope they didn’t do anything else to my vehicle……
I have complained to corporate, but nothing ever got done.

Dec 24, 5:51 pm:  I and a handful of other were stopped/denied access at the entrance of Walmart by Gage and and older man ( bald, glass, mustache). I asked for the manager: A TEam Lead came out , and seem agitated and overly assertive while addressing me the entire time.  I was surprised,  looking for the voice of reason, he was not looking to have any understanding or empathy.

I asked why he was denying access to customers. He said " I want the employees to be ready to leave by 6pm and go home"..     I told him that's fine but why not make the closing time 530pm?  He countered by saying " because you'd be having the same conversation".    I told him "this is a disservice to the customers who came here, relying on  Walmart to have enough integrity to honor the open-close time.

He then says " looks, we're closed". I replied " no you're not:look".   I showed him my cell phone, that showed Walmarts closing time (6pm) and pointing to the current time (5:55pm after 5 minutes of talking). " you are open Nathan but you're denying us access".  And I left it at that.

To the walmart leadership,  Please consider this hypothetical scenario:

Nathan needs get at the airline gate by 6pm, and he arrived with his family at 5:50pm, ( like everyone did today), and they told him they're closing the doors early.  Nathan and his family miss their flightdue to employee making executive decisions,  underminingthe integrityand poloce ofnthe company. .  I'm sure that wouldn't be acceptable....

let's say he goes to rent a car right after that. He arrives to the rental car desk at 5:53pm , and they deny him a car because they want to go home early.  Would that be acceptable?

The customer should have an opportunity to get their needed items based of the open/close times listed.  I told Nathan,  " all I'm asking for is empathy for these customers out here waiting". He counters again with " what about the empathy for the workers".   I say this respectfully, I have empathy,  but, it doesn't seem he has empathy for anyone that was outside.  Customers were happy tonight.

The head store manager was outside the whole time,and she didn't do anything to find a solution.

I strongly suggest there be refresher training fir the leadership regards to integrity, and not msking executive decisions that undermine the company i.e. honor the open-close imes.

Now I and other customers from Walmart are at their competitors store,  and they're keeping their doors open until the actual close time.
WALMART YOU ARE BETTER THAN THIS. .

This review is based 100% on Erin the person who greets you in WDM. She is professional, welcoming and an ideal first impression.  I will go to see her as opposed to the near by grocery opportunity.

Sick of this damn place. The delivery department lied about my items being on sock. End up talking to Mary for her to find my items to add them to chart for me to have to pay twice. Mind u I put my order in soon enough to have a free delivery. Then our conversation ends and now have no money for refund to go elsewhere or my items for the holidays. I'm a member too

Most of the staff are very pleasant. Some are too talkative and spend too much time looking at products while they are scanning them, because they find them interesting. I often get double charged for an item so I always check my receipt now. And at this time stock is very low or out on a lot of items.

Just really going down hill in customer service all around. The employees are too busy chit-chatting to do their jobs correctly. the photo department can't keep orders straight and then still can't walk the photos to the front desk after "they couldn't find them". Super disappointed

The most truck-friendly Wal-Mart I've ever visited - there's even designated parking on the north side for maybe 15 trucks. I went inside to shop, and thanked several employees for giving drivers a place to park, and was told "We appreciate truck drivers", and that trucks are welcome to park overnight. I almost shed a tear. A stark contrast to many Wal-Marts across the country that are taking the opposite position, probably due to the small percentage of slob drivers that ruin it for the rest of us. This location is taking care of drivers - let's return the favor!

What I like is that it has parking for a big truck. If you park your big truck please be respectful. I don't want them to take this away from us. Great people inside. Nice selection of cheese. The baguettes are awesome. Angus beef, filet mignon, all kinds of fish. Thanks.

It's a great stop for truckers. Right next to a truck stop and they allow truck parking. They don't have Walmart's new microwave ready meals yet but the deli always has some great options

This is has to be the busiest WalMart in the state. Parking can be a difficult. It is pretty easy access off the interstate. Can be challenging to find an associate for help. They all seem to be in the self-checkout area.They have someone checking your receipt when you leave. I never stop though. They have cameras and associates watch as you check your stuff out. I never stop. I’ve used the curbside pickup and it was pretty fast. They usually have at least one option for what I’m looking for. Produce is pretty basic and not always the best selections.

I have never been treated so badly by a team lead! Was there Thursday around 530. And had a decent cart of things.  Waited in the self check outs and then after finally checking out. My bf was trying to use his 15 percent off coupon.  It wouldn't work. The cashier came over. Couldn't suspend my transaction so had to cancel it , she took me to her team lead.  All she had the audacity to say , many times,  you need to just go wait in the line. Said very rudely  I explained I already rung up everything, but it got voided , again she said you need to go wait in a checkout lane , if you don't like your job find another oe..  extremely rude!  Don't know her name but started with a C..  will not go back to that location. No reason to be disrespected, could of been more professional.. I was thinking of transferring to that location  but no thanks

my friend and i went there for a girls day prep trip and Timber was working the check out. She was amazing! usually people are sulky about self checkout workers but she made our day so much better from the amazing attitude she has! such a bright employee and it was much appreciated :)

They got me on 2 accounts! They never fix charges that they have charged the wrong card constantly!!!!! I have 1 leg and just had my big toe amputated and said I need to come into the store and they never have carts for me to use much less any one disabled!!!!

Very helpful Employees with great customer service. I’ve been to a lot of Walmarts and have not received customer service like I did at the Windsor Heights store, It also seemed pretty clean to me. I’ve seen a lot of other stores with trash all over the parking lot and trash inside the store and cluttered. That was not the case here.

I recently went in for them to replace all four of my tires, we had some problems getting the appointment set in stone and that wasn’t anyone’s fault but technology, I finally get my car in and I wonder around the store as I’m waiting for my car to be done. After the service I check my receipt and they charged me for TWO warranty’s that were NEVER discussed with me (it literally says on the back of my receipt ‘our promise to you, we won’t over charge or do anything without talking to you about it first’ more or less) causing me to pay out an extra $100 and they didn’t even use the tires I bought offline so they almost charged me for another full set, will definitely be going elsewhere for car maintenance from now on

Always have what I need here. Today I came to find some Christmas presents for my son. And got everything I wanted and more.

This store has REALLY gone downhill.  It's difficult to find anyone to help.  At least until you go to the check out.  SELF-CHECKOUT! Because there is very rarely an actual employee working a checkout lane.  Instead,  they stand around the self-checkout area in groups of 4-6, playing on their phones.  On the rare occasion that they pay any attention to the customers,  its to stand over your shoulder as you do their job for them while they get paid for doing absolutely nothing!!!

This store deserves a 0 rating. They are severely understaffed. The cashier's are so slow it seems they are trying to get the shoppers to self check out so they won't have to do anything. There is practically no one on the floor to help customers, and if you are lucky enough to find someone they act they are too busy. Wal-Mart needs to shape up and serve the customer better

This is the best Wal-Mart that we have shopped. Today, there were SO many employees stocking shells, so many employees offering assistance, so many employees appearing to actually enjoy their jobs. This is the only Wal-Mart I ever want to shop.

Very surprised! I expected to wait awhile for them to bring out my purchase. Not today! I maybe waited 3 min, and the only other time I used curbside pickup was almost as fast. From my experience, they have definitely been on top of it! Thank you!

I am very pleased how this store is run considering the amount of people that come and go.  It is clean and tidy. I usually shop groceries because of quality as well as low price. The produce here is awesome! Occasionally,  at busy times, some stock may be low, but there is a worker replacing in timely manner. Having self checkout keeps price low. Shopping does take time. People need to be patient and understanding of this. Employees are busy and some may not smile, but they do their job well. I do understand everyone is different. I, myself work with a few autistic people that know their job and speak very little. Thank you for all you do!

Maybe if the curbside pickup worker would pay attention to what he was doing instead of asking me if I have a boyfriend or hitting on me with his pants half way down maybe my curbside pickups would’ve gone a lot smoother. My delivery (for someone else mind you) was missing a lot of stuff and didn’t even have any bags!!! He just threw the stuff in without bags which made it a hassle for the customer I was delivery to through Spark. So thanks a lot for the one star rating. Hope whoever got the rest of the groceries enjoys them while I got a bad rating. 🙄

I placed a pickup order yesterday and when I got there, the store had apparently been evacuated due to a gas leak and I was unable to pickup my order. I was frustrated that I wasn't notified about the situation before I got to the store and annoyed that it took nearly 15 minutes for an employee to take the initiative to explain the situation to me. I was able to pick up my order today, but my experience yesterday was disappointing.

I shopped and got stuff, then I left. Lol, the truth is that they have the isles full of pallets of merchandise to stock the shelves and so you can't get around easily or hardly.  And barely any of the employees know the English language.  So don't even try to get pointed in the right direction.

Its very hit-or-miss here. Some employees are absolutely great people. They will go out of their way to be friendly and helpful in any way possible. Then there are a few that just ruin the experience. They would rather spit on you than help with anything.

The store itself is great! I really like the clothing section. A bit jealous of the business pants at this location vs the one back home. Very clean and organized. Was able to find what I needed pretty quick.
Would’ve given 5-⭐️, but the employees seemed to be very angry with the world. There were a few exceptional employees that assisted me, but everyone basically looked miserable.

This Walmart superstore is slowly becoming  slum. The isles are unkempt, the shelves are not organized.  The produce isles are super messy. There's random shoppers with dogs in the produce and meat area.

The bathroom is worse than the rest area in Florida.  Super dirty, trash bins are full and debris littered the entire bathroom.

It's disappointing to slowly see your favorite grocer self destruct.

Aldi across the street is a better option, there are hyvee or fareway down on 8th street.

They finally repave the parking lot, but the interior remained unkept..

Poory managed and slowly deteriorating.i recommend going to Aldi across the street, Hyvee or fareway down the road.

This is the nicest Walmart I've EVER been to!  All employees were pleasant, helpful and smiled when I spoke to them and asked for help.  NOT ONE were on their phone ... At all!  The store was clean, organized and it was overall a pleasant shopping experience.  Considering I walked a mile to get there, it was well worth the visit. I'm 100% certain the employee demographic had a lot to do with my positive experience!!  I was there in the early a m.  Thank you!!

Where to start....Small quick grocery pick up tonight.  Went to the cashiers and NO CASHIERS!!!!   Not a one.  When I asked a staff person to get a cashier I was informed that no one currently present was able or available. Now for a disabled person such as myself, having a cashier person is not only convenient it is necessary for my shopping experience. As I am hanging onto the the cart and my cane for balance, the store employee looks me dead in the eye and says "You will just have to do it yourself."  Can you imagine the frustration, anger, and humiliation one feels in this instance??  During this ordeal only ONE employee attempted to help. The ladies (a cashier and team leader) actions were worthless, condensing, and without a shred of compassion or smidgen of customer service expertise. As I was laboring and causing myself pain trying to scan heavy (to me) items, maintain my balance and suppress the screaming urge to just leave everything I needed in the cart and leave the building, I watched the very same folks telling another customer that there was not anyone who could help him get gift cards at the self check out, there was no one who could open a register, and it must be his (cards) fault the transaction wasn't working. This was after I watched them "teach" this poor customer how to do a Wal-Mart gift card at the self checkout.  I have seen many levels of customer service in my 5 decades, watching, tonight, Walmart's winning race to the bottom was both breathtaking and disgusting.

I just want to give a shout out to Sara. (Hope that's how you spell it). Personally I would give her 5+ stars. She's very personable, cares about people, takes time to help in any way that she can, mannered, funny and has great insight! This place is better with her in it!

"BEWARE*. CASH ONLY ....Have had my banking information stolen 4 times using my card at the checkout. Not sure why this Walmart is so sketchy but I only use cash for all purchases. I go elsewhere if I need to make a big purchase.

If I could choose ZERO STARS I WOULD!
Online pickup took over 20 minutes even though the staff spoke to my husband before they went back inside. This was at approx  10pm...no other customers were there. My husband called me saying that nobody was coming and that he was feeling ill. I  called the number to speak to online orders staff, there was no answer and the call was redirected to the help desk...tried to explain what was happening but she interrupted me! THEN when I was still trying to explain she hung up on me!!! We will never shop at Walmart again!!!

Website doesn't match the store
Hours are different even when you call. Money center does not cash personal check over 200.00 which website says $1000 and up with additional charges. Store is a mess. Staff does not great you. I have to use a cane so I use the electric cart when there and the greeter came and grabbed me when going out by the shoulder and said I can't take it out of the store to my car.

Overall not a terrible place. Be careful with the rotisserie chickens. We bought one and when we got home we wanted to eat it and it was raw in the middle.

The Honey Baked Ham Company

Buyer Beware:  I went in to the turkey and ham deal for $132.00.  It comes with four sides and 3.75lbs of turkey.  The guy asked me if 3.00lbs was good enough and I had no idea how much I was suppose to get.  That was my bad.  I chose the four sides and they came back with four packages of what I wanted.  I get home and only three sides were in the bag.  I guess it was the old bait and switch!!!!  If I pay that much I expect better service.  Make sure you get what you buy when you go in here.  I will also try to get my company not to buy $100.00 gift cards for 335 employees every Thanksgiving!  Chaps my hide!!!

Honeybaked Ham is my favorite place to get food for families in grief, in celebration or in illness.
Pick out your size of ham, add any of the following plus more:
* Loaded Mashed Potatoes
* Jiffy Cornbread Dressing
* Green Bean Casserole
* Mac and cheese
* Homemade Au Gratin Potatoes

Always take Hawaiian Rolls. Ham can be served for breakfast, sandwiches and/or dinner.

Several desserts but my favorites are
* Triple Chocolate Cake
* White Coconut Cake or
* South Pecan Pie

Be sure and pick up a bean soup selection. There are several. So delicious with the ham hock.

They also serve sandwiches for lunch.

If you aren't familiar with the store 61st and Memorial, do yourself a favor and get to know them. 💕😋

We catered 50 box lunches for a luncheon and everything was 10/10. Thank you Lee for exceeding our expectations! The food was delicious and the service was excellent.

Always get the best from this Honey Baked hams and Turkeys for over 20 years!  Love the Turkey breast also!🙂👍❤

Great fresh food. Good employees. Nice hours. Cool location.

Good selection. Not overly friendly though. Just your standard Wal-mart. They do have quite a few self checkouts, so getting in and out is pretty easy which is nice.

Bought a $100 gift card back in electronics. No one told me that gift cards weren't activating at registers. Get home try to use it and it's not active. Called electronics and a supervisor said to come to the service desk and they'll take care of it. It's an hour round trip for me. I get here and walk in and am told the service desk is closed. Spoke to Irit and was told nothing could be done. No solution offered what-so-ever. Had to call a corporate number to get a solution.

It's a Walmart. Same store as last time I was asked to review. No really rude staff and only had to snap on another person's kid once..
Sorry not sorry but folks other people don't think your kids behavior is as cute as you do....

Boone, not good to match their own prices they have on shelves.
They also have so much stuff hanging Goodluck reaching in and getting something. They all fall. Look at photos.
If this is about  Ames. Ok, lots of extra dolls on top of the shelf, that's nice!
( my post here, which is which,  it's not clear,  so I'm writing above for both)

If you want me to write about coralville, ia city, cedar rapids- they're the same, meaning  good, rarely find workers,

Lady at customer service with the long black hair and I think glasses on today’s date around 5:45ish was very snotty. I needed a money order to get cash off my debit card that wasn’t working at ATM’s. She argued that that’s “not what they are intended for” and had to argue against her personal opinion to have one sold to me. She wasn’t even a part of the transaction and decided to give her input into a situation she had nothing to do with. She then tried to say my Walmart debit card won’t work without even knowing what kind of card it is. Long story short it worked just fine.The lady at the register was very nice and helped me get my money order. The other lady said I can’t cash it at Walmart because it won’t work right away in a very unpleasant tone. I don’t know what she thinks customer service is, but that was not it. Very rude from her, very nice from the lady at the register.

I have to share my mystery experience here in the morning.
I took 3 cans of baby formula to check out. I wanted to spend the formula check I received from formula producer, so I went from check-out counter. The machine suddenly broke down, no one knew how to deal with it. I think that’s okay as machines always had problems. BUT, the store guys just let me wait there for 20 minutes by only saying one sentence of “the machine always go wrong”, I just waited there seeing people come and go and my daughter seated in the trolley asleep, I had to calm her down.
Excuse me, is it the machine let you make your customer wait there for that long time and let no one to help? Is it the machine that stoped you telling your team member to fix the problem? I even had to explain to a new check out person what happened. To be polite, I did not express my anger at the spot at the time, but is it a good manner you run a service business like that? ???  How do you train your team? Every time I enter your store I saw the slogan “my team and I are happy ti help”. Is it your way to help?

The store was so crowded that we couldn't pick up everything we needed. Half of the congestion was employees picking online orders. Not going back there

Update: in the summer of 2022, a new bike rack has replaced the rusty one.

Brand new store. Helpful and knowledgeable employees. Deserves a newer bike rack (late 2020). As of April 2021, the dying bike rack seems to double as a garbage collector. The contrast with the squeaky clean, superbly maintained parking speaks volumes.

Not going to share the secret time to shop here (early early morning) but as long as you avoid the dancing stockers, you can get in and out super fast.

Walmart is my Deals on Wheels got to have that without that whole life will get pretty expensive and out of control thank you Walmart for sharing your hospitality with me I mean it's almost impossible to beat the prices on the merchandise or their produce anything they have in that store it's hard to beat the prices and everybody's friendly and helpful in any way possible to accommodate you I give them a standing ovation

Mejores servicios Grocery Or Supermarket

Retail & Franquicias

Industrias

Partners

Recursos