Elite Exteriors Roofing & Restoration, Inc.

This is my 2nd review in this business page. The first review I left the owner called and blackmailed me to remove it. They were asked and paid to do roofing, siding, replacement of windows. They dropped the ball for nearly 6 months forgetting to send over correct documents to insurance for payments. We were called and accidentally attempted to collect from our family for months because they had the customer information mixed up. They were sending wrong information over for months. Toward the end of the repair work months later the owner showed up at our residence and threatened to PUT A LEAN ON OUR HOUSE due to payment. In reality his team had forgotten to send over the final paperwork so they could be paid by insurance. They were paid out money same day they finally sent over needed information to insurance. Roof had to be fixed twice, gutters were left behind including nails and parts. They used 6 inch screws to replace our siding, nails so large they stuck out on the other side of the wall. The only work done properly was the windows that they sub-contracted out through someone else. Go through the reviews and read the bad ones, the owner argues and slanders bad reviews. EDIT. Once going into the building to pay them Ron proceeded to get loud and argumentative. Cursed, called names. Threatened to fight my husband. (please look up owner Ron Rollins incredible scary tract record) I  have video footage of their owner Bridgett Collin’s removing my phone from my hand once I began recording his behavior toward us. If you have an personal concerns please email me.  I’ll provide videos of this scene + of their work completed.

Elite did a great job replacing my roof , gutters, screens and vents . After the hail storm! Took a little longer with all the other damage across the state. But, it’s all finished and looks amazing! I will highly recommend Chris Payne as your contractor for any project! I will miss his visits and text ! Thanks Chris.

Awful experience. Overwhelmed sales team out doing bids to take in work that’s too much for their store to actually complete. No one in office to respond to questions and concerns. No contracts to be provided. They will state your insurance will fit the total bill, however you won’t see a bill. Once work is complete they will assume your take responsibility for the bills and proceed to collect from you instead of your insurance. They will show up at your house and place of business to attempt to collect payment they reassured from the beginning they would receive from insurance. This place of business requires good google reviews be left or else they will refuse to complete work jobs. Call around and seek individual places to do your business instead of going with this location to get all your work done.

Dear valued customers, community and friends,
We extend our heartfelt gratitude for your overwhelming support at the chili cook-off! Your presence meant the world to us, and we’re truly thankful for the continued support of our business. Serving this wonderful community brings us joy, and we look forward to many more moments together. Thank you for making our journey so special!

Best regards,
Bridgett Collins

I used Elite Exteriors to renovate a 650 square foot condo in 2022. The project was supposed to take 3 months. It took 10 months. I was in New York, so was not able to be on site to help facilitate the timeline.

The interest rates were under 3% when the project was set to finish. By the time they actually finished they were 6.5%, and I had to refinance because I was on a 1 year construction loan. Now I’m locked in for 30 years at 6.5% instead of 3%, costing me an extra $250 per month of unnecessary interest, which could have been prevented if they didn’t lie to me about the timeline.

The floor boards were not grouted [EDIT: floor boards were not nailed or secured in any way], just laid in, so they buckle slightly and are not level.

The contract says he would install a hood vent above the stove — it was never installed.

The bathroom was supposed to have a half glass partition — but they installed the water source on the OPEN SIDE, so water was splashing out constantly onto the floor. They refused to install a door at first but ultimately did, which I appreciate (it was a faulty design on their part, therefore they were obligated to fix it). EDIT: it was not in the contract initially bc you would expect they design the half glass partition correctly, not with the shower head on the OPEN SIDE WHERE WATER IS SPLASHING OUT ONTO THE BRAND NEW FLOORS!!

The AC unit they installed was $2k and broke within less than a year, and the warranty was not honored because they said I did not file the warranty paperwork (I was never told I had to file paperwork).

They ordered granite counters when I told them I wanted quartz. This had to be corrected (and was). But should not have happened in the first place. EDIT: the quartz counters were requested from the beginning. I stated upfront please do not order granite (I have email records to prove this)

I had to beg them to finish the cabinets bc there were un-stained portions that looked unfinished.

I also was told by someone that used to work there that Ron often “cuts corners” where he can, and gets away with it.

Overall they did a pretty good job with everything and it looks nice (the only reason I am giving 2 stars instead of 1), but took way too long, which had severe financial impact on me due to the climbing interest rates. 3 months vs 10 months is not reasonable. Imaging paying $250 per month for 30 years (this amounts to $90k of unnecessary interest). This is the biggest reason for the bad review.

I recommend establishing a timeline, and if they don’t finish in time — have written in the contract that “x” amount of dollars will be decreased from the balance owed each month the project goes unfinished.

If you are working with Elite Exteriors from out of state, they will not prioritize you. They will drag their feet and it will take much longer than they tell you. They will string you along to appease you, but ultimately they’re gonna do what they want.

Please supervise them working bc the floorboards are absolutely not done properly. They were expensive and beautiful, but improperly installed so now they’re not level, they buckle when walking, and they look and feel unstable.

Overall, a very poor experience in the end. Recommend either going with a different company or be local to supervise the renovations. The company strung me along and dragged their feet to barely finish (there are still minor unfinished parts).

EDIT: I was the easiest person to work with. I was polite, never demanded anything, worked with their limitations with COVID/supply chain issues, and overall very understanding.

Please look up the bad reviews and not only the good ones if you want to make a fully informed decision.

Above and Beyond Construction Roofing & Remodeling

You will not find a better construction company that cares about you & the job they do from start to finish

He took my money and didn't put a new roof on or give my money back!

Ace Handyman Services Coppell

We used Ace Handyman Services to repair drywall that was damaged during the spring freeze. They were able to send over the right people to do the job and it looks fantastic! The communication from Sharon regarding scheduling was excellent. I always knew when and who was coming over to my house to complete work for the day. Stephen, the owner, was also great to work with as he stopped by the house several times to make sure the work was getting completed on time and properly. I would recommend Ace Handyman Services to anyone looking to support local business in the Coppell or Irving area.

This was our first time using Ace, and we definitely will go there again. From our first phone contact, the customer service was warm and friendly, and Tyler was knowledgeable, skilled at his craft, and willing to help. We will use Ace again for sure and will request Tyler.

I paid approximately $700 for the installation of four childproof locks on cabinets, one safety lock on a plug and the change of one lightbulb. It was based on time. And I did not realize it would take this much time to accomplish this amount. Originally we had been quoted this amount for the change of approximately 20 door knobs but the door knobs didn’t fit so we exchanged out the other items, thinking it would take much less time to complete. I was very surprised that it took this long for so few items 9 am-1pm.

The quality of work was fine, but I think should have been able to be accomplished in a much shorter period of time——

Amazingly, this company is great with customer service. They read my review and they took it to heart and sent out the owner to clarify my concerns and refunded me for the amount of time they did not think it should have been billed for rather the amount of time it should have taken, since the handyman they sent, was newer and perhaps took a bit longer, than would normally be expected. In addition, they waived the trip fee when I found that one of the baby locks was not working properly and they made it right. Way to go.

Michael did a great job for us. He installed new bathroom vanity lights and hung 4 mirrors with 2 of them large and heavy. He was prompt and very efficient.

Steve is quick to respond and goes the extra mile for customers. He is a valuable partner to have for my clients and has done a fabulous job with communication and timely repairs and maintenance.

Ace Handyman Services Three Rivers Arkansas

I am so pleased with the job Gregory did at my home.  He came the same day I called, was here on time and brought all the material he needed with him.  He repaired the dryer vent that runs under the house which also required new strapping so that it was more stable than originally installed.  He was outstanding and really knew what he was doing.  I would recommend him for any job plus he has a great personality.  Good job Gregory and thanks very much.

Mr Rick was a little late but Ace Handyman Services informed me why. When he arrived he spoke to me by introducing himself to me and apologized for being late and then asked what I wanted done to my Gables. He went into my attic and reported to his boss of what he saw and took pictures. He then reported to me showed me the pictures. There wasn't any holes in the screen on the gables other than the tiny holes that made the screen. He also said there wasn't a path through my insulation to the other side as it would be had anyone been up there looking for rodents as Terminix said.  Nor any holes in my screens on the vents as Terminix said. I really appreciate Mr Rick's honesty and in his craftsmanship, I shook hands with Mr Rick and paid him for a job that didn't need to be done, so his service call and his time. Thank you Ace Handyman Services. I will be calling again.
12/19/2023
J. Davis

Needed screw put back in garbage disposal and tighten the other 2 screws to stop my leak. Was here about 15 minutes and did a great job. Very fast to get an appointment same day I called. Will tell my friends how nice this company is. Will use this company again when I need a handyman.

Prompt, friendly service as promised.  Mr. Ramos is excellent.  More people like him will be a great asset to your business.  He is a keeper.  Charles and Gina Weiner

My name is Theresa, not Louise, as shown on here.  Just want the company to know it's me.  There was a problem with the first fix, but the company immediately sent the tech back out and the work was completed quickly, perfectly, and to my satisfaction.  Great company and employee.  I can recommend them and will call on them again in the future.

PuroClean of Keller

Aire Texas Residential Services, Inc.

This company is fantastic.  Our 27-year-old AC stopped cooling and they came out the same day and did a complete system evaluation. They told me nothing was broken but said replacing certain parts would improve performance. I’m choosing a full replacement.  I appreciated the honest and thorough assessment, and our AC Tech Jose was outstanding!  I highly recommend these folks!

Reggie came out to check on some issues with our A/C unit. He was extremely respectful and professional. He didn’t seem rushed and wanted to make sure all my concerns were dealt with.

This business is legit. No BS, honest and straight shooters. Zac and Tim were gracious enough to play 20 questions with me about A/C systems despite him just being out to fix our heater. We will absolutely be using this company moving forward. Also, this is the first repair company I've had that has given me a 2 hour repair window and they showed up on the dot at the BEGINNING of the window instead of hours later. Really appreciative of that.

KC was awesome!! Courteous, professional, thoughtful, and very attentive to my concerns, needs with air conditioning!! I enjoyed my experience with him and appreciated very much his advice and solutions!!

The technician John was very knowledgeable and provide me with all my options for the AC Unit…

The person who setup the appointment was very friendly and explained the process of how the appointment would work and advised the technician will be contacting me.

Stanley Steemer

Coming back here to edit my reviews on my service with the SS team.. the guys who came out were great but the aftermath ended up disastrous for my couch. The couch dried up with brown areas and looked worse compared to its prior state. I called the SS team and was given a run around before I eventually got to speak to a manager who then tried to blame me for the horrible outcome of their cleaning. If you value your couch DO NOT USE at his Stanley Steamers, they do not know how to care for certain fabrics and they turn around to blame you for moving your couch!

I WISH I would’ve gotten a before photo! When I tell you I was debating on replacing the carpet, that should tell you how bad I let it get. I was so impressed, I went ahead and let them clean my couch and accent chairs too. I am usually a firm believer in DIY, but you just can’t do this with a residential carpet cleaner.

Couldn’t have asked for a better team!! KJ and Ced were the sweetest, most well mannered, hardworking guys!! Very professional and knowledgeable in their skills of cleaning our air duct system at Arkansas Foundation and Drain, LLC. Will definitely recommend them to anyone needing air duct cleaning!

Julian with Stanley Steemer did an excellent job on our carpet, cleaning, deodorizing and treated a stain we had.  Customer Service was very good - worked with me on deciding what all I wanted done!  I will definitely use this team again!

These two gentlemen were very nice and they did a great job considering the age of the carpet and it all looks much better. Stanley Steemer is very dependable and reasonably priced. Thank you!

PuroClean of Coppell

Sears Garage Door Installation and Repair

Sideco Inc

We are extremely happy with how our home looks, the quality products used, and the craftsmanship of Sideco. Sideco made the process easy every step of the way. We were impressed with how each crew specialized in their own area, window installation, demo, siding, painting, etc. The crews were so polite, friendly and hard working. We would definitely recommend Sideco to anyone needing to make exterior repairs and wanting to update their home. Thank you Jimmy Russell and your wonderful team at Sideco!!!

Back in 2016 Sideco replaced all the siding on our home and now we asked Sideco to help us with a room addition to our home. Sideco helped us in such a timely manner and was so professional throughout the entire process. Jon our lead project manager did an amazing job with the framing and build out of the entire project. Efrian was the other project manager who led the finish out process and made our home a beautiful place we are excited to raise our family in. We are so grateful to have a company like Sideco we can trust with such an important project. The attention to detail for keeping the home historically accurate inside and outside is incredible.

After the wonderful experience we had with Sideco on our windows, we were most excited at the thought of replacing our deck. Despite our best effort to keep the old wooden deck refinished, over the years it had taken a pretty good beating from the elements. Having a maintenance-free deck, using TimberTech, was quite appealing. We had a vision for what we wanted, but never thought our expectations would be so thoroughly exceeded!!
From the day Jon and Ethan Ward showed up, until the project was complete, their dedication to doing a quality job was evident in their workmanship. Their attention to detail made it feel as if they were doing these improvements to their own home. They earned our complete trust and we enjoyed their company so much it was bittersweet when the project was over.
This must have something to do with the culture and work ethic at Sideco. As different workers came on and off the job, they consistently demonstrated the same dedication and “pride of ownership” in the work they were doing.
They extended the roof so we would have a covered area and did such an incredible job tying it in to our current roof, it looks like it has always been there. They replaced all the vinyl siding on the back of the house with James Hardie Fiber Cement Siding. The tongue-in-groove ceiling and infrared heaters really set it apart. It is absolutely gorgeous.
During the process, they found some areas where water had seeped behind the vinyl siding on the chimney and caused some serious water damage. Our confidence in them was bolstered even further as they assured us of their experience and showed us how they would fix the damage. They also installed a moisture barrier to prevent this from happening in the future.
To top the project off, they added a cooking area which includes a one-piece concrete counter top with a built-in smoker, cedar facing on the cabinets and plenty of access to electricity.
Like many people, we’re spending much more time at home these days. Because of Sideco, it’s doesn’t feel like home. Every time we are out enjoying our new outdoor living area, it feels like we’re on vacation!

Jim and Patti Drake

Jimmy and Brent from Sideco are amazing.  I should have made this review 2 years ago when they replaced our windows in our home.   Our home is over 110 years old and had rot that needed addressed before the windows could be installed.  Brent who is Jimmy's lead on projects walked us through each area needing addressed so we understood what needed fixed and what he just wanted us to know about but didn't necessarily need additional work.  We had such a good experience with them that we hired them again this fall to replace windows in a two story apartment building that we own which is also over 110 years old.   Surprisingly with the age, there was only one area that had been a problem.  However, Brent let us know about it and talked through it with Jimmy and although there was damage due to previous leaks, they explained that we didn't need to do any additional work because the windows would fix the issue going forward.  When you hire contractors, there is always something that comes up that you wish had been different but this isn't the case with our experience with Jimmy and Brent.  The windows are of incredible quality, Jimmy who owns the company shows up to check on the status of the installation while it's going on and Brent, his main lead, is really good at communicating about things while the project is going on.  We plan on using them again next year on another apartment building.  So, for those of you looking to replace your windows, I would HIGHLY recommend Sideco.  If you want to get a second option, go ahead and call Anderson Windows and they will want to make you sit down for over an hour with one of their SALESPEOPLE  to hear all about the history of the company and then when you get your estimate it will be twice the price because they have so many layers of employees due to sales people and back staff.   I don't need to hear about Anderson's history and I don't want to talk to a sales person.  I want to deal with a company with quality  windows and an owner that is involved directly with his customers.   We LOVED the fact that Jimmy, who owns Sideco, is totally in tune with his customers and has direct communication with them.  He has a showroom where you can go and look at all the different types of options and he will help you figure out how to choose the best type of window for your needs.  He is totally accessible via his cell phone as is Brent.  There was never a time that we couldn't reach them if questions came up.  We would not use anyone else for window installations!

When we first made the call to Jimmy at Sideco, he came out to our house and took pictures. These very detailed satellite-type images helped us understand the measurements of exactly what we had and what we would need.
We then went to their showroom and it was well worth the trip. It was good to see the different options in person and their professionalism and knowledge of construction was very evident.
We were very pleased with the Marvin brand, but mostly with the way Sideco puts the whole window together, from the moisture backing, to the insulation, to the trim. No matter which option we wanted, we were convinced that the quality would be consistent.
When they came to install, they were equally impressive. The project manager, Brent, was a pleasure to work with, and the crew was conscientious and courteous. They showed up when they said they would, and they kept the house clean during installation. Before they installed each window, they would tent off the area to keep the dust contained. Then they would remove the windows from the outside. If they made a mess, we didn’t see it, because they cleaned up as they went through the process.
Based on their recommendation, we decided to go with picture windows in the kitchen and dining room. Once everything was installed we were elated with the choice. They completely rebuilt the wood trim on the inside of the windows and the craftsmanship is excellent. It totally changed the look of our home, and the windows “bring the outside in” beautifully! We would highly recommend Sideco and we will definitely use them again.

Patti and Jim Drake

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