Banco Itaú - Agência 9714

Very small bank and slow service... the bank leaves customers in huge queues outside under the strong sun, elderly people, children and pregnant women waiting until the bank opens. A humiliation.

Terrible service, employees working lazily seem like they don't want to serve. They listen to stories and have no agility.
They are poorly educated and uninformed.
Horrible, it's time to put people who are proactive and determined to want to work to improve customer service. Because everyone has the whole day to stay at the bank.
Itaú was already better in terms of service and agility. Public banks are appearing 😏

1 to 5
Service provided: 5
Structure: 4
Est. for Parking: 3
Security: 5
Children's leisure: X
Location: 5
Product / food variation: 5
Product / food quality: 5
Product value: 3
Highlight for: X

Excellent bank, attentive staff, at certain times the queues get long, but the speed of the tellers does not allow you to spend more than allowed by law in the queues, the managers are attentive the security guards are attentive but polite, it has self-service boxes that normally work, a small parking lot that has the negative point of acting as a flannel that I don't particularly trust, close to a bus stop, great location in the forquilha neighborhood.

I requested a statement and was given 2 days to deliver it to me. On the day I went to pick it up, the person I asked for hadn't come and that's why I couldn't receive it because someone else couldn't help me just to deliver the statement. Absurd!

Banco Itaú - Agência 7964

Comfortable and safe structure, with ramp access for wheelchair users and alcohol gel for hygiene. The bathrooms were clean and organized.
Moderate service due to the number of customers.
The bank has armed security throughout the building.
Parking has private spaces and is almost always free.

There is no place for people to stay inside the enclosure, the rest are outside waiting in the hot sun.

Banco Itaú - Agência 1451

Very slow service waiting for an hour to be served with a ninety-six year old person and there were few customers!. It is necessary for someone from the supervisory bodies to take some action, not just with a problem, but in all bank branches it seems that there is no one to provide a solution to the problems.

There are not enough ATMs for everyone, there is a very long queue to get in and get serviced.

Excellent service within the standard regulated by the WHO, offering alcohol gel, temperature reading, employees protected by masks and vibration protectors at the service table.. total security against covid. and very fast service.

Banco Bradesco - Agência 2121

Bad service, a lot of hassle, returning from abroad, to solve a problem related to con uhff bad experience maybe I'll cancel my account with that bank, I feel embarrassed. And I will tell my friends what happened so that they think a day before working with this bank 🏦 I am outraged

Very bad today there was no money in the ATMs, I was only able to withdraw 800 reais from my Pamcart card, I was unable to withdraw it but I couldn't figure it out but after 4 hours going from one teller to another they called the police on me saying that I was trying to withdraw money from an elderly person think of a countermeasure.

Terrible bank since the morning, I've been wanting to make an immediate deposit and I can't, every day is like this.
I only gave one star because there's no way to comment without putting a star.

Unfortunately there is no way to give 0, you have to arrive at 6 am to get a password. Four hours outside waiting, and another hour inside the agency. It's the worst Bradesco branch I know.

BBVA

A disaster of a branch, they never pick up the phone, they don't provide you with any of the documentation you ask for and on top of that they block you on WhatsApp, yes, surreal...
If you want terrible service, you know… BBVA Cangas del Narcea

Very bad attention to the office on the part of the girl who is now on the phone and I won't even tell you, she doesn't know how to explain to people either on the phone or in front of the public, I saw her personally how she was shouting at a senior who didn't understand something about the cards. When she answers the phone it seems like you're bothering her, I had an appointment for 10 and it was 1:50 p.m. and she didn't call me, I called and she told me that the day wasn't over, she was 10 minutes away and she was showing up, she thought she didn't feel like it He works, he doesn't deserve that job!!!

Now I have changed to the Narcea cangas office and they are charming

I don't know what the service is like in the office because I haven't been in person, but the office's telephone service in combination with the app is perfect. It solves a large number of needs and many of them are not so trivial (e.g. requesting foreign currency through the app).

Beware of this bank, they offer a safer card to the elderly, without explaining that if they have 2 cards, one of them has a cost, then they charge you for the new one even if you have not activated it, that is cheating, because if they act in good faith, and it really is for security they should cancel the previous card.

Banco Itaú - Agência 1137

Switch to the NUBANK digital bank with no fees and you don't need to leave home to do anything, everything is online and fast, just click and start using.

A bank like the others, has ATMs, often with errors and even entering passwords that were not entered, high maintenance fee, offers no advantages, standard service, is a private bank but does not value its customers !

Itaú Unibanco, commonly referred to as Itaú, is the largest private bank in Brazil, headquartered in the city of São Paulo. The bank was created on November 4, 2008 from the merger between Banco Itaú and Unibanco, two of the largest financial institutions in the country, resulting in the largest financial conglomerate in the southern hemisphere and one of the 20 largest in the world in market value[ 5]. The bank's shares are listed on the BM&FBovespa, in São Paulo, and on the NYSE, in New York. With 91 years of history, Itaú Unibanco has more than 90,000 employees, almost 60 million customers and more than 95,000 shareholders.[6] Present in 21 countries, the bank has around 5,000 branches in Brazil and abroad and 26,000 ATMs and service points.[7] In 2016, Itaú's asset portfolio reached BRL 1.43 trillion - the largest in the country.[8]

For me, Itaú is everything I need in terms of banking, I only do it there at Itaú.

Banco Bradesco - Agência 0959

I'm trying to call the number available here on Google and it never works.

Terrible service, ATMs are always giving problems and running out of money.

The branch is well located and has working tellers and service is normal. Only at peak times and at the beginning of the month does the movement increase. But as there are many cashiers, it is quickly attended to.

I've been a customer for many years. I have nothing to complain about.

Great bank. Operations machine easy to handle and has a very large number of boxes..

Bradesco

In the middle of 2021, where in several digital banks you have quick and easy access to customer service via the app, Bradesco, as always, doesn't care about the customer. If you need to talk to them, forget it, just go there. I've never been able to talk on the phone, ever. That's why the future is digital, in a while (very little, apparently) these big banks will lose their place to the many better options that are emerging in the market.

Wednesday, May 20, 2020. I went with my elderly mother-in-law. The security guard politely gave us a priority password. But when the system called for the password, the attendant simply said that she wasn't calling Priority Service and that it would have to be normal service and threw it away. Tremendous lack of respect. And where are the rights of the elderly? In the midst of the Pandemic, respect for the elderly is far from being respected...

Banco Bradesco - Agência 1123

It starts from the security guards at the door, who treat anyone badly, very rude staff. The Bank itself is horrible, you can't solve anything if you don't spend at least 3 hours in an endless queue.
If I could give 0 stars I would. I regret choosing this agency.

Terrible.
Nobody can talk to the Cidade Operária agency.
The phone number no longer exists and they do not update it.

Bad service from five ATMs none have money this is absurd ..

There is not always money in ATMs due to the high movement of people in the area.

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