BBVA Millenium Plaza

The location of this branch is very convenient and has enough parking. The service is generally very slow. As in other banks, they have several windows but some are not attended and you have to wait a long time. It is advisable to schedule an appointment through the application.

I think that the job of the girl at the entrance, more than pressing buttons for you... should be to be informed about the flow of operations in the branch to inform arriving customers if they are going to have to wait much longer of the time expected to be attended to by an executive. We went to get a new account and we were waiting for 40 minutes when the approximate wait time was 15 minutes. When we ask the girl, without any empathy and in a hurry, she answers that she doesn't know anything and that there is only one executive serving. Wouldn't it have been good service to the future client to tell him this before we wasted our time without any results? "Good morning. We only have one executive serving at this time so waiting times may be longer. Do you have a problem with this or would you like to come back later?" ...it would have been that simple to have an interest in providing good service.

Very slow service with executive. The checkout service is good and fast. There are only two ATMs and one deposit machine.

I was there for an hour at the bank to open an account.. And executive 3 with more forceful attention than anything.. Angry at everything she asked.. If they don't want to work better, don't go.. How do they put that kind of people attend to the public... Better the ATMs have a better attitude... Very bad... It is preferable to open an account elsewhere. make them kinder

Great facilities, but too much time is wasted in line, and if you are not a bank customer it is even worse because you have to wait triple

Banco BBVA

Their ATM froze and did not dispense 6000 pesos. They denied. Someone has this $$. I will never go back. Should be less than 1 star. Certainly there is security footage.

26.09.22 still no response from this bank. Is the employee that “balanced” the atm machine still working here?

Next step to get 6000 pesos returned Profeco.

I have issued a complaint with PROFECO

Eufonie, it has been two months and still no action on the return of my 6000 pesos

11 MONTHS AND 6000 PESOS HAVE NOT BEEN RETURNED!

There is not a single reason why there is such a long line blocking the pedestrian path. If your services are so bad that you affect public services, they must be fixed. Or open more branches.

Today, Saturday, November 19, I arrived at the bank at two in the afternoon. The lady at the door no longer allowed me entry because it was already closed. On their door the time says 2:30 pm closing time. According to this, they are undergoing renovations and that is why they no longer allowed people to continue passing through, as they had posted signs warning that they would close early.
I think that if they are going to make those types of changes, they should fix their schedules on their website. Many of us only have the opportunity to fix things at the bank on Saturday after work. And on its sign, apart from everything, it does not mention anything about the bank stopping service at 2:00 pm.

Terrible service from the ladies at the entrance, extremely rude and despotic not only with me, but also with those who came to ask them something, causing more than 10 problems themselves for not knowing how to listen.
I think Miss Karina could have better service if she is the main one who receives you at the branch

It is the worst branch, out of 4 windows they only use one or two... And in the ATM area there are never more than two (a practical clerk and an ATM) at the same time. IDEAL TO COME AND WASTE HALF AN HOUR EVEN IF YOU ONLY WANT TO USE A SIMPLE ATM

That branch is greatly needed... I understand that the reason is apparently due to the works on February 5, but not even the ATMs are available to users, they should keep them in operation.

I want to know if the ATMs are already in service to make minimum deposits or withdrawals. The last time I went there, that branch was closed and nothing was working, I'm talking about the month of May 2023

Well, what can I tell you, honestly for me it was super fast, I think it took me longer to think about whether or not I was going to the bank, the service was very good, and well, at least in my case, it was short.

Terrible service
They should take care of the people they serve, and especially the maintenance of their automatic tills....
What a disappointment of a bank.

Good number of ATMs and ATMs, if they serve on Saturday, the parking lot is small but in Plaza las Américas there is a lot of space

TERRIBLE ATTENTION
The executives don't know their processes, they don't know how to solve their problems, they are poorly organized and they waste a lot of time while you see how they make fools of each other because no one knows how to do things, if you need a better procedure, don't even approach them, look for another branch

Good attention but then the procedures are very slow

It used to be a good branch of this bank, although small for the downtown area on holidays, weekends and payment periods. However, it has interrupted the ATM service for two weekends in December 2021, due to remodeling, becoming an intermittent and unreliable service.

The parking area is small but has ramps for disabled access.

The ATMs are constantly sanitized as each customer vacates them.

Inside it has few windows in the cashier area, so you normally queue outside the bank.

I recommend using the ATMs at this branch only from Monday to Friday.

BBVA Queretaro Americas

They only serve mortgage loans, very good service from everyone. There are no ATMs or anything else

1 star for Terrible sanitary measures in the midst of the contingency and why
They are not clear. Yesterday I lost 1 hour on a simple card replacement. Only because I didn't have a passport. They were not considerate enough from the moment I arrived to tell me I needed it.
Today I returned with everything I needed... It's been more than an hour since they helped me and I still can't replace my card and the executive who helped me "isn't there"... Like losing "not being there".. There are only 2 executives attending and 1 "is not there" while they have the branch "saturated" and with at least 10 people queuing outside...
In the end, 2.5 hours of waiting... I'm leaving without a card... How annoying. 2nd day without being able to have my money and one more to go to try to finish that process.
Horrible!!

When you need some information or telephone advice, only recorders answer and you have to provide data first, there is only 01800 and there is no way to contact the branch that interests you directly or with anyone. It is frustrating that there is no attention between people. On the other hand, the attention at the Bank is good, but due to my work schedule I cannot go to request the information I require.

They are not honest, they give less money, check when you go to make a withdrawal, they are robbing account holders. We were missing a lot of money. They tell us that this is how the packages come out of the vault, so inside is the thief and they did not recover the missing amount which were several bills where I go to recover them.

They should be open on Sundays. Today I need a retreat and the one in Plaza de las Américas is the one closest to me. And oh disappointment it's closed.

It is good that it is inside the plaza, quick service, there are several practices and ATMs

Terrible service, the cashier swallows the deposits and the cashier only says, well, dial from our phone and the employees of the Plaza Puerta La Victoria branch do not have the training.

Many technologies and they do not apply them. Incongruent and inconsistent some of its employees. The policies do not apply to everyone. Discrimination accordingly. I like the bank and they are regularly attentive. But exceptions are very uncomfortable.

What a shame that, being one of the most recognized banks, they are so unfriendly with customer service, out of 6 tellers only 2 working, and what to say if you are not a customer, you have to wait literally hours to cash a check... and The saddest thing is that they don't care.

The attention for a few months has been terrible, before it was because they had few windows and now it is because of the 6 windows they have they only serve two, in addition to the fact that they make you train outside and then people arrive who are going to do x procedures and they pass them without doing lines and they give them turns before those who make us train even though we are clients too, and it is not that they are VIP clients, but rather they are just people who ask if they can do x procedure and they pass them by ignoring those of us who have been there longer waiting, I have to come to this bank because it is literally next to my work and it is the closest but their attention is not like when they first opened

ATM BBVA Seguro Social

A safe place, since it is inside the IMSS esplanade, next to the entrance to the theater and the cafeteria. And luckily I did have cash to withdraw.

BBVA Banking

The branch employee did not let me pay my taxes at the window, he wanted me to go to the cashier to withdraw 30 thousand pesos and then pay them at the ATM. In all the other branches I always pay at the window, I don't know why they didn't let me in this branch. I had to go to another branch to pay them.

The worst branch of all, since I went to the ATM on April 28 of this year and ATM E065 did not give me the money for my transaction, the person who was attending did not even pay attention to me, to call by phone or until the next day, that they could no longer assist me, I called to ask for clarification and they are not responsible, therefore for me there are even THIEVES in this branch, the maintenance of the equipment belongs to the bank not to the end user and the teller DIDN'T GIVE THE MONEY . And I'm struggling to get my money back because the institution is not responsible. Just as they doubt my credibility, I doubt those who maintain the ATMs. And I request a video of my entire stay where it can be seen that I took the money from this ATM. (I made a second withdrawal and that one delivered the money correctly)

The service, the friendliness of the staff and the detailed explanation of the procedure were very fast.

Super friendly, they explain in detail, clean branch, they solved my problem.

It is located exactly in front of the Chedraui entrance, in fact you have to enter the square.
Good service in general but there are few boxes so they take some time to attend.

The BBVA bank is located in the new Chedraui Selecto, not in The Hub shopping center as Google maps marks

100% functional ATMs.
They are outside the Chedrahui.

Unfrindly - not helpful - unmotivated to find solutions for their costumers.

Terrible customer service. Up to an hour waiting for an executive to answer, and of the 4 there were, two were busy and the other two were comfortable on their cell phones. They should hire efficient people.

They are thieves in this branch since you count the money you are going to deposit more than three times to make sure that the cash, when you arrive and hand over the wads of bills, they dismantle them and start putting them into the machine, they argue that it is missing
It is practically impossible to beat them since that is why they put the money in their tray as quickly as possible to argue that they cannot show you the tray, therefore they steal the amount that they want.
Avoid coming to deposit cash at this branch as they are thieves

In general there is good service but sometimes the staff that receives you to give you an appointment is rude to people. An older man who asked if he could come in was denied entry and told to wait at the door, with chairs unoccupied inside.
How bad they treat people who pay to receive a service like this.

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