Big O Tires

I’ve debated doing this as I’ve never left a business a bad review before..On 4/8/23 I took my 2015 Ford Escape to Big O in Mustang for 4 new tires, new struts, and new shocks. I got my car back the same day. I did not drive my car on Sunday but Monday upon driving to work my ABS sensor light came on w the alert “driver hill assist unavailable” and all my electronic sensors became permanently disabled. I called right away and they got my car in that Friday and replaced that sensor and told me it was fixed and mentioned the sensor most likely accidentally broke when they were working on my front end. It was not fixed, it came back on a couple days later. Over the course of 3 months I’ve taken my car to them 8 times WITH APPOINTMENTS for them to replace the ground wire to this sensor but they completely have wasted my time and have not fixed the problem. Keith has lied to me numerous times with “we had to order another part” “the part got delayed” “it’ll be here Tuesday” and my personal favorite “we just didn’t get to it” (I had appts EVERY TIME). Here I am it’s almost august and It’s not fixed. I have spent almost $3000 here regretfully. My digital and analog speedometer does not work(no clue what speed I’m driving), I have no idea how much gas is in my car, I do not know my car’s mileage, I will not know if I have a systems alert, my seat belt alert doesn’t work and the list goes on. .(see pic). This is a safety concern and extremely disappointing.

No communication between techs and management, problem wasn’t solved even though additional work had to be done to said part replacement process. Left bolts and washers under the wipers, anyone want to lose a windshield? Yeah, me either. I asked for 2 additional parts to be replaced and they didn’t do either one. So, do not recommend taking your vehicle to the Mustang, OK location. IF they resolve these issues, I’ll re-evaluate this review. Oh, and this issues invoice? States I need “brake repairs” but I just got new brakes (pads, rotors, etc.) in the last 6 months. Definitely more concerned with quantity, not quality.

I went in to get a tire checked. That had a screw in it. It turned out it could not be repaired, but because it was under warranty it was immediately replaced with a new tire.  These folks are professional and do good work.

This is the only place I will go to for tires and service !!! They have an oil change for 18.99 . I had them do it and out the door it was 23.00 . They took 30 mins to do it!! Great shop and GREAT CUSTOMER SERVICE

It all started with a simple alignment job on my 2014 VW beetle.  We were told that the car needed new control arms and ball joints, by the way the car has less that 50k miles on it.  I didn’t have an issue with that work being performed but I did have issue with being charged over 100% markup from retail on the parts.

I was told they were going to reclock the steering wheel and that’s absolutely something that cannot be performed due to the electric steering rack sensors in the steering column.

I was also told it would need a new steering rack and pinion because the original one was damaged.  They also told me they were going to order a remanufactured unit to install on the car and it was a used unit instead but again was told it was a remanufactured one.  They also told me that the remanufactured rack and pinion unit was going to be 700.00 I called the same company and was not only told they don’t sell remanufactured units only used and at a cost of 179.00.

I offered to help locate a used unit from LKQ that had a warranty and was guaranteed to work on the vehicle.  I ended up having to order two from LKQ because the first one was not good.  After taking the new rack to them I was then told that it wasn’t the correct one for the car.  More delays, I contacted Volkswagen and LKQ to verify that the part I sourced was indeed correct for the car .
After several days I was told they couldn’t make the repairs because of it being the wrong part.  Upon arrival to pick up the part they had decided to charge me for the steering rack I purchased and brought to them.

They were going to charge me for an alignment that they did not complete.  I asked for that to be removed from the bill along with the additional labor they were wanting to charge for the rack and pinion.  I was told by the store manager that he was not going to charge me any more labor to try to make it right but he did anyway.  We had already paid them 500.00 against our bill and again we ended up paying another 519.00 dollars to get our car which now has had to be taken to be repaired to another shop because of the absolute craziness that this business has put me thru.  What a deal , charge a customer over a thousand dollars and I still have a vehicle that cannot be driven.

RNR Tire Express

RNR - Tyler & Fabian were amazing! I am a single mom who works 3 jobs.  I drive 7 days a week. My tires were getting unsafe . I heard the advertisement on KJ103 so I went online and filled out my information. They called me right away. Tyler even went to the warehouse to get the best tires for my Jeep with a 70,000 Mile warranty! Thank you so much ! You guys Rock!

Even though I got some annoyed vibes from the guy who booked my appointment after I mentioned I had a Groupon, the whole experience itself was excellent after that first encounter. The staff was very friendly and attentive the minute I arrived. I was offered water and provided a quote on tires without being pushy about it. The alignment definitely made a huge difference, my vehicle drives so much better now.  Definitely recommend.

Super easy experience. Setting up an appointment was easy. The staff was incredibly friendly. The payment plans are a great option if you need it but the process are great even without it. The tires come with rotation, alignemnt, and balancing are included for the life of the tires which is awesome. We loved our experience

Very friendly and clean they know what they are talking about and doing my new tires and rims look great  everyone that needs tires or rims or both go there you won't be sorry

Daisy was amazing and the process was great. Will definitely refer this location to friends and family.

Went there today and the staff was so friendly and amazing. Yvette help me and she was outstanding.  Listened and when putting my tires on was told that corrosion is why tire was leaking and the sanded and sealed it. And they even checked the alignment . AMAZING PLACE AND SERVICE IS 10 STARS.

Personable, professional and customer oriented. I brought in my Ninebot MiniPro for new tires... out of the ordinary request. I got to watch these guys zip around the garage working faster than any crew I've ever seen. They are real professionals and take the extra time and care to make a customer very happy. They took care of my odd request and did not even ask for a cent. Best place in Oklahoma for tires and they have all of my future business.

I got my 1st set of tires with RNR about 6 months ago. Hands down the best ppl to work with. I had my car vandalized and all 4 tires slashed. Cameron really made a difference. I was upset and stressing on what I was going to do because I still owed about $400 on my tires but Cameron said no problem and got me in a new exact set. Had to start my 6 month same as cash contract over but I'm good with that with the excellent service I got and how quickly they worked to make sure I was good to go. Thank you so much Cameron and staff at RNR tires. I highly recommend this store

I had an amazing experience with this company, I was stranded with my one year old baby without someone to call to come help me 😭. I remembered RNR  was less than two minutes away and my first thought was I was going to have to remove the tire and take to them. Instead a nice gentleman named Cameron came to our rescue in less than 10mins. The customer service was outstanding!! They went above and beyond to help me get home safe with my baby ❤️🙏🏻

Always super happy with these guys and gals. They always come through when i’m in a bind. So worth it considering how things are being priced everywhere. But here it’s a great deal for my lifestyle. Thanks so much.

Brians Collision Clinic LLC

Our home and vehicle were hit by a hail storm and I contacted Brian's right away. I was able to get my vehicle in to get an estimate within 24 hours.

Once the vehicle was looked at I was told I would have the estimate in a few days, much to my surprise I had the estimate the very same day!!!

Very, very personable staff and excellent company to use for all things related to vehicle repairs.

Excellent work, timely, courteous.  Prices are reasonable, advice is sound, and Brian is willing and able to take on difficult work  and deliver a first rate- result.   You will be pleased.  This is a top-notch small business.  Over the past several years Brian has done a lot of work for us.  All of it has been first-rate.  Look at the reviews, the squared-away place of business, the before- and- after photos, the size of the operation--it all spells excellence.

It is now three years later.  My views haven’t changed   These guys are good.  Brian and his people put a lot of effort into this business,
They have just completed another job for us; their effort pays off for the customer.  Excellent results.

Had my F-150 towed to Brian’s Collision after a deer jumped into my grille one morning. Can’t thank them enough for the top notch work and professionalism we experienced.  We were kept informed during the entire process and the truck looked fantastic when we picked it up!  It’s so awesome to have this quality business right here at home!!!  Thank you!!!

Took my 2017 Honda Pilot in for a dent in the hood.  JR's estimate came in on target and the completion date was on time.  Quality of work was very professional. Staff is very friendly.  Brian, the owner walked me through the work they did and asked me if there were any issues which there were none.  They even detailed the entire car. I have another vehicle that I am having them work on.

Brian's came highly recommended by others in the community and they didn't let me down.  They did a wonderful job repairing our Honda van from communicating with us from every step through final completion.  I wouldn't hesitate to recommend to others.  Thank You for a GREAT job.

Got new shocks and struts installed as well a four new tires. They had it ready in one afternoon. Mat Ezra and Dallas we on point.

the BEST place to get work done on your car. Ezra is absolutely amazing to work with (super friendly, thoroughly explains things, etc.) and they do the best work! they do it fast too! Couldn’t recommend enough

Not the place to go. Had a flat tire & was ready to buy all brand new tires if necessary.  Got to the store 4 minutes before open. Two people working there. They grudgingly opened the door after I knocked so I could ask where to park. Lady made it clear she wasn't going to open early by 3 minutes for a customer.  I could handle that but not the snotty fake sweet rudeness.  Drove to Firestone where I received professional & prompt care even though there was a line. Take my advice & go to Firestone.

I am an automotive professional and Big O was able to help one of our customers that was out of town, stuck and needed to get home. I called Claire, gave them the make and model and she took great care of them and got my customer back on the road. Flat fixed in no time. It means a lot when a 2 independent business owners can work together. Thank you Big O and Claire for your help.

Sean helped take good care of me! I have to admit that basically none of the information I used to schedule the appointment was used when I got there (car was not on file and tire rotation wasn't listed).
Either way, they were able to take me in and have me back on the road within the hour!

American Auto Body

American Auto Body does amazing work, and kept be up to date at all times during my massive repair job. I could not give Kevin and Rachel and the rest of the crew there any higher recommendations. My vehicle was returned to me almost better than new, and there were no complaints from me or my company at all. It is refreshing to work with a company that have such high standards and take such good care of my vehicle, and of me as a customer.
Thank you for everything! I will never take my business anywhere else!

Starting from the very beginning, I opened an auto claim in Jan 2021 from a hit and run incident that occurred while moving cross country. In June I called around a few shops in the Greeley area to get estimates. When I called American Auto Body the first time I spoke to Kevin who was sympathetic and courteous  about my situation . We exchanged a few emails and I decided to check out their body shop in person to get a better feel and mindset. Rachel greeted me the moment I stepped inside and made me feel comfortable with the questions and concerns I had. From the duration of the repairs, costs, and completing two auto claims at the same time. I had to bring in my vehicle twice for an estimate and photos due to the auto insurance companies complain of the photos and estimate repair costs. Rachel was very patient and kind during the whole process, even though we had to play phone tag a few times. My vehicle was taken care of and repaired within the time frame that was discussed and the interior was cleaned. which was a lovely surprise. Each time I went into the shop or spoke to Rachel on the phone each step was thoroughly explained to make sure we were on the same page and everything was understood before processing to the next. When I had another issue with my auto insurance company and I already picked up my vehicle, I was still treated as a customer and person. When I forgot my checkbook at home Kevin was so generous to discount the card fee in honoring my veteran status. I chose American Auto Body because of their personable and professional staff members, care in the vehicle repairs, and to support a local small business grow that genuinely takes care of other patrons. Very much appreciated doing business with you Kevin and Rachel. God Bless and many blessings to you all at American Auto Body !

They did a great job on my car. They kept me updated on every step of the process and answered every question that I had. They even got my car done earlier than expected.

Took my car in to get fixed from being rear ended. They took the time, explained everything and my car looks great again! Hands down one of the easiest transactions from start to finish! They keep you updated and aware of what's going on for a smooth process! Would definitely recommend to anyone looking for the right body shop to get your vehicle done ✔

Kevin and the staff are great, very personable, friendly and professional. The actual body work however was sub par. They had my truck for two weeks and when I arrived to pickup the chip guard on the door looked like sandpaper and faded into the back door (which was not replaced). The factory chip guard has very little texture. Kevin agreed it was not right and agreed to do it again. This repeated 3 more times times, I was called to come pick it up, it wasn't right, Kevin agreed and performed the work again. A two week repair turned into a month and the final result was no texture on the chip guard on the passenger side. It does not match the original factory install and Kevin seemed ok with that. When I told him I was unhappy he stated "a lot of body shops would have left you with the way it was the first time". I don't buy that, maybe a chop shop with unskilled tradespeople would but I was looking to have my 2 year old vehicle with 20,000 miles restored to factory condition. In the end it was a huge inconvenience, and a waste of my time and money. If you're interested in being friends with your body shop personnel, this is the place for you. If your interested in quality work and factory finish it's probably best to shop around.

Big O Tires on Smoky Hill Road is the one and only tire place for my family's vehicles. I have worked with them for years and always been very satisfied with their service and products. I've often worked with the gentleman named Dennis who has helped me out of a jam more than once. I highly recommend this big o location and if possible ask for Dennis! I'm grateful they are the people when I need tires that get it done. Five stars!

Started my day off with a flat, called into Big O and Dennis was so quick and happy to help. I came in around 3pm to have my tires replaced, oil changed and brakes inspected and was out the door by 5:15! He was so friendly and helpful without being the typical pushy sales person. I will definitely come back for all my car repairs!

I needed Preventive Maintenance performed on my company fleet vehicle. Setting up the appointment was easy and working with Dennis was absolutely perfect. Dennis was very helpful and professional. He explained some of the things that couldn't be performed due to our corporate mandates and overall, was very helpful in explaining what was performed on the vehicle. An absolute pleasant experience overall!

I’ve been coming to Big O for over 5-6 years; for oil changes and work. The guys always take care of me; they’re upfront about diagnostic and what to expect then they deliver quality work! Extremely grateful they’re in the neighborhood, get me in for work within a reasonable time and honest. As a woman sometimes its hard to find a quality, honest mechanic. They do require an appointment for oil changes but honestly prefer it this way! Dennis usually helps me when I go in. Great guy and attitude! All of the crew is friendly and welcoming. I’m big on customer service and again they exceed my expectations!

I went into Big O tires to have a tire checked for a slow leak. I dropped my car off, walked over to a local restaurant to grab some lunch and by the time I got back, my car was ready to go. Dennis provided prompt and courteous service and dealt with my issue all within the hour. Big O didn’t even charge me a dime.
I highly recommend stopping this location and seeing Dennis for great service!

Went into this location the other day for an air check, as my tires were sending a signal to check the air pressure. Location is huge, bright, clean and the employees were helpful and professional. Carlos quickly started to help me with it. The car is a 2023 with under 5000 miles on it. So obviously, there was no need to discuss replacing any of the tires. But the free service, with Carlos, was pleasant, quick and reliable. Carlos was super helpful, friendly and so very polite, yet still genuine. I have a son around his age, and I sincerely hope that my son is interacting with the public, with even half as much of the incredibly polite and respectful nature, that Carlos maintained throughout my visit.

Ended up with a nail in back tire that went in at the wrong angle having to be replaced. I was told that since it’s an all wheel drive vehicle all four had  to be replaced. Only had 22,000 miles on the tires. I replaced all four tires at almost $900 only to receive a coupon in the mail for $100 off four days later. I called them to see if I could use the hundred dollar coupon since it hasn’t been a week. They said coupons are generated from a purchase & couldn’t be used but would offer $100 for future.Unbelievable that $100 means so much to a large business instead of making a customer completely satisfied. It would’ve been really nice if they could’ve credited me $100 back to my charge account since Christmas is coming and being a senior & disabled I could really use the extra money.  It’s gonna be a while before I’ll need tires again and I have a mechanic that does everything else. Disappointed since me & my son have been coming here for tires. Really thought customers meant something to them, since in the past I’ve been treated very well. Too bad I really thought this place was it for being the one place to get tires when we have so many places to go to in Falcon. Definitely shop around!

Have used this shop for 2 of our vehicles over the last couple years with excellent service each time. Recently dropped off my car for repair, and instead received a phone call after their inspection/diagnostics that the issue was likely an engine warranty issue. Rather than just doing the work and charging us, they had me call the dealer, and sure enough it was an engine warranty-covered issue. Saved us thousands! We will continue to use and recommend this shop as long as those guys continue to deliver good honest service. Thanks Big O!

Justin from Big O Tires helped me out with my motorcycle tire, really great guy couldn't get it to bead on the rim and he was able to do it and didn't charge anything, really happy with their service and will continue buying tires for my work van and other vehicle in the future!

Really appreciate Justin!  I came by a couple months ago to have a tire going flat fixed about 45 min before closing.  They noticed 2 of my tires were put on backwards by Discount Tires.  My tire was fixed, both tires were put on correctly and I will only be going to them in the future.  Almost ready for an oil change and check my tires before taking a road trip to see the Solar Eclipse. See you soon guys - I’m very impressed.  Customer for life!

Budget Blinds of the Ozarks

A project quoted for 5 weeks took 9 weeks, only after I called endlessly to get updates and accountability. The office staff is rarely present and uses an answering service, so when you call, the person answering literally has no information. When I finally did receive a call back, the staff was rude and not one bit helpful.

I eventually had to call another Budget Blinds store to get someone to help me with the lack of communication from this store. After multiple calls requesting a conversation with the owner, Karie, I did finally get a call and apology… however the service was all around awful. I’ve given my business to Budget Blinds in Kansas City for years and have never had problems as I’ve had with this franchise. I promise you’re better off going to Lowe’s.

I’m so thankful I didn’t put any money into this Westside business.  After I made an appointment that they didn’t show up for and no call to reschedule and an answering service that is 200 miles away. Then reading some dismal reviews that mostly get deleted I will shop on the other side of the lake probably saving money in the long run.

So disapointed in this company, I had an appointment for 3 and 1/2 weeks. I'm new to the area, have a new home and multiple window treatments needed including 4 sliding patio doors. On the day of my appointment, they called and cancelled because the lady coming for sick. I understand that, but when they called to reschedule they said it would be another month and 2 days!!!
I need my windows covered and cannot wait another month. I thought they might at least fit me in sooner since they cancelled me but I guess they are too busy and don't want our business.
I called their local competitor that my real estate agent recommended and they will make time for me next week!! In addition they are going to help me with some additional decorating and design!

Customer Service was amazing! Karie always helps our family with our blinds and curtain needs! I would recommend her everytime for all your window covering needs!

We purchased Blinds for our entire lake house from Budget Blinds of Laurie. The service and quality of the blinds is NOT up to standards. The people who own/run this don't have anyone to do the repairs and they obviously are not able to do the work themselves. The blinds cords on the blinds are all broken and will not raise.....IF YOU PLAN TO USE YOUR BLINDS DAILY DON'T BUY THESE BLINDS THEY ARE MADE FOR VERY VERY LOW USAGE.
The blinds are so bad that we are taking them down since they are all broken (won't open)and budget blinds will not get things serviced.
They even put a wrong colored blind up.  The blind was side by side with 3 other blinds, she told my wife and I it was the right color even when sent pics from the outside and inside....
In short I wanna save other the 50+ phone calls and all the broken promises. Blinds are an expensive investment and I made the wrong choice learn from me.

Chad was really helpful over the phone and gave me the best price for tire install. I was actually kind of shocked at the price I was quoted because everyone else in the area was charging a lot more.
When I got there, Chad helped me unload the rims and tires as well.
The tires were installed within the hour of me dropping them off.
I recommend Big O Tires over the other competitors, specifically for affordable pricing and excellent customer service!
Thank you Chad for going above and beyond.

Saturday I had a sensor fault show up on my dashboard that I had another big o location fix but they did not. So on my way home I stopped at the Big O on Hampden and Tower. Chad was great. He checked all my tire sensors and 1 of them wasn't reading. We talked about me coming back on Tuesday to try again. So Tuesday I went back and Chad checked again and was able to get a read on all sensors and was able to get the sensor fault cleared. He then also me get my wiper hose replaced that I had bought too. I also get great service when I have taken mine or my daughter's car here.
Thanks for all the great work and communication.

Chad Anderson at big o tires was a phenomenal/ standup individual. I had a flat that couldn’t be fixed. He helped me get the tires with my warranty and he was able to swap the tire in no time. It worked out great cuz I had a long work trip the next day. Thanks Chad. I appreciate you man. Will be coming here again for all my tire needs.

Always a wonderful experience! Joseph 🍎 👨 took great care of me this time! Everyone takes good care! I am loyal to Big O Tires! They have been honest and fair. I truly trust them, very rare to say for mechanics. That bad wrap ends at Big O! They never push anything on you, they tell you if there is nothing wrong, it’s just amazing! Always treated well and will always be back! I was able to get new tires and pay them off in a way I could financially with POOR credit. I have paid off my amazing all weather tires and the free tires when you get a flat along with the extended warranty of 7 years! Highly recommend!!!

Bailey did an awesome job with my car! He fit me into his schedule, helped me find a great deal on new tires and an oil change, and got everything done in an hour! I'm so glad I found them!

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