Big O Tires

I’ve debated doing this as I’ve never left a business a bad review before..On 4/8/23 I took my 2015 Ford Escape to Big O in Mustang for 4 new tires, new struts, and new shocks. I got my car back the same day. I did not drive my car on Sunday but Monday upon driving to work my ABS sensor light came on w the alert “driver hill assist unavailable” and all my electronic sensors became permanently disabled. I called right away and they got my car in that Friday and replaced that sensor and told me it was fixed and mentioned the sensor most likely accidentally broke when they were working on my front end. It was not fixed, it came back on a couple days later. Over the course of 3 months I’ve taken my car to them 8 times WITH APPOINTMENTS for them to replace the ground wire to this sensor but they completely have wasted my time and have not fixed the problem. Keith has lied to me numerous times with “we had to order another part” “the part got delayed” “it’ll be here Tuesday” and my personal favorite “we just didn’t get to it” (I had appts EVERY TIME). Here I am it’s almost august and It’s not fixed. I have spent almost $3000 here regretfully. My digital and analog speedometer does not work(no clue what speed I’m driving), I have no idea how much gas is in my car, I do not know my car’s mileage, I will not know if I have a systems alert, my seat belt alert doesn’t work and the list goes on. .(see pic). This is a safety concern and extremely disappointing.

No communication between techs and management, problem wasn’t solved even though additional work had to be done to said part replacement process. Left bolts and washers under the wipers, anyone want to lose a windshield? Yeah, me either. I asked for 2 additional parts to be replaced and they didn’t do either one. So, do not recommend taking your vehicle to the Mustang, OK location. IF they resolve these issues, I’ll re-evaluate this review. Oh, and this issues invoice? States I need “brake repairs” but I just got new brakes (pads, rotors, etc.) in the last 6 months. Definitely more concerned with quantity, not quality.

I went in to get a tire checked. That had a screw in it. It turned out it could not be repaired, but because it was under warranty it was immediately replaced with a new tire. These folks are professional and do good work.

This is the only place I will go to for tires and service !!! They have an oil change for 18.99 . I had them do it and out the door it was 23.00 . They took 30 mins to do it!! Great shop and GREAT CUSTOMER SERVICE

It all started with a simple alignment job on my 2014 VW beetle. We were told that the car needed new control arms and ball joints, by the way the car has less that 50k miles on it. I didn’t have an issue with that work being performed but I did have issue with being charged over 100% markup from retail on the parts. I was told they were going to reclock the steering wheel and that’s absolutely something that cannot be performed due to the electric steering rack sensors in the steering column. I was also told it would need a new steering rack and pinion because the original one was damaged. They also told me they were going to order a remanufactured unit to install on the car and it was a used unit instead but again was told it was a remanufactured one. They also told me that the remanufactured rack and pinion unit was going to be 700.00 I called the same company and was not only told they don’t sell remanufactured units only used and at a cost of 179.00. I offered to help locate a used unit from LKQ that had a warranty and was guaranteed to work on the vehicle. I ended up having to order two from LKQ because the first one was not good. After taking the new rack to them I was then told that it wasn’t the correct one for the car. More delays, I contacted Volkswagen and LKQ to verify that the part I sourced was indeed correct for the car . After several days I was told they couldn’t make the repairs because of it being the wrong part. Upon arrival to pick up the part they had decided to charge me for the steering rack I purchased and brought to them. They were going to charge me for an alignment that they did not complete. I asked for that to be removed from the bill along with the additional labor they were wanting to charge for the rack and pinion. I was told by the store manager that he was not going to charge me any more labor to try to make it right but he did anyway. We had already paid them 500.00 against our bill and again we ended up paying another 519.00 dollars to get our car which now has had to be taken to be repaired to another shop because of the absolute craziness that this business has put me thru. What a deal , charge a customer over a thousand dollars and I still have a vehicle that cannot be driven.