Glass Doctor of Bozeman

AUTO GLASS BEWARE:
In short, I arrived with a rock chip on the passenger side, and left with a large crack across the driver side at the field of view...

I have had Glass Doctor do a number of repairs and small jobs for me over the years, and they were typically satisfactory at best.  Today's experience was quite different.  I brought in a vehicle for windshield repair to address a penny sized spider on the passenger side.  The receptionist said that they could get me right in and it would be about a half hour.  After about twenty minutes, she came in and asked which crack it was, and I explained I only knew of one.  I went out and the repair tech pointed to a six inch crack, driver side, center of view.  The tech said that there had been a little crack there, and when he got it inside he 'saw it go.'  The vehicle had been warm and driven for a couple hours, and I can't imagine would have had such an extreme temperature differential to cause any issues. It is quite possible that there was a preexisting chip or crack there that I hadn't seen, but seems wildly coincidental that it would decide to make a run the very moment I brought it into the glass shop.  What was worse, when I expressed my disbelief to the front desk, I got a 'tough luck' response.  The tech overheard our conversation and became agitated and berated be for bringing in a broken windshield...  He told me, amongst other things, that I signed a waiver, and the manager, when he gets back from vacation, will tell me the same.  They seemed unsurprised and unapologetic that this happened in their shop.

The tech also told me it is just like going to the doctor with a sprained knee, and finding out that it is a torn ACL.  Maybe... except that it was in the opposite knee, which was a bit of surprise...  :).  This is one Doctor I will not be returning to, and advising clients and friends to avoid.

Great experience. Dropped my car off & picked it up 2 hours later. Easy & efficient & best price in town. Got an email a couple days later explaining my 1 year warranty, would recommend to all my friends & family.

When bad things happen, sometimes you just need a kind person to make your day better. The staff here were so helpful and understanding that they have earned my loyalty forever. They acted quickly and took care of my windshield under crazy crash insurance circumstances and I hold them in the highest regard… how often can you say that about a glass repair company?

I took my work vehicle in for a windshield replacement, from the minute I called to schedule my appointment  the staff was friendly, accommodating with my schedule, and my work was completed in a VERY reasonable amount of time!  I appreciate that they took great care of my vehicle and it looks amazing!  Thank you Glass Doctor!  I will be back and will be referring you to everyone who needs a windshield repair or replacement!

Very unprofessional be aware poor customer service and not very good management. I received quoted windshield replacement with provided vin and right before they attempted to replace customer rep called and said it would be $300 more. I stop them from replacing windshield and pickup my vehicle and that’s when I heard another customer was having the same issue. In my experience I would cation from using this shop!!!

Big O Tires

My tires took longer to get in than they expected (not a big deal, I know how things go especially with shipping things to Bozeman) but when they rescheduled to my appointment they forgot to include the free alignment that comes with the purchase of new tires which I asked for with the initial appointment. When I asked how the alignment was the lady told me that it was not done and that is was my fault for "not speaking up" and then preceded to tell me the importance of an alignment, that this could void the tire warranty, and that they would do it for $139 the next day. That was not possible for me as I was travelling out of town. I was infuriated that they blamed me for their mistake and not honoring the free alignment. To make things worse, while I was I was traveling the next day I found a dent and scratch from them(see pic). Since, I am out of town I have tried to call but get no answer, which has been common for me at this location. I am not sure what to do at this point other than learn my lesson and not return to this location again.

Had a wonderful experience here. My car broke down and ended up needing almost the whole front end replaced, but the shop we took it to couldn't do an alignment. A friend recommended Big O Tires, and I'm so glad they did! I called Big O Tires after our car was fixed and they got me in same day for an alignment, oil change and tire rotation. THEN 5 days later, I ended up with a flat. I called them, and again they got me in same day to patch my tire. Both experiences were great! The staff was polite, helpful and they charged me fairly! I will absolutely be going back in the future.

I have no idea why this amazing business has ANY bad reviews. We are traveling cross country from South Carolina to Spokane Washington and our two front tires went bad on the way. We noticed in Yellowstone but the closest place that had our sized tire was Bozeman. Big O got us in their shop IMMEDIATELY and gave us the best price on three tires (two new front tires and one new spare!) for under $400. They also didn't make us detrailer our car or put us on a lift. These guys safely replaced our tires right In the parking lot. They had three guys working simultaneously and got us in and out in less than 30 minutes. They were nice, friendly, helpful and answered all of our questions. They had knowledgeable responses for all of our concerns. And they helped us back out into traffic so we could leave safely and quickly. Can't say enough good things! Nothing like peace of mind and safety when traveling this far in an RV while towing a new car. 110% recommend these guys. Thank you thank you thank you.

Bought the Big O AT 2 tires for my Silverado. Very happy with them so far. Ride a lot smoother than I thought they would, since they are a more aggressive tread. Travis was very helpful!

We were on vacation and had a flat. The staff was helpful, kind and got us back on the road right away. Great experience! We had tried another location the day before and was told to come back and they weren't going to guarantee they could even get us in. I wish this Big O team was closer to my home town!

RNR Tire Express

A big huge thank you to James, Kate and Esther at RNR in Fairfield they were not only so helpful and professional but one of the only companies to be able to get my size tire in stock the fastest. 25560R19 I ended up replacing all 4 tires and the financing was super easy. So far the best tire place I have been to they will definitely be getting all my business going forward for my cars and my families. Thank you guys so very much.

James the owner was so helpful and friendly. He explained each tire option in detail. He provided top tier customer service and my car now has fantastic tires that will last me a few years. They had a fantastic promotion going that he applied to my tires. I HIGHLY RECOMMEND RNR Tires because James will make sure you are getting a great deal but also top quality tires. Thanks James!

Please think about calling this business next time you need auto service!!!  over the moon about my experience with them… called them this morning to have four brand new tires put on my old wheels and dispose of my old tires. My husband dropped them off and they finished them a couple of hours later. excellent customer service, excellent accommodation and I am so happy with the price. Forget big box business call these guys.. this makes me happy that my husband works in Fairfield right down the street from them.

There's a reason this shop has so many 5 stars, they've worked hard and have earned them!
I requested a quote online, and Esther was prompt and professional about getting back to me. Getting the quote via text, and setting up the appointment was a breeze. When I got there, they were nice, professional, and knew what they were talking about.

Can't beat the price- this is going to be my go to shop for tires in the future.

Cannot express the gratefulness of the guys and girls at R and R tire in Fairfield. Very professional I have bought other tires from another location. They did not have him in stock that day so I went to Fairfield. The manager went and picked them up from the warehouse did not have to reschedule my appointment and was done in a timely manner. Very professional would highly recommend them I'd give more than five stars if I could!!

Novus Glass

BEST IN TOWN or out of town as they travel.  Always the best service and you cannot beat the price anywhere.  If you need chip repair, they will do everything they can to try to save you windshield even on some running chips.  But if you need or want a new windshield, don't go anywhere else!!!

Very professional and nice people.  They picked my car up, dropped it off.  They took care of me.  They are knowledgeable.  So thankful for them.

They did great work, they were fast and took care of all of the details with my insurance. Would definitely use them again.

We have been in twice now,  once for a windshield replacement and once for rock chip repair. They are exceptionally friendly and professional and I would highly recommend them for any auto glass needs.

Amazing service! Novus glass were extremely kind and professional. They came directly to my home, replaced the windshield in an hour, and all of this was done for a great price! Highly recommend this company:)

Caliber Collision

Glass Medic

Midas

Missy is absolutely amazing! She is so sweet and welcoming, yet very knowledgeable. Took my Equinox in on Saturday morning, and I was out by 1 PM with a new fuel pump and a fresh bill of health for my vehicle. I'm not sure which mechanic worked on my car, but he was wonderful! I never feel like I'm getting ripped off at this shop.

Rotor had a casting defect they said stuck caliber caused problem wanted to replace caliper and rotors. They were just wrong about diagnosis.

Always great service from these folks all my vehicles get oil changed here and I have several!

Great service, great work,not to bad money wise

Great place for all automotive repairs, from mufflers,exhaust  , oil changes, shocks, tires  , brakes air conditioners, and every other auto needs , they are fair and reasonable and the staff is very friendly and professional. Come and check um out. I had a selinoid and fuel canister installed and the work was done very quickly  , Misty and her staff is very knowledgeable and professional. Looking forward to returning soon. 😀

I was driving on the highway and had an issue with my car overheating, so i pulled off and found this shop. The owner and service techs were so nice to me as a young, woman. They didn't judge me at all and were very informative of the status of my car and what the issue was. They were honest and reasonably priced and were able to help me with my emergency car situation to get me back on the road safely!

Jeff is always polite and understanding. Everyone has a great attitude and very helpful in all aspects.

Kept my car for over a week. Did not call to update on anything. I asked them to call me so I would have transportation to work. Never did. Charged me double quoted price and didn't call me to notify of the price change. "Reattached ABS" didn't ask and the light is still on. Don't go here!

Took my car in for an inspection with detailed information foreshadowing the issue I need confirmed. I arrived at 8:30am in the morning. It is now 3:00pm and I still do not have conformation on what is wrong with my car.

I have wasted my day on a damned Midas inspection. 0 stars. Employees don't even know what they're looking at.

Pat was a wealth of knowledge and incredibly helpful - I will definitely come here for future car needs!

Glassman Auto Repair

Sent a email over the weekend. They contacted me Monday, came out the next day. Was able to work around my schedule for that day. Sent me a text before they showed up, the install took maybe 30 mins to do. Can’t ask for better service.

They were able to get my vehicle in for repair right away and at a very reasonable cost.  It was done in a professional, courteous manner, and looks great!  I'll definitely use Glassman again if other issues arise!

The price was very reasonable. They worked quickly and effectively. They came to my home to replace my shattered winsheild. They have a lifetime warrenty on their work. Definitely recommend them. They were able to get it done next day after scheduling.

A 4.5 rating is beyond comprehension.I’d say they fluffed the reviews with friends/family as all the low ratings on here explain this place has DEPLORABLE customer service.I messaged through their website for a quote on a replacement windshield and(a day later)received a text with one.I quickly replied asking if I come to them or them to me and was told they come to me.I asked where their base of operation is so that I might get close as possible to make my replacement more convenient and they needn't travel far.I explained I was currently driving looking through the kaleidoscope of a cracked and spider webbed windshield from being hit by a rock on the highway and nearing Monroe(not more than a 20 min drive from Dayton)driving north to Circleville which I said I did not expect him to travel to at all and thanked him for getting back with me.After a few minutes I received a reply stating I was ‘kinda out of his service area’.I replied asking where his service area is and I’d drive there.No reply—I texted that I REALLY needed it done asap and could be in Dayton in under an hour.No reply—I sent a text stating I was in Monroe so not terribly distant.No reply—I sent a text saying I could do cash if he’d prefer and received an immediate reply stating it ‘wouldn’t be today but tomorrow’ and asked if I ‘had an address in Dayton I would be’.I replied asking what time tomorrow?He replied ‘when can you be in Dayton and where?’I sent a text saying anytime and asked if it had to be a residence I explained I’m a paramedic(23 years of service to date)and unfortunately I travel all over the state which is why I’m not bothered by coming to any location most convenient for him.My phone rings and it’s him calling.I answered within one ring and gave the usual ‘hey how’s it going?’ greeting and was met with a surprising conversation.He began ‘so you don’t even live around this area…’I interjected saying that I do.I live outside of Cedarville.He repeats ‘you don’t even live around this area…’I interjected again asking if Cedarville was in his service area and promptly told ‘No’.The true nature of his personality came shining through.He said ‘I don’t chase business man.I have plenty of business lined up on the daily and don’t need to chase money’(any business owners read that statement?Do you turn down money?Especially when money is offering to come to you anywhere you choose AND offering cash in hand?)I interrupted ‘but you’re not chasing business.I’ll come to anywhere convenient and close to you.’He says with a sarcastic laugh and demeaning tone ‘well I mean it wouldn’t be until a few days I could get to you.’I said ‘so now you can’t do tomorrow?’he says ‘well I’m not chasing work because I don’t need to chase work but I’ll tell you what man…if I get free time in a couple weeks I’ll let ya know and we can play tag again’(with another sarcastic laugh).I said ‘I can’t wait that long I need this done asap and I have 4 different residence addresses I can be at if that’s the problem(because I have very good friends AND family in Dayton proper and the suburbs who’d gladly let me park in their driveway to have a very unsafe situation of a broken windshield to be replaced and be on my way—not only serving my need for his service he’d get free advertisement to the home I’m parked at and ALL their neighbors. Considering the average home value in the 4 locations I’d be are $750G+ his cash flow would jump)He scoffed ‘I don’t want your business’.I said ‘you can’t even do this for a guy who’s a paramedic and serves his community?’His reply ‘I’m the cheapest in the state.I don’t need your business.Go find a more expensive company that’ll chase your money’.I said’I will,I’ll also let every member of the fire service know this is how you do business so they’ll avoid wasting your time.’He screamed ‘Oh man.You know what?Go F*%k yourself F%*king a*%hole’ and I ended the call as he continued to compliment me.Facts—consider them prior to using this company. Might be the cheapest but behind the smile are arrogant thoughts as he looks down his nose at you.

Fast, reliable, courteous, and price was lower than other places I called

Dear Andrew and Brian,

We wanted to express our heartfelt gratitude for your honesty and integrity in diagnosing our car troubles. Your ethical approach in identifying a twig, not brakes, as the culprit behind the screeching noises, and recommending just a quart of oil instead of an unnecessary oil change, meant a lot to us as seniors navigating these matters. Your expertise and honesty saved us from unnecessary expenses, and we truly appreciate it.

Additionally, a huge thank you to Brian for his exceptional service in accommodating us and keeping us informed throughout the entire process. Both your professionalism and dedication are commendable, and we are immensely grateful for your outstanding care. Thank you both for your invaluable assistance!

I had picked up a screw in the right rear tire of my Subaru Outback, so I went to Midas for their FREE tire repair.  Brian, the Manager on duty, was very helpful and got my vehicle into the service bay immediately.  Gary, the technician, inspected all four tires and found a nail in the left rear tire, as well.  He did a patch repair on the right rear tire, and he discovered that the nail did not penetrate the left rear tire.
This Midas shop is a great place to do business with!  I highly recommend them for any automotive repair needs!
Thank you Brian and Gary.  I would give them 6-Stars, but Google only allows 5!

I recently had my 2010 Subaru Outback serviced, and I must say it was an excellent experience. The service was not only efficient but also amazing. The team did an awesome job, completing everything within a six-hour time period. I'm highly satisfied with the level of service provided.

Amazing group of guys. Super friendly and the most helpful people I've been to. I needed new studs and lug nuts on my wheel, since I was driving on 3 outta 5 on my front passenger. Tire Discounters looked at my car in their system and just started listing every single little thing they would have to do, and I could feel the price growing. The system told these guys 2 and a half hours, and they said "We'll see about that!" And sure enough they ended up charging me for half an hour labor, literally saving me hundreds on this dreadful hunk of junk. GOD BLESS YOU ALL!

These people are so nice and honest.  Great workers.  Gary the mechanic that worked on my car, clearly explained everything.  So I understood. Fair. Good.  Brian treats people with respect very welcoming!   I will be back. !

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