Ford Citelis Querétaro

They park their cars all over the adjacent streets, sometimes blocking the way to the kindergarten on the street right next to it. Also, when the trucks come to deliver new cars, they park and wait over the avenue, completely obstructing traffic. I wonder how they haven't been fined for this.

the sales man didn't even want to sell us and told us that we couldnt afford what we wanted even do we actually have, because of that we actually remove ford from our options

Very poor customer service, I introduced my car for 3 recalls and they say that two of already expired without providing any evidence at all @FordMx #FordMx

Friendly staff but services were not so great. Need improvement in big way

Get yourself a nice new car to travel around the city, or get your car fix in the service center with quite good attention.

Around $3,800.00 Per service for your car.
Visa, MasterCard, Cash.

Kia Nova Seminuevos

6 months without getting back the $5,000 pesos I left to reserve a truck. It's a JOKE! Don't buy here. There is never a manager, they never answer the phone!

The worst service in the purchase of my car, the documents were misplaced, they have NOT PAID ME for 30 days. They throw the responsibility between each other.
⚠️ Don't sell your cars here. ⚠️

The advisor who sold me did not know what documents he was giving me, he gave me the wrong characteristics of the car, he recorded a delivery video that he never sent me.
All very bad... Bad experience in the service.

Terrible experience, a year ago I bought a unit with them and now that I need to sell for personal reasons, their "appraiser" tells me that they cannot buy it because their scanner shows 12 airbag error codes (I have never hit the car) , which is strange because they asked for the codes and they refused to provide them to me, and when the unit was purchased they made me acquire the credit through BBVA when their staff told me that they did have their own finance company. In conclusion, TAKE CARE OF YOUR MONEY, DON'T BUY PROBLEMS WITH THEM.

Compare between several agencies, but the truth is that they have a very high cost for pre-owned units in comparison with other agencies, and what I liked the least was that they do not fix anything, they do not even change the tires, no matter how worn they are, they do not take blows so I do not recommend them since this is what is visible, what will happen to what is not seen.

At first they are very attentive and give good attention but at the time of the sale the very long "processes" for the delivery of the car begin, you have to mark the seller daily to follow up, I have bought from other agencies and the units take 2 or maximum 3 days to deliver, I've been waiting for 1 week and I'm just going to sign the contract to see when they can schedule my delivery, plus the prices are above average!

AUTOS FORD SS Irapuato

Front desk was super nice with me and mechanics did a great job in just couple weeks. I'll recommend Autos Ford Ss Irapuato

It is good company and it sells all cars and used cars too .

Ford

THE WORST PLACE TO PURCHASE A VEHICLE.
We arrived on march 1to purchase a ford expedition, the sales rep “Angeles” talked us into buying a 2022 expedition that was on the floor. So we left a 10 thousand dollars deposit to hold it. When we came back the next day with the rest of the money they had sold it. So she convinced us that the best deal would be the 2023, we did went ahead and purchased the 2023 that was supposed to be in La Paz. And delivered to cabo in two days.
By march 6 we noticed some thing was odd, she asked us to wait and said that the Expedition was coming from the main land. Which was a surprise because is was supposed to be in La Paz. We finally on march 27 decided to ask for our money back!!!

To this moment Ángeles & her Boss IVÁN Lie after lie wanted us to keep our money there so they kept telling us that the money needed to be authorized by Mexico City FORD

NOW ITS 21 of April they have given us a NO FUNDS CHECK OF $1,600,000 million pesos NO FUNDS!!

Terrible customer service except from Nacho. Walked in to pick up plates which had been held and because our specific dealer wasn’t there they said “noo… come back tomorrow” and then got someone higher up and he said “no we don’t do that”. Not one person was interested to help after we purchased a car from them, but happy to take our money. After calling the dealer the higher up walked to Nachos office and within 3 seconds had our plates. Absolute rude, didn’t. Even. Try. To help or to look. If you go here only see Nacho, otherwise go to the Ford dealer in San Jose.

Buying a home in San Jose del Cabo, and need to buy a new car in Mexico.  Stopped at the Ford dealer to price a New Ford Escape.  Staff is very friendly and bilingual.  Price on the sticker is the price, which makes shopping easy.

People were nice and the service was fast.

Toyota

Great Car - Bad dealership.

Buying The Car
I bought a pick up at this dealership which was a nightmare. I did not write a review because i wanted give them the benefit of the doubt. alli can say is
1. they could not find my payments .
2. When i received the car there was rust underneath the car. 3.When i spoke to the agent they showed me a car and price . When i picked it up  it was the correct car but minus all the add on they  originally showed me . They did not even put the stickers on it they say it is a 4x4 or the type of car.
Communication was poor. Management was even worse. They told me originally they did not want to take dollars. Then i said i would pay in pesos via transfer then that became a issue because they wanted to the one to exchange the dollars for pesos . Just a joke . I had to write emails to toyota head office to by the car. When  bought the car i pointed out to the manger that they had 2 star reviews. I see that has changed. I wonder how many they bought because everybody i speak to who has purchased a car from the dealership has been astonished how bad the service and pricing is

Fixing the Car
I recently has a diagnostic at dealership which cost 100 dollars *(no problems). The diagnostic was correct . Burnt out clutch, the problem is the crazy price to fix. They wanted 47000 pesos for the clutch and another 40,000 pesos. 87,000 pesos  to replace a clutch. The car cost  22,000 dollars. This mean they wanted close to 25 percent of the value of the car which is a joke. It takes 4 hr to replace a clutch . They wanted 2,500 dollars for mechanic to change it and a 7 day wait for the parts to come in . I took the car down to another mechanic cost m 700 dollars to replace with a better clutch then toyota provide in there car and it was done in 2 days.  Do not fix your car at the dealership. Just get the diagnostic. If this dealership want to charge more because they are Toyota that fine. But to charge 800 percent more is daylight robbery. It's actually insulting

There service- The agents are very nice and courteous when you arrive  but it takes them 30 minutes to process each customer . If you have 2 customer before you are in line for 1 hr . this is just bad . It's always like this. This is bad management. If you are that busy charging crazy prices higher another member of staff. at least when you charge be 800 percent more for fixing my truck you can at least take my money quickly.

Servicing the car
the only service i can recommend from this agency . They did a good job

When you buy high value items you expect high value service

This dealership does not understand this at all

Last have a look at the reviews. There is a profile call local Guid adding  5 star reviews to cover up all there one star reviews.

I do not speak the best Spanish, but the were patient and helpful.

Worst customer service in town. If they didn’t have a nice brand as Toyota they would be ruined

Hands down the worst buying experience possible, at every turn they made it as difficult as possible to get anything done quickly during buying a seminuevo. Poor communication and just pure bad service. No "Kaizen" exists here. They even managed to break my windshield during diagnosing a problem...and deliver my car to me with a crack all the way across it, and tell ME to call my insurance and deal with it. 🤣 Mr Toyoda would be rolling in his grave

Replaced windshield today and went well. Took awhile to get part ordered and delivered from USA. I did not receive an email or phone call when part was delivered. Scheduling an appointment to install windshield went unanswered after 2+ months & after 4 times contacting dealership until I requested a refund of the part. A real learning experience.

AUTOS SIGLO XXI

Excellent service and very friendly people, a good experience because they helped me with my car and I have not had any more problems, everything is 100%

Volkswagen

Fixed/did work sunroof on Passat. Got it closed.

Mercedes-Benz Natsa Los Cabos

Everytime you call no one answers and you cannot leave a message, what type of service is this?

Great customer service.
Knowledgeable staff.
Expensive

Do not go to the Mercedes agency, it is not approved in terms of paint and workshop. The Mercedes brand, that is, it is as if you took your Mercedes to an old workshop in San José and you do not know what they are really doing to it and the product is a garbage as well as the work they do there, for my part I will do everything so that people no longer trust them with the car and above all that the brand is fully aware of what happens in this very low quality workshop, as well as the advisors and management.

Very good service, very friendly staff, but they need better coordination.

The maximum in service and attention, and Jesus my Agent is the best in life.

Congratulations

Nissan Vegusa Irapuato Solidaridad

Nissan Vegusa Seminuevos Irapuato

Excellent customer service, they inform you well and the treatment is very respectful

Good service from the staff, answered all our questions

When you look for a dream and you have the right people to achieve it, everything is easier... Thank you Mrs. Martha, for your support...🥳

They have very good service, they are professionals, they have very well-disposed staff who, in addition to advising the client, pay sufficient attention and look for the best, most affordable way within their financing program so that they can acquire a vehicle.

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