Banco BBVA

Your manager or director on duty is disgusting, glued to her cell phone as if her life was going away. I had a problem with the account and he says he doesn't believe me. Unfortunately I didn't take the photos but please how can they have such a rude and zero empathetic branch manager. Help me with some customer service courses.

Terrible service from the Manager today on duty, despotic, rude.
The lady at the entrance was very kind and assisted me.
I wanted to do some paperwork, change my payroll and process a credit account. Unfortunately, it was going to be closing and the accessible paperwork lady was assisting me, until the manager arrived and questioned her work and kicked me out of the branch.
Seriously, Bancomer hires people with such little ethics and respect for their employees and clients. 09/15/2021

The attention for the ATM area is excellent, you go by quickly considering the number of people and if you have doubts about making a payment, the executives will guide you.
As for accessing the bank, the truth is that it takes an eternity, it takes more than an hour, once you enter their attention is excellent, the branch of the Galerías las Ánimas shopping center beats it since you spend there in a matter of minutes and you are already out .
But overall it's a good branch.

They refused to print me an account statement, even explaining that there was no problem paying the established cost for the service. The staff sent me to an internet cafe, one goes to the bank because it is a safe place to print this information, so I think this type of attitude on the part of this branch is terrible.

If they mobilize their staff, it would be excellent but how all their people make the image of the bank hurts

Afore Bbva Bancomer

Good evening, yesterday I went to pay for a service and the ATMs do not work well, they are very dirty and when you touch the screen to follow the process it does not obey, very bad service at 14 Ote and 28 Norte in Puebla, Puebla.

Today I had a bad experience with the Manager Ma. Carmen since not even she knew what was happening with the unrecognized charges and deposits, she did not know how to give me support, she spoke to me very arrogantly and even though I told her it is not for her to talk to me like that , he told me, well that's how he spoke, I must be serious about something that I already explained to him for 30 minutes, and what do you think!? I had to investigate by other means what was happening with my positions and accounts, firstly they should update them on what is happening before providing support, secondly the attitudes towards people are terrible, not at all kind, especially for that lady who He treats you like an ignorant person.
They should report their bad service

It is in a good point to be able to carry out procedures, withdrawals and deposits.

Going to the BBVA branch to make payments or deposits in the practical cash register is easy and fast, you avoid the lines to access the cash registers inside the branch, two executives are always at the entrance to help anyone who has problems, go with Some executive inside the branch takes some time but I always come out with doubts or problems that the debit or credit cards that I have present, the cashier staff, always friendly executives, the cleaning staff there is one in the ATMs and another inside the disinfected branch the area before you use the services, this branch located on Av 14 Oriente Puebla, Pue complies with all the disinfection regulations, temperature taking, mandatory face mask, gel at the entrance and exit recommended for those who go to the bank, Preference is given to the elderly or those with a wheelchair, cane, etc., highly recommended.

I have been going for a period of 2 months once or twice a week, the practices never work and there are huge queues. 👍 Good for that. I'm giving one star because otherwise you can't comment.

Bad attention from the person who gives the appointments, even though I was a BBVA customer, they gave me a user appointment, so they made me lose more than half an hour. I asked him to please redirect me to the correct row and the executive got upset, and with a terrible attitude he reassigned me.

Excellent bank, only their ATMs fail a lot.

I suggest that when you arrive they give you notice that it will take more than two hours to serve you because you don't know and you are waiting and if the procedures are so slow then they should put more executives or tell you where they can serve you faster, one. comes for your Executive and it turns out that they also change them and then it is as if they were just another client when your executive already has your needs
It said waiting time 8 min and it took 2 hours to pass

Terrible customer service they pass on to people who liked me in other banks and they didn't give me very good attention, which I agree

Executives are poorly trained regarding updating tax data, we had to file a complaint with the CONDUSEF for their incompetence

The worst service in banks and ATMs.
disgusting
The service for complaints on the telephones has its BBVA line available for them, another matter, answers unprepared people who do not know how to listen and say all kinds of stupid things...
But hey, what are you going to do.
Oh and my claim, it just doesn't walk.

There are ATMs and depositors, it has parking, well it's independent but they give you an hour for 3 pesos with a bank stamp, the cleaning lady is very kind and invites you to have gel, plus the ATMs are constantly being cleaned. Inside the bank everything is normal like any other bank

The advantage of BBVA will always be that they have many ATMs and that avoids long lines and many people gathering. You can park right there or around the corner (be careful not to invade a gate or property with an exit).
Service is quick if you have an account, otherwise it may take 20-35 minutes.

Terrible service, I went to increase my level of deposits and waited so long for them to finally ask me to buy a policy, when that service is completely free

Always accessible, whether by car or on foot (it has its own parking lot and when you complete a procedure they stamp your ticket to pay a customer fee). Very efficient in first-class service and organization.

Good service although most of the time it has a lot of people

It is excellent that it has 2 cashiers and 2 practical rooms, it already has chairs to sit down to wait for a turn and very good service at the entrance

Hello, I need the phone number of the branch, please!!
Thank you

Excellent service... The advisors are very kind 👌🏻

Very bad I have a very bad expectation of Bancomer.

Cashier swallowed my deposit cash, and what would I do in 5 minutes late 1 hour to get your money back, they didn't cancel the ATM and it kept failing, they really don't care about the customers, anything goes to them, as I went at the right time There is an open window, otherwise I would lose my cash

Terrible service at the branch in front of ccu. The checkout service is good, the executive service is very bad. The ladies are talking on the phone and it takes ages per user

Terrible service, they put only one cashier and being fortnight, what is the use of taking a turn, if people arrive later and they go first.
very lousy service

Excellent attention in boxes.
From there, go to executive and they have one for everyone who arrives, which leads them to serve you with the desire that you leave quickly to serve the next in line.
And then I had to deal with the people at the reception who gave wrong information, which led me to leave without my paperwork completed and having to go to another branch.

Quick, easy to access and good service. excellent branch

This comment only refers to the ATMs, to warn that they do not have a practice, so they will not be able to make payments or deposits, do not turn around in vain, regarding service through the window, the truth is I have not had the need to go but I have I recommend doing most of your paperwork over the phone.

A pity that the good service of the executives is overshadowed by the waiting time and the attitude of the hosts. They scold you for looking at your cell phone but they do use it without a problem to watch their videos. There are better branches.

Quite fast, coordinated and always attentive

Now appointment? Open your branches normally, the rest of us are already working! Like I have to go back 2 hours. after having an executive attend to me? Hey, I work, I'm not behind your inventions. Who is going to pay for my gas and return the time I have spent going to the branch up to two times in the same day because now they give you an appointment in two or three hours??? And let them know that the virus is transmitted through objects like your date's toy! Banorte branches work 100% and there are no queues, nor do they force clients to make an appointment. Open your branches, lazy people!!

Bbv Mexico

BBVA

Terrible attention from the staff at the entrance. It is the second time that I have left there in a bad way, for the second time they did not have the ABILITY or KNOWLEDGE to solve my problem, they serve me with hesitation and without giving options to resolve, they should better train the staff at the entrance. Regret having opened an account with BBVA. (Let's see if you are curious to know where they failed AGAIN, you might as well contact me, if you really care about your clients).

It takes time to serve depending on the number of people, however the branch manager is very friendly, I would say he is the one who works the hardest, and solves the problems that arise.
The rest of the staff is very friendly.

This comment is about the ATMs, this branch has a pilot, so they can make payments and deposits, I have not visited the branch for teller service as such, but I wanted to say that this branch has a pilot so that they do not turn around in vain to other ATMs like the ones in Plaza Dorada

There is parking although it is almost always full. It has two ATMs to deposit and 4 to withdraw. Due to the pandemic it seems that it has been closed. It has a good location, close to the squares, very central.

Good bank, sometimes the staff service is not so good, but the app service is very good

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