Banco BBVA

Bad attention from the person who gives the appointments, even though I was a BBVA customer, they gave me a user appointment, so they made me lose more than half an hour. I asked him to please redirect me to the correct row and the executive got upset, and with a terrible attitude he reassigned me.

Excellent bank, only their ATMs fail a lot.

I suggest that when you arrive they give you notice that it will take more than two hours to serve you because you don't know and you are waiting and if the procedures are so slow then they should put more executives or tell you where they can serve you faster, one. comes for your Executive and it turns out that they also change them and then it is as if they were just another client when your executive already has your needs It said waiting time 8 min and it took 2 hours to pass

Terrible customer service they pass on to people who liked me in other banks and they didn't give me very good attention, which I agree

Executives are poorly trained regarding updating tax data, we had to file a complaint with the CONDUSEF for their incompetence