Banco BBVA

Good bank and good service from very trained staff

Friendly young man with a service attitude

The branch on Av. Lázaro Cárdenas generally has very organized traffic and is very fluid.

Excellent service from the cleaning lady since she helps everyone. When the BBVA staff is busy, she knows how to handle the express checkouts excellently instead of scolding her for helping people. They could give her incentives or training to make her a support person. the customer service position. Since BBVA does not receive payments from the Treasury over the counter, only at express checkouts.

Waiting more than 1 hour
I made an appointment through the app and it is practically useless because they put you in a line of 10 people in front of you. They only have 1 person attending to the most requested requests. The worst branch I have ever been to. 38 minutes? Not even joking. Estimate 1 hr 45 minutes but better not come.

Terrible service.
It cannot be that the largest private bank in Mexico is so bureaucratic.
We asked for assistance to resolve the problem of physical recognition in the BBVA app and they suggested that we dial the Bancomer line so that they would later tell us that the problem should be resolved by the branch.
And the branch's argument is that they have no system and cannot serve.
It is disrespectful to users of both the branch and the online application.

Terrible service, supervise your executives better, if they are like that to open an account I don't expect much from the service.

It's closed, I don't know if temporarily or what, but you can't pass it to the ATMs or anything

I have been a client at this sucursal for 2 years. They have been excellent. They are willing to help their client and patiently listening to foreigner’s spoken Spanish.

Terrible service, I went more or less at 3, and all the executives were walking around and not paying attention. I waited a long time, really a long time for them to just tell me to do the process from my application, I saw that they did the same to other people, some even became desperate and preferred to leave.

They served well, but from the entrance, I don't know if there was anywhere to sit.

Excellent service, very friendly and efficient. Thank you for everything, you helped me a lot!

Good attention!
Great service and has parking.
Good ubication.

Bancomer Sucursal 0143 North Division

You can spend your life in the branch and they will not attend to you. Employees gossiping among themselves, the manager watching YT on his phone. And one there waiting...

They tell you that they are going to call you in the afternoon and they don't call you either.

They made me open an account just to ask a question. Now I have to go waste time to close it.

It's total garbage

On September 21, I went to this branch, located in Division del Norte, to pick up a credit card that I processed through my BBVA application, I went through my receipt and then to the cashier, since I did not have account information, it told me to pass with customer services to ask for my account number, an executive asks me for identification and then my phone to enter his wifi password, in that process I tell him again that I only want my account number, he says yes I am already looking for it, I thought it was Browsing the internet through my smartphone, it asks me for information, cell phone number, etc., I tell it again that I only want my account number, it asks me to put a password on my cell phone, then it asks me to stand in front of a wall to scan my face, is where I realize that I delete the data from my application and ask for my belongings, he gives them to me, and since this was no longer normal because I only asked for my account number, I ask for his name and identification, he gives me an unconfirmed name with his INE, to which I take a photo, he tells me that it is not allowed, but I answer that he is allowed to delete data from my cell phone, and he runs to his managing director, he calls me and explained the problem, to which his response was "I want to believe that your application was wrong and that's why I reset it" I told him again, I only asked for my account number, my application had no problem, and again his response was, to check my data in his computer, something that was very easy to do without my smartphone, and this seems too strange to me, since the manager himself does not know what is happening in his branch or is covering it up, I do not think it is a mistake because "qualified" people work there Be very careful and attend with someone to accompany you, I will be investigating what they did with my application or what intentions they had and here I will write to you again

Terrible attention and disposition, the Branch Director does not show his face, neither resolves nor knows how to proceed, they throw the ball between the BBVA line and the branches.

Terrible branch, terrible bank

The truth is that I don't like "he comes, he comes", I have seen how he harasses women who pass by and behind their backs he says insinuations or "compliments" in bad taste.

Personally, it is a very good branch. They have attended to me quite quickly when I have had to make a clarification, and the cashiers empty out quite quickly. It's rare that I've seen people queue up and it's a maximum of 15 minutes per line to get to the cashier assuming you go all the way to the back.

BBVA Bank Las Águilas

Disastrous experience. I went to extend my line of credit, and my joy was shaken by the fact that he gives out shifts and didn't even deign to give me a ticket. He kept me sitting for half an hour, while someone "attended me" (the branch was empty). And after I asked him why the delay, he told me that there was no point and that I better not waste my time. Because of people like this, we are seriously thinking about canceling all BBVA cards, a shame.

The worst experience. I went to update my file and they did not carry out the procedure correctly. When I went back to correct it they offered me no other option but to close my account. The managers do nothing but talk among themselves and leave customers waiting for hours. The only decent person is the security man.

The ATMs are fast and are not usually full during the week.
It has parking,

I haven't gone to the counter so I don't know what the service is like.

Does anyone know if the ATMs at the Pué Te Colorado branch are already working, I need to know or move to other ATMs.

The service was very fast, I updated the data, but in my opinion they should be prohibited from using their cell phone, because the guy who answered me at all times was interacting by sending a message or whatever, and I make this information extensive because in case of any mishandling I do responsible to the branch.

Good branch, it is located in front of the La Bomba metrobus, usually the ATMs are not full and the service is fast.

Excellent service, the truth is I can say that the attention of the lady at the entrance is excellent, she gives me solutions and helps with my app, I like to go to that branch because both the executives and the bankers are friendly and their tellers are always helpful.

It's not terrible service, it was DENIAL OF SERVICE!

Incompetent people can't, don't know, don't want to do their job! They don't know how to buy an ounce of freedom silver, they don't know how to manipulate metals, they don't know how to do the process in their systems and better yet... THEY DENY SERVICE!

They say that clients should go to a super branch where there are "expert appraisers" who can recognize "fake money" with special techniques and tools... For God's sake! Incredible!

I was enchanted! To another BBVA branch and in 15 minutes, and that's because I was waiting for my turn, I left with the sale of the metals.

Do something!!!

Horrible branch because of the incompetent people who work there. In a hurry, attention was wrong for wanting to go home. One woman was already complaining about the impotence of taking care of her very poorly and only the very arrogant ones referred to calling security to get her out.
I went to do a port and they put my information in as they wanted: the CURP was wrong, the RFC was wrong and although I pointed it out right there
and they mentioned that they were going to change it (they even made me write it down) They did NOT do it, because when I consulted the info. In the App both were wrong.
They NEVER explained to me that time had to pass before they could make deposits, I couldn't collect and when I returned to complain (surprise, it was a fortnight and there were people complaining in line about the mess they had) they told me that the account had already been registered and that There wasn't going to be any problem but this is the date they couldn't make me any deposit.
The last straw is that one of the two people who did the portability process was the branch manager Lizbeth Melchor Mercado who was also the person who sent this poor woman to security (I saw when she called, she was "attending" me me when she did it) if that's how the manager is, I'm not surprised that the stupid employee (a young woman with light skin and green eyes) was worse; since the latter had no hesitation in hiding displeasure in attending: sighs of reluctance while doing the process, movements of anxiety for you to hurry up, omission of information (about the period of time that had to pass and for which I could not charge ) etc.
If you are already a customer, avoid going to that branch, anyway I don't think I'm the only one who complains.

The worst experience on 4 occasions, more than an hour and a half to be able to assist me with a clarification, everyone laughing and gossiping in every corner, no one knows how to give an answer and they all throw the ball at each other, since they see the user about to do something. anger, now everyone works, the branch that has given the worst treatment to its users and not even the manager himself does absolutely anything no matter how many complaints you give him, because it is always his lunch break or his vacation.

90% of the time I have needed ATMs, they are out of service. Very annoying to waste time going to that branch.

Excellent place, very clean and highly trained staff

I had to make four attempts to deposit, the bills were rejected

Be careful, they tell you that you have to go update your card because later on the fingerprint will be used, among other lies, at first it seemed strange to me and I told them no but they are so insistent, because in the end they only make you go with those deception that it has to be updated but the reality is that they make you sign up for a credit card, they asked me if I was interested in the card a thousand times I told them no but they still stuck it with me.

Terrible service, deplorable service, the application fails, they steal your balance, they charge you phantom interest, you pay credit cards for months without interest and they still charge you monthly interest even though you are not late and you are up to date, in short, a thousand more wonders, In a few words, terrible bank, better to change, the robbery has already started

Although it is a good bank, the truth is that a 2nd floor is necessary.

BBVA

Their staff is disastrous. Yesterday I went to ask what I needed to cancel the account of my mother who just died and the girl with a face that even she can't stand reluctantly gave me the information with zero tact and as if she were doing me a favor. Not to mention that I waited more than 40 minutes because they did not respect the order of those lined up and because the employees were talking among themselves. The services of this fifth-rate bank are getting worse and worse.

Hire people who are more willing to help the customer. I went to make a change in my daughter's Link account, a lady at the entrance did not have the patience to listen to what we wanted. Start by asking us for requirements before finishing explaining the problem. Not only that, I neighborhood my daughter from top to bottom. We don't have a problem with that, we know there are people like that but we don't have time to deal with this even if we go to a bank branch. We ignored the person, a colleague of hers who approached later if he solved what we needed.

They have been denying me the service at the window of my deposits for months arguing that this is not my branch despite the fact that I opened the business account there and I have always had to carry my contract and even so I have to demand that they receive me because despite showing my contract they refuse to receive the money, they always threaten me that it is the last time they will receive my deposits, the cashier does that and the other cashiers receive their order not to receive me, this is personal since if I go to another branch They never deny me the service but I have to go to this one specifically since there is more security there and my deposits are large, I wanted to complain to the director but she argues that she is busy and I must wait until she attends to all her clients first.

It is not in service, because they just opened at 2:39 pm on Tuesday, August 1 and the ATMs outside are turned off. This branch always has problems. It shouldn't already be here in the mall

It's a lie about their schedules on Saturday. They no longer want to serve you from 2 in the afternoon, and it says here that they close at 7:00 p.m.

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