Banco BBVA

Terrible attention from the lady who is handing over shifts.
* poor treatment of an elderly person who clearly needed support. He received the opposite.
*made me wait longer than necessary. Does not guide the client correctly

Terrible experience in every sense, the waiting time is excessive and unnecessary, I had shift B316 when they attended shift B311 with a waiting time of 29 minutes that became 40, even though the previous shifts did not even pass.
In the end the wait was in vain and nothing was solved for me, due to lack of empathy and desire to work.
If you have to go, I recommend that you be prepared to waste a lot of time, because at that time I had to see many people who went to the bank in vain and were very poorly advised.

I went to the ATMs and everything was in order and very clean.

There is a long wait to do anything in the branch, the commissions are higher than what they advertise, it is very difficult to hear them when you talk on the phone because their telephone system is terrible, too many "security measures" that seem to me to only hinder the use of its services. The good thing is that there are many ATMs

Bad service I went to the bank and they told me that they had closed the system that I had to wait

Those who serve are very friendly. ATMs fail often.

Quick attention from executives if you arrive early. ATMs always clean and there is not so much line

Well located, no parking, attentive staff, only 3 ATMs serving, lots of people, clean facilities, with cameras,

The shifts say a waiting time of 3 minutes when in reality it takes you 3 hours waiting for an executive to serve you, the tons of people waiting and only 2 executives serving, it really takes a while

Clean and good service. There are times when it is full of people, so keep in mind that it may take a while.

Yesterday, January 9, from 23 to 1:00 p.m., I was there for almost two hours. For them to serve me, there was only 1 open box
I think it was the worst attention in that branch and all because of a returned check that they had. No, the money had already left the account, lousy

They take a long time to serve executives, they do not respect the order of the shifts, more than an hour and 20 minutes waiting for attention and there were almost no clients.

At the window the service is good, but it depends on what time you go.

One of the worst branches to go to do some procedure or clarification, one or two executives attending and they do not know how to do the procedures, they are lazy or they just don't want to do anything, very very long waiting time and they do not give an answer, I went to the same twice process with two different advisors and none of them gave me a solution, in suc. Excellent center, they immediately resolved what they could not do in this branch

If it were possible, not even one star gave terrible service, only 2 cashiers and one arrived early, the cashiers remained unattended for a long time.

Bad experience, the cleaning lady is the one who organizes the cashier, she doesn't bring a mask and says that there is only 1 line to withdraw and all the others are only for deposits. So relax a lot. Ask to queue closer without respecting a healthy distance. Since it asks you to put gel on but I don't know how to respect the line.
I hope bank employees can be more aware

BBVA ventura bridge

The service in the bank is very good, but I had a question and when I wanted to communicate by means of the telephone number indicated by the branch in Google Maps, it sends me to BBVA Nacional, (where by the way in the last step for them to answer me, it cuts off communication ), not to the branch I want to contact . It is truly frustrating trying to reach you by phone!

It's a lot of one star, the problem is that there isn't anything to give it -5 stars, the executive of this branch won't open an account for you if you don't take out insurance or change your payroll to bancomer, the detail is that he must manage these services with each and every one of his clients and that is how he could achieve his goals, not wanting to force an opening... Lay back, get to work!

The worst service at BBVA Bancomer, even at the downtown branch, they serve you faster, the procedures they know how to do are counted, you ask them for something and they take ages to process it, in conclusion I am USELESS.

Terrible service!
More than an hour and a half waiting for our turn to be delivered at the entrance. Two executives attending to people "who had procedures from previous days" without respecting the assigned shifts. The manager was absent and when she returned to her cubicle she said she served only preferred customers. It's a shame about that branch, really all of us users were upset and they decided to say that "that's how it was." I hope they supervise, before they had excellent attention and service.

Terrible service, more than 1 hour waiting for a single shift at the cashier.

Executives do not respect shifts. I got to the bank and there wasn't a single person there. Even so, they entertained me for 1.5 hours passing people WHO DID NOT HAVE A PRINTED TURN.

I went to the same procedure three times at the desk. Cashiers do not provide services, rather they put up obstacles or do not share information in a timely manner.

If I could, I would give it 0 stars, terrible service, very slow to work, staff standing around doing nothing instead of giving them a computer and streamlining the procedures.

This bank is absolutely horrible. We sat there for about four and a half hours to open an account. We finally open the account and the app on our phone. It was only at that time that we were told that we were going to be forced to open up a separate savings account that would have money withdrawn that we were not allowed to touch for up to seven months. At no point in time did anyone ever tell us that this was a requirement in order to open a bank account. In my opinion the people here were looking to steal from us and in the end we ended up canceling the new bank account immediately because we're not going to allow them to extort us for $400 USD that we could not use just to open up a bank account. Thieves.

Careful attention from the door congratulated them

Really good service and solution to my financial needs. Care has improved a lot

Good and fast service. The parking spaces are limited, be careful, slamming doors are an everyday occurrence.

VERY BAD SERVICE AND SLOW AND THEREFORE YOU TAKE HOURS FOR ANY PROCESS, IT IS ONE OF THE BANKS THAT HAVE ASSAULTED THE MOST, THE PARKING IS VERY UNCOMFORTABLE AND THE SIDE PARKING IS VERY UNLEVELED AND YOUR CAR CAN SCRAPE UNDERNEATH, THE INTERIOR OF THE BANK IS VERY I HAVE REDUCED UNCOMFORTABLE. I DO NOT RECOMMEND IT AT ALL.

I am happy with the attention they give me, the girls are always very attentive, I do my paperwork quickly, I say the paperwork takes too long, but in general it is always very good.

Terrible service, I went to have my information updated, 2 hours waiting and it turns out that they canceled my card for not updating my information, and I enter it online and they never answer, we should as a people unite and withdraw our money from these banks

Bureaucratic service without common sense. I do not recommend BBVA, they are worse than a government office even though they are urgent procedures.

What was the small module installed at the entrance of the bank for?

I want to share with you a bad experience that I had in this bank, I went to withdraw a large sum of money and a plan with many ATMs tomorrow is to give you less money than you asked for something like an ant robbery, when I filed a complaint they checked cameras and They counted the money, the employee cynically said "I didn't give you the money because the bill was broken." What good people, not wanting to give me broken money, not only did it end up with this, but the poor attitude of the manager was what completely disappointed me. Instead of disciplining the cashier for trying to be smart, he treated me like I was just another scammer. In the end everything was resolved, they gave me my money back, but at least an apology for wasting my time and calling me a thief from the manager never came. We want a better government but with mediocre, corrupt and poorly educated people we get just what we deserve.

A very clean bench. Even though they then make me waste a lot of time with financial transactions that they know how to do and don't do.

It is quite annoying that they condition opening an account to taking out insurance when it is well known that it is an illegal practice.

The busiest bank in this area, with customer services typical of this line of business, modern offices and good service, although at peak times and dates it is saturated and its service takes very long.

The WORST service to attend to the executives, it took more than 3 hours to get out better and several people did the same, the shift says in 15 minutes and nothing was requested for the presence of the manager and they just say he is not there

It has been the worst experience we have had in any bank. If you come to do some procedure that does not involve purchasing a product, they do not give priority to your turn, and they shamelessly serve people who have arrived after you. When asking why the delay, the executives blatantly respond that "their clients" have priority (those who have purchased products here), and that they will let their clients pass who don't bother so much, because they have to earn their commissions and as You didn't hire here, you just bother and you don't generate a commission. Never in any bank in any country (and I have had an account in at least 3 different countries) have I seen such disastrous and poor service. If you can, avoid hiring anything at this branch, even consider other options in the market.

I am not a customer. But I'm a neighbor. We have spent years putting up with your security alarm going off during the day and early morning for no reason. It takes hours to shut up and people can't sleep. I already made 4 reports and they do not solve anything. The next thing will be to go to the municipality for environmental contamination due to the noise they generate.

Terrible service, the executives do not attend, they spend the time talking among themselves and when you approach them to tell them that if they can assist you, their defense is to wait their turn, and when they deign to assist it is only who they want, they do not respect turns, I went already 5 times and in those 5 times in an hour they can't help you, when you ask to speak to a manager they cover each other, the manager never helps you. I am also dedicated to customer service and that is what this branch does not have.

I like this bank more the application is very useful

It's 9:18 and there is still no service in the banking room. Haaa, the cake hasn't arrived yet. 9:22 plus 30 minutes of coexistence and they will attend to us soon.

The place is accessible only to the staff who works there

Why the hell do they have a bank module in an inaccessible place? Is there why?

There is no access, the guard says that it is only for FIRA employees

Mejores servicios Bank

Retail & Franquicias

Industrias

Partners

Recursos