Bbva Bancomer

BBVA Bank

Lorena is excellent and very efficient, this branch is not as busy as the others, the first time I went to open a bank account there were some issues with my paperwork but Lorena was patient and guided me. After I got everything sorted out I went back and there she was to assist me… Thanks Lorena you are the best.

Comfortable place, excellent service, air conditioning, clean

This bank branch is new. It is well located.

Banco BBVA

#BBVABANCOMERTIZAYUCA

There is no way to give a good opinion of this bank if that's what it can be called!
There was renovation in the branch, but now it is worse than in a Basement/Oven and without air conditioning and what to say about the attention 🤷‍♀️ TERRIBLE FATAL AND SLOW!!!
If you go to any business with an executive, you have to wait
Because apart from the fact that executives take time to serve, ALWAYS after serving a client
They have to get up and go round and round, they go to see their partner near or far and after a while they call the next one.

#BBVA already gives another bank the opportunity to receive VOLUNTARY contributions from the parent, to enroll a student!! If without these movements this slow service and attention, and with the contributions, it gets DIFFICULT!!

Now please do SOMETHING to improve even a little, or if it is because that is the order that you were given to attend to, forget it and renew Everything!
The cashiers are the same or worse, their token/turn selection system is a joke,
People require and need the same preferential treatment that they give to clients, because for the simple fact of not being clients, they keep them waiting: Hours!
And believe me, they receive the same amount of $$$ from customers and from NON-CUSTOMERS!!!

The lady at the entrance who is in line to give you a token is useless.
Three hours in formation and when my turn arrived he told me that I had to enter some information (I didn't have a pen) I told him that and he told me I don't have any. Go put them on and re-train after being trained for 3 hours. Terrible attention, train that USELESS!

Terrible service, for months they have not been able to install the application or cancel my account, they are inept

It is the only branch I know of in Tizayuca so it is always full, especially on weekends and fortnights. Centrally located, many ATMs

It is a branch with terrible service, there is no healthy distance due to covid, its employees are despotic and arrogant. Look for other banking alternatives.

Excellent attention. 👌 They helped me with all my doubts

They are rubbish, this Bancomer... they beg you and then they serve you in the chibgada

The service at the windows is very good and the practices are super practical.

Out of nowhere, a credit card appeared in my online banking that I never requested. At the branch they told me that it didn't affect me in any way and that I didn't have an annuity, but since I didn't believe them, I called the Bancomer line where they told me that I actually had one. annuity and they helped me cancel it.

Very bad service, arrogant management, very reluctant cashiers, and with preference to their "clientele"
People in wheelchairs leave them until the end so that they can no longer serve them, while at the windows they talk: lives, loves while people wait their turns so that in the end they reluctantly serve them even if we are doing well

The worst service from executives. Terrible attitude!

Atm, but is out of commission quite often

Terrible service from the 3 people who were at the entrance. I made an appointment through the app so as not to wait too long and when I arrive they tell me that I have to wait for the other customers to be seen, "because they have been waiting for a while". So I asked them what is the use of making an appointment if I'm going to wait for my turn anyway as if I didn't have one and they didn't know how to answer me. After half an hour waiting, I had to go directly to the branch manager and present my case to him and he attended me immediately and kindly. Therefore, the rating is for the reception people, who lack common sense and preparation.

I can't believe that in the central and romantic area of ​​Puerto Vallarta there is not a single BBVA ATM

There are ONLY ATMS located by the escalators. There is no bank branch here. No cashiers. Only ATMs. There is a BBVA mortgage office by the other bank branches which causes confusion.

If you want to do foreign exchange here bring a photocopy of your passport with you. The rate was fine and no additional fees.

Yesterday I went to the branch on Medina Ascencio Avenue near Mega to ask for information to pay a trust, the girl at the entrance told me that I had to go to an executive to get the information, she gave me a token and I was waiting for 1 hour and a half, when I was already on my turn, 2 people arrived who apparently are preferential or something like that because they passed them before me without waiting for anything.
When it is finally my turn, the girl tells me that the trusts are not in that branch, that it is in the Plaza Caracol and she gives me an email and a phone number so that I can contact them and give me the information.
I have been calling at all hours of the day and no one answers that phone, I sent an email and likewise no one has answered me.
If anyone from the bank sees or reviews this message, please listen to me, I am not asking for anything as a gift.
Terrible service that BBVA provides as far as my experience is concerned, in addition to the fact that they always have a lot of people because they never have enough staff to meet the demand.

I want to make a call to the branch or to some area of ​​BBVA, I have an executive from the Plaza Caracol branch in Puerto Vallarta who is engaging in improper practices and I am not in the city, that is why I need telephone contact

The policy of selling you insurance or additional products to open an account is an illegal practice that does not go with the policies of the bank. The bank agents of this branch take liberties that do not go. Very bad service from this bank.

I didn't like that when we arrived, the lady who is at the table doing everyone else's procedures announced to the entire bank: “What procedure are you going to do?” And we now have to announce some of our information to the entire bank as well. Please a little more privacy for one's safety. Thank you.

Good facilities, spacious, several ATMs, practical, good service in general

YOU DO NOT HAVE THE CR NUMBER IN YOUR INFORMATION, AND IT IS USED FOR SOME PROCEDURES

Some real thieves.

I went to visit Spain and tried to withdraw money from a BBVA ATM (€500!), when asked by the ATM if I agreed with the commission for the currency exchange, I canceled the operation because I thought it was an incredibly abusive commission. Well, the operation was canceled and the ATM did not extract the money but they deducted it from my checking account anyway (more than $12,000 MX).

After the complaint in the Spanish branch, they gave me a receipt where all the movements of the ATM were recorded as proof that the ATM never dispensed the money that was deducted from me, BBVA bancomer ignored this receipt of movements (in addition to ignoring emails from the Spanish bank branch itself) and they never paid me the digitally stolen money.

Bad service, many people do not respect the healthy distance, they do not allow deposits at the window when the cashiers are unoccupied

The parking lot is small, but they have good customer service

Good service but sometimes they can't cope with the people.

It has been many years since the branch changed its address.

Very bad attention from the executives, super slow and very impractical.

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