Honda Tlalnepantla

Nice place to Buy Honda and copy your key.

Good morning, I had always taken my car to this agency because there was an excellent service but unfortunately this weekend we had an unpleasant experience, we took the truck to the service, we arrived and the staff was different, most of them were no longer the ones who had been there before. And well, it took them longer than normal to serve us but until then everything was "good", they gave us the quote sheet and told us to come back at 1.
Normally they always called us before picking it up to inform us that other things needed to be changed or fixed if it was urgent or could wait and the costs, etc., but this time not even a call, nothing, it turns out that we arrived and well, nothing was still there, there were a lot of people waiting for their cars, the joke is that until 1:30 the advisor comes to us in a hurry and says. Look at my husband, the brake light came on but it's not urgent and the tires and other accessories have to be changed and my husband tells him well it never turned on for me but ok, then go ahead and pay and they make him wait because there is an error in the invoice, they charge you and deliver it in a hurry, we leave and go shopping and arriving at that place it turns out that the handbrake no longer works, it is checked but no one answers anymore because on Saturdays they close at 1:30, it is sent Whatsapp and he responds that he will talk to his boss so as not to make this longer. Until yesterday, a supposed "attention" was given and in response the joke is that they saw our faces. And because of this situation we will file a complaint with profeco.

I took my car to Miguel Ángel Ortega from Seminuevos, they made an appraisal and half an offer...the following week I called him and confirmed that I agreed...I sent him all the documents for verification and two days later they confirmed that everything was ok. .. he sent me a letter for me to sign for SAT (VAT for the purchase and sale) purposes. I gave it to him immediately. I no longer showed the car since we already had a “verbal agreement” .. I was just waiting for him to call me. to deliver the car.. 6 days passed, I sent him a Wapp, he left me on sight and I didn't answer, I sent another Wapp again after 10 days, he left me on sight and I didn't answer, I tried to reach him via phone and I couldn't... I finally took the Called the Pre-Owned Manager and I asked him to please confirm whether or not they were still interested in making the purchase.. He told me that he would confirm me the same day.. and neither the Manager nor Miguel Ángel NEVER called me.. Terrible Attention.. and they just wasted my time..!! It's a good thing I didn't sell them to them...just as they are bad at serving, they are also bad at paying!!

The car service is very efficient, they keep you informed of what they are doing to your unit, upon arrival very fast, everything is excellent

Honda

Took our car in for service. It needed a new chip and wasn’t driving well. I felt at ease when we walked in as the place seemed quite professional and competent. Unfortunately, our service rep was quite terrible. He made several promises to update me but only did so after I continually nagged him. I just wanted to know what the status was but was frequently ignored. Ultimately, I got the car back in working order about a month later. I think his Honda location is actually very professional and competent. We just had bad luck because Ernesto was our customer service rep. If you need service at Honda and Ernesto is the one helping you, ask for someone else and your experience should be 10/10.

How is the service so bad? The whole point of going to a dealership is you're paying a premium for better service, no? Yet for a simple diagnostic they kept telling us 'tomorrow', 'tomorrow' for about two weeks before giving a baloney list of errors and no estimation at being able to fix any of it.

Excellent service very pleased with their work. Customer service rep was very patient with my mediocre Spanish

Very poor customer service. They tried to sell me additional services which when I asked for pictures of the supposed issue suddenly disappeared.
Once they handed me over the car, no one showed me what was done. Go elsewhere!

I only wanted an oil change; however, the service representative said the computer doesn't allow him to choose only an oil change, hence the minimum was a 10,000 km service.  I'll be going elsewhere for future oil changes.

Honda Satélite

Would not honor Honda warranty on 2 year old vehicle.

Excellent place, they took good care of me from the reception, from the moment they gave you something to drink until the car was delivered, the entire purchase process was satisfactory 🤗❤️ I love their cars ☺️

I loved the attention they gave me, excellent advisors, I recommend the establishment to make your first purchase 🛍️

I love cars, I'm going to save more to be able to have that powerful CIVIC that is unmatched with its turbo engine, thank you Honda for coming to Mexico 🫶🏼🏁🚗 HondaLover

Los Reyes Ford

Ford Zapata Aeropuerto

The worst ever agency...just ruining reputation of a great company

Toyota Mérida

Good, but is empty there are no cars available

I ordered a part for my truck. It only took 3 days to get it. The service department has English speakers. Outstanding service.

Great service near where we live here in Merida. 😀

One star for being clean, quick and friendly. Unfortunately the cars we wanted to see were not on display and would not be available to take ownership until 3 months later after putting a down payment. Additionally, we would not be able to pick our color or model, but they said we get whatever they send them. Lastly, we were given one quote that we felt was too high given the circumstances.
This was followed with a second quote that was slightly lower but still did not meet our needs. Finally we were presented with a 3 and final quote with something that made much more sense but it came with a cost of 20,000 pesos a year. While Toyota is still one of my favorite makes of car, I am holding back two stars for our poor sales/financing experience at this location.

The best car dealer I visited. Very professional each department. I think many businesses in Merida should learn from them how to treat client ☝🏼

Giant Motors

Tell us where the parts are listed, their evaluations are lousy, it is better for your insurance to fix them.

They are professionals at their work and they deliver your car on time.

It is one of the most unpleasant workshops, they moved me to a waiting room that even had dog urine, the place is completely dirty and the person who received my car was very inattentive...I will not return here..

I went to the workshop and the attention was terrible.

Toyota Altabrisa

Was blown away by how rude the receptionist was. Also told me I could not buy a car unless I was a full Mexican citizen.

What sales person roles their eyes when talking to a client.

Easy test drive. Great customer servicing. Will process paperwork without the client having to wait all day. Fantastic pricing. Ask for Maurico !!!! EL HABLA INGLES.

Don't go there. It takes them an hour to check you in and an hour to check you out. $65 for an oil change,  and then a list of things to repair that another Toyota dealer said I don't need.  They charged me for something that could not be used and they have no way to issue a refund to the same card, so they gave me a check that was marked for deposit only so that the bank would not cash it. After 2 weeks they have not resolved it.
While I was waiting there several people came in to complain about various problems,  they only gave everyone the run around.
Stay away.

Very helpful place, would definitely buy from them again!

Hi,this toyota body shop,,includes sale car outlet,new and used certified cars,plus,parts service,and the attention is VIP,,includes many amenities like children area,coffee and snacks,,the whole place is very nice and clean,,,

Nissan Altabrisa

Excellant customer service provided for scheduled car maintenance services. Personable, polite and very helpfil. They are consumate professionals.

Awesome 👍 place and there service was awesome very professional!

Buying a car in Nissan Altabrisa was a real torture... why? Let me explain the whole story. Me and my husband bought a car from them in September. Wasn't the new one - someone was using it for 2 years, but was in a good condition - except seats and bodywork. Anyway - at that time it wasn't a big problem for us, cause the car dealer (Mrs. CARMEN - I recommend everyone to stay away from here as much as is possible - I will tell you why later) said that the car is going to be painted, they are going to clean and exchange damaged seats, and so on... As she promised car supposed to look like a new one after next 2 weeks. So we signed the contract and we paid in advance - cause that was the main condition to get that car from there. What happened next? After 2 weeks car wasn't ready yet and our Mrs. Carmen went to California. Thank God she was in touch with us via WhatsApp. So everyday we were texting with her and asking about the car. She sent to us many voice messages, telling that the car will be done soon, that must be painted, that the seats are almost ready and so on.

Finally one day she informed us that we can pick up the car from Merida. So we went there. And here we got really disappointed - car was waiting for us for at least one week, wasn't painted, seats looked like a disaster. Mrs. Carmen stopped picking up phones from us and at Nissan office no one knew what's going on with that car. We went to manager to claim what happened. Unfortunately we couldn't get our money back from them. To help us - manager promised that she will send our car to paint it in Cancun. So we took that car with us, and... WE ARE STILL WAITING. Time flies and they still didn't fix nothing (it will be 2 months soon since we bought that car). Last week when we called them to check it - manager just told us that "they didn't get any authorisation, and that's is".

Authorisation from who? From the president of Mexico or what? How much time can take you guys there to fix the mistake of your representative?

Do I recommend Nissan Altabrisa service? Definitely no. But I'm still giving them a chance to solve that issue. And hopefully then I will able to say something good about that place, cause at the moment is not possible.

Mejores servicios Automotive

Retail & Franquicias

Industrias

Partners

Recursos