Shell

Martha is the most ignorant I’ve ever met first of all she has no idea how to process a gift card I had to call costumer service since she was too lazy to input a card gift card number . She needs to retire and stay home

That Indian guy was rude. It’s really hard to understand him and if you don’t understand him he will yell. And the gas pump was the slowest I have seen. Stopped pumping gas after few mins because it will take forever to refill.

Tldr:  Martha is a national treasure.

First of all, this gas station is always clean and organized.  I come in pretty often on my shifts for an energy drink and sometimes  a snack — I’m an EMT, so over-caffeinated snack fiend is a personality trait at this point.

I recently came in, said hi my favorite cashier Martha, and saw that the flavors of Bang I love were out of stock.  My other local gas station, which is closer to me, is usually out of them too, so I go out of my way to hit this Shell.

Martha sees me a lil dejected and asks what I’m looking for, then asked the guy behind the cooler if they had any of what I mentioned in back.  When he said no, she immediately asked what flavors I liked and said “I’ll make sure to order them.  And you like the Dots too, right?,” referencing the addictive pretzels taking the world by storm right now.  I never even mentioned those — she just noticed over time that that’s my snack of choice.  I was touched that she cared so much for what just ONE regular customer wanted.  What gas station EVER does that?  You’ll be lucky to get a “hey, how ya doin” in most places.

Next time I came in, they had everything I liked in stock.  It might seem silly to leave a review for a gas station, but this really tickled me pink and when someone goes out of their way to do something nice, I like to say somethin.

Thanks, Martha!  You’re why I love coming in to this Shell.

Good getting gas in and out. The streets on the corner are very busy to make any turns to go a different direction. the car wash is horrible. Do not use it. Its an automatic car wash but an there is an attendant that has to take your receipt inside and then the car wash works. The when you get out he wants to hand dry your car off for tips. Strange setup.

If you're looking for the perfect pit stop, look no further than this Shell gas station. Not only do they offer the best prices for gas in the area, but their customer service is top-notch as well. The staff is always friendly, efficient, and ready to assist with any questions or concerns.

As if that wasn't enough, this station offers an impressively large variety of beverages and snacks to choose from. Whether you're in the mood for a cold soda, a caffeinated pick-me-up, or just some munchies for the road, you're bound to find something that hits the spot.

All in all, this Shell station is a standout in terms of value, service, and convenience. I'll definitely be making this my go-to station for all my fueling and snack needs.

Great gas station. Excellent customer service, always well stocked with snacks and drinks. One of the best gas station of lower prices outside of Cook county. Usually not to busy, but when it is, the lines move fairly quick.

So on gas buddy, this is showing that gas is 428 a gallon. I just screenshot to show you at the gas here in Vinsonville on Irving Park and York Road is at 4:39 a gallon. Here is a picture I entered my rewards card number, and this is why it’s saying 434 a gallon I see five cents with my number

This place used to have the cheapest gas available. Now they don't have premium or mid grade. The excuse for the past month is that the tanker hasn't arrived. Excuse me what? Is it coming from the moon? Also overflowing trash containers all the time.

Go down Irving away from O'Hare and there is a much better gas station on the right with many more dispensers and a better price. 1 min drive time.

The owners are so rude and corrupt here b/c their volume is so high they don't have to worry about anything.  I don't think many people read reviews for gas stations but I wish they did for this place.  Don't stop here b/c it's the first gas station you see coming from Cook County.  Turn left and there are less busy, cheaper options staffed by people that will treat you nice.

Great customer service and prices. I'll go out of my way to get gas here

This gas station has poor customer service
On Friday May 3 the young black girl with
The long hair does not know how to work
The lottery machine.On May 4 the white
Young man who was working at 11am
Does not want to ring up lottery at ALL.
Customers do not just come to buy
Gas and thats all you have to do/management
Get rid of these people before you loose
MORE customers!!!!!

Pumps always work and the place is clean in general. The team at this location is straight up excellent tho. Polite and respectful staff members make the experience great every single time. They especially make my experience that much better.

I'm giving this place 4 stars because they generally have the lowest prices in the area. Mostly when i have to go inside I'm met with friendly customer service -- until today.  I believe this may be my second encounter with this kid.  He's rude. I try to be courteous to all, especially people working with the public because I know you can be met with characters and incivility throughout the workday. I guess it doesn't matter with this guy.  I said hello when I got to the register and when he looked up, he seemed as if he would return the greeting, and upon seeing me, he immediately withheld.  He hesitated when I asked him a question as if i were bothering him.  He placed my lottery ticket on the counter  and made sure there was a good distance with him handing me my change.  Really surprised he didn't counter that too.  Literally the whole time it looked as if it was killing him to wait on me.  But me being a person to give benefit of the doubt, still said thanks without even a response in return.  So while you, Jacob, (oh yeah that's his name), with your rude, judgemental looks and actions, have grated my nerves slightly, I will not allow your ignorance to make me have to pay a higher price or go out of my way for gas.  You will not run me out of town... so sorry not sorry. Hopefully someone at Shell will see this and pull him aside for some good ol fashion people skills training... it's 2019 dude what the hell.  And if that doesn't work wellllll......

Congratulations! You lost a longtime customer tonight due to the clerks inability to utilize the slightest amount of common sense. Will now drive further to a more inconvenient competitor, so as to never purchase anything from this place again. ✌🏻

Me and my cousin were in the mood for pancakes and realized there was no pancake mixture, he called to this location asking if they had some, the lady told us to wait after a few minutes of waiting she just hangs up on us. This is really bad customer service do not recommend.

Love the customer service ladies are friendly an nice Always a Great gas station to stop at!👍🏽 God Bless🙏🏽✌🏽💞

The lady that did my lottery numbers started off nice so I thought. I asked about the lottery Powerball which we all know it's $3 a ticket. She just plays the $2 tickets me not even finished playing yet and wants to charge me right away without me even telling her. She's too damn in a rush to talk to other people and listen. I explained I wanted the power ball play which is $3 and she tells me well I already played ur 5 numbers.  She says omg out loud because I refused to take what didn't want. This lady has apparently never worked customer service in her life before. I could've been a shopper from corporate and she would've gotten written up on the spot for how she spoke to me and handled the situation. She said then who is going to pay for this. Well not my problem. Had she had a better attitude about I may have pay the extra money for her mistake. But I will report to her corporate.  That is no way to talk to anyone especially with other customers around.

Not happy with this establishment. First of all it's hard enough to get in and out of this Gas Station because of the location. On several occasions I have gotten into the Gas Station and got out of my car to find out they had no gas.  There were no signs posted on the pumps.  A sign was posted on the door. But this was not apparent because when a person pulls up to the pump and swipes their card that's when they headed inside and saw the sign.

I got 20 cents off gas per gallon with ultimate car wash and they even have an area to bathe your four legged friend 🦮. Plus when you get out of the car wash there is someone to hand dry your car with a towel.. I was glad I found this place..

the people who work in the afternoon shift especially a Latina who never wants to speak Spanish to you I think she is the oldest one there ever has coffee in the machine she never has glasses and when you ask her she gets angry then so she is there go away for you  home..

BEWARE OF THIS CARWASH!!!
First it will not give you a receipt!!!
And then it is very possible for the conveyor to kick you car and get it messed up! Still no word from the manager of the place?!

Y’all should be aware these folks going viral on TikTok for selling expired stuff saw a video today expired food and candy bars for over a year
Y’all be carful from this place

Car wash shows it takes amex but does not. I hate this scam. They just don't want to pay the service fees from amex. Good car wash. Poor drying preformance.

Was there literally 10 minutes ago. Pulled up and couldn't pump gas - the machine would say to select the gas, and then would just say Thank You and ask for card again. I looked around and saw 2 other people had exact same issue at the other pumps. When one lady went to grab the attendant, he told her "You probably don't know how to use the pump" and asked that she pay him to go help her. When he finally came out, he was dumbfounded that the pumps did not work - and offered no solution either. Left and got gas down the street.

Bad customer service they treat the customer like homeless
I go there first time and I don’t think so. I’ll go there anymore.👎🏻

Great customer service, new employees are in the store and much better. Fake disposable vapes. Bought one today and it couldn't be faker. Very disappointed in that. Fake disposable vapes are very dangerous to customers. Do not buy disposables here until they buy real ones. I REPEAT, DO NOT BUY DISPOSABLES HERE UNTIL THEY BUY REAL ONES. DANGER

Very poor customer service. I had 30 cents off a gallon limit 20 gallons through the fuel rewards app and I put in my rewards code at the pump. The pump stopped at 15.5 gallons and I tried to explain to cashier clerk djavier my issue and he accused me of hanging up the pump when clearly I did not as the nozzle was still in my vehicle. Then I asked to speak to the manager who did not fully understand my problem and told me to come back another time although it took a month to save up my 30 cents off a gallon.

Visited 9/4/23 4pm. There are no prices on items, so it's a guessing game at the register.  Wasn't surprised by things being double that of Casey's or 5star. Cashier had a nasty attitude from the minute i got to the counter. Another fine example of Pockets. They're mostly just a good example of how not to operate a gas station.  Shame on me for thinking this location was different.

24-hour service always friendly and always have great gas prices

A great place to fill your car and get a snack since 1984.

Always nice the people there are just great

Friendly employees, good prices and a good car wash also.

MobilityWorks

Adam at the Mobility Works in Villa Park is AMAZING. My mom needed a wheelchair van for my dad that fit their limited budget. Adam was the only person we encountered in our long search that listened to our needs and actually cared about finding something for them. He worked tirelessly to find a reliable van that worked within their budget. I highly recommend seeing Adam for all your mobility needs. He will make sure that you are taken care of. THANK YOU Adam!!!

Edgar was super knowledgeable and helped me understand what options were available for my parents. Their mobility had been decreasing and they want to maintain their independence, Edgar was able to give us ideas on how to maintain that!

This place is the absolute best!! What a wonderful, welcoming dealership.  I had an emergency where my transfer seat stopped working and Anthony, the service manager understood my urgency and was able to get me in immediately. Jesse, the technician diagnosed and fixed the problem.  Even explained to me how it happened. I am simply impressed by their exceptional customer service.
We need more people like Anthony and Jesse in this world and industry.  Thank you!

We traveled to Chicago to assist an ambulatory relative with several business errands that absolutely had to be attended to. We rented a van from their Niles Illinois facility. The van was a new Toyota Sienna Braunability. It was a live saver. Loading and unloading of a wheelchair via the side ramp was EASY! The doors & ramp  were push button automatic as well as the side doors. The van even lowered itself to make things that much easier. The reservation was easily made and upon pick-up & drop off the Niles staff was incredibly polite and saw to our needs.  MobilityWorks price was extremely reasonable. We can not say enough good things about our experience. We will use them again if needed. Thank you MobilityWorks!

I have been getting my Mobility van serviced at this location more than two decades. The service & sales departments is very knowledgeable of needs for your vehicle. If you have a problem or looking for maintenance this is the facility I would highly recommend to you.
Thank you Mobility works for keeping me moving down the road.
Michael Ratcliffe
West Chicago

This town is almost 50 miles from Chicago down town but it’s gas prices like downtown Chicago price, if you go down one block 0.50-0.70 cheaper, this is a most expansive gas station in entire Chicago, Illinois

3 times in a row the restroom is close expensive gas and very very bad service
I do not recommend this gas station to anyone if I can leave 0 star I will do

Not helpful! Asked for solution to rinse the gas off my car from their broken pump. Cause it didn't stop filling and spilled all over. No windshield washer fluid on the side of the trash all empty! Went in to ask for some and he said don't worry it's dry!!! I said no I need something so rinse it with. He rolled his eyes and puffed as he walked away. Then took 5 mins in the back to come out with a rag. Another employee asked what's going on and he just talked bad about the situation to her and making faces at me the whole time. I walked out and used my own water bottles in the car to clean it. Never bothered to help. Just dont expect a lot if you need any help.....

The weather was very cold the cashier he didn't allow me to use the bathroom he is really rude I'm a customer this is my right also the place dirty the service is very bad

Don't bother for restroom they will not give you key

Doesn't feel safe coming here at all 1st incident I pulled up and this guy come walking up to my car and looking all in my car asking me for money to play slots im like "huh". I told him I don't have it then he got mad and starting staring at me  I just pulled off i felt uncomfortable. There was another incident my mom went and a man walked up to her car to ask for money, telling my mom she can roll her window down, my mom felt unsafe then pulled off. There people lingering around the building running your customers away me nor my mother haven't been back ever since.

My favorite Shell for gas. Easy in and out especially using the app.

This place sucks. The pumps don’t print out you’re car wash receipts. You always have to go in and ask for them. Same B.S. excuse, need firmware update. Go to Wadsworth and Green Bay instead.

Poor customer service. Told the clerk to put my money on pump one and they put it on pump four. So someone else pumped my gas and they didn't rehemberse me terrible

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