BMW Carmen Motors

Unfortunately a terrible, amateur experience.  Brought my car in 3 months ago (really) to fix the screen. charged me 35.000 pesos, then nothing. Didn’t ever hear back. I called after 6 weeks and the said they don’t know why the part isn’t here. Amateur answer!  After 10 weeks, I ended up filling a complaint with BMW in CDMX and guess what?  They have the part in stock!  Long story short, they lied about ordering the part, lied about availability and now they say they don’t know how in install and they will refund my money. I doubt that will be a simple process for me. I guess we are just providing cash flow to this dealership.  They are an embarrassment. Ten years owning BMW and never been treated like this.  I filed a formal complaint with corporate.

Clerks for service and attention to customer are very kind and caring. However the timing and installations are really way below as expected for a BMW brand, yet prices are really expensive for the service. For a very simple service on an oxygen sensor it took almost two weeks to be completed and have the vehicle back. There is a big chance for improvement at this shop.

Had a great experience with the Service Department, Very attentive and Professional. Was very satisfied. From the initial call to bring vehicle for service to the moment it was picked up. Thanks! Carmen Motors.

Very professional , efficient, courteous. Thank You Alfredo and Eric
Happy New Year🥳

Honda

We've bought original Honda parts here for our 2020 CRV with no issues, great pricing, as well

Good place to make a perchas n great costumer service there ill must say .. n great people

Very good service, we bought a semi used car that has been working very well and they do the car services.

Muy buen servicio, los seminuevos muy bien.

I love the customer service and support, especially how friendly and professional, the #1 reason why I became a new Honda owner now!!!

Shell

Bad service, two ladies at register seemed to be busy and answered rude as I asked for restroom key. I'm a truck driver just fueling up and using restroom no need to be rude while they're doing there JOB.

Been coming here for almost 10 years. New management has been really whipping this location into shape, despite all that goes on at this corner. Workers of all shifts are usually friendly and helpful. The quality of the gas has never changed even when I’ve changed vehicle types; it always lasts the longest in my tanks. Being a regular somewhere really makes a difference to me, especially when you see the effort being made for a simple customer service experience.
Also never had a problem with the car wash you just have to drive slow.

Worst experience, horribly mean  attendant!!  We ran over a razor blade resulting in huge tire leak in our 2016 Jeep Patriot. We needed air b4 rim got too close to the ground so we could use FixAFlat. The attendant would NOT turn on the air!  We explained our situation yet he STILL REFUSED!! We were polite; dressed in business attire. Each time we asked earnestly he just stared w/an 'oh well, too bad' kind of expression...meanwhile, we could hear the air leak from where we stood by the cashier window!  Needless to say we were now on the rim so could NOT use FixAFlat until air was added & had to drive on the rim (more damage!) to the next station.  If I ran out of gas in front of this station I would walk with a gas can a mile down the street to the next one before giving that place one penny of business!!

Everytime i ask to use my rewards number they always skip over that…they need to maybe have more training in that if they have no idea what they are doing

Car wash does not take cash or credit. Must go in store to get wash #. 5 washes 6th free.
Update: really terrible wash result. I paid the $8 wash n it didn't wash a small SUV very well at all. I think the machine is just well past it's prime and should be retired. Won't be back.

Chevrolet Salinas Tijuana

Customer service have little problems whit actitud, or personal problems

Very bad experience since yesterday I took my unit to service and when I went to pick it up I realized that it had several scratches on the body and windshield which I did not have when I delivered my unit to them and the manager did not want to take responsibility of the same, third and last time that I entered my unit for service in this place, check in detail when you enter your unit in this place since they were not responsible for the damages caused 🤬

I went to have them simply check the power fluid tank cap so they could tell me if I should change the entire cap or I could just change the plastics... and the workshop manager was adamant that I should make an appointment and pay 2700 pesos for it. the diagnosis....what a frustration, seriously!!!! I understand that the service policies of any company must be followed and respected but you must not be as ignorant as this employee!!!

Nissan Baja Río

Took my car in for service (my first time) and I was a bit confused since there is no one receiving you even after you get in line. I waited for 15 mins seeing other cars that arrived after me get sent through. I finally asked if I had to go pay first and he seemed a bit bothered and just told me to wait for someone to attend me. Someone eventually did and she was very nice. The service on the car was great and I received my car back on time. Now I'll know what to do next time.

Great costumer service and better price than I was getting online for OEM transmission fluid.

They wouldn't work on our car cause it was American made!?

I purchased my car at this nissan dealership.  The staff was friendly and well informed.  I was offered alternatives for financing and I received my car quickly.  I would definitely buy my next vehicle in a few years from this dealership.

Nissan Tijuana

Very good, lots of attention to your customers.

They are not honest in their services, they always look for a way to get you to spend as much as possible, to the point of lying to achieve it. I went through the entire process to buy a Tiida car, which was the model of interest to me, when the process was approved, they told me that they no longer had that model, that they were giving me a more expensive Sentra. I told them I wasn't interested and went to another dealership. 5 minutes later they called me saying that they had not realized that it was in stock and even with the details and versions that I wanted. This happened almost 5 years ago. There are employees who give good service, but there are others who are terrible and should not work in customer service. In the end, more dislikes than likes.

They lack more responsibility in customer service and their work regarding mechanics. They are not honest. The case is that they want to change a computer when it is only a relay or a nisan fuse. For many, it is the best, even for me. Return the trust. Thank you.

Excellent place to buy and sell your car very professional

Excellent attention and service ask for Judith Cabanillas

The service is very bad, they don't know how to treat customers. This is my experience: I put gas in my car, I went to the market, bought a soda and a charger for my phone, after a week the charger did not work, I returned to the store with the charger, the box and the receipt exercising my right as a customer. I explained the problem to the employee, the first thing He did was question my version and question my honesty, insinuating that the charger had not been bought there. First mistake, the CUstomers version should never be questioned, after verifying that the Charger did not work, He gave me a New one, actually did not give it to me, he threw it at me without any respect for me and with zero Professionalism. The Owner should teach his Employees to Treat customers with more Respect. I will not return to that place

I would not recommend this place if you need serious MB maintenance and repair .

Only good for fast oil change and tires , they can’t repair ABS or other serous repairs .

They Charge more and that’s not fair .

I can not believe how blatantly misogynistic these workers are. I specifically told them I did NOT want synthetic. And they overcharged me for my oil change. My car has been taken in multiple times by my ex and he got a better rate for the same car.  Blatant discrimination against women. It’s truly despicable. It’s the 21st century and we should not fear getting one pulled over on us.

It was my second time trying this station. The first time I heard nothing go into the car for the last few dollars. Strange. This time, I just put in a dollar plus change just to check. Station pumped in straight air. Half a gallon should give a car at least a couple miles. Turned on my car and nothing moved in the digital range.

I reported this to the cashier. Cashier said he can't refund my money since the machine says I "pumped". He said I can take my receipt and bring it up to his manager the next morning.

"He's not going to do anything about it, is he?" I asked.
"Nope," he responded.

Do yourself a favor and just use the Exxon adjacent to this Shell. The Exxon is always well stocked and clean.

Why is this gas station still open? There’s always an issue with the pumps and the people inside don’t bother to put up signs. This gas station is pointless when 90% of the time there’s an issue and there’s no ACTUAL gas to get. A literal waste of real estate.

Volkswagen Emporio Tijuana

Extremely disappointed. Service guy is nice like in took a training nice but I end talking with the repairs manager Josue that is AMAZING!!!! Any issues he will solve! For sure. Nice people but something doesn't flow. The quality of my Jetta really disappointed...maybe because is in Tijuana, I don't know.....never happened to me before. Always repairing something. Services extremely expensive.

As a foreigner, I had a lot of trouble buying a car.
However, through meticulous attention here, it helped me a lot in purchasing a car.
I will definitely recommend this place to my friends if they are buying a vehicle.

Horrible service at the repair shop. I took it in for a tune up and check up as my flywheel is making some noise. When they gave me back my vehicle, they gave me a gigantic price quote and never explained to me my options or alternatives, they never even explained how was my vehicle's check points list after the tune up. Nada. When I went to my local independent VW repair shop for a second opinion he explained to me my options perfectly and didn't charge me a dime. Never going back to the repair dealer unless it is absolutely necessary. Another time before, I took my vehicle and they wanted to overcharge me for a MAF sensor, after I bargained with them (as I knew what was the street market price on them) they cut almost half the price of it. They're not called stealerships for nothing.

I ike it, not love it, excellent  attention and very much on time, the car was ready and it was a nice touch that, when you drop the car and nobody picks you up, they call you an Uber and they pay for it.

CUPRA Garage Tijuana

It is a fabulous brand and with a not so high price for what it offers.
I highly recommend my advisor Yair Marcial. He has many years as a sales consultant. He is honest and very kind.

Excellent attention!! All visitors were very friendly and attentive.

The pizza is very rich and large, excellent quality.

This place does not exist, there is no longer a seat agency in Tijuana

MG Tijuana (Business Hub Tijuana)

Excellent sales service, especially to Luis Ivan Garay who assisted me and gave me all the necessary information to purchase my vehicle, thank you very much!!

From my first visit to the MG agency I was assisted by Luis Ivan who was the best for me, since he gave me all the information and clarified all my doubts about the unit of my interest, he was always attentive and immediately came to my attention.

Very good service that the friends of MG Tijuana gave me, my experience with them was very good and the service was very good, and I thank the sales advisor who understood me, it was LUIS IVAN who helped me with all my doubts.

Excellent attention from Luis Iván Garibay, he followed up on the process at all times and was always attentive to my doubts.

Excellent service, very good management of information, kindness on the part of the advisor Luis Ivan Garay.

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