PEUGEOT STELLANTIS &YOU HUELVA

Disastrous customer service at the workshop. Lack of attention and sympathy. I had a breakdown in my vehicle a few days before the end of the warranty and at the same time they sent me a letter stating that there was a fault and the vehicle had to be inspected. I call to make an appointment. They give me an appointment days after the guarantee has passed. It turns out that on the day of the appointment I told them about the failure and they told me that that was the reason for the letter they had sent me, I say great and they are supposed to resolve it for me. A week later I get the breakdown error again and I take it to them and they tell me that the breakdown is going to cost me almost €270 and that since it's only been a few days since the warranty has expired, they're only charging me €70. This after leaving the vehicle there, having me wait and having to leave without fixing it. And tired of calling day after day without them answering the phone, I have to show up and they tell me to come back another day. Finally, one day it was fixed and with a very bad face and very little attention they handed me the vehicle without any explanation. Disastrous and not very close and understandable treatment with the client.

I bought a 2008 Puretech 1.2 3 cylinder and it was hell. The first and last time I bought a Peugeot, a living ruin. Since I took it from the dealer it has had all kinds of problems (antifreeze consumption, oil consumption, engine failure and endless). The last straw was when the car, after several visits to the workshop and them claiming that everything is correct and that the product is like that, the oil exploded through the antifreeze glass, contaminating the entire cooling system and the engine itself. The warranty is real garbage since it doesn't cover anything and if they do it is 50% of the repair. Not a replacement vehicle from this dealership and on top of that if you are aware of the vehicle you are a bore. In short, any user who wants to buy a Peugeot with these characteristics should think twice.

Well, after almost 10 months waiting for my van, I can say little. When it finally arrived 🥳 oh oh oh .. it has arrived without the wooden panels 😤
Now to have to wait again so that one day they call us that they finally arrived..
💯 Because of the workers who sell you the car, they treated us like family. Many thanks for everything.

What did you put in my screen cleaner? This is a joke? Do you know how dangerous this was when I first used it on the road? No one even asked you to add or change the liquid. thank you so much.

CITROËN STELLANTIS &YOU HUELVA

Excellent experience.  Since from the professional reception of Mrs Irene Perez until the delivery of the car and technical detailed explanations. Good communication follow up with all teams involved. I truly recommend. See you next time

I know that going to the workshop is never pleasant, it costs money and time. But for me they are 5 stars+. Two very kind ladies helped me a lot there. and I don't speak Spanish, I'm flamenco, but they did everything possible to understand me, etc. The service was also excellent. One thing is unfortunate, they cannot call foreign numbers, nowadays they all have the same price. Thanks again for the good service. Next year I will definitely make my car stay there.

After 7 years going to the official workshop a disappointment. They sell you a monthly service to do maintenance on the vehicle and when you go for maintenance they tell you that you have exceeded the kilometers (a limit of kilometers that they do not notify even though they make you sign in fine print). They do not give you any option or to return all the money that they have charged you throughout the year or to extend the kilometers.
The dealer refers you to his financier and the financier to the workshop.
You end up getting bored as they pass the buck to each other for a handful of euros.
Good companies provide solutions.

Total disappointment with the Berlingo 1.5 HDI Diesel car.
Very big problem with the ad-blue system that means that you cannot start the car until you completely change the ad-blue tank and pump since there is no breakdown and you have to change everything completely with the consequent cost. And now you have to be careful with the 7mm camshaft chain that breaks due to a design flaw, resulting in engine failure.

I will not buy Stellantis cars again.

SPOTICAR STELLANTIS &YOU HUELVA

Yesterday I picked up my car and I am delighted with the treatment and attention received from the first moment.
The staff are very friendly and efficient and they managed to find the car that suited my needs.
The perfect delivery and taking care of the smallest detail. I definitely recommend it.

I couldn't be happier with my new car. The treatment and attention received from Jesús has been 10. Very good experience!!! Thank you very much 😊

Delighted with both the attention and the help and advice for purchasing the car. Very close treatment by the salespeople and workers, especially Eugenio. Very good experience and I recommend it to anyone who wants to buy a car. They are great professionals

For now I can comment on my experience with the care and it is very good. Jesús cared for us with dedication until we found a car that met our needs.
In another year I will update about my experience with the warranty, which will surely be just as good.

I bought my citroen berlingo on spoticaar and I couldn't be happier, I will definitely repeat with them when I need another car again. Above all, I am very grateful for the attention of Jesús el commercial. From minute one the attention was 10. Always attentive and available, I hope more people like him. Not a single hit to this day. My car is still under warranty and everything I have needed has been resolved quickly and satisfactorily. Very satisfied with this dealer I recommend it 100%

DIVESUR

[[ Response to Divesur]] (10/5/2023)

A car from August 2018, bought new from the factory and a single hand, very cared for and always kept in the garage and the cloths on the two rear doors coming off...says a lot about the quality of the materials. I specifically purchased it from Divesur even though I could have bought it from other dealers at a lower price. And I did it because of the guarantee that the old Divesur offered me (I say old because since you have been in the new facilities the customer treatment is very different, especially from the girl at the reception stand at the entrance, below in the reviews you can see I'm not the only one).

——————— (first review)——————
This is how the doors are and she has just been traveling alone for 5 years and the car is immaculate in the garage. Solution on Ford's part, spending 400 euros on each door, because the entire cloth has to be replaced. If you are thinking of buying a Ford, be careful with manufacturing defects, you are going to eat it with potatoes. What a shame of 27 thousand euros.

I took my vehicle 7 times with the same problem and they were not able to repair it. They also created other problems in the vehicle that did not have it before taking it and I went to pick it up several times when it was finished (supposedly) and when I left 4 things I had to They only had one chance to repair it and I have had occasions until I left the car there and went home again without a car, 70km from Divesur, it has happened to me at least 3 times and to make matters worse, the after-sales manager FERNANDO MONTERO tells me that if I don't I am happy with the service that I went to another dealer having spent €40,000 on a Ford Ranger here at DIVESUR THANK YOU VERY MUCH I WILL SURELY RECOMMEND YOU AND BUY ANOTHER CAR AT YOUR DEALERSHIP OR IN SOME OF THE ONE YOU HAVE

Although I am not one to write reviews, after the treatment received and feeling dizzy, I consider that I have no other choice and along with it, file a complaint, since it seems that today it is the only way to do things. Although I am a lifelong customer of the brand and have had at least 10 Ford vehicles (I currently have 3). My latest acquisition was a Ford Ranger Raptor that is currently 1 year old and began to have problems in the same week with 3 wheel pressure sensors on time.

By taking it to Ford (and also being a mechanic by trade), having a good relationship with the workshop area, especially with David who has always had excellent treatment and has helped since I have known him. I have come across several things:

- Firstly (and least relevant) the new location of the workshop, where your vehicle is left outside if you have to sleep there because they do not have space inside, leaving you really exposed to anyone passing by there who could cause damage, in addition to being in the sun. .

- Secondly, the treatment received, on the first occasion by someone from sales, who upon seeing that I was in the workshop area (OUTDOOR PATIO WHERE ANYONE CAN ACCESS THE VEHICLES AND PRECISELY RESPECTING NOT TO ENTER THE WORKSHOP) tells me that I have to I go to the reception to get information, I tell him that I am asking something about the mechanic who is working on my car and he reiterates that whatever I want to ask at the reception, I bite my tongue and go to the reception, where I start taking walks because of the display of vehicles while I wait, because standing still or sitting my back hurts (this is already the third or fourth time I have gone there due to the same error). The receptionist tells me to please wait seated, being the second one I left.

- When they call me to tell me that my car is "ready" and I say ready because from the beginning different valves failed punctually and although I understand that this type of failure is complicated and they have their own procedure, it is quite strange that different valves fail punctually in a week and the failure comes from all the valves at the same time... but hey okay, a valve is changed, I take the car, they fail again the same with the km. I make an appointment again, same procedure but with another valve, it fails, I return, they change another valve, it fails, I return.

- On this last occasion I ended up taking the car and did not return, since at first I had a replacement vehicle, something that, although it is not my car, at least you are covered, you can return home and get around (cars returned clean and with more gasoline of the one they bring) that now "we only leave if it is for inspection", but that I was only able to enjoy the first time I left the car there, the rest 25 euros for a taxi that costs you to return to the town every time I leave the car + the diesel used obviously from having to test my car + the extra kilometers and also that they leave you without a vehicle being barely 1 year old...

- THE LAST LAST comes when a trusted friend shows up who has a wildtrack now out of warranty with a replacement vehicle when I was going to ask about mine and the first thing he tells me is "here I come again for the car that is out of control... "And my question is the obvious one: "Is the replacement vehicle because you are undergoing inspection?" and the answer that awaited me: "to my replacement vehicle always."

I'm still waiting for an explanation as to why I do have to leave the money with a vehicle under warranty... Because they didn't even know what to tell me...

EDIT

I understand the procedures and whether I like them more or less, I have already expressed my agreement with them, but not the discriminatory treatment. Also add that with the assembly of the two tires in which the valves were changed, they marked the entire circumference of the tire profile, making a cut in the entire circumference and marking the entire tire, I have not even complained about that , because I know the answer they are going to give me with all this and I honestly don't feel like arguing...

Pressure sensors keep going bad

Concesionario oficial SEAT en Huelva | Huelva Motor

Picked up my new car here last week. Manuel Rodriguez was great and explained the functions before driving off. Disappointed empty petrol tank though. Needed to fill up 200 meters away

Of shame.
We bought a car 2 years ago, which has been through the house a dozen times, complaining about problems that, thank God, were under warranty, if not, spend €5,000 more after what the car is worth.
There are 2 tire changes, and it takes 2 weeks each time we take it to change them.
They make a mistake in ordering the tires, even though the car has been there for 5 days.
Despite me, the treatment is good, but that's not all it is, and despite my satisfaction with the car, I have a very bad experience from the SEAT brand itself. Since they don't take anything into account and are going to do everything according to my thoughts, to madness.
A shame to have taken the SEAT brand for a €35,000 car

BMW Movitransa Huelva

Good service, helpful, speak some spanglish, bit expensive, friendly staff, David does a half marathon every day, update:
Had appointment 20th March for BMW to carry out adjustments to front and rear wheel alignment and check negative camber on rear wheels on my X5, after one and half hours waiting the technician advised that the rear coil springs were the problem and could not make any adjustments, surprise surprise my X5 is E53 model 2006 it has air suspension, this technician works in your garage and i pay top rates for this person who does not know what he is talking about, result is over the past few months there has been an accumulation of wrong diagnostics from this technician, because i have a mechanical background i have been able to dismiss his advice,  however at this point i have lost confidence on the services you provide, i am currently looking for another garage to carry out the BMW specialist works.

MINI in service , waiting in dark showroom, presented folders no more recent than 2018 (!) sales personal very un interested in waiting guests !! workshop service Ok, (bougies not in stock?!)

------------------

The owner now reacts as stung by a bumble be, instead of looking trough his own showroom with a professional eye (goblet for 'best service' 2001  !!, stuck under the stairs, unlit ?! magazines at guests reading table 2019 [it's 2021 today]?! etc. ..)

Be a good sport .. don't shoot the messenger ..

Fast and professional service. Highly recommending this one!

Mechanical department has very helpful staff, efficiently run office. Able to explain despite my poor Spanish!

It's a real pleasure to find a dealership which cares about its customers and offers premium treatment. Keep up the good work!

Concesionario Oficial TOYOTA Ocasión - Toyota Huelva

At the Seville dealership they offered me prices for the Toyota Yaris that said they were Km0 (4500km and 31000km). I had told them that I wanted a new car.
When I went to another dealership, the one in Huelva, they offered me a new one, without registration, for only €500 more; It's not serious.
At the dealership in Huelva they photographed the car that I was going to deliver to evaluate it in the afternoon, when the professional was there. It's been 10 days and I'm still waiting for the assessment; this is not serious.
Conclusion: I ruled out buying the car.

Disastrous experience. Absolute lack of professionalism.
I took my car in for a minor repair and it was worse to drive than if I hadn't fixed it. After making an insurance claim, I take it back for the expert to verify, stating that they cannot touch the car until the expert comes. Once in the workshop, the company warns that the expert will not come. When I go to look for the car, I am surprised to find that they have dismantled it, even though they had been given clear instructions not to do so. According to them, so that the expert could see it... in my opinion, they did it for the complete opposite, so that the expert would not see the botched job they had done.
Not recommended.

I went to change several defective factory parts and the service was fast. The excellent treatment of the office staff. Very polite and attentive. In relation to the workshop personnel, the truth is that it is quite good since everything seems to work correctly and the vehicle is delivered clean unless the antenna cannot be disassembled. Very happy with the treatment received the truth.

Concesionario Oficial Land Rover | Atlántida Premium

Good service, punctual and friendly.
They explain everything in detail.
The workshop service is very good, they look at your car and worry about any anomaly.
Jaguar, it is Jaguar and it shows in these details.
The entrance to the workshop is through the rear area
They also serve other brands, land Robert, michubichi, sang-young.....

I'm not going to lie to you, I was passing through and I had to stop when I saw the big cars they have at the door. At the moment I don't even have a rearview mirror, but entering the dealership, seeing them and getting in fill your soul with joy and sorrow at the same time, depending on how much money you have. If one day they invite me to try one, I'll even make a video for you. And now, seriously, I understand that they have very good customer service and their cars, in short, do not need any presentation.

Completely new and very cozy facilities, professional and very pleasant staff, very comfortable waiting area and they even invited me to a coffee. Good location and place to park. Highly recommended.

Very poor work and an undemanding way of working with fairly loose protocols is my opinion after the experience I have had in recent weeks. I'll tell you and you judge for yourself.

I left my car at the shop on a Thursday afternoon, the day before the scheduled appointment, to diagnose a small noise with the engine idling. I made it clear to them that, being a work car, it was going to cost me money every day the car was in the shop. They tell me that there may be problems with the supply of spare parts due to Brexit. On Friday they called me to tell me that they haven't found the problem, that they would need to continue on Monday (4 days of work lost).

On Monday they estimate the noise at around €2,300, the car needs to change the flywheel and the clutch. I have work scheduled for the following days, when I pick up the car they tell me that there are no problems with those parts. When I go to take the car I notice that there are some new scratches on the paint of the rear bumper. They tell me not to worry, they will fix it, but it didn't occur to them to tell me before I saw it. If I take it without seeing it, I will pay for that arrangement.

I make an appointment for Thursday of next week. On Wednesday they called me to tell me that one of the parts has not arrived, so I should not take the car. (2 more days of work lost because I had not taken clients for those days, it would have been better if they had given me an appointment with a greater margin to ensure I did not have problems with the supply of parts)

I make a new appointment two weeks later. The afternoon before the agreed Wednesday, I brought the car to them. On Friday morning they called me to tell me that some screws were resisting and so I had to cut them and order new ones. They tell me they would arrive on Friday, most likely in time to finish fixing it that day. They arrive too late of course and the car stays there until Monday. (6 more days lost from work). I accept that the screws thing is an unexpected problem.

I'm finally going to pick it up on Tuesday. The fault seems to have been fixed, the noise has gone away although it has cost me around €2,200 (not counting, of course, the 12 days of work lost). Shortly after getting in and leaving I have to go back because they haven't readjusted the windows and they don't open properly. I come back. They look at it and I leave again. I have to go back again because they were still the same. Finally the expert mechanic comes out and fixes it for me. If this thing about the windows is something common when disconnecting the battery, how come they didn't solve it before considering the vehicle fixed?

In short, a different experience than I had had at other Land Rover dealerships. I make this criticism in a completely positive sense, with the intention that they review and improve their protocols and customer service.

After several incidents, in another dealership of the brand, it has been a pleasant surprise to receive such careful treatment by Rafael Campos. When you have a problem, it is appreciated that they make an effort to solve it, and in this case this worker has shown an exemplary attitude.

RENAULT HUELVA - Syrsa

Very happy with Elena.Really professional and friendly…

I am going to Vera and speak with Ana Pilar Haro and she is excellent

Rocio was just amazing and spoke very good English so that helped us buy the car.

DACIA HUELVA - Syrsa

So pleased with Elena.
Very comunicative and friendly.Great service

What an incredible experience buying a car at Dacia Huelva. I come from Madrid with my boyfriend to take us our first car. We are very excited. Mercedes attended us, she is lovely. 🤍🤍🤍 Thank you very much for everything. 100% recommended.

I had a great experience with this company. Ana's attention was exceptional, she was responsible for giving me all the information. From the first moment, he did everything possible to make the process easier for me and responded kindly and promptly to each of my questions and concerns. Their professionalism and customer service are commendable. Without a doubt, I 100% recommend this company, thank you.

We have come from Madrid to pick up the car.
Mercedes Jiménez's attention has been impeccable, attentive to all the details and very decisive throughout the entire sales process. We are on the way home very happy with the car ❤️

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